TRANSPORTATION

George Bush Intercontinental Airport Ranks as Best U.S. Airport, Second-Best in North America at World Airport Awards

William P. Hobby ranks third-best North American regional airport; Houston remains the only city in the Western Hemisphere with two four-star rated airports.

By Subcontractors USA News Provider

Houston’s Airports shined once again at the 2020 Skytrax World Airport Awards by earning a long list of honors in various categories including World’s Top 100 Airports, Best Airport Dining, Best Airport Staff, and World’s Best Website and Digital Services. Houston remains the only city in the Western Hemisphere to have two four-star Skytrax rated airports.

The top honors went to George Bush Intercontinental Airport (IAH), which received the highest ranking among U.S. airports in the World’s Top 100 Airports category and placed as secondbest airport in North America. IAH climbed seven spots in rank to No. 31 among the top world airports, up from No. 38 in 2019. IAH also ranked fourth in the World’s Best Airport Dining Experience category and finished sixth in the rankings for Best Airport Staff in North America.

William P. Hobby Airport (HOU) received noteworthy accolades as well, finishing at third among Best Regional Airports in North America. HOU ranked sixth for best airports with 10-20 million passengers. Globally, HOU finished at No. 67, up from No. 85 in 2019.

Houston Airports’ website, Fly2houston.com, and digital services were named World’s Best – for the second year in a row.

“We are deeply honored by these achievements,” Houston Airports Director Mario Diaz said. “We don’t just talk about our commitment to providing a world-class customer experience, we act on it every single day. This year especially, I want to dedicate our awards to the men and women who work tirelessly every day to keep our airports functional during this COVID-19 pandemic. I am so proud of Houston Airports’ staff for maintaining such high standards.”

This was the fifth year in a row that HOU received a four-star rating and the third straight year IAH received the same distinction from Skytrax, a leading global air transport rating organization.

“George Bush Intercontinental Airport is known globally for providing superb customer experience, and William P. Hobby Airport is a first-class operation,” Mayor Sylvester Turner said. “Our Houston Airports employees always put passengers first, and that philosophy reaps tremendous benefits for Houston and the surrounding region. I am immensely proud of what our airports accomplish year-round and especially during this challenging time.”

IN THE SCORECARD FOR BUSH AIRPORT, IMPROVEMENTS FROM 2019 INCLUDE: An increased cumulative score of 4.20 for transportation 4.02 for information counters 4.08 for leisure facilities 4.67 for the free WiFi available at the airport 4.60 for vehicle parking 4.11 for food and beverage options and pricing

IN THE SCORECARD FOR HOBBY AIRPORT, IMPROVEMENTS FROM 2019 INCLUDE: An increased cumulative score of 4.87 for vehicle parking 4.75 for ease of check-in facilities 4.57 for signage aiding and processing of international travelers 4.36 for terminal cleanliness 4.00 for prayer rooms 4.50 for transit

The Skytrax awards were announced as challenges mount at airports across the world because of the COVID-19 pandemic.

“Beyond the present crisis, these 4-star ratings are indicative of the consistency and sustained excellence that each Houston Airports employee is committed to.” Diaz said. “Despite this crisis, we will use this time to continue to make improvements that will help us reach our vision of establishing Houston Airports as a five-star global air service gateway where the magic of flight is celebrated.”

Port Houston

Achieves Security Management System ISO 28000 Recertification Continuing Long Commitment to Security

By Subcontractors USA News Provider

Port Houston, the largest port on the U.S. Gulf Coast, recently obtained its ISO 28000 recertification for its Security Management System (SMS) for the fifth time. This exceptional achievement was accomplished without any non-conformances. Port Houston in 2008 became the first port authority in the world to receive this international security designation, which outlines stringent requirements for a security management system that incorporates all aspects of business management.

To achieve the security standard, key elements of Port Houston’s security process were evaluated, such as vertical integration of security protocols, senior management involvement, operational controls, training, handling of SSI (Security Sensitive Information) and emergency communications. The recertification audit is an exhaustive five-day audit, performed by the American Bureau of Shipping.

All Port Houston-operated terminals were recertified to the standard, including the Turning Basin, Manchester and Woodhouse Terminals, along with the Barbours Cut Container Terminal and Bayport Container Terminal.

This recertification also aligns with the port’s strategic plan goal of stewardship, preparing for disruptive events and mitigating their impacts.

“This voluntary recertification shows Port Houston’s above-and-beyond commitment to supply chain security for both the port and its many stakeholders,” said Marcus Woodring, chief port security and emergency operations officer. “With over 25 entry points to Port Houston facilities, as well as thousands of stakeholders who daily cross our perimeters, it is imperative that we have strong and consistent security protocols in place to maintain compliance with federal regulations.”

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