Lanteri Claudia curriculum vitae (EN) by Claudia Lanteri

Curriculum Vitae

INFORMAZIONI PERSONALI

Lanteri Claudia

Claudia Lanteri Via C. Battisti 12 a 39100 Bolzano 0471/263965

0039 328 6368782

claudialanteri@gmail.com www.lanteri.info Skype: claudialanteri Sex female | Date of bitrth 30/09/1967| Nationality italian

WORK EXPERIENCE

From 2016 President and P.M. in Slow Tourism Alto Adige http://www.slowtourism-italia.org/associazioni-regionali/slow-tourism-trentino-alto-adige/

From 2015 Project manager for European Project Fondazione Paolo di Tarso www.paoloditarso.it

From 2014 Project manager for South Tyrol Metaphora www.metaphora.it

From 2011: Free consultant From 2011 to 2018 Director Cooperativa sociale C.S.I. TRE (www.csitre.com) CSI stands for "Cluster and social innovation," The purpose of the cooperative is to create business opportunity for profit and non-profit organization with a 'perspective of social innovation and territorial marketing

16/4/2009 - 31/10/2010 Volksbank - Project Manager "optimization of processes In 2009 Volksbank decided to give primary importance to the “process –vision”. My group has introduced a banking software, one of the world's leading program and has revolutionized the way of introducing new products / services in the Bank. Full process control from A to Z (especially with regard to the costs and risks associated with the process) has already given its first results in the rationalization of time spent by people in the branches and will give the desired results in 2011 in the field of product- standardization.

14/01/2008 - 15/04/2009: Volksbank - Head of Virtual Banking Office My Office was responsible for the business of credit and debit cards, website, internet banking, mobile banking and pda banking

/01/1999

13/01/2008:

Sparkasse

(BZ)

Marketing

Service

1999 - 2001: development of bank-strategy in the new sales channels: phone banking, internet banking, e-commerce and self service and coordination of their birth and growth. 2002: project leader of the project “from a static to a dynamic web-site” .2004 - 2008: analysis of the target, benchmark and introduction of new services for customers with traditional marketing tools (advertising, events, sponsoring ...) and innovative (web marketing), putting into practice the new techniques learned in the ' University of Bolzano.

01/09/1996 - 31/12/1998 Sparkasse (BZ) – Head of Home – Banking Sparkasse Bozen wanted to move from a passive attitude towards customers to a proactive approach, providing customers with the assistance of qualified experts in the area that had to be coordinated by a professional and competent person. For this reason, they proposed me to move to Bolzano to become responsible of that office. © European Union, 2002-2013 | http://europass.cedefop.europa.eu

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Curriculum Vitae

Lanteri Claudia

01/01/1990 - 30/07/1996 Quercia Software SpA - (Vr) Installation of home-banking and cash management programs, training and courses for companies, telemarketing experience.

01/01/1987 - 31/12/1990 Cassa di Risparmio di Vr.Vi.Bl.An

EDUCATION AND TRAINING

Master “Management and International Markets” - 2000 - 2005 LUB - Bolzano. Degree in Economy University of Verona – March 1996 Scientific Degree - July 1986 - Scientific Liceum Galileo Galilei, Verona

European Project Planning Milan 07 -11 May 2013 Master Project Planning with specialization on topics of 2020 organized by Eurogiovani with certificate. Creation of a European project to be included in the list of European Project managers

Innovation manager Bolzano January - June 2018 Training held by Massimo Andriolo from GIMI, (www.giminstitute.org). one of the most prestigious institutions for the definition of innovation standards and certification of innovation skills. Exam passed for: level 1 (Innovation Associate) and 2 (Innovation Master

Project manager Bolzano gennaio – giugno 2018 Training held by Claudio Bartoloni from ISIPM. Certification obtained (issued by ISIPM® (Italian Institute of Project Management) - ISIPM-Base Project Management Certification certifying possession of the fundamental skills of Project Management - ISIPM-Av® (advanced) which certifies the knowledge of the processes according to the guidelines of the UNI ISO 21500 standard and on the skills in the application of project management techniques, also on the supporting software tools

EUROPEAN PROJECTS I’ve written and been PM of the following projects: Title: Stain of Mediterranean Codex: EUROPEAID/134491/C/ACT/MULTI Year: 2013 Countries involved: Italy, Spain, Algeria, Morocco, Tunisia Title: African democracy 2.0 Codex: EUROPEAID/135-333/DH/ACT/MULTI Year: 2014 Countries involved: Italy, Lebanon, Libya Tunisia Morocco

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Curriculum Vitae

Lanteri Claudia

Title: E.M.IO: Euro Mediterranean Intermediary Organisation K: COS –WP2014-4-05 Year: 2014 Countries involved: Italy, Spain, Morocco, German, Jourdan Title: AD VILLAGE - Adopt a village Codex: COS TOUR 2015 -3-04 Year: 2015 Countries involved: Italy Spain Slovenia Title: MDR (Mediterranean Diet Route) Codex: 127-gent-pa-7722 Year: 2014 Countries involved: ITALY SPAIN PORTUGAL GREEK CYPRUS SLOVENIA CROATIA.

PERSONAL SKILLS Mother tongue(s)

Italian

Other language(s)

English

UNDERSTANDING

SPEAKING

WRITING

Listening

Reading

Spoken interaction

Spoken production

Replace with name of language certificate. Enter level if known.

German

Replace with name of language certificate. Enter level if known. Levels: A1/2: Basic user - B1/2: Independent user - C1/2 Proficient user Common European Framework of Reference for Languages

Communication skills

Excellent interpersonal and communication skills gained in multicultural environment (South Tyrol, Austria, England, Georgia, Spain, Bulgaria, Romania, Greece and America) during training course in Europe and work experience. Experiences in customers’satisfaction acquired working in Marketing and online banking office of two Banks. Excellent ability in writing texts, translating a text from a complex to a simple form (for a web use). Good ability to transform a concept in an infographic or powerpoint, graphic image or video. Ability to make concepts simple in a training contest paying attention to different needs and level of trainees.

Organisational / managerial skills

Excellent project management abilities acquired with ISIPM certification and with managing of European projects. Good innovation abilities acquired through the GIMI certification and put in practice in my daily consultant to corporates. Good problem-solving skills acquired during the projects I’ve coordinated (organization of marketing campaign, exhibitions, launch of new products, European projects...). Good ability to coordinate and motivate people and to understand the dynamic of a group to reach strategic goal (when I was team leader). Good organizational and strategic skills achieved as team leader collaborating to the strategic decision of the strategic Board of my Bank and as corporate consultant.

Job-related skills

In my experience with social corporate, I’ve acquired the sensibility to work with disabled and problematic people understanding strength and weakness of single person or a group. Three years of analysis of banking process and the ERP course has given me an analytical mind. Working in banks has given me a financial approach to the world, the social corporate has given me an “ethical” approach and the experience and study in marketing has given me a commercial approach to life. The three aspect together give me the “key” for reaching my personal and professional goals.

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Curriculum Vitae

Computer skills

European projects

Lanteri Claudia

Good knowledge of the pc world (how to manage a computer, antivirus and cleaning system, protection, spyware, best programme…) Good knowledge of system of elaborating data (excel and acess), Word and programs for presentation (powerpoint, video builder like picasa or videomaker, sequence of image to create a video, special effects …) Newsletter system like rapidmail, mailup or sendblaster Creation of web site with google site, wix, wordpress Creation of surveys with google o quicksurveys Knowledge of the most important social media (facebook, linkedin, twitter…) and their professional use for advertising campaign Use of statistics with google analitycs Use of microsoft project Knowledge of the general function of an ERP system Creation of blog with wordpress or overblog

Partecipation as responsible of the group Valgreen – Epralima Portugal 4/11 March 2017 Erasmus + KA2 Project – 2016 – ES01-KA202 - 024575 Objective: training future professionals who are responsible for the sustainable management of the environment Innoyouth – Saragoza SP – 12/20 Aprile 2018 Objective: improve skills for young for job empowerment

Partecipation to KA1 project as trainer Youthworkers Academy Dublin – IR + Georgia (5/12 June 2018 19/26 August) Objective: implement skills of Youth workers Participate to the implementation of the manual: https://issuu.com/home/published/press_release.docx

On the spot Alsótold, Hungary from 11-21 October 2018 Objective: Tools and methods on the prevention of dropout and the empowerment of endangered young people Ka2unveiled Mollina Malaga - November 2018 Objective: write KA2 projects https://www.salto-youth.net/tools/european-training-calendar/training/ka2-unveiled-an-in-depth-view-of-erasmus-keyaction-2.7505/

“Noone’s left out” Gauja, Latvia from March 31 to April 7 2019 Project no.2018-3-LV02-KA105-002322 Obkect: contact making event Brand Yourself” from 22 - 30 August of 20199 in El Toboso – Spain Objectives: an exchange of ideas and experience between the projects’ through innovative working groups that will fight against exclusion caused by the unemployment. The power of entrepreneurship 10 -18 September 2019 Sanok – Poland The aim is to stimulate reflection on the project, youth entrepreneurship and the fight againstyouth unemployment.

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Curriculum Vitae

Lanteri Claudia

Partecipation as an expert APInno (European project Erasmus+ Project № 2014-1-BG01-KA203-001561) www.apinno.eu as consultant of IXL Visconti ( http://www.viscontiproject.eu/ ) VISConti is a Strategic Partnership for Vocational Schools. The partnership is made up of 17 organisations including universities, schools, education authorities and other organisations from 9 countries

ADDITIONAL INFORMATION

Teacher and tutorings

Title: Management of European projects with the PCM method target: owner and 4 employees of the Paolo di Tarso Foundation - Cosenza date, location and hours: Cosenza - 2015 - 20 hours results: creation of a project Title: Management of European projects with the PCM method target: 60 participants (university students, P.A employees, company owners) date, location and hours: Cosenza - 2016 - 25 hours results: drafting of 9 projects (needs analysis + logical framework) Title: Management of European projects with the PCM method target: owner and 7 employees of La Strada Der Weg association date, location and hours: Bolzano - 2017 - 40 hours results: writing a group project, each with the role it has in the company Title: Management of European projects with the PCM method target: 4 employees of the Arci Bolzano association, owner and employee of the Association for Support Administration, two freelancers and an FSE office employee date, location and hours: Bolzano - 2017 - 40 hours results: writing of a project for each association + one for the two freelancers Teacher and tutor in the project Camp for Company (IDM – BZ) Date: September 2015 – June 2016 Target: 100 young from 15 to 18 30 hours of training on entrepreneurship with the creation of groups, new ideas for a start-up The crisis as leverage for marketing cooperatives date: October 2011 3 hours of group training on web marketing 3 hours of training for each cooperative (total 40 hours) on social networks, web-development web marketing +

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Curriculum Vitae

Lanteri Claudia

The Social Network in Public Administration date: January 2012 Target: Province - Department of Innovation (BZ) 3 hours of training Use of social network and creation of curriculum for women Date: May and October 2012, March 2013 3 groups of 15 person each for a total of 32 hours of lessons Tutoring: 2002 - 2 children with "difficulties" with the goal of obtaining the license school, 2013 a 16 years Pakistan girl with earrings’ problems and a 10 years student for Italian and Math. 2012: a disabled boy of 22 years on web-marketing and websites, a 18 years old girl of Turkish origin on email marketing and websites, a 33years man on ebook-creation, an Albanian girl of 26 years on the social budget.

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