LDP1/2009
Influencing across the organisation Great conversations for great results
Our purpose is to be the company that professionals trust to connect them more deeply with their business's goals, the people around them, and their own aspirations.
Stratagem Learning and Development Ltd. The House, Kelston Park, Kelston Bath BA1 9AE Tel: +44 (0)1225 445355 Fax: +44 (0)1225 481754 (Insights) E-mail: info@stratagem-uk.com www.stratagem-uk.com
How skilled are your people in relating and influencing across your organisation? How experienced are they in getting the best aggregate performance from any given virtual team?
Great conversations... ‘Great’ conversations should be aligned with the culture of the organisation, so that the conversation prompts, promotes and precipitates future success in a real rather than a theoretical way.
Poor conversations... When conversations are not of sufficient quality, issues are ducked, ignored or confused, understanding is blurred or mistaken, and commitment to goals is warped, lacking or grudging.
Connecting People Every person in your company has an impact on the big picture. However, their performance is dependent not only on their own qualities, but also on the strength of their relationships across the business. Your organisation is full of actual and virtual teams with huge potential to add value – if only those team members were connected fully to each other and to the goals of the business.
Our belief We believe that relationships have a huge bearing on performance. We believe that relationships should spring from co-operation and commitment. We believe that a relationship – and thus performance – is thus built on productive, sometimes called ‘great’ conversations.
Where we come in Stratagem Learning and Development delivers workshops that build on the self-knowledge that your managers will have gained in undergoing the Insights Discovery Personal Effectiveness Programme. These workshops explore great conversations, to enable your people to enter into more beneficial dialogue with their colleagues, and thus to engender great results through enhanced performance.
Conversations between people across the business come in many guises and contexts, but ‘great’ conversations should enable true communication in both directions, leading to real understanding and agreement.
“They add value by getting under the skin of our business so much that they feel part of the team, whilst maintaining the objectivity to challenge our thinking and help us to find practical, innovative ways to develop our people” Severn Trent Water, October 2008
Stratagem Learning and Development Ltd. The House, Kelston Park, Kelston Bath BA1 9AE Tel: +44 (0)1225 445355 Fax: +44 (0)1225 481754 E-mail: info@stratagem-uk.com www.stratagem-uk.com
Why? Through these workshops, we can help you align your people with your aspirations to achieve the following core benefits: • Shared goals: understanding the business you are in • Shared culture: living the vision and values that bind you together • Shared learning: fostering the need for innovation and improvement • Shared information: enhancing internal communication • Shared effort: working interdependently to deliver results
What? In these workshops, the participants: • See what great conversations across the organisation sound and feel like • Learn what helps and hinders them in practice • Practise skills in a supportive environment • Commit to making personal changes to encourage great conversations and thus improve the entire organisation’s alignment with its goals
How? A Stratagem intervention: • Delivers – and has the delegates delivering – great conversations • Is, above all else, experiential • Is nevertheless grounded in the latest and most advanced behavioural thinking • Is tailored to our understanding of your specific business goals and current challenges • Presents real feedback from real people within the organisation as a starting point • Employs professional role players to make the conversations ‘real’ • Leaves the organisation and the delegates with a toolkit of skills to make the learning ‘stick’
Who? Stratagem is built around a core team of professionals: • Whose job satisfaction is entirely derived from helping individuals, teams and organisations to perform better • Who respect the theoretical in designing their interventions, but the practical in delivering them • Who believe strongly in the power of high-impact, high-involvement modules • Who have been sharing their knowledge and aggregating their experience for the benefit of client organisations for the last 15 years
Stratagem Learning and Development Ltd. The House, Kelston Park, Kelston Bath BA1 9AE Tel: +44 (0)1225 445355 Fax: +44 (0)1225 481754 (Insights) E-mail: info@stratagem-uk.com www.stratagem-uk.com
Bank of America
Case Study
Influencing stakeholders in Bank of America What they needed
What we did
What they said
Operational Risk Management operates in the Bank of America (Credit Card Services) between the front line credit card services and the Bank’s Audit Function.
We developed and delivered a two day programme which aimed to work at the collective level by:
“The course on Key Stakeholders, which was run by Joe and Nevin, received excellent feedback from all the participants. The difference the course has made has got the guys thinking strategically about how to initially engage and then make the most of their meetings with not only their key stakeholders but their teammates as well.”
The management identified a need to develop the operational risk function to its fullest extent by identifying and managing the differing requirements of these two main and other stakeholders.
• creating a shared vision of success • identifying what needs to be put in place to achieve it • focussing on stakeholders and their requirements • developing a communication and management strategy for stakeholders
(Amit Pandya – Training and Development Manager, Control Services MBNA)
and supported this at the individual level by: • developing an understanding of self and others • enabling the development personal style and “brand”
of
• supporting the development of effective individual communication strategies The programme used Insights as a basis and was highly experiential using professional role players to work with researched stakeholder scenarios. Stratagem Learning and Development Ltd. The House, Kelston Park, Kelston Bath BA1 9AE Tel: +44 (0)1225 445355 Fax: +44 (0)1225 481754 (Insights) E-mail: info@stratagem-uk.com www.stratagem-uk.com