Vocational Education and Training Certificate I in Workplace Skills BSB10120

CERTIFICATE I IN WORKPLACE SKILLS

(SIX UNITS) BSB10120

To be successful in this course you need to: • have a positive attitude and be well organised • be interested in gaining broad skills in business and office work • have good English skills and be willing to learn how to communicate in business and office work • be prepared to gain skills in using business equipment and technology • have good IT skills.

In this course you will: • participate in an induction to the workplace • develop your writing and oral communication skills • participate in work placement in a customer-focused business • acquire skills in using business equipment and resources • learn and practise customer service skills • attain TCE points for units completed.

Class activities include: • role play and scenarios to develop confidence • applying speaking and listening skills, including using the telephone • developing skills in different software packages including Word, Excel and PowerPoint • developing written communication skills • keeping a folio as evidence of work readiness.

This course could lead to: • future studies or workplace traineeships in business, tourism, retail or the health sector • part-time or full-time work as a junior office assistant or receptionist.