Ethiopian Airlines Wins Best Overall in Africa Award at the 2023 APEX Passenger Choice Awards

Ethiopian Airlines, Africa’s leading aviation group, is pleased to announce that it has been crowned as the winner of Best Overall in Africa award at the 2023 APEX Passenger Choice Awards, at a ceremony held in Dublin, Ireland on 25 May 2023.

As ‘Best Overall in Africa’ winner, Ethiopian has taken the accolade for

‘Best Cabin Service’, ‘Best Entertainment’, ‘Best Food and Beverage’, ‘Best Seat Comfort’ and ‘Best Wi-Fi’ in Africa.

Regarding the award, Ethiopian Airlines Group CEO Mr. Mesfin Tasew said, “We are thrilled by the prestigious award we have won today. This award is special to us as our beloved customers voted for us. I would like to thank them for their vote of confidence in our services. We will continue exceeding expectations in delivering the highest quality and consistent services to our esteemed customers. This is a testimony to the hard work our employees have exerted to make sure our customers receive the quality deserve. I am indebted to all my Ethiopian colleagues who have shown their higher level of dedication and commitment to the satisfaction and safety of our customers. Congratulations to all Ethiopian families!”

“As the 2023 APEX Best Airline in Africa, Ethiopian

Airlines has soared above the competition with its unparalleled commitment to customer satisfaction, innovative services, and its state-of-the-art fleet.” APEX CEO Dr. Joe Leader on his part stated, “Watching Ethiopian Airlines’ incredible growth as the largest airline in all of Africa underlines the airline’s philosophy in being the new spirit of Africa with comfortable seats, delectable cuisine, and outstanding in-flight entertainment delivering an unforgettable journey to every passenger.”

The APEX Passenger Choice Awards, which is one of the most prestigious in the industry, recognizes airlines in various regions for providing the best passenger experiences. Partnering with TripIt® from Concur®, the world’s highest-rated travel-organizing app, anonymous passenger feedback gathered based on neutral, third-party passenger feedback and insights. Passengers from more than one million flights and nearly 600 airlines from around the world were given the opportunity to provide anonymous ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi.

It is to be recalled that Ethiopian crowned the 2022 APEX Regional Passenger Choice Awards for ‘Best Entertainment’ and ‘Best Cabin Service’ in Africa last year. The airline has also won multiple reputable awards, including SKYTRAX and Business Travel Awards consecutively in the past years.

About Ethiopian

Ethiopian Airlines (Ethiopian) is the fastest growing Airline in Africa. In its seventy-seven years of operation, Ethiopian has become one of the continent’s leading carriers, unrivaled in efficiency and operational success. In addition to its main hub in Addis Ababa, Ethiopia, it is also pursuing its multihub strategy through a hub in Lomé, Togo with ASKY, in Lilongwe, Malawi with Malawi Airlines and in Lusaka, Zambia with Zambia Airways. Ethiopian commands the lion’s share of the Pan African passenger and cargo network operating the youngest and most modern fleet to more than 150 domestic and international passenger and cargo destinations across five continents. Ethiopian’s fleet consists of ultra-modern and environmentally friendly aircraft such as Boeing 737s, 777s, 787s, Airbus A350-900 and Bombardier Dash 8-400 double cabin with an average fleet age of seven years. In fact, Ethiopian is the first airline in Africa to own and operate most of these aircraft. Having achieved its strategic plan (Vision 2025) ahead of time, Ethiopian is currently implementing a 15-year strategic plan called Vision 2035 that will see it become one of the top 20 most competitive and leading aviation group in the world by providing safe, secured, market driven and customer focused Passenger and Cargo Transport and Logistics Services, Aviation Training, Airport Management and Ground Services, MRO and Aerospace Manufacturing and Travel and Tourism Services. As a multiaward-winning airline, Ethiopian has been winning various coveted awards including Skytrax’s ‘Best Airline in Africa Award’ for five consecutive years. The airline has been a Star Alliance member since 2011 and has been registering more than threefold growth in the past 10 years.

For additional information:

Please visit www.ethiopianairlines.com

Email: CorporateCommunication@ethiopianairlines.com

Contact: (251-11)517-8913/8165/8907

Social Media

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• Star Alliance Los Angeles Lounge also won World’s Best Airline Alliance Lounge Award for the seventh consecutive year.

• 13 member airlines claim a total of 35 top honours, including Singapore Airlines as World’s Best Airline 2023.

SINGAPORE, June 20, 2023 Star Alliance has once again won the title of World’s Best Airline Alliance at the prestigious Skytrax World Airline Awards this year. The Alliance’s famed Los Angeles lounge has also maintained its position of World’s Best Airline Alliance Lounge for the seventh year running. Star Alliance CEO Theo Panagiotoulias received the awards at a ceremony held at the Paris Air Show. Delighted at the win, Mr Panagiotoulias said: “Star Alliance offers a robust network and promises seamless journeys. We are very happy to learn that millions of flyers have recognised the exceptional value our alliance extends. With the skies getting busier, we welcome many more flyers to experience what Star Alliance and its 26 member airlines stand for.”

Mr Panagiotoulias also congratulated the team and continued: “The resilience and hard work of every single employee of Star Alliance and its member airlines through a tough 2022 has paid off with this win. I receive this honour on their behalf, and encourage them to strive for more this year and beyond.”

Star Alliance, which offers the widest network in the sky, is committed to enhancing the customer experience through a comprehensive strategy focusing on digitalising the journey, extending unparalleled loyalty benefits, and launching industry-first innovations such as the Intermodal Partnership model with the German rail network, Deutsche Bahn, and the HSBC Star Alliance Credit Card for the Australian market recently.

The Star Alliance Los Angeles Airport lounge is one of most highly rated airport lounges bagging several prestigious awards consistently. With an outdoor terrace that offers enviable views, the lounge is a visual delight by the day and a vibrant energetic space by the evening.

The Skytrax World Airline Awards are known as “the Oscars of the aviation industry”, as they are decided through impartial international customer voting. This year, 20.23 million eligible entries were counted in a survey that ran from September 2022 to March 2023, representing passengers with over 100 nationalities. The survey was also provided in six major international languages.

Since its introduction in the award categories in 2005, the World’s Best Airline Alliance award has witnessed multiple victories by Star Alliance.

Edward Plaisted, CEO of Skytrax said: “We congratulate Star Alliance on this fabulous double achievement in the World Airline Awards, receiving both the World’s Best Airline Alliance, and for having the World’s Best Airline Alliance Lounge. The Star Alliance lounge in the Tom Bradley International Terminal has long been a customer favourite having previously been recognised as an award-winning lounge.” In addition to the Alliance awards, 13 Star Alliance member airlines received 35 additional awards this year, including the coveted World’s Best Airline award for Singapore Airlines. Other awards range from World’s Cleanest Airline and World’s Best Premium Economy Class to several best regional airline awards.

About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.

The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United Airlines.

Overall, the Star Alliance network currently offers more than 16,000 daily flights to almost 1,200 airports in 186 countries. Further connecting flights are offered by Star Alliance Connecting Partners Juneyao Airlines and THAI Smile Airways.

Star Alliance Press Office: +49 69 96375 183 mediarelations@staralliance.com

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