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Question:1 A client wants to connect a video camera to a personal computer to archive and manipulate the video. Which of the following adaptors will MOST likely be needed? A. Parallel B. SCSI C. Bluetooth D. Firewire Answer: D Question:2 A computer that was previously functioning is now unable to connect to the domain. Which of the following is MOST likely the cause? A. The System Board needs replacing. B. The Ethernet Cable has become unplugged. C. The EIDE Cable is unplugged. D. The motherboard is not supplying enough power to the network interface card (NIC). Answer: B Question:3 A computer is not recognizing a second hard drive which has been recently installed. A technician verifies that all cables are connected properly and that the drive has the correct jumper settings. Which of the following may be causing the problem? A. The BIOS has not been configured to detect a second hard drive. B. The hard drive has not yet been partitioned. C. The boot order settings in the BIOS are incorrect. D. The hard drive has not yet been formatted. Answer: A Question:4 A computer reports a SMART error on startup. This is MOST likely caused by a failure of the: A. Sound card. B. CD-ROM drive. C. Network card. D. Hard drive. Answer: D Question:5 When using Windows XP, which of the following tabs in the Systems Properties window would be accessed to view the amount of RAM installed on a computer? A. General B. Hardware C. Device Manager D. Advanced Answer: A Question:6 A possible result of having an onboard video card on a motherboard would be that the video card may: A. Cause undue stress on the system board components resulting in premature failure of the motherboard. B. Create electromagnetic interference (EMI) with the sound card. C. Reduce the amount of system RAM dedicated to the operating system. D. Create too much heat for the other components on the motherboard. Answer: C Question:7
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Which of the following is the number of pins in a SVGA connection? A. 9 B. 15 C. 20 D. 25 Answer: B Question:8 When using a ball mouse, a user observes erratic movement of the cursor. Which of the following actions should be taken FIRST? A. Re-boot the computer to reset the mouse pointers. B. Uninstall and re-install the mouse drivers. C. Buy and install a new mouse. D. Clean and perform preventative maintenance on the mouse. Answer: D Question:9 Which of the following interfaces allows for the fastest video transfer rate? A. SCSI II B. IEEE 802.11g C. Bluetooth D. IEEE 1394/Firewire Answer: D Question:10 All of the following facilitate cooling EXCEPT: A. Thermal compound. B. Fans. C. Heatsinks. D. Open side panels. Answer: D Question:11 A technician installs an internal 300GB hard drive that is running a fresh installation of Windows 2000 but the drive only shows 137GB. Which of the following would resolve this problem? A. Replace the EIDE drive with a SATA drive. B. Reformat the drive with disk management utility. C. Connect to Microsoft and install an SP1 or higher update. D. Reboot to the Windows 2000 installation CD then partition and format the 300GB hard drive in Windows Setup. Answer: C Question:12 The utility included with Windows XP that allows automation of many tasks is: A. MSCONFIG. B. Scheduled Tasks. C. Task Manager. D. REGEDIT. Answer: B Question:13 A technician removes the cover of an older computer and observes that a few capacitors have leaked a dark fluid onto the motherboard. Which of the following would be the BEST action for the technician to take? A. Determine whether the fluid has an odor and clean the fluid with a cotton tipped swab.
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B. Remove the capacitor from the motherboard and clean the fluid. C. Replace the cover, secure the computer and notify the supervisor. D. Clean up the fluid and replace the capacitors. Answer: C Question:14 Which of the following would be the correct method of disposing of batteries? A. Wash the batteries before disposal. B. Check local regulations for procedures. C. Wrap the batteries in aluminum foil before disposal. D. Short out both the positive and negative leads. Answer: B Question:15 A technician is rebuilding a computer and develops a rash when applying thermal compound to a processor. Which of the following would be the BEST action to take? A. Remove all thermal compounds from the work area. B. Look for a Material Safety Data Sheet (MSDS) for the thermal compound. C. Replace the thermal compound with another type of compound. D. Avoid using the thermal compound in the future. Answer: B Question:16 After testing the power supply on a non-functioning computer with a load, a technician determines that the +5V rail on the power supply is outputting 2.2 Volts. The technician should: A. Test the internal components of the power supply. B. Replace the CMOS battery. C. Check the power management settings in the BIOS. D. Replace the power supply. Answer: D Question:17 Which of the following actions should be taken to correctly dispose of computer equipment? (Select TWO). A. Disassemble the computer and re-use the parts that are good. B. Sell the computer as new to a student to make additional income. C. Place the components in separate trash cans. D. Check with local nonprofit organizations interested in using the equipment. Answer: A, D Question:18 When turning on a computer a loud noise is heard and smoke is observed coming from the computer. The computer should be unplugged and: A. The RAM replaced. B. The room ventilated. C. Rebooted in safe mode when plugged in again. D. The manufacturer notified to check warranty coverage. Answer: B Question:19 Which of the following should be done when traveling with a laptop? A. Use a carrying case that provides adequate shock prevention. B. Leave CD/DVD media in optical drives during transportation. C. Place heavy items on top of laptop case to prevent shifting.
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D. Place the laptop upside down in an airport x-ray machine. Answer: A Question:20 Before Installing Windows XP Professional on a computer, which of the following must be verified? A. There is at least 64 megabytes of RAM. B. The computer has a 32X or greater speed CD-ROM drive. C. There is at least one GB of installation space on the volume. D. The computer is capable of displaying 640 X 480 resolution. Answer: A Question:21 A user has hardware to support two display devices and would like to adjust the system so that Windows are dragged between the two screens vertically instead of horizontally. Which of the following Windows controls would be used? A. Control Panel > System B. Display Properties > Appearance Tab C. Control Panel > Accessibility Options D. Display Properties > Settings Tab Answer: D Question:22 Which of the following number of disks is needed to create installation floppy disks for Windows 2000? A. 2 B. 3 C. 4 D. 5 Answer: C Question:23 Which of the following is a boot loader program? (Select THREE). A. LILO B. GRUB C. Korn Shell D. NTLDR E. C Shell Answer: A, B, D Question:24 Which of the following is the minimum processor requirement for Windows XP? A. 133MHz B. 233MHz C. 333MHz D. 650MHz Answer: B Question:25 Which of the following utilities backs up the Windows configuration once a day? A. System Restore B. File Signature Verification Utility C. DirectX Diagnostic Tool D. Dr. Watson Answer: A
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Question:26 Which of the following is the BEST way to regain use of an older driver on a computer running Windows XP? A. Search for alternate drivers for the display hardware and install an alternate driver. B. Download and install the older driver from the hardware manufacturer's website replacing the newer driver. C. Search the Microsoft Knowledge Base to find the procedure for replacing the display driver. D. Use System Restore to return the operating system to a previous configuration. Answer: D Question:27 A user has a computer running Windows XP and wants to back up files to a writeable CD but does not want to purchase additional software. Which of the following could be used? A. Microsoft Backup B. System Restore C. Disk Cleanup to move files onto backup media D. Service Pack 2 to write to the CD Answer: A Question:28 In Windows XP, the short cut Windows key + L performs which of the following functions? A. Locks the computer. B. Lets another user log in. C. Logs the user off. D. Pastes the clipboard to the desktop. Answer: A Question:29 In a computer running Windows 2000/XP that has no extended partitions on the disk, which of the following is the number of primary partitions that an operating system can contain? A. Two B. Four C. Five D. Seven Answer: B Question:30 In Windows XP, the System Restore feature is used to take a snapshot of: A. A computers settings in case the settings need to be restored later. B. A users document files in case the document files need to be restored later. C. The program files in case the program files need to be restored later. D. The computers operating system in case the operating system needs to be re-installed. Answer: A Question:31 A driver has been installed in a computer running Windows XP Professional and the driver does not function correctly. Which of the following can be used to remove the driver? A. Windows Update B. Environment Variables C. Hardware Profiles D. Roll Back Driver Answer: D Question:32 When installing Windows XP onto a SCSI hard disk that requires manufacturer-provided drivers, which
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of the following function keys should be pressed during setup to load these drivers? A. F1 B. F6 C. F8 D. F10 Answer: B Question:33 When run from C:\data, which of the following will remove the system property from files and folders in C:\data, including all subfolders? A. Copy.exe *.* -system B. Command.com * -remove C. Msconfig.exe -system C:\data\* D. Attrib.exe -s /s Answer: D Question:34 Which of the following network utilities can be used to confirm that a computer can reach the default gateway IP address? A. NSLOOKUP B. IPCONFIG C. WINIPCFG D. PING Answer: D Question:35 Which of the following utilities can be used to prevent items from starting during a Windows boot? A. REGEDIT32 B. MSCONFIG C. ATTRIB D. REGEDIT Answer: B Question:36 Which of the following is the reason that COMMAND.COM and CMD.EXE are both included in Windows XP? A. There is no difference but some components use one name and some user the other. B. COMMAND.COM is a 16-bit program and is included to service legacy applications that do not work with the 32-bit CMD.EXE. C. CMD.EXE is a self-extracting zip file that yields COMMAND.COM when uncompressed. D. COMMAND.COM has more internal command options than CMD.EXE. Answer: B Question:37 On a computer running Windows XP Professional, which of the following would be the BEST command for obtaining network connection configuration information? A. TRACERT B. IPCONFIG /ALL C. PING D. TELNET Answer: B Question:38 Which of the following are important Microsoft update packages? (Select TWO). A. Hardware Upgrades
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B. Critical Updates C. Application Snap-ins D. Service Packs E. Product Upgrades Answer: B, D Question:39 Which of the following are considered malware? (Select TWO). A. Computer viruses B. Infrared mouse C. Lindows D. Trojan horses E. Sniffer software Answer: A, D Question:40 To back up only files that have been modified since the last backup was performed, which of the following should be performed? A. A normal backup. B. A differential backup. C. A copy backup. D. An incremental backup. Answer: D
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