SPRING 2014 ISSUE
A SUMMER BAY RESORTS OWNER PUBLICATION | www.summerbayresort.com
MEET THE TENNESSEE HOA BOARDS
RENOVATIONS UPDATE MAKING THE MOST OF YOUR OWNERSHIP
SPRING
BRINGS NEW GROWTH AND ADVENTUROUS EXPERIENCES VACATIONmode Spring 2014
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LETTER FROM PRESIDENT/CEO
stayCONNECTED OWNER SERVICE & OWNER RESERVATIONS Toll Free: 800-654-6102
For questions and assistance email: customerservice@summerbayresort.com
Springtime and Growth
www.summerbayresort.com
t’s springtime and families from all over the world are taking time to reconnect, rejuvenate, and explore new experiences together. Where are your springtime travels taking you this year? Our Florida, Tennessee and Missouri resorts are flourishing with activity and we would love to see you return to your home resort. Or, perhaps you are visiting a new destination through an RCI exchange? The possibilities are many.
Toll Free: 866-686-4727
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At our Summer Bay Orlando Resort, the largest renovation project of its kind has begun with 528 units getting a complete refurbishment. And development continues on Buccaneer Bay Adventure Park, a new Activities Center, a new luxury condo building and two new houses. These projects were first announced in the winter issue of VACATIONmode which is archived on your HOA portal accessible via user name and password. Visit www.summerbayresort.com and get re-connected! We’ve discovered a new experience that you’ll want to consider visiting the next time you are in Orlando. Wild Florida provides an opportunity to enjoy the natural side of Florida by land and water. This new ‘attraction’ is one that you’ll want to add to your ‘must see’ list. This year we made a re-commitment to communicating with you, our valued Owners, and we thank you for your feedback on your new Owner magazine. Our growth and development news continues! Watch for an important communication later this month with more exciting news about Summer Bay Resorts.
CROWN CLUB MEMBER RESERVATIONS Monday – Friday 8:30am – 6:00pm, EST Saturday 9:00am – 5:30pm EST *Closed on all major holidays www.summerbaycrownclub.com
CROWN CLUB REFERRAL PROGRAM Toll Free: 800-326-1788
MAINTENANCE FEES AND TAXES Toll Free: 800-371-6863
EXPLORE EXCHANGE OPPORTUNITIES WITH RCI ww.rci.com
Contact the Communications Team with your feedback: vacationmode@summerbayresort.com
Until then, enjoy your family vacation time and this spring edition of VACATIONmode.
getSOCIAL Have you liked us on Facebook? Share your memories with us!
Paul Caldwell President/CEO
facebook.com/SummerBayResort twitter.com/SummerBayOrl
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TABLE OF CONTENTS
CONTENT
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HOA BOARDS We introduce the five HOA Boards in our Tennessee resorts. Get to know the representatives.
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WILD FLORIDA
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We’ve discovered something new that you’ll want to add to your list of “must see attractions” on your next Orlando vacation. Breathtaking natural Florida landscapes abound. Sunrises, Sunsets and new experiences on land and water.
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DID YOU KNOW? Have questions about your current ownership? Check out some frequently asked questions regarding your type of ownership.
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RENOVATIONS UPDATE
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Get the lastest news on upcoming developments around our resorts.
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MANAGEMENT UPDATE Get the latest updates and developments from your HOA management.
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AROUND OUR RESORTS
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With home resorts in Florida, Tennessee and Missouri, and exchange resort destinations around the world, as an Owner, you have many choices!
Read
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HOA BOARDS
Meet Your Gatlinburg & Pigeon Forge HOA Boards of Directors The winter edition of VACATIONmode introduced members of the Orlando Boards. As promised, in this issue we turn the spotlight on the five Tennessee Boards. Get to know who is representing your ownership interests. Pictured from left to right: Paul M. Caldwell (President/CEO, Summer Bay Resorts), Donald Middendorf, Gary Waits, Robert “Bob” Greene, Juan Barillas (Vice President/COO, Summer Bay Resorts), John “Jere” Keith, Tom Ackerley, Ronald Harpole, Jerry Kautz, Jim Crafton, Marcel P. Ferrere.
Gatlinburg Town Square Member’s Association (GTS-I) Gary Waits
Jerry Kautz
Jim Crafton
Gary resides in Loveland, Ohio and brings a wealth of experience in serving on several nonprofit boards as well as his expertise in conflict resolution acquired in his current role with Proctor & Gamble. Gary is dedicated to striking a balance between keeping maintenance fees down while maintaining a world class destination for the owners.
Jerry resides in Tampa, FL. He retired from the military after thirty-three years of service, has owned his business and has served on his community Board of Directors for the past eight years. He has been an owner at Town Square since 1984 and brings a lot of resort history to the table.
Jim resides in Hendersonville, NC. His background in engineering and his upper management skills have brought valuable tools to this Board. He has helped ensure the sound operation of the Association by contributing his strengths in communication, administration and finance.
President
Secretary/Treasurer
Vice President
Tom Ackerly
Robert “Bob” Greene
Tom resides in Crossville, TN. The majority of his career was spent as an educator at the high school level. Throughout his career, Tom also served as Chief of Staff for an Alaskan state representative, owned three businesses and is a licensed pilot. He purchased his unit at Gatlinburg Town Square in the preconstruction phase. His desire is to represent the best interests of the owners.
Bob resides in Knoxville, TN. He retired from the Knoxville Utility Board and started his own electric company. He has served on the Board for both Gatlinburg Town Square I and II for many years. Bob is committed to keeping the maintenance fees as low as possible and still maintaining high RCI standards.
Director
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Director (GTS I) Vice President (GTS II) Vice President (TV)
VACATIONmode
HOA BOARDS
Gatlinburg Town Square Condominium II Member’s Association
Donald Middendorf President
Don resides in Fredricktown, MO. He has owned and operated several successful businesses and knows the importance of maintaining quality in every aspect of resort operations. He is dedicated to creating an environment on the Board that places the needs of the resort first for the benefit of the owners.
Robert “Bob” Greene Vice President
Marcel Ferrere
Secretary/Treasurer & President of Mountain Meadows Timeshare Owners Association Marcel resides in Grove City, PA. He retired from a thirty-seven year career as an educator. He brings experience in timeshare as he serves on several other timeshare boards throughout the country. He wants to create an atmosphere of cooperation with the other Board members, the Management Company and the resort employees, to improve and enhance the vacation experience. He strives to make the best interests of the owners his priority.
Ronald Harpole Director
Ron resides in Mendenhall, MS. He has a 34-year career with FedEx, 20 years in management, which has given him a skill set of problem solving and being a team player. He has been an owner since 1997 and his desire and intent is to have a mutual understanding and cooperation between the owners and the Management team for the overall best interests of the resort.
John “Jere” Keith Director
Jere resides in Nashville, TN and has been an owner at Gatlinburg Town Square since 1997. He has a career in the medical field as an occupational therapist. He serves on the Board of his residential condominium and brings that experience to this board. He is dedicated to maintaining the quality and overall vacation experience at GTS to ensure that all owners have the best vacation possible.
Mountain Meadows Timeshare Owners Association
Town Village Resort Condominium Association Paul M. Caldwell
Marcel Ferrere
President
President
Steven Nafziger
Paul has been part of the Summer Bay Resorts story from the beginning more than 18 years ago and currently serves as President/CEO of Summer Bay Resorts. Paul is based in the corporate office located in Clermont, FL.
Steven resides in Wauseon, OH. He has a successful career as a CPA and with his accounting background he is committed to overseeing the fiscal operations at the resort. He has been an owner at the resort since 2008.
Robert “Bob” Greene
Vice President
Vice President
Pierrette M. “Pat” Cox
Stephanie Evans
Secretary/Treasurer
Secretary/Treasurer Stephanie resides in Greeneville, TN and has served on the Board since 1998. Stephanie values her family’s vacation time just like any other owner at Mountain Meadows and wants to ensure that every owner has the best vacation experience possible.
Pat joined the Summer Bay Resorts corporate management team in 2002 as the Assistant Hospitality Controller and was promoted to the position of Hospitality Controller in 2008. She is responsible for all HOA and Summer Bay Management, LC financial operations and reporting. Originally from New Hampshire, Pat travels for three weeks out of every year to “The Granite State,” which she still affectionately calls home.
Gatlinburg Town Square Master Association This Association oversees all of the common areas on the resort, including the parking garage, swimming pools, basketball court, and laundry. This Board is comprised of the president from GTS-I and GTS-II, as well as three appointed seats by the Developer. There are five Board members: Paul M. Caldwell- President, Gary WaitsVice President, Pierrette M. Cox- Secretary/Treasurer, Donald Middendorf- Director (bios listed above) and Dale Kennedy- Director.
Paul M. Caldwell President
Donald Middendorf Director
Gary Waits
Vice President
Pierrette M. “Pat” Cox Secretary/Treasurer
Dale Kennedy Director
Dale, from Maryville, TN, was hired in March of 2012 to serve as the Resort Manager. From 1985 through 1998, Dale worked for the original developer of Gatlinburg Town Square, as the Project Manager. He has vast knowledge and experience in resort management, which he has used since coming on board in 2012. Under the direction of the Boards, he has spear headed renovations for the three resorts in Gatlinburg as well as making some minor changes in the units at Mountain Meadows.
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WILD FLORIDA
ing Seek
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WILD FLORIDA
Situated about a 45-minute drive from Summer Bay Orlando Resort, miles of meandering roadways away from the theme parks and the buzz of all the excitement for which Orlando is
world-famous, Wild Florida is an ideal half-day family experience to compliment your next Orlando vacation. When it comes to airboat eco tours, there is simply no comparison to Wild Florida Airboats. This is a quality operation. Airboat tours are offered all throughout the day, 6 days a week, from early morning into the late night, for a multitude of water experiences for guests of all ages. Guests travel deep into the protected swamps, marshes and rivers that make up the Central Florida Everglades and get an in depth look at gators, birds, eagles, trees and plants ...continue
Image provided by Wild Florida
W
e’ve discovered something new that you’ll want to add to your list of “must see attractions” on your next Orlando vacation. Breathtaking natural Florida landscapes abound … Sunrises. Sunsets. Alligators. Water fowl. Exotic animals and genuine Florida hospitality … It’s authentic Florida fun and it’s all yours to discover at Wild Florida.
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“In addition to the breathtakingly beautiful and exciting eco airboat tours An Update the Sinkhole that willonglide you through 4,200 acres of untouched nature preserve, an amazing wildlife park full of zebras, watusi , sloths, goats, lemurs, alpaca, emu, deer, water buffalo, wild boar and monster alligators awaits.”
Images provided by Wild Florida
EXPANSION PROJECTS
while gliding through over 100,000 acres of beautiful wetlands. This is natural and authentic Florida at its very best… no signs of development or homes - only pure natural - Wild Florida. Wild Florida is owned and operated by one of Florida’s pioneer families who understand and demonstrate true southern hospitality. As one of the only airboat companies in Central Florida that privately owns their property, what makes Wild Florida extra special is its attention to a total experience. From the moment you turn onto the 2 mile road that leads you to the park’s entrance, you know you are away from it all and you’ve arrived at a place that cares about its guests … and its inhabitants. Yes, inhabitants. In addition to the breathtakingly beautiful and exciting eco airboat tours that will glide you through 4,200 acres of untouched nature preserve, an amazing wildlife park full of zebras, watusi, sloths, goats, lemurs, alpaca, emu, deer, water buffalo, wild boar and monster alligators awaits. Guests can feed the gators, visit the tropical bird aviary and experience up close and hands on demonstrations. There’s also a 500 ft. sightseeing dock and miles of nature trails to explore. The caring and knowledgeable staff are available throughout the park and provide thoughtful and informative insights to the animals who call Wild Florida home – many who are known by name. And when hunger strikes, try some delicious barbeque with smoked ribs, chicken, pulled pork, fried alligator and even frog legs! Picturesque and shaded spots provide spaces to take in the water views while enjoying delicious eats! See for yourself how good it feels to be in the middle of nowhere and experience what Florida looked like 1,000 years ago! It’s an experience you and your family are sure to remember.
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DID YOU KNOW?
DID YOU
?
KNOW
Understand and Make the Most of Your Ownership
In addition to the reservation opportunities at your home resort, your ownership is further enhanced by our partnership with one of the leading international exchange companies, RCI. RCI has two different types of memberships – RCI Weeks® and RCI Points®. The type of membership you might have with RCI will vary based on your home resort. If you have questions about which one you own, contact our Member Services team at 800.654.6102 for assistance.
RCI Weeks® If you are a Traditional Owner, you are an RCI Weeks® member. RCI Weeks members receive the ability to trade what they own for another 7-night vacation in destinations around the world. To get started, contact your home resort to deposit your time. It’s that simple.
Orlando & Farmington: 800.654.6102 Gatlinburg & Pigeon Forge: 866.705.6732
When you contact the resort-specific reservations team, you’ll confirm that you want to deposit your time with RCI. Once complete, you’ll then contact RCI and their friendly vacation guides will help you book the vacation of your dreams!
What is a deposit? You can deposit your Week with RCI to exchange for another Week in RCI’s system. Your Week is assigned a Deposit Trading Power which determines the Exchange vacations available to you. You can calculate the Deposit Trading Power before you deposit, using the Deposit Calculator tool found on rci.com.
Why deposit? Depositing unlocks all of your exchange opportunities and the best part is, it’s completely FREE! You do not need to know where or when you want to travel when you Deposit! You can plan your exchange vacation at a later date.
When do I deposit? It is recommended that you deposit your Week at least 9 months in advance of the start date of your timeshare ownership Week. This will give you 100% of the Deposit Trading Power available for that Week that you can use for an exchange. After that, your Deposit Trading Power will begin to decrease.
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DID YOU KNOW?
RCI Points® RCI Points members participate in a points-based vacation exchange program. Think of your Points as currency. You spend exactly the amount you want, when you want. You decide where and when to travel and the size of your accommodations. In addition to exchanging for full weeks, you can also book short breaks ten months in advance of check-in, even if you only need to stay one night.
Borrow Points If you need more Points than you currently have to book a vacation, borrow them from your next Use Year’s allocation.
Save Points If you have any unused Points left over at the end of your Use Year, they will automatically be saved into your next Use Year.
Extend Points If you haven’t been able to use your Points in the two years since they were first allocated, you can opt to extend them for a third year, for a fee.
EXPLORE THE WORLD OF EXCHANGE OPPORTUNITIES Click Here to Log Into RCI.com
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RENOVATIONS UPDATE
A $14 million dollar, 2-year renovation project kicked off last month at Summer Bay Orlando Resort. Scheduled for completion by the end of 2015, this is the largest renovation project of its kind, to date, in the history of Summer Bay Resorts. All 528 units throughout the Villas and Summer Isles will be fully refurbished. Renovations and refurbishments include flooring, furnishings, lighting, kitchen appliances and countertops, bedding and accessories. Shown below are presentation boards depicting the color and design palette of the Villas (left) and the Isles (right).
Artist rendering of 601 Building
Orlando, FL
Renovations Update Summer 2015
601 Building
6-story luxury condominium building, 45, one, two, three and four-bedroom spacious floor plans, loaded with upgrades, top two floors will feature Registry Collection units – the best of the best, Fitness Center with spa treatment rooms, Indoor. Outdoor Observation Deck.
A soothing color scheme, clean, modern lines, and an understated sophistication are reflected throughout the overall design strategy to provide Owners and guests with significantly upgraded accommodations to enjoy while on vacation at Summer Bay Orlando Resort. These renovations will occur in phases, working building by building.
TIMELINE
Summer 2015 Summer 2014
Buccaneer Bay Adventure Park
Floating dock with bumper boats, rock climbing wall, zip lines, bungee jumping, Wipe-Out style Inflatable Zone, shaded areas, food and access to existing Kid’s Interactive Water Feature.
2014
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Activities Center
Fall 2014
10,000 sq. ft. of space for FUN! Multiple gathering spaces, Fitness Center, Movie Cinema Theater, Lounge, Arcade and more.
New Houses
Spacious 3-bedroom floor plans feature dual master suites, independent entry, garage, private and screened patio with heated swimming pool.
2015 VACATIONmode
MANAGEMENT UPDATE
Updates:
from your HOA Management Team Gatlinburg Town Square and Town Village Resort Owners: Don’t forget that your Annual Meetings are being held on April 25
(GTS II and Town Village) and April 26 (GTS I). Come and hear about all the new renovations that have been done over the past year and those scheduled for the coming year.
All Summer Bay Resorts Owners: Important Reminder! Avoid interruption of ownership privledges
and possible additional fees. 2014 assessments were due at the
end of March, 2014. If you have not yet made your payment, please call us now so that we can assist in bringing your account current.
Your dedicated team of Owner Support representatives can be reached by calling, toll-free: 800.654.6102, Monday-Friday,
8:30am-6:00pm, EST. Saturday, 9am-5:30pm EST. Closed on all major holidays.
We want to hear from you! Tell us about your favorite 2013 vacation memories and how you plan to vacation in 2014. Have you liked us on Facebook yet? It’s a great spot for you to share your photos, ask questions, and offer vacation experiences and insights. As we strive to re-connect and build our vacation ownership community, we invite you to email our communications team with your feedback, questions, and suggestions at vacationmode@summerbayresort.com.
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RESORT DESTINATIONS
WHERE DO YOU WANT TO VACATION THIS YEAR?
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RESORT DESTINATIONS
With home resorts in Florida, Tennessee and Missouri, and exchange resort destinations around the world, as an Owner, you have many choices!
Your Owner Support Team is ready to provide you with answers to all your ownership questions and guide you to the selection of your next vacation destination. To contact a dedicated Owner Support representative: Call Toll Free: 800.654.6102 For questions and assistance, email: customerservice@summerbayresort.com
What would you like to see in this section? Email VACATIONmode with your feedback and ideas for future issues.
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vacationmode@summerbayresort.com www.summerbayresort.com
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