STRAUMANN速 GUARANTEE CLAIM PROCEDURE
IN ORDER TO SUBMIT A CLAIM YOU WILL NEED TO CHECK YOUR PRODUCT FOR GUARANTEE ELIGIBILITY ON THE CHART TO THE RIGHT; If eligible, complete the new Guarantee Questionnaire form attached to the Straumann Guarantee brochure ithin 90 days of the incident occurring, please return to W us; completed guarantee questionnaire, autoclaved product and X-ray (as appropriate) laims not submitted within 90 days, will not be eligible for C the Straumann Guarantee AUTOCLAVE ALL PRODUCTS AND LABEL THEM AS STERILE. PLEASE USE A PADDED POUCH TO RETURN ITEMS - FAILURE TO DO SO COULD RESULT IN LOSS OF ITEMS DURING SHIPMENT AND VOID GUARANTEE PROGRAM. THE NEW STRAUMANN GUARANTEE IS VALID FROM MARCH 1, 2011 THIS GUARANTEE PROCEDURE FACILITATES STRAUMANN’S COMPLIANCE WITH AUSTRALIAN TGA REQUIREMENTS.
Please note in most cases claims will be processed within 30 days of receipt* * This time period is an average only and may vary on a case by case basis
STRAUMANN PRODUCTS COVERED BY STRAUMANN GUARANTEE IMPLANT
TOOTH - AND IMPLANT SUPPORTED RESTORATION**
5 - YEAR GUARANTEE PERIOD
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Replacement with equivalent ceramic abutment
Replacement with equivalent ceramic restoration
10 - YEAR GUARANTEE PERIOD
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Replacement with equivalent metal abutment
Replacement with equivalent metal abutment
LIFETIME GUARANTEE PERIOD
*
ABUTMENT ATTACHED TO AN IMPLANT*
Replacement with equivalent implant and equivalent abutment, if necessary
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-
Including screw-retained bars and bridges; excluding consumable products and retentive products such as ball anchors. ** Including Straumann® CARES® copings, crowns and bridges. Excluding all other products offered by Straumann, practically Straumann® CARES® inlays, onlays and veneers as well as Straumann® CARES® Guided Surgery products.
Straumann Australia/New Zealand 7 Gateway Court Port Melbourne VIC 3207 Australia Phone +61 (0)3 9646 7060 Fax +61 (0)3 9646 7232 FREECALL 1800 660 330 NZ 0800 408 370
www.straumann.com