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Free BH0006 Exam Preparation Questions Exam BH0006 : ITIL V3 Foundation Certificate in IT Service Management
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Questions: 1 Which processes review Underpinning Contracts on a regular basis? A. Supplier Management and Service Level Management B. Supplier Management and Demand Management C. Demand Management and Service Level Management D. Supplier Management, Demand Management and Service Level Management Answer: A Questions: 2 Which of the following are responsibilities of a Service Level Manager? 1 Agreeing targets in Service Level Agreements 2 Designing technology architectures to support the service 3 Ensuring required contracts and agreements are in place A. All of the above B. 2 and 3 only C. 1 and 2 only D. 1 and 3 only Answer: D Questions: 3 Which of the following is NOT a characteristic of a process? A. It is measurable B. Delivers specific results C. Responds to specific events D. A method of structuring an organisation Answer: D Questions: 4 Which process is responsible for providing the right to use an IT Service? A. Incident Management B. Access Management C. Change Management D. Request Fulfilment Answer: B Questions: 5 What is a RACI model used for? A. Performance analysis B. Recording Configuration Items C. Monitoring services D. Defining roles and responsibilities Answer: D Questions: 6 Which role would you MOST expect to be involved in the management of Underpinning Contracts? A. Process Manager B. Service Catalogue Manager C. Supplier Manager D. IT Designer/Architect Answer: C
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