The Underpinning Key Skills for Performance Management TYPES OF QUESTIONS Open Questions Probing Questions Reflecting Questions
Focusing Questions
LEVELS OF LISTENING
Empathetic Listening
Listen Attentively Listen Selectively
Pretend to Listen Ignore Completely
QRG 9
Question Examples Question Type Listening Level Purpose
Question Type Listening Level Purpose
Question
What do you want to achieve long term? Open Attentively Development discussion
What will it need in terms of skills development? Probing Attentively Development discussion
It sounds as though you’ve been thinking a lot about this?
Type
Reflecting
Listening Level
Empathetic
Purpose
Question
Development discussion
What kind of work could you do now which will develop the skills you need?
Type
Focusing
Listening Level
Attentively
Purpose
Development discussion
Question Examples Question Type Listening Level Purpose
Question Type Listening Level Purpose
Question
What part of your job do you find most difficult? Open Empathetic Performance discussion
What aspect of it is a problem for you? Probing Empathetic Performance discussion
It sounds as though you really want to work independently on your own thing?
Type
Reflecting
Listening Level
Empathetic
Purpose
Question
Performance/Development discussion
So what specific training do you think you would need to take on independent projects?
Type
Focusing
Listening Level
Attentively
Purpose
Performance/Development discussion
Question Examples Question Type Listening Level
How are you finding the hours for this job? Open Empathetic
Purpose
Performance discussion
Question
How do the hours impact on how you do your work?
Type Listening Level
Probing Empathetic
Purpose
Performance discussion
Question
So you think it would be better for you to start earlier and finish earlier?
Type
Reflecting
Listening Level
Empathetic
Purpose
Question
Performance discussion
OK can you prioritise and suggest what work could be cut out?
Type
Focusing
Listening Level
Attentively
Purpose
Performance discussion