Refreshed Quality and Communication Boards

Getting to know the refreshed board:

The new headings listed below are rooted in health literacy best practice and were developed based on focus group feedback. Information to include under each section will vary based on program areas:

• Everyday Practices: Things we’re working on every day to be our best - Information in this section highlights monitoring activities that support and/or influence quality and safety.

Shauna Graf, member of St. Joseph’s QSI Team, demonstrates types of content that can be displayed on the refreshed ‘Quality and Communication Boards’.

Early this year, St. Joseph’s Quality Strategy and Innovation (QSI) team initiated a pilot to re-fresh and rename the ‘Quality and Communication Boards’ across our organization. (Previously known as communication boards or huddle boards.)

Since their launch in 2019, these boards have been used as an important tool for communicating quality, safety and risk performance. In addition, they serve as a tool for linking what’s happening on an operational level, back to the priorities within our Corporate Strategic Plan.

In preparation for accreditation, the QSI team was tasked with pulling together a working group and hosting focus groups with staff members and care partners, to look at the board’s design, content and functionality, as well as its effectiveness as a communication tool. The goal of the refresh was to improve staff, physician, patient/resident and family awareness on how we all contribute to excellence in the care provided across St. Joseph’s.

• Opportunities & Improvements: What we’re doing to make the care experience even better - Information in this section highlights initiatives or projects that improve service delivery, quality and/or safety.

• Patients, Residents & Family Caregivers: Important information and how to be a partner in care - Information shared here includes activities or initiatives that directly affects how care is provided or includes patient, resident or family caregiver involvement.

• Kudos and Comments: Have something to share? This section provides opportunity for recognition, positive comments or inspirational thoughts, or other miscellaneous items of interest.

Linking our work back to St. Joseph’s Strategic Plan

To help provide a tangible connection between the pillars of the plan and our everyday work, coloured triangles will be posted on content, indicating where there is a link back to our 2022-2025 Corporate Strategic Plan.

The refreshed quality and communication boards were re-launched in May and are being rolled-out across the organization in phases.

Contact Laura Titus, Specialist, Quality Strategy and Innovation with any questions: Laura.Titus@sjhc.london.on.ca

Our participation in the 2023 Accreditation Canada program demonstrates St. Joseph’s commitment to quality and excellence across all aspects of health care, from patient safety and ethics, to staff training and partnering with the community, so we may provide the very best programs and services to our patients and residents. Our aim is to continue to be recognized for the outstanding commitment to care and safety for our patients.