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Free 220602 Exam Preparation Questions Exam 220602 : IT Technician
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Question:1 Which of the following would be the BEST method to maintain a secure wireless network? A. Move wireless computers close to the router. B. Remove all 2.4 gigahertz telephones from the location. C. Perform a network diagnostic. D. Enable WEP. Answer: D Question:2 Which of the following would be the MOST common protocol for exchanging data over the Internet? A. FTP B. Samba C. Network File Service (NFS) D. Lightweight Directory Access Protocol (LDAP) Answer: A Question:3 Which of the following describes the path to remote resources on a local Windows network? A. IPX address B. Uniform Resource Locator (URL) C. Website address D. Universal Naming Convention (UNC) Answer: D Question:4 A computer on a LAN would have access to all network resources, but may have problems accessing the Internet, which of the following settings are missing? A. DNS B. HTTPS C. SMTP D. POP3 Answer: A Question:5 A user is unable to access any network resources. Which of the following actions should be taken FIRST? A. Reinstall network interface card (NIC) drivers. B. Check for a link light on the NIC. C. Replace the NIC.
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D. Reconfigure TCP/IP settings. Answer: B Question:6 Which of the following utilities can be used to keep online and offline files current? A. Windows Update B. System Restore C. Synchronize D. Files and Settings Transfer Wizard Answer: C Question:7 Which of the following is a concern when using a peer-to-peer network? A. Security B. MAC address spoofing C. hardware damage D. DNS may be disabled Answer: A Question:8 Which of the following protocols is typically used to access a remote host with a local host through a terminal window? A. HTML B. Telnet C. HTTP D. IMAP Answer: B Question:9 In Windows XP, which of the following information does the TRACERT command provide? A. The segment of an IP network. B. The subnet mask of a network. C. The IMAP server location. D. The route a packet takes to reach its destination. Answer: D Question:10 A company's computers are running Windows XP Professional SP2 and users need to be able to make system changes on the individual workstations. Which of the following actions should a technician take? A. Place all usernames in the Power Users group on the domain controller. B. Add administrative rights to each network login on the domain.
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C. Create a group with the rights to make needed changes and add those accounts to the group. D. Add all usernames to the Local Administrators group on each workstation. Answer: C Question:11 A user has forgotten the password and is unable to access company email. A technician should tell the user that: A. Information confirming the user's identity is needed. B. The user should remember the password. C. The telephone call is being recorded and give the user the password. D. The password will be reset in several minutes. Answer: A Question:12 Which of the following command line utilities can be run to determine what patches a computer needs? A. HFNETCHK.EXE B. NBSTAT.EXE C. TRACERT.EXE D. MSCONFIG.EXE Answer: A Question:13 A technician is configuring a wireless network for a user concerned about security. The user has a laptop running Windows XP and has purchased a new WAP. The user wants the most secure method of wireless authentication. Which of the following should the technician configure for the user? A. WPA2 B. 128 bit WEP C. Hidden SSID D. 64 bit WEP Answer: A Question:14 In Windows XP Service Pack 2, the settings for Data Execution Prevention are accessed by going to Control Panel then: A. System > Hardware tab > Performance Settings. B. System > Performance Settings. C. System > Advanced tab > Startup and Recovery Settings. D. System > Advanced tab > Performance Settings. Answer: D
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Question:15 When performing data recovery on a computer running Windows XP, in which of the following locations would a technician find valuable and irreplaceable user data? (Select TWO). A. Windows Directory B. System Recovery C. Driver files D. Pictures E. E-Mail Answer: D, E Question:16 Which of the following standard print languages is host-based and relies on a computer sending the print job to handle the processing? A. PostScript B. GDI C. PCL D. LPR Answer: B Question:17 Which of the following would be the BEST action to take to fix a programming problem with the network interface card (NIC) on a printer? A. Upgrade the firmware on the affected NICs. B. Upgrade the print drivers on the printer. C. Install a NIC on the affected printer. D. Replace affected printer with a new printer. Answer: A Question:18 To provide the technician with information about a printers settings, (e.g. set up and network settings) most printers will: A. Send information to Printer Monitor on the Task Bar. B. Email trend analysis statements upon request. C. Print a configuration sheet. D. Print a Windows test page. Answer: C Question:19 If the hostname is known, which of the following can be used to find the IP address of a computer on a LAN? A. PING HOSTNAME B. ATTRIB HOSTNAME
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C. REFRESH HOSTNAME D. IPCONFIG HOSTNAME Answer: A Question:20 Which of the following may cause poor color reproduction in a scanned photograph? A. Poor connection to the scanner. B. Room lighting interfering with scanner. C. Old or dirty scanner lamp. D. Faulty scanner drive motor Answer: C Question:21 A user has purchased a new computer and reports that when trying to install the old laser printer the driver for the printer is on a floppy disk and the new computer does not have a floppy drive. Which of the following would be the BEST to recommend? A. Purchase a new laser printer that has the drivers on a CD and install the drivers from the CD. B. Install an internal floppy disk drive on the new computer and install the driver from the new floppy disk. C. Download the driver to the new computer from the manufacturers website and install the driver from a file folder. D. Use a computer with a floppy driver to transfer the driver from the floppy to a thumb drive and install the driver from the thumb drive. Answer: C Question:22 Which of the following specifications sets the criteria for the Extended Capabilities Port (ECP) for printers? A. IEEE 802.11g B. IEEE 1394 C. IEEE 802.3 D. IEEE 1284 Answer: D Question:23 Which of the following types of printers typically requires special paper in order to print? A. Ink jet B. lLaser C. Dot matrix impact D. Thermal
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Answer: D Question:24 Damage caused by electrostatic discharge (ESD) can be prevented by: A. Using an electromagnetic interference (EMI) strap. B. Wrapping all computer components in aluminum foil. C. Using an anti-static mat. D. Wearing an anti-static coat. Answer: C Question:25 A customer is relocating to Europe and asks what safety considerations are necessary for the customer's computer. Which of the following would be the BEST response for a technician to make? A. Check for the correct power adapter for the country. B. Use an uninterruptible power supply (UPS) for the correct voltage. C. Check the voltage selector on the power supply for correct voltage. D. The system is not adaptable for use in another country. Answer: C Question:26 Which of the following commands are available in the Windows XP recovery console? (Select TWO). A. DXDIAG B. MSCONFIG C. FIXMBR D. CHKDSK E. XCOPY Answer: C, D Question:27 Which of the following shortcuts will lock a computer without logging off? A. Windows Key + R B. Windows Key + W C. Ctrl + Alt + Del and select Lock Computer D. Ctrl + Alt + Del and select Standby Answer: C Question:28 Which of the following media provides the most storage capacity for creating a backup? A. CD B. DVD C. Dual-layer DVD
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D. 1.4 inch floppy disk Answer: C Question:29 In Windows XP Professional Service Pack 2, which of the following command line options can be used to launch the disk defragmenter utility? A. DEFRAG with the proper switches B. SCANDSK with the proper switches C. FDISK with the proper switches D. CHKDSK with the proper switches Answer: A Question:30 A program is crashing unexpectedly and not providing an error message. Which of the following can a technician use to obtain information about why the program is crashing? A. Active Directory B. Performance Logs and Alerts C. Event Viewer D. Windows Management Instrumentation Answer: C Question:31 A user is describing an error message and is unsure of the message's exact wording. The correct wording of the error message can be found in the: A. Event Viewer. B. Setup log in Windows folder. C. Manufacturer's documentation. D. System Monitor. Answer: A Question:32 In Windows 2000/XP Professional, which of the following utilities enables mass data recovery when using an unencrypted file system? A. NTBACKUP B. Automated System Recovery (ASR) C. Emergency Repair Disk (ERD) D. MSCONFIG Answer: A Question:33 A technician has completed a new Windows XP Professional image and would like all users to
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receive standard desktop settings when logging in for the first time. The standard settings have been configured using a temporary user account and the temporary user account profile should be copied to the: A. Administrators profile. B. Default users profile. C. All users profile. D. Systems profile. Answer: B Question:34 In Windows, the correct syntax to restart the spooler service at the command line is: A. Restart spooler service. B. Net spooler restart. C. Service stop | start spooler. D. Spooler restart. Answer: B Question:35 Which of the following is a recovery option when booting from a Windows 2000/XP CD-ROM? A. Encrypted Recovery Disk B. BOOT.INI C. Last Known Good Configuration D. Automated System Recovery Answer: D Question:36 In Windows XP, which of the following commands can be used to access the Registry Editor and make security changes? A. MSCONFIG B. SYSEDIT C. DXDIAG D. REGEDIT Answer: D Question:37 A user has a computer running Windows XP and reports that there are several programs, that the user neither recognizes nor wants to run, that are slowing the computer. Which of the following may be used to resolve this problem? A. IPCONFIG /RELEASE B. MSCONFIG.EXE C. SYSEDIT.EXE
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D. ATTRIB.EXE Answer: B Question:38 Windows XP Professional needs to be installed on a computer with two hard drives designated C: and D: respectively. Windows is installed on the C: drive and it boots normally. The computer is given to a user who runs several disk intensive programs and reports that the computer slows down when running these programs. Which of the following would be the BEST way to resolve this problem? A. Re-install Windows XP Professional on the D: drive. B. Increase the registry size by a factor of three. C. Move the Windows swap file to the D: drive. D. Defragment the secondary hard drive. Answer: C Question:39 In Windows XP, which of the following files are needed to prepare an emergency bootable disk? A. IO.SYS; Ntdetect.com and CONFIG.SYS B. MSDOS.SYS; Ntoskernel and Ntdetect.com C. Ntldr; Boot.ini and Ntdetect.com D. Ntoskernel; Boot.ini and Ntdetect.com Answer: C Question:40 Which of the following can be done to change a file attribute to read-only? (Select TWO). A. EDIT B. Double-click the file C. CHANGE D. ATTRIB E. File properties in Windows Explorer F. MSCONFIG Answer: D, E
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