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Free EX0102 Exam Preparation Questions Exam EX0102 : Microsoft Operations Framework, MOFF
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Question:1 Which of the following is one of the four possible Risk Management situations that should be considered in risk status reports? A. Control B. Close C. Plan D. Variance Answer: D Question:2 On which activity are the proactive functions of the Supporting Quadrant highly dependent? A. Checking the Configuration Management database B. Release Readiness Review C. Reporting on Service Level Agreements (SLAs) D. Service Monitoring Answer: D Question:3 Which of the following is part of the Changing Quadrant? A. the Capacity Management Service Management Function (SMF) B. the Infrastructure Engineering SMF C. the Operations Review D. the post-implementation review (PIR) Answer: D Question:4 Of which Service Management Function (SMF) is quality assurance a key element? A. Infrastructure Engineering B. Release Management C. Service Desk D. Service Level Management Answer: A Question:5 Which Service Management Function (SMF) is also addressed as an ITIL process? A. Security Management B. Storage Management C. System Management D. Workforce Management Answer: A Question:6 Which Service Management Function (SMF) or Operations Management Review (OMR) needs to ensure that the key operational knowledge remains current and accessible to all members of the operations staff? A. Workforce Management B. Operations Review C. Service Level Agreement (SLA) D. Release Management Answer: B
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