Complaints/Concerns/Compliments

Our organization sponsors committees and work groups which regularly review our quality of care to ensure we are effectively meeting patient needs. Part of our commitment in being guided by the people we serve is receiving and responding to concerns and compliments. There are several ways that you can provide us with your input. If it is related to the care team associated with you and your family, you can address it with them directly. Input is also welcomed by the director or coordinator responsible for your unit. If it is not related to the care team they can still assist you in bringing your input forward. You may, at times, wish to have input addressed outside of your program. If this is the case, you may access any of the following: • Patient Advocate at ext. 49451 (see PPAO information on page 30) • Patient Relations at ext. 61234 or patientrelations@sjhc.london.on.ca • Patients’ Council at ext. 49646 or ext. 47064 • Family Advisory Council at ext. 49692 or 47440 • Vice President of Mental Health Services at ext. 47202 We also like hearing good news. If you have a compliment or story to share please connect with the services above or call Communication and Public Affairs at 519 646-6034.