Inside:
Issue 53
. January 2011
. Contact us at: membership@smhp.nhs.uk . online: www.smhp.nhs.uk/trustmatters
• iTECC event • Health careers at schools • Newbourne Centre • Samaritans • Shoebox appeal • Training consultation • Volunteer’s painting • Merger update • Trust inductions • Fundraising success • Productive mental health wards • Inpatient survey results • NHS Professionals • Cocoa the PAT dog • Staff Communication Opinion Group • Meet the Trust librarian • NHS Cashback scheme • Graphics team success • Spirituality and mental health • Trust Matters survey results • Getting to know you • Letters and compliments
The next step for clinical care Occupational therapist Ruth Moyse and voluntary services coordinator Mark Stewart get out and about to promote health careers. Read the story on page 4.
Respect and dignity for Trust inpatients The results of a new review into NHS inpatient services show that mental health patients in Suffolk are treated with more respect and dignity than the national average. Overall the positive review shows that the Trust scored above the national average in 25 out of 40 reviewed areas. The Listening to Patients: Mental Health Inpatient Survey is conducted by Quality Health and uses the views and experiences of service users that have been treated by the Trust, and their carers. The positive results included 58% of service users saying that they always have confidence and trust in their nurses, which is 14% above the national average. Similarly, 54% said that they felt safe in hospital compared to a national average of just 47% and 88% had never been bothered by noise by staff at night. Margaret Little, acute inpatient service manager, said “We are thrilled to receive the results of this review, which really
shows all the positive achievements made by our clinical teams in 2010. “This survey was a voluntary review process undertaken by the Trust. It is really important that we listen to the views of our patients and reviews such as these are extremely helpful in doing this. We continually assess our services to make sure we are providing the most effective care and treatment - the review gives us a good indication of where we are doing well and areas that we need to improve upon. “These great results show that the Trust’s hard work is paying off. Other key areas where the Trust scored highly included 100% not sharing a sleeping area with a member of the opposite gender, 95% who were contacted within two weeks of discharge, and 77% not having their discharge delayed. The voluntary review follows on from the 2009 National Patient Survey and was undertaken by 33 Trusts across the country.
You are invited to an event that has been organised to showcase some of the new technologies that the Trust will be introducing to work towards costeffective care. These technologies will improve patient safety, quality and productivity, whilst also delivering efficiency. The iTECC (Information Technology Enhancing Clinical Care) event will be on 3rd March 2011 at Suffolk House, St Clement’s Hospital, and will give clinicians an insight into how technology can support them to do their job. The conference-like event will run both a morning and afternoon session, so clinicians can plan either a morning or afternoon attendance. More information about the iTECC event will be distributed in due course. In the meantime if you have any questions please email itecc@smhp.nhs.uk. A survey will be sent out soon via email for you to register your interest in the event. On the day there will be various rooms set up to simulate the locations related to a patient’s care. Staff will be able to try out the latest clinician-to-clinician video conferencing and teleconferencing, as well as a digitised referral and discharge process. There will also be sessions run to showcase some of the major developments that are due to be piloted or implemented in the coming year. To read more about these money-saving developments see page 2.
IT is swiftly improving clinical care Continued from front page… During the iTECC event on 3rd March there will be sessions to showcase some of the major money-saving developments that are due to be piloted or implemented in the coming year: - Digital pens. The digital pen is an advanced piece of technology that reduces the valuable time staff spend inputting data into clinical systems. The pens work like normal pens but they are equipped with a tiny camera that captures what is written onto the form. The data on the pen easily synchronises with the clinical record for sign off by the clinician. - Digital dictation. The digital dictaphone allows voice-recorded information to be sent almost instantly to the intended recipients using software much like sending and receiving emails. This allows clear prioritisation of work and reduces the time taken for clinical data inputting. The encrypted device also makes data transfer more secure in line with Caldicott Principles. - Business intelligence. All systems that monitor service and clinical performance, including MIS (management information
system) and IRIS (intelligent reporting information system), will be pulled together into one place. This will allow staff and managers to inform clinical decision making by keeping a closer track of how available resources are used and how efficient their processes are. Kate Walker, chief information officer, said: “No-one can fail to notice that technology has been advancing at a fast pace. Only a few years ago we could only pop to the shops or bank or booked holidays through a travel agent. Now our money, our holidays, our shopping and even our friends are organised online. Whether we love it or hate it it, technology is here to stay. “SMHP has invested a lot of effort over the past few years improving and developing the Trust’s infrastructure and systems. We are now really excited to be at the point where we can start to bring in some new and innovative technologies that will save time and money, improve clinical care and really bring the Trust upto-date.” To ensure that the technologies are piloted efficiently Kate has introduced the
SWIFT (Suffolk Working to Introduce Future Technologies) approach. SWIFT is designed to give a quick analysis of how these new technologies will benefit the relevant teams. It will allow the Trust to swiftly evaluate whether to discount the technology, delay it until needed, continue use in the pilot area or expand its use. SWIFT supports the QIPP (Quality, Innovation, Productivity, Prevention) programme, which is aimed at enhancing quality, promoting innovation and ensuring productivity whilst also improving patient safety. It fundamentally supports the significant savings that the NHS are required to deliver. Kate added: “The key thing about SWIFT is that not only will clinicians be involved in the pilots but we will include clinical quality assurance of the entire process. It is important that any technologies we are introducing are effective, relevant and have had clinical input.” If you have any good ideas around what technologies may be considered for SWIFT projects, please email Kate.Walker@smhp.nhs.uk
TRUST MATTERS .JANUARY 2011 PAGE 2
s n a t i r a m Sa Shoebox appeal success
Samaritans is a voluntary organisation founded in 1953 as one small centre in London. Today there are 201 branches throughout the UK and Ireland. Samaritans vision is that fewer people die by suicide. We provide emotional support for people who are experiencing emotional distress or despair. We believe that by listening and exploring feelings people can reach a better understanding of their situation and the options open to them. What people tell us is confidential and we don’t give advice. We visit schools, colleges, prisons and recently Bail Hostels. We also give talks explaining to groups what we do and also work with companies and the Health Service in teaching listening skills. You will see us at outside events, the railway station and outside Debenhams in Ipswich. Samaritans can be contacted 24/7 on the national helpine 08457 909090 or locally on 01473 211133. We are based at 140 St Helen’s Street in Ipswich and are open to visitors. Sometimes people find it easier to talk face to face with a volunteer. We also have a Branch at Bury St. Edmunds ( 01284 750000). If you prefer email jo@samaritans.org. I hope that this will explain a little about what we do and that we will be available if you need us. Joanna Bell (director, Ipswich and East Suffolk Samaritans)
From left to righ: John Green, Peter Goldthorpe, Edna Booth and Richard Wood with the generous showbox donations. On behalf of the Samaritans purse, I would like to thank you for all the boxes you made up. It was lovely to receive so many boxes. The children, who will be receiving them, are from poor areas of Belarus and theses will properly be the only presents they will get. I read the stories
of the conditions some of these children live in make me realise how pleased we are in this country even in a recession. To be able to put a smile on a child’s face at Christmas is a blessing in iself and you have done this by filling up these boxes. Contributed by Shirley Austin and all at the Redwald Unit.
Training consultation A workforce education and training consultation has been launched by the Department of Health. The consultation is called Liberating the NHS: developing the healthcare workforce. It is in response to the vision set out by the government in the White Paper, which will rely upon staff having the best skills and knowledge to deliver a high quality service. Mike Hurley, assistant director education and workforce development, has set out some of the possible changes and benefits that may occur in response to the training consultation. “I see the changes falling into three areas: Local workforce planning, education providers and commissioning led locally and nationally and alignment with GP consortia. Local workforce planning means we will be able to ensure that the right number of staff have the right skills in the right place. To achieve this we’ll be looking at providing more generic training programmes for a wider skill set. “In addition a new national body, Health
Education England (HEE) will oversee the workforce planning, education and training across the NHS. They will support the Trust to provide high quality education and training to promote innovation, value for money, improved skill development and importantly security of supply. Thinking about these potential outcomes suggests that the benefits for Trusts like ours will include: • a more direct route for decision making in relation to Healthcare Environment Inspectorate (HEI) commissioning, • greater flexibility in how we spend the HEI funding, putting the local organisation in the driving seat, • greater service provider engagement within HEI curriculum planning, and • a responsive course delivery based upon service user and provider organisation needs.” To take part in the consultation visit http://consultations.dh.gov.uk/workf orce/education-and-training before the end of March.
Volunteer wows with Sutton Hoo painting
An amazing painting of the King Redwald ship from Sutton Hoo by a Trust volunteer has been installed at Ipswich Hospital. The painting, in acrylic, has been created by SMHP volunteer Steve Francis who is based at Walker Close in Ipswich. During a visit to Ipswich Hospital with Rt Revd Charles Muggleston, Stevie noticed paintings on display and was inspired to create his own. He visited Sutton Hoo to make some drawings on which to base his artwork.
He worked on the painting in sessions with Brian Connold from the Optua Activities Group in Needham Market. The painting was installed at Ipswich Hospital at a ceremony on 9 December. It was donated in memory of Stevie’s mother, Dorothy Smith (a nurse) and in honour of the acute respiratory unit at Ipswich Hospital which supported Stevie through some recent health problems. When asked how he felt about the event, Stevie said: “Happy, happy. Brill!”
Chief executive Mark Halladay has started a programme of meetings for corporate and support staff. The dates are on the intranet. The meetings were set up for corporate and support staff as these are the groups which will be most immediately affected by the merger with Norfolk and Waveney Mental Health NHS Foundation Trust. Mark explained that the process for merger was extremely complicated, with many different agencies each needing to assess the application. The earliest the merger itself could happen is April 2011, but he wouldn’t be surprised if the process put the merger date back a couple of months. Where teams will be based will be a decision taken by the new board once it has approved its new directors. Our directors, like those in Norfolk, are currently going through a consultation period which looks at what the new director structure would be, what functions will fall under those directors and where they could be based. In some cases, staff will be based at headquarters, in others they will be based alongside localities. We should know in February/March who the new directors will be. All the executive directors from both Trusts will be eligible to apply for the new positions. Once the directors have been identified, they will look at how their teams will be structured and where they will be based. On the merger day itself, the only team which will be affected at this time is the new Trust Board. Any changes to corporate and support teams will come after that, following a full consultation process with all affected staff. To start, the headquarters of the new ‘Norfolk and Suffolk NHS Foundation Trust’ will be based at Hellesdon Hospital in Norwich, the current Norfolk and Waveney HQ. That’s not to say that all Suffolk corporate and support staff would have to work in Norwich – a combination of our existing bases and new office space will also provide accommodation for Suffolk-based staff. The location of HQ will be reviewed after two years, once the new Trust is more established and the directors have had a chance to ascertain where staff would need to be based. Staff could be based at a HQ, based in locality offices or spend some time between the two. The Trust is also looking at hot-desking, home working and video conferencing to minimize travel.
TRUST MATTERS . JANUARY 2011 . PAGE 3
Friends and colleagues from Optua, Ipswich Hospital and the Trust celebrate with Stevie as he officially hands over painting to Ipswich Hospital chief executive Andrew Reed
Staff meetings are an update on merger plans
Changes to Trust induction
TRUST MATTERS . JANUARY 2011 . PAGE 4
The Trust’s Induction programme has been reviewed and refreshed. The overall aim in the design of the new induction programme has been to provide new recruits with essential information and advice they need before starting their new role with us. The new induction programme places a greater emphasis on discussing and promoting Trust values and behaviours. Topics like health and safety will continue to be an integral part of the Trust induction. One of the key changes is that with effect from April 2011 we will introduce a common Trust start date - the first Monday of each month, when all new starters will commence the Trust induction programme on their first day. This will ensure that all new joiners receive consistent messages during their first week and provide them with the key skills and essential statutory and mandatory training required to carry out their role. This approach will reduce the pressure on services having to release new starters to attend statutory and mandatory training and also on payroll services in the processing of new starters’ details within a short timeframe. It also gives new joiners an opportunity to bond and create networks with other people who work in other parts of the Trust giving a better understanding of the Trust and the NHS. The timetable for the induction week can be found on the intranet. It will be followed up by a workplace induction which will remain the responsibility of line managers. It is hoped to have the workplace induction available electronically in the near future.
NHSCashback! NHSCashback.co.uk has announced the launch of a new local discount ‘black card’, which can be used to save money in high street shops and business including gyms, nightclubs, restaurants, salons and department stores. The card works as a debit card which you ‘top up’. The black card usually costs £9.99 but with the Trust’s special discount code - see Intranet - you can buy one for £2.99. http://www.nhscashback.co.uk
Jamie raises money with yummy treats! My name is Jamie and I live at the step down unit at Lothingland at the moment. In my past I have always tried to help people and do something good - this did not always go right. Sue Medley (lead nurse at Lothingland) talked to me about Children in Need and suggested that I could sell Pudsey bear cookies and cakes that I made myself to raise money for this good cause. I sold the first batch within 25 minutes so had to make more! In the end I raised a total of £103 by selling the cakes and biscuits to the staff and visitors at Lothingland. Everyone thought it was a really good idea. I really enjoyed doing this good thing, it helped me build my confidence in talking to people I haven’t met before.
Productive wards: physical observations Helen Jackson, ward manager of Westgate Ward and Sue Hudson, project manager for productive wards represented the Trust at an event held by NHS East of England and NHS Institute of Innovation and Improvement on 7th December 2010 at Chilford Hall Vineyard and Conference Centre, Cambridge. The event celebrated successes in the East of England through the use of High Impact Actions and the Productive Ward processes.
Westgate ward opted to use productive wards physical observation module instead of Productive Mental Health safe and supportive observations module due to the nature of the Older Peoples Mental Health Ward. The process was decided by using the hairdryer/PDSA cycle and objectives agreed, which were to ensure that all staff have the knowledge and skills to undertake observations required as part of holistic care and recognise the relationship
between physical and mental health. Patient observations and actions taken are a direct reflection on the safety and reliability of ward care. The 40 staff on the ward undertook an anonymous questionnaire, to identify suggestions and ideas to improve the process with patients. In response to this workbooks were created which included guidelines, polices, competency framework and paperwork used by the Trust. These were rolled out to all ward staff through management supervision where skills are taught and monitored on a monthly basis. Staff receive a certificate when the workbook is completed. As a consequence of undertaking this productive ward module staff feel more empowered to make changes in their ward environment, are more competent and have improved patient safety. Many delegates at the event were interested in the improved physical observation process on Westgate and were keen to take ideas to various trusts across the East of England.
S on ee fro pho nt to pa ge
Careers in health The Trust has attended two schools events as part of the Health Ambassadors East programme. Under the scheme, employers are encouraged to put forward staff who can act as role models for young people giving presentations in schools, taking part in careers fairs or workshops and organising work experience placements. The initiative, which started in 2005, is funded by Skills for Health and Aimhigher Healthcare, supported by NHS East of England and has been managed by the education consultancy, the Britten Partnership since 2007. In November CAMHS practitioner Marcina King, senior occupational therapist from Haverhill, Ruth Moyse and voluntary services coordinator, Mark Stewart took part in a careers fair at Castle Manor School in Haverhill. “The day was very well organised and we were busy all day. Groups of 40 students came round the fair in each timeslot and
NHS Professionals
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we gave out a lot of information about volunteering and work experience,” said Mark Stewart. Ruth Moyse said: “It was an ideal opportunity to talk to the upper school and sixth formers about opportunities offered by a huge range of careers in the NHS. “A lot of interest was shown in the less well publicised specialisms such as mental health and occupational therapy. It was a chance to network too.” On the same day, Northgate/Southgate ward manager, Mike Seaman, one of the first Health Ambassadors for the Trust, and Wedgwood staff nurse, Michelle Hayden, gave careers talks at the new Suffolk One College for 16 to 18 year olds in Ipswich. As a result, five students put their names forward to volunteer at the Trust. Further information about health ambassadors is available at www.healthambassadorseast.org.uk
Cocoa shares doggy charm Pets as Therapy pooch Cocoa is celebrating three years of bringing light relief, joy and therapy at Wedgwood House, Bury St Edmunds. Pets as Therapy is a registered charity with around 4,500 dogs visiting hospitals and care homes around the UK. Each dog or cat is owned by a registered volunteer. Before an animal is
accepted as a PAT visitor they must undergo a temperament assessment carried out by an assessor from the charity. Studies have shown that pet therapy promotes social interactions and behaviour, increased emotional comfort, decreased loneliness and anxiety and provides a source of self esteem and sense of independence. Blood pressure and heart rate area also reduced in the presence of an animal. Cocoa, a chocolate brown cocker spaniel, belongs to occupational therapy assistant, Julia Warnes from Southgate ward. Julia said, “Cocoa has a wonderful effect on staff and patients. Her lovely temperament brings joy to the unit and her visits are eagerly anticipated. She is a tonic for all that meet her.” Some of the comments from patients are: “Cocoa makes you feel special”, “Cocoa is very sociable and loves to greet everyone. In a group of people, no one is left out” and “Cocoa brings joy and laughter to everyone who meets her.”
TRUST MATTERS . JANUARY 2011 PAGE 5
NHS Professionals (NHSP) manages a wide range of flexible work opportunities for nursing, medical and admin and clerical staff. The Trust engaged NHSP to manage the temporary workforce, control shift demand, agency costs, standardise processes via the on-line booking system. To help resolve any issues, your local Trust liaison co-ordinators, Hazel Marwa and Duncan Thorburn, have been visiting all areas to help address any queries or provide training. If you have any queries, either as a member of staff or as an NHSP flexible worker, Hazel and Duncan can help you with advice across a range of operational, recruitment, quality and complaints management processes. If you would like to join NHSP, they offer many benefits, including competitive weekly pay, first choice of available shifts, paid annual leave, statutory maternity/paternity pay and sick pay, stakeholder pension, access to NHS discounts and opportunities to work in new areas to gain experience. There is also access to an eLearning facility providing CPD development. Hazel Marwa - 07920 233496 Duncan Thorburn - 07774 008116 hazel.marwa@nhsprofessionals.nhs.uk duncan.thorburn@nhsprofessionals.nhs.uk
What do you think? The Staff Communication Opinion Group is asking just that question! It is a great way for you to have your views heard about the ways in which the Trust communicates with staff. The Group (SCOG) was relaunched in August to collect feedback from staff to create more proactive, timely and appropriate internal communications. It identifies key issues that are concerning staff and affecting Trust morale. For example the corporate and support staff merger meetings were inspired, in part, by discussions that took place during the November SCOG. The meetings also review and develop key communications tools, including Trust Matters, TMTV, directorate newsletters, global e-mails, annual report and the staff awards. The questions for the Trust Matters survey were agreed by the Group - you can see the results on page 7! The SCOG is open to all Trust staff from clinical to corporate and support staff. If you are interested in joining the group then please contact Nicola Brown, head of communications, on 01473 329797.
Modernisation project update Following the successful move of the staff and patients from Easton ward to the new Low Secure Unit, Foxhall House in Nov 2010. The Project Office team are now preparing themselves for the big inpatient moves from St Clement’s to the Newbourne Centre at Heath Road taking place during 2011. The moving in plan is being developed with the senior ward staff and it is likely that Parham, Mistley and Playford wards, the Crisis and Home Treatment teams, the medical onsultants, medical secretaries and all the services from Minsmere House will be moving to The Newbourne Centre in the summer months of 2011. In the Newbourne Centre, the Psychiatric Intensive Care Unit (PICU) known as Lark ward is complete, meanwhile the three new wards and their garden areas continue to move towards completion. In preparation for the official handover to the Trust from Kier the building contractor, a small team
From left: Julie Stevenson (Project Office administrator), Julie Todd (project manager), Mark Graves (project manager - Kier), Martin Baggaley (quantity surveyor - Kier), Chloe Abbott (project accountant), Ian Thompson (quantity surveyor - Kier), Keith Pepper (SMHP cost consultant – Cyril Sweett) including clinicians are undertaking quality checks with the contractor - a procedure referred to as ‘snagging’. The Project Office is now focusing on the requirements for all the fixtures, fittings and equipment for Heath Road. The Project Office will require a regular presence at the Heath Road site in order to facilitate the delivery, installation and storage of equipment and furnishings. Meanwhile over in Bury St Edmunds the final details to the proposed decant plans have been agreed, thanks to the
cooperation of all the staff based in Wedgwood. A section of office accommodation is being vacated to enable the creation of a temporary 7 bedded ward area to accommodate part of the Westgate Ward. These initial accommodation moves will take place during February 2011 and the programme of work for the creation of the 7 bedded temporary ward area will start in March 2011 with the work being carried out by the Trust’s ProCure 21 contractor partner, Kier Eastern.
TRUST MATTERS . JANUARY 2011 . PAGE 6
Meet Andrea - the Trust librarian My name is Andrea Core and I am the new librarian, providing an outreach library service to SMHP Trust staff. I will be targeting my support towards all staff, but particularly at community-based staff, to make it easier for you to access books, journals, electronic resources and information, without the need to visit a physical NHS library. I can help you to access a wide range of health resources and help you to obtain an Athens registration so you can make the most of NHS databases and electronic journals. I can also advise you on ways to keep up to date with developments in your area of work such as subscribing to current awareness
bulletins and alerting services. Flexible training is available for those who would like to develop or improve your information retrieval skills and I can tailor training to meet the needs of yourself and/or your team either here or in your workplace. I look forward to meeting the community and inpatient teams as soon as possible to discuss your information needs. If you have any questions or need to contact me sooner, please do not hesitate. I am based in the Education and Workforce Development department at St Clement’s, Ipswich and I work three days per week (Mon, Tue and Wed). Andrea Core, Tel: 01473 329326
The Graphics team are delighted with the successful completion of their latest design and brand identity project. They were briefed by the communications team at NHS East of England Strategic Health Authority and were asked to design and implement a distinctive identity that could cluster various promotional channels around a lifesaving message of timely assessment and treatment of VTE (Venous Thromboemulism - when blood clots dislodge and find their way to the lungs and heart). Four options were prepared, which were tested in focus groups of front line staff in four hospitals. Richard Stanley, graphics manager,
explained “We created a very strong brand identity, as chosen by the hospital focus groups, and incorporated it into posters, displays, stickers, a PowerPoint presentation and an e-news bulletin. Our software development team complemented the work with bespoke screen savers and promotional web adbanners. NHS EoE also included the brand in a promotional video to be used in 18 regional hospitals as part of awareness and training sessions. This work examples the potential of our graphics team to reach across the region, as well as how the SHA has saved money by choosing our in-house “shared service solution” rather than an external
provider for materials created for 18 acute hospital settings. The feedback over the last three weeks regarding the materials has been fantastic.We hope it is adopted nationally as 25,000 people die each year from this condition.” The SHA’s communications manager Jeremy Peters, said: “Our multi-agency project group wanted a versatile, distinctive brand that would support our clear call to action. The clinical focus groups loved one of Richard’s proposed designs, and hospitals throughout the region are now enthusiastically implementing the campaign with their staff. I’d like to thank Richard and his team for such a cost-effective solution.”
How important is spirituality for mental health? Staff are being offered the chance to attend a fantastic event in Suffolk to discuss the importance of spirituality and mental health. The free event is being coordinated by Faith to Engage in partnership with the Trust and the Diocese of St. Edmundsbury and Ipswich. This event will be continuing the conversations of how to make sure spirituality needs are embedded into the Trust’s practice, and how faith communities understand mental ill health. Attendees are invited to share experience, insights and learning about the importance of spirituality in understanding and responding to mental health. The event takes place on Wednesday 16 February 2011, 9.30am ending with a light lunch at 1pm at Suffolk New College, Rope Walk, Ipswich IP4 1LT. If you would like to attend please contact Sujata Gathani with your name, contact
details and any particular needs by emailing sujata.gathani@smhp.nhs.uk or writing to her at Suffolk House, St Clement’s Hospital, Foxhall Road, Ipswich IP3 8LS. The programme for the day will be: 9.30am: Registration and refreshments 10am.: Presentation on the relationship between spirituality and mental health 10.30 am: Cafe consultations based on case studies 11.35am: Refreshment break 12noon: How to identify resources and make referrals 12.45pm.: Gathering our learning 1pm.: Lunch (vegetarian) and networking Book your place as soon as possible to make sure you don’t miss out!
Getting to know you
Name and job:
Name and job: Ben Askew workforce planner, Human Resources What was the first record you brought?
New order – World in motion
Marmite… love it or hate it? Love What do you love most about your job? Meeting different people Summer or winter? I like both What was your very first job? If you were a superhero what one power would you have?
Ability to read all my emails at once
What is your favourite television programme? The Wire When you were little what did you want to be when you grew up?
A cricketer
Where is your favourite place to eat? At the table If you won the lottery what would you buy? Ipswich Town FC
What is the first single you ever brought?
Slade - Merry Christmas everyone Marmite… love it or hate it? Hate
What do you love most about your job? Meeting people Summer or winter? Both What was your very first job?
Cowles printers
If you were a superhero what one super power would you have?
Making a situation better
What is your favourite television programme?
X-Factor and Strictly Come Dancing!
When you were little what did you want to be when you grew up?
Catering
Where is your favourite place to eat?
Dharka (Indian restaurant)
If you won the lottery what would you buy? A nicer house
In autumn 2010 the Trust Matters editorial team invited you to let us know what you think about Trust Matters. 146 of you responded and these are the results that came back: How do you currently / prefer to read TM? Online via link to work email for both. Would you be interested in receiving a link via email at home? No How often do you read TM? Majority read every/most issues. Some people are too busy, some delete the email or can't acceess the online version. A minority forget or don’t think Trust Matters relevant to them. When do you usually read TM? Sporadically throughout the day. How would you rate the design and look of TM? 7/10. Comments about the design include ‘old fashioned style’ and that the online PDFs is difficult to read. How would you describe TM? Three top words were informative, easy to understand, useful. Which of these things would you like to see more in Trust Matters? More departmental news, personal stories and clinical updates. Suggestions included more on support workers rather than managers, Trust developments, spotlights on teams/staff and canteen BBQ dates. Do you think there’s a good mix of stories? Yes. Comments were: staff members do not have time to tell their stories to be featured, more personal content would be interesting, too much management news, needs less focus on St Clement’s and too much management PR. Reasons for reading TM? To find out what is happening elsewhere in the Trust or to see if there is anything relevant to them. Should TM be bi-monthly (as is)? Yes, remain bi-monthly although a minority think TM should combine with User Carer Matters and move to monthly updates. Action points from the survey were agreed at the last Communications Opinion Group and are now being implemented. One of the suggestions we had was for a regular ‘Getting to know you’ feature where random members of staff are asked the same questions, which you can find to the left! If you have any comments about the results email helen.abbott@smhp.nhs.uk
TRUST MATTERS . JANUARY 2011 . PAGE 7
A Saturday job in Toy Master
Shirley Upson - domestic support worker, Estates
Survey results
Letters and compliments To Dr Vaughan Weatherley and Tricia Brown, West CMHT Thank you both for the wonderful care you have shown me over the years. I an very grateful for the help and understanding. When I look back on time, I was unwell even when I thought I was OK! I don’t know how lucky I am. I may have bi-polar but God blessed me so much in having you, Dr Weatherley, as my doctor. Tricia has always been so helpful and kind to me, and Dee has, and does, help me so much. Thank you from my heart. To everyone on Northgate Ward Thank you for all you have done – you do a fantastic job. To everyone on Southgate Ward Thank you for everything you have done for me.
To everyone on Northgate Ward
To Irene Kanyemba, IAPT West
Just to say thank you for all the care and support during my stay. You have been great. Special thanks to Tors, Abby, Joe and Clive.
Thank you for all your valuable help in 2010.
To all staff at Chilton House
Thank you for the care and kindness you gave during a stay in hospital.
Our thanks for your care, patience and good humour. Happy New Year to you all.
To Jill Cornwell Sudbury CHMT
To Lesley Spall East Ipswich CMHT Just a small token of my appreciation for everything that you did for me over the past year. I will never forget your patience and kindness and all the encouraging words you said to me to help me through some bad times. To Denise Tournay-Godfrey East Ipswich CMHT
To everyone on Northgate Ward Many thanks for your patience, understanding and professional care. To everyone on Southgate Ward Thanks for being there for me when I really needed it. Ands for all your support and advice you gave me during my stay here in hospital. With much appreciation and affection. To staff on Westgate Ward, Wedgwood House
TRUST MATTERS . JANUARY 2011 . PAGE 8
My mum was on your ward this time last year. Her care was fantastic and there was always concern for us as a family as well. Your work is never forgotten. To everyone on Southgate Ward Thank you for helping me to feel better.
To Dr John Bellhouse and the staff on Parham Ward
Heartfelt thanks and appreciation for helping to put the pieces back together, and so put a family back together.
To Jayne Shears IAPT East A big thank you for your kindness these past weeks. I wouldn’t have done it without you. To Irene Kanyemba IAPT West I just wanted to say a huge thank you for your time, dedication and patience with me over the past few months. You have given me knowledge and taught me the skills to be able to wake up most days and live again, instead of just surviving! I hope I continue to develop and use those skills so ‘most’ days can become every day.
This is my poem I’ve written to you Just to say the words, thank you. The person I can talk to and not be judged. The someone who knows how easily I crumble up. The one who gives me lots of advice, to be able to live a ‘normal’ life. I wish I could go outside, I wish I didn’t hide inside. I want to be a different me. To be able to smile naturally. I talk to you about all kinds of things, how my depression is a horrible thing. How I feel lost without my Dad, how my past makes me sad. Is it too much to ask to feel complete? To hold my head up, not look at my feet? To lose the feeling of giving up, sometimes that feeling gets too much. The times I want to curl up and die, to stop myself I look in my child’s eyes. To see her looking back at me, the thought gets buried but will come back and haunt me. If I could have my life over again, I’d erase the nasty bits and start again. Maybe then I’d be a brand new me and not the damaged good I feel to be.
To Dr Marlies Jansen Thank you for your caring and compassionate letter and for all you have done, or tried to do, for me in the time you have been working with me.
If you have a letter you would like to share through Trust Matters, send it to Nicola Brown, Suffolk House, St Clement’s Hospital, Ipswich or email nicola.brown@smhp.nhs.uk Letters may be edited and will be anonymised to protect service users’ identities. EDITORIAL: If you would like to contribute an article (and accompanying photo) for inclusion in the next Trust Matters please email it to helen.abbott@smhp.nhs.uk If you want to discuss ideas about potential features or make a suggestion about improving the newsletter you can also email the above address or call Helen Abbott on 01473 329700. The deadline for the March 2011 issue is February 18th.