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Consumer Protection Principles
Customer Info Guide
This directory contains listings for: Adamsville, Amherst, Ash eld, Bay State, Belchertown, Bernardston, Buckland, Charlemont, Chester eld, Colrain, Conway, Cummington, Cushman, Deer eld, East Charlemont, East Colrain, East Deer eld, East Green eld, East Hawley, East Leverett, East North eld, East Whately, Easthampton, Erving, Florence, Gill, Goshen, Green eld, Griswoldville, Hadley, Hat eld, Hawley, Haydenville, Heath, Lake Pleasant, Lake Wyola, Leeds, Leverett, Leyden, Lithia, Loudville, Lyonsville, Millers Falls, Montague, Montague Center, Montague City, Moore’s Corner, Mount Hermon, Mt. Tom, North Amherst, North Bernardston, North Hadley, North Hat eld, North Heath, North Leverett, North Sunderland, Northampton, North eld, North eld Farms, Old Deer eld, Pelham, Plain eld, Riverside, Rowe, Shattuckville, Shelburne, Shelburne Center, Shelburne Falls, Shutesbury, South Amherst, South Ash eld, South Belchertown, South Deer eld, South Heath, South New Salem, South Worthington, Southampton, Sunderland, Swift River, Turners Falls, West Chester eld, West Colrain, West Cummington, West Deer eld, West Gill, West Hat eld, West Hawley, West Leyden, West North eld, West Pelham, West Whately, Westhampton, Whately, Williamsburg, Worthington
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Verizon Nationwide 4 1 1
In a hurry and need to nd name, address, phone number for a business, family member or a friend? DIAL 4 1 1 and get the information you need FAST! ..........4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Verizon serving areas.
LOCAL TELEPHONE COMPANIES
• How to Reach Verizon ...................................................See Below • How to Reach Other Local Phone Service Providers ..................2
GENERAL INFORMATION
• Your Telephone Rights and Responsibilities ...............................3 • Privacy Principles—Verizon ...........................................................4 • Consumer Protection Principles ...................................................5 • Protection Tips Against Telephone Abuse and Fraud .................6 • Setting Up Telephone Service ......................................................6 • Repair .............................................................................................7
CALLING INFORMATION
• Directory Assistance .....................................................................7 • Local and In-State Toll Calling Information ..................................8 • Long-Distance Calls and Area Codes .........................................18 • International Calling ....................................................................21
GOVERNMENT NUMBERS
See White Pages under the name of the county, city, town, or village and under “Massachusetts, Commonwealth of” and “United States Government.”
Dig Safe...Buried Cable Call 8 1 1 or 1-888-344-7233 before you dig, drill, excavate, blast, drive posts or pipes. It’s the law.
How to Reach Verizon
Call your Verizon service representative or visit us on the internet at www.verizon.com for questions about your bill or to place an order. There is no charge for these calls. Residence Service Center: Open 8:00 a.m. to 6:00 p.m., Monday - Friday. Business Center: Open 8:30 a.m. to 5:00 p.m., Monday - Friday. Center for Customers with Disabilities: Open 8:30 a.m. to 5:00 p.m., Monday - Friday. Repair: Call anytime 24 hours a day, 7 days a week. All other of ces: Open 9:00 a.m. to 5:00 p.m., Monday - Friday. Correspondence: Verizon SRC P.O. Box 9000 Annapolis, MD 21401-9000 AUTOMATED ACCOUNT INFORMATION LINE Residence and Business customers with Touchtone Service may report payments or obtain account information: 24 hours a day, 7 days a week ..............................................1-800-698-3545 Línea de Información Automatizada Disponible las 24 horas ...............1-800-244-5303 RESIDENCE CUSTOMERS Visit us at www.verizon.com 24 hrs/day Residence Service Representatives Orders, product information and billing questions ....................................................... 1-800-VERIZON (1-800-837-4966) Questions on an overdue account and payment arrangements . .............................1-800-698-3545 Centro Hispano de Verizon Lunes - Viernes 8:00 a.m. - 9:00 p.m. ................... 1-800-VERIZON (1-800-837-4966) ...............................................1-888-878-9188 ........................8:00 a.m. to 8:00 p.m. .............................................1-800-483-7772 ..................8:00 a.m. to 5:00 p.m. Center for Customers with Disabilities Orders/billing questions on residence service ............................................V/TTY 1-800-974-6006 Product Information and Instruction Line (Automated) Instructions and descriptions of Verizon products and services, 24 hours a day, 7 days a week (toll-free) .......................................1-800-523-0559 Repair ............................................ 1-800-VERIZON (1-800-837-4966) Visit us at www.verizon.com/repair 24 hrs/day BUSINESS CUSTOMERS Visit us at www.verizon.com 24 hrs/day Business Representatives Orders, product information and billing questions .......................................................1-800-941-9900 Questions on an overdue account and payment arrangements ..............................1-800-698-3545 Repair ............................................ 1-800-VERIZON (1-800-837-4966) Visit us at www.verizon.com/repair 24 hrs/day Centro Hispano de Verizon Lunes - Viernes 8:30 a.m. - 6:00 p.m. ................... 1-800-VERIZON (1-800-837-4966) TELETYPEWRITER (TTY) USERS
Relay Service Massachusetts Relay Service V/TTY.............................. 7 1 1 or 1-800-439-2370 Voice ..............................................1-800-439-0183 Repair Call MA Relay Service V/TTY.............................. 7 1 1 or 1-800-439-2370 Voice ..............................................1-800-439-0183 and ask them to relay the call to: ....................................................... 1-800-VERIZON (1-800-837-4966)
OBSERVING FOR SERVICE QUALITY You should know that when you speak with us at Verizon, a supervisor may listen in on the call. Supervisors listen in only to help train employees and ensure that we provide you with accurate information and high quality customer service. Dex Media The Of cial Publisher of Verizon Print Directories Advertising and Client Care ................................................... 1-844-DEX-MEDIA (1-844-339-6334) Or ..................................................www.dexmedia.com Directory Store Local directories ......................... 1-877-2-GET-DEX Purchase Out-Of-State, Specialty or International Directories .................................. 1-888-BOOKS-65 (1-888-266-5765) Superpages.com .............................1-800-428-8722 HOW TO DIAL VERIZON DIRECTORY ASSISTANCE For local listings covered by Area Codes 617/857, 508/774, 781/339, 978/351, 413 ...............4 1 1 For national listings anywhere in the United States ....................................................4 1 1 For toll-free numbers .......................................4 1 1
All rates and listings shown in this directory are correct as of November 24, 2017. Rates are subject to change. Your service representative can help.
