Defense
The Magazine of Military Housing, Lodging & Lifestyles
communities SEPTEMBER/OCTOBER 2011
www.phma.com
Raising the bar for on-post hotels page 12
21st century locking systems page 28
The benefits of overseas assignments page 49
Building COMMUNITY
Unaccompanied Personnel Housing offers a support network for wounded warriors
CONTENTS 38
16
SPECIAL SECTION:
PRIVATIZED AND TRADITIONAL HOUSING AND LODGING
12 Beyond the Basics
The Privatization of Army Lodging program is bringing new standards for design and service to onpost hotels across the country. By Meryl Large
16 Green Living
The Military Housing Privatization Initiative has encouraged development of sustainable communities that benefit military families. By Ann Wharton
22 Small Is Powerful
Small businesses are crucial to furnishing Base Realignment and Closure 133 in Alexandria, Virginia, on a tight schedule. By Kenneth Wells
2 Defense Communities
28 21st Century Locks
Sophisticated electronic locking systems at Fort Belvoir, Virginia, bolster security and offer convenience. By Sheila Fate
32
Preventing Child Falls Education and preventive devices are helping military installations protect children from fall risks. By David Warr
34 Swim Safely
Pool enclosure systems provide recreation and promote the well-being of service members and families. By Michael Crowder, CSI, LEED AP
38 Taking Care
of Their Own
Residents at Fort Stewart’s Marne Point in Georgia provide social support to wounded warriors. By Stephanie Clair and Joel Jacobs
42 Built to Fit
The design team creating an Army Lodge at Fort Benning, Georgia, strives to complement the hotel’s surroundings. By Brittany C. Williams
Defense
The Magazine of Military Housing, Lodging & Lifestyles
September | October 2011 u Volume 22, Number 5 u www.phma.com
communities A Publication of the Professional Housing Management Association
FEATURES 43 The Right Tools
These electronic resources can help you organize emails and communicate more effectively. By Mark Faust
45 Life’s Choices
DEPARTMENTS 4
9
Follow these three rules to become more accountable and happier. By Mark Towers
47 Social Media to the Rescue
51
Take advantage of social media tools to improve internal communications. By Tom Gibson
49 The Overseas Experience
The personal and professional benefits of an overseas assignment outweigh the risks. By Ron Uecker
43
53
President’s Message n PHMA President Del Eulberg recognizes and celebrates excellence. Association News n Defense Communities honored with Award of Excellence; PHMA announces its scholarship winners. Military Marketplace n Check out this go-to resource to find companies that provide products and services to the military housing and lodging industry. Advertising Index
54 P HMA Corporate Sustaining Members
ABOUT THE COVER Please send your articles for Defense Communities to Birgitt Seymour at phmadefensecommunities@earthlink.net. NEXT EDITORIAL DEADLINE: January/February: November 4 March/April: February 13
Pictured: The Marne Point community offers a caring support system for wounded warriors in Unaccompanied Personnel Housing. For more, see page 38 of Defense Communities. Cover photo by Captain LeighAnn Brown.
Publisher Editor Managing Editor Contributing Editor Editorial/Production Asst. Art Director
Debra J. Stratton Birgitt Seymour Lisa Junker Sabrina Hicks Teresa Tobat Janelle Welch
Publishing Offices Stratton Publishing & Marketing Inc. 5285 Shawnee Road, Suite 510 Alexandria, VA 22312-2334 703/914-9200; fax 703/914-6777 defcom@strattonpublishing.com Advertising Sales Manager Alison Bashian Stratton Publishing & Marketing Inc. 800/335-7500; fax 440/232-0398 alisonb@strattonpublishing.com Editorial Office 544 Windspirit Circle, Prescott, AZ 86303 928/771-9826 phmadefensecommunities@ earthlink.net PHMA Office 154 Fort Evans Road, NE, Leesburg, VA 20176 703/771-1888; fax 703/771-0299 phmaoffice@earthlink.net www.phma.com Executive Director Jon R. Moore Defense Communities (ISSN #1088-9000 USPS #004-502) is published bimonthly by Stratton Publishing & Marketing Inc., 5285 Shawnee Road, Suite 510, Alexandria, VA 22312-2334, for the Professional Housing Management Association, 154 Fort Evans Road, NE, Leesburg, VA 20176. PHMA members receive this publication at the annual subscription rate of $30. Nonmembers’ annual subscription rate is $100. Send sub scription requests to Defense Communities at PHMA. Periodi cals postage paid at Leesburg, VA, and additional mailing offices. Defense Communities, ©2011, Professional Housing Management Association. All rights reserved. All contents of this publication are protected by copyright; however, they may be reproduced in whole or in part with prior approval of the publisher. Prior to photocopying items for educational classroom, internal, or personal use, or to request rights to republish an article, please request reprint permission from Editor, Defense Communities, phmadefensecommunities@ earthlink.net. Unless otherwise stated, articles and editorials express the views of their authors and not necessarily those of PHMA, the editors, or the publisher. Announcements and adver tisements in this publication for products and services do not imply the endorsement of PHMA or any of its members or staff. Postmaster: Send subscription/address changes to: Defense Communities, 154 Fort Evans Road, NE, Leesburg, VA 20176 or e-mail: phmaoffice@earthlink.net. Defense Communities magazine is designed to keep those who operate and manage the whole spectrum of military housing and facilities maintenance informed on the industry’s latest technology, products, and services. It provides a forum for members to share lessons learned, news and events, and training opportunities and updates.
SEPTEMBER | OCTOBER 2011 3
ASSO C I A T I ON Ne w s
Defense Communities Receives Award of Excellence Magazine achieves recognition in national competition By Birgitt Seymour, Editor
P
HMA is proud to announce that it has been awarded a 2011 Award of Excellence for its work on Defense Communities. APEX 2011—the 23rd annual Award for Publication Excellence—is a competition that recognizes outstanding publications from newsletters and magazines to annual reports, brochures, and websites. The awards are based on excellence in graphic design, quality of editorial content, and the success of the entry in conveying the message and achieving overall communications effectiveness. The PHMA publication competed
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with more than 3,300 entries in 130 categories. In previous years, Defense Communities has won four Awards of Excellence in various categories. The 2011 award was in the Media Kit category. As a special thanks, PHMA acknowledges that considerable credit for this prestigious award goes to the contributing authors who shared their subject matter expertise, writing skills, and valuable time; Stratton Publishing & Marketing Inc.; and its associates, especially Art Director Janelle Welch. We thank you! n
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PHMA Announces 2011 Scholarship Winners By Shannon Keating
T
he PHMA Scholarship program is an annual event awarding scholarships of up to $3,000 to members in good standing or their immediate family members. Applicants must be prospective college freshmen or full-time college students in good academic standing taking a full course load. Candidates were evaluated on academic performance, academic and professional goals, essays, and other comments relative to the selection process. Congratulations to these deserving scholars, and many thanks to all of the generous PHMA members who make this worthy program possible. Shannon Keating is the PHMA Chapter Services Coordinator. Reach her at smkeating@earthlink.net. 1st Place: $3,000 to Drayton Hammond, graduate student, South Carolina College of Pharmacy, PHMA Member Charles Hammond 2nd Place: $2,500 to Kylie Hayes, freshman, Mississippi State University, PHMA Member Rhonda Hayes 3rd Place: $2,000 to Kameel Isaac, freshman, The University of Texas at San Antonio, PHMA Member John Busca 3rd Place: $2,000 to Laura Harris, senior, Virginia Tech, PHMA Member James C. Harris II 4th Place: $1,500 to Scott Kellett, junior, Temple University, PHMA Member Clifford Kellett 5th Place: $1,500 to Alexandra Bass, sophomore, The University of Texas at Austin, PHMA Member Timothy Bass 6th Place: $1,000 to Christina Marie Fontanos, undergraduate student, University of Maryland College Park, PHMA Member Suzanne M. Harrison 7th Place: $1,000 to Jessica Jo de Ruiter, second degree, Kapiolani Community College, PHMA Member J.O. Park
$500 awarded to the following applicants: Sara Elizabeth Elkins, freshman, University of Vermont, PHMA Member Anthony Elkins Samantha Gene Wilson, freshman, University of New Haven, PHMA Member Donna Wilson
10 Defense Communities
Megan E. Seymour, junior, University of Evansville, PHMA Member Birgitt Seymour Deborah Finch, undergraduate student, Webster University, PHMA Member Deborah Finch Jeff Hurd, undergraduate student, Anne Arundel Community College, PHMA Member Carol Hurd Mishtwon Crute, undergraduate student, Old Dominion University, PHMA Member Shelia Crute Caitlin T. Hayes, senior, James Madison University, PHMA Member Rhonda Hayes Aaron Kellett, freshman, Temple University, PHMA Member Clifford Kellett Kelsea Jordan Bolden, junior, University of Virginia, PHMA Member Ivan G. Bolden Rachel N. Beck, freshman, The University of Texas at Austin, PHMA Member Sheryl Faust-Beck Andrea Malm, graduate student, Wayland Baptist University, PHMA Member Andrea Malm Eleni Richmond, senior, James Madison University, PHMA Member Elijah “Wilkie” Wilkerson James C. Harris III, junior, Virginia Tech, PHMA Member James C. Harris II James Kellett, law student, Earle Mack School of Law at Drexel University, PHMA Member Clifford Kellett
SPECIAL SECTION:
PRIVATIZED AND TRADITIONAL HOUSING AND LODGING
Photo courtesy Daniel Henninger
Lend Lease is bringing select hotels up to the standards required for IHG’s Holiday Inn Express brand, selected for its “Inspired Simplicity” design philosophy.
Beyond the Basics Creating new standards for design and service in on-post hotels By Meryl Large
L
end Lease, the global property and infrastructure group leading the Army’s lodging privatization program, has introduced updated interior design principles that, together with new and improved guest services, are creating a new standard in on-post hotels across the country. In August 2009, Lend Lease (US) Public Partnerships assumed ownership of more than 3,200 hotel rooms located across 10 Army installations and, together with its operations part12 Defense Communities
ner IHG (InterContinental Hotels Group), became the first to begin operations under the Privatization of Army Lodging (PAL) program, a public-private venture established as a means of revitalizing on-post transient housing facilities for soldiers, their families, and all official government travelers. In September 2010, Lend Lease was asked to implement the second phase of the PAL program, to renovate, develop, operate, and sustain on-post lodging facilities at an additional 11
installations throughout the United States and Puerto Rico. This phase conveyed approximately 5,000 more rooms to the project, bringing the total inventory to more than 8,200 rooms across 21 installations. Leveraging Lend Lease’s vast experience and success within the Military Housing Privatization Initiative, paired with IHG’s internationally recognized customer service, guests of the project’s on-post hotels, IHG Army Hotels, experience an enhanced quality of stay with amenities, services, and standards
tailored to meet their needs. “Our focus is simple: to improve the quality of stay for all guests of IHG Army Hotels,” said Charlie Smith, General Manager, Portfolio Operations—Lodging for Lend Lease (US) Public Partnerships. “Together with IHG, we provide our service men and women, their families, and all government travelers with the amenities and services that they not only need but that they deserve. We are honored to have been chosen by the U.S. Army to lead the PAL program and proud to be creating a new standard in on-post lodging.”
Inspired design Across the portfolio, facilities are receiving significant upgrades and renovations to include bringing select hotels up to the standards required for operating under IHG’s Holiday Inn Express brand. Lend Lease selected the Holiday Inn Express brand for its “Inspired Simplicity” design philosophy, which allows for a selfreliant and empowering hotel experience—principles that Lend Lease and IHG felt would resonate with military travelers. Each newly renovated hotel within the PAL program offers features
tailored specifically toward soldiers, their families, and all government travelers. As one of the most popular Holiday Inn Express design options, and one of the highest rated according to guests of IHG hotels, an “urban” design scheme was selected for the project. Lend Lease selected the design for its simple, tranquil temperament and its appeal to IHG Army Hotel guests, with features such as welcoming and fresh color palettes paired with accent walls, contemporary artwork, sleek modern furniture, and neutral carpeting. In addition to the design, guests benefit from customized amenities that go above and beyond those offered at off-post hotels. Over the first two years of operations, the majority of IHG Army Hotels guests have been soldiers traveling to complete training requirements ranging from one to six weeks in duration. Hotels have also been home to a large number of families in a permanent change of station status, who often experience extended stays. With these types of travelers in mind, weekly barbeque socials aimed at creating a sense of community for guests, as well as complimentary hot breakfast served daily, laundry facili-
Guests of IHG Army Hotels welcome amenities including complimentary hot breakfast served daily, laundry facilities, courtesy on-post shuttle service, and business and fitness centers.
Extended-Stay Hotels Added to DoD Housing Inventory Adapted from a press release
TDY Lodging announced the addition of 83 hotels to the corporate lodging system designed for short-term DoD housing and government travel. As one of the largest nationwide providers of long-term corporate housing, TDY added the new hotels to its rapidly expanding corporate housing reservation system because of their proximity to major military installations. Matthew Foster, a U.S. Army veteran and founder of TDY Lodging, stated, “We’re pleased to see the expansion of extended-stay hotels within our military and DoD lodging program. Extendedstay hotels offer a kitchen and dining area in addition to a standard room, making this type of corporate housing a very appealing option for government and military travelers.” All 83 of the newly added extendedstay hotels are now available through TDY Lodging’s DoD lodging program in addition to hundreds of existing hotel chains and corporate housing companies currently participating. TDY Lodging connects travelers directly with per diem rate housing providers as a free service to the government, saving the DoD travel budget millions of dollars in the process. Some of the featured extendedstay hotel locations include MacDill AFB Lodging near Special Operations Command headquarters in Tampa, Florida; Fort Benning Lodging for travelers to the Army infantry installation in Columbus, Georgia; and Washington, D.C., DoD Lodging for travelers to the Pentagon and nearby locations in Maryland and Northern Virginia. Government travelers can reserve rooms at any of the newly added 83 extended-stay hotels directly through TDY Lodging. IHG Army Hotels and TDY Lodging are separate entities. Lend Lease and IHG Army Hotels share no affiliation wtih TDY Lodging.
SEPTEMBER | OCTOBER 2011 13
Milestone Achievements
ties, and complimentary concierge service, are welcomed additions. Guests also benefit from courtesy onpost shuttle service, business centers, a one-stop global reservations system, and fitness centers, just to name a few. Lend Lease has paid special attention to critical life-safety upgrades and ADA improvements, which are completed across the portfolio. Each IHG Army Hotels guest has an opportunity to receive Priority Club Reward points for their stays, which can be redeemed for prizes or stays at more than 4,400 IHG hotels around the world. To date, IHG Army Hotels has rewarded more than 100 million Priority Club Rewards points to military guests.
Community spirit Throughout the delivery of the Army’s lodging privatization program, Lend Lease has maintained its strong commitment to sustainability, a core value of the company. Aggressive conservation initiatives are in place across the portfolio, and the results continue to provide resources for the local community while improving the quality of
IHG Army Hotels is now operating on more than 21 Army installations across the United States and Puerto Rico. Throughout the past year, Lend Lease and IHG have been fortunate enough to celebrate the project’s many milestones with those that have been instrumental in the program’s success—the Army, the installations, local communities, and guests. • August 2010: Lend Lease and IHG celebrate the first branded hotel ever opened on a military installation with the Holiday Inn Express at Fort Polk grand opening. • September 2010: The Army awards Lend Lease the second phase of the PAL program, adding 11 more installations to the portfolio. • November 2010: Lend Lease opens the newly renovated 274-room Holiday Inn Express at Fort Hood, which features an in-hotel bar/lounge and an outdoor pool. • January 2011: The Holiday Inn Express at Fort Sill opens with 544 newly renovated guest rooms, making the hotel the largest Holiday Inn Express in the world by number of guest rooms. • April 2011: Lend Lease completes renovations at Fort Polk’s Cypress House, and the hotel officially joins the Holiday Inn Express at Fort Polk. • June 2011: The new 193-room Holiday Inn Express opens at Fort Rucker.
stay for guests. Lend Lease has donated more than 10 tons of furniture to the local community during renovation of all hotels. At one hotel, 7,124 yards of carpet was recycled—enough to cover an NFL football field from end zone to
end zone, sideline to sideline, with enough left over to line the team and coach’s areas. More than 85,000 miles were raised through Lend Lease’s Miles Drive for the Fisher House campaign. For every mile donated, the Actus Community Fund, a nonprofit 501(c)(3), donated 50 cents. Lend Lease exceeded its goal and donated more than $10,000 to Fisher House.
New brands, new opportunities As extensive renovations continue, Lend Lease remains focused on delivering high-quality branded hotels for soldiers, their families, and all government travelers. To date, Lend Lease has spent more than $66.2 million on hotel renovations and delivered 1,141 Holiday Inn Express branded rooms across the project. In the near future, Lend Lease plans to incorporate new hotel brands into its growing portfolio, including IHG’s Candlewood Suites. n Meryl Large is Senior Marketing Manager, Lend Lease. Reach her at meryl.large@lendlease.com. Lend Lease has spent more than $66.2 million on hotel renovations and delivered 1,141 Holiday Inn Express branded rooms across the PAL project. 14 Defense Communities
SPECIAL SECTION:
PRIVATIZED AND TRADITIONAL HOUSING AND LODGING
Taking Care of Their Own By Stephanie Clair and Joel Jacobs
In Unaccompanied Personnel Housing, neighbors and friends truly become family
W
hen managed well, an Unaccompanied Personnel Housing (UPH) community can become an invaluable support system for single soldiers, no matter what their needs. But the effort is twosided: Both the caring, committed staff and the service members who reside there must participate. At Fort Stewart’s Marne Point in Georgia, this effort in solidarity is taking on a whole new meaning as the community steps in to take care of their own with the addition of wounded warriors to the ranks of residents. For the men and women who call Marne Point their home, it’s the small, everyday things that add up to create a supportive environment that is the ideal place for their brothers and sisters to come to heal and find an instant family to support them.
Welcome to the neighborhood On a hot day in June, Debbi Gaitten, Marne Point’s LifeWorks Coordinator, well-known as “Marne’s Mom,” was hauling everything from pizzas and hoagies to ice, soft drinks, and potato salad in preparation for the third Marne Point Summer Bash, an annual picnic for the single service members residing at Marne Point. Gaitten’s husband Mike was there to lend a helping hand, busy posi38 Defense Communities
tioning the brand-new cars in front of the community center so everyone could get a glimpse of the newest of the new in motors and styles. As the setup continued, every resident who came by asked how he or she could help, taking heavy loads from arms or running hot dogs and hamburgers out to the grill. More than 100 partygoers enjoyed the saltwater pool, cold drinks, hot dogs, and cool cars that accompanied the community environment that has become a staple of living at Marne Point. Because of dedicated staff members like Gaitten and events like the Summer Bash, Marne Point provides true homes for single soldiers due to the camaraderie and resources available at the apartment development. “I like the events they hold here since it brings the whole community together,” explained Paul Davidson from Kentucky, resident since March 2009. “This is like a home—it’s not just a place where they collect your rent. There’s real care here.” SSG Marcus “Reba” Randolph from St. Petersburg, Florida, has lived at Marne Point since February 2010 and is Vice-Mayor. He recalls the day when he first visited the community: “When I first came by for a tour, it was movie night, and that’s where I met Debbi and a bunch of people who lived here and thought I found
Debbi Gaitten, Resident Specialist/LifeWorks Coordinator for Marne Point, works with wounded warrior SSG Daniel Tully and his companion, service dog Deja.
a home. It’s a good environment to hang out with the neighbors and get to know everyone.” SGT Matthew C. Harris was one of the first residents to move into Marne Point in 2009. He has been deployed four times, and it was a relief to return and just walk in and be at home. Having his apartment looked after by the Marne Point staff gave him peace of mind while on deployment. SPC Michael Donaldson talked about how it is comforting to know that if employees or other residents don’t see you for a few days, they come around to see if everything is all right. “Our families are not near, but the Marne Point community and management office employees are family while away from family,” said Specialist Donaldson.
Warrior Transition Units provide personal support to wounded soldiers so they can focus on healing.
Warriors in transition The family that residents overwhelmingly speak of has taken on a new meaning since Marne Point welcomed wounded warriors to its mix and immediately embraced them as part of the family. SSG Frieda Sinkfield has lived at Marne Point for the past three years and was one of the first residents to live in the community, resident #85. “I really enjoy living here and was one of the first residents to sign up,” said Staff Sergeant Sinkfield. “The staff is outstanding—it’s a peaceful, well-planned community, and we now have 10 wounded warriors living here, which I believe will help with their healing, along with the Paws4Vets pilot program. It’s been good for everyone.” Staff Sergeant Sinkfield is the Senior Squad Leader assigned to A Company SEPTEMBER | OCTOBER 2011 39
SPECIAL SECTION:
PRIVATIZED AND TRADITIONAL HOUSING AND LODGING
and Cadre for the Warrior Transition Battalion at Fort Stewart, as well as the Mayor of Marne Point. The U.S. Army has Warrior Transition Units (WTUs) established at major military treatment facilities located around the world, including
Defense Communities warriors at Marne Point, the comSalsbury Industries munity is able to provide a home-like
Fort Stewart. WTUs provide personal support to wounded soldiers who require at least six months of rehabilitative care and complex medical management so that they can focus on healing. By housing Fort Stewart’s wounded
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Stephanie Clair is Community Manager for Balfour Beatty Communities at Marne Point. Reach her at sclair@bbcgrp.com. Joel Jacobs is Deputy Project Director for Balfour Beatty Communities at Fort Stewart/Hunter Army Airfield/Marne Point. Reach him at jjacobs@bbcgrp.com.
Phone: 1-800-624-5269 Fax: 1-800-624-5299
40 Defense Communities
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environment rather than a barracks situation, which helps the wounded warriors adjust and prepare for return to military or civilian life. Fort Stewart is also running a Paws4Vets pilot program, which trains service dogs to assist wounded warriors in Marne Point’s realistic home environment. Under the Paws4Vets program, veterans, active duty service members, or their dependents with physical, neurological, psychiatric, or emotional disabilities can receive psychiatric service dogs, mobility service dogs, and rehabilitative assistance dogs, free of charge. “I’ve seen that having wounded warriors here in this Paws4Vets program allows soldiers to live in a more realistic environment—helping both the wounded warrior and the dog deal with real situations,” said Tracy Smith, WTU Public Affairs Intern, who is a Fort Stewart wounded warrior herself, injured in Afghanistan. “Our soldiers want to get better, to heal, and start giving back, and LTC William Reitemeyer, who is our Battalion Commander of the Wounded Warrior Program at Fort Stewart, is a champion of this program, and I think it’s working well here at Marne Point and Fort Stewart.” UPH has a unique opportunity and capacity to embrace single service members no matter what their needs. Marne Point’s housing of wounded warriors and the commitment of Fort Stewart to support their healing through amenities and programs is an example of how UPH has the power to provide a family and a home away from home for those who need it most. n
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Advertising Index Company, Contact
Phone
Web Site
Page
ADM International, Gary Raphael
773/774-2400
www.admintl.com
11
Balfour Beatty Communities, Kathy Grim
610/355-8206
www.bbcgrp.com
1
BedBug Central, Robert DiJoseph
877/411-1142
www.BedBugCentral.com
37
Belfor Property Restoration, Gina Dolezal
214/683-4242
www.belforusa.com
15
Coit Worldwide, Shawn Aghababian
800/367-2648
www.coit.com
9
Cort Furniture Rental, Peggy Moore
301/324-8606
www.cort1.com
26
Dwyer, Toni Pahl
630/741-7900
www.dwyerproducts.com
17
GSA www.gsa.gov
C3
HD Supply Facilities Maintenance
877/610-6912
www.hdsupplysolutions.com
C2
Home Depot Government Solutions, Lyn Alvarado
813/806-3170
www.homedepot.com
25
Immersion Technology, Mark Swanson
702/233-8212
www.immersion-tech.com
30
Ista-North American, Bill Kirk
352/895-8839
www.eso-global.com
24
JES Lighting, Jamie Schumaker
888/330-5267 x 201 or 414/760-3377 x 201 www.jeslighting.com
19
Kaba Multihousing & Institutional, LaShawnda Robinson
248/837-3700
www.kabamultihousing.com
21
Kenyon International, Inc., Suzanne Owens
860/664-4906
www.kenyonappliances.com
33
KLN Steel Products, Kris Benson
210/227-4747
www.3MTF.com
29
Microfridge Inc., Benjamin Otte
508/660-9200
www.microfridge.com
7
MilitaryByOwner Advertising, Dave Gran
540/446-4676
www.MilitaryByOwner.com
36
Norix Group, Inc., Pete Graves
800/234-4900
www.norix.com
31
Picerne Military Housing, Bill Mulvey
401/228-2800
www.picernemilitaryhousing.com
27
Protect-a-Bed, Brian Hirsch
414/731-1663
www.protectabed.com
41
Salsbury Industries, Ricardo Alva
323/846-6700
www.mailboxes.com
40
The Refinishing Touch, Mario Insenga
770/642-4169
www.therefinishingtouch.com
48
Trinity Furniture, Inc., Jorge Lagueruela
336/472-6660
www.trinityfurniture.com
44
University Loft Company, James Jannetides
317/631-5433
www.universityloft.com
C4
Wells Fargo Home Mortgage, Customer Service
800/644-8083
www.wellsfargo.com
35
Yardi, Spencer Stewart
800/866-1144
www.yardi.com
5