Here at Suncadia, we pride ourselves in offering incredible and memorable experiences and hope that you enjoy your visit. Should you need anything during your stay, feel free to text us at (509) 424-5568 or dial 0 from your room phone to reach the front desk.
DIRECTORY
Housekeeping Touch 6460
Lost and Found Touch 6460
Transportation Touch 6460
Bell/Valet Touch 6460
Catering and Conference Planning Touch 6432
The Source Plates + Pours Touch 6473
The Stovehouse Touch 6403
The Source Mercantile Touch 6475
Glade Spring Spa Touch 6470
Golf – Prospector Pro-Shop Touch 6401
Golf – Rope Rider Pro-Shop Touch 6450
Swim & Fitness Center Touch 6140
EMERGENCY PROCEDURES Touch 0
In any emergency, please touch the emergency button on your phone or touch 0 to connect with the resort operator who will assist you with calling for emergency assistance. Evacuation signs are located inside the entry to your guestroom. Please take a moment to familiarize yourself with the closest emergency exit. In the event of a fire, do not use the elevators. Dialing 911 will connect you directly to Kittitas County Emergency Services for dispatch of Medial Aid, Fire Personnel or Law Enforcement.
MEDICAL FACILITIES
Cle Elum Family Medical Center, Cle Elum
Kittitas Valley Hospital, Ellensburg
509-674-5531
509-674-5123
SAFETY AND SECURITY
SECURITY
Guest room doors are fitted with security hardware and lock automatically when the door is closed. For increased security and safety, turn the latch to anchor the dead bolt. This will bar key entry. The Lodge at Suncadia provides safety deposit boxes in rooms for safekeeping of money, jewelry, and other valuables belonging to our registered guests. The Lodge at Suncadia shall not be liable for the loss of any valuables in accordance with the provisions of Washington State law.
• Lock all doors and close drapes when away from your room.
• Lock your car. Do not leave valuables inside or on top of your vehicle.
• Lock bicycles to bike racks.
• Please return all guest room key cards to the Front Desk at your departure.
• Room key cards expire at 11am on the expected day of departure.
SAFETY
• Please remember that bikes may be ridden only on established pathways and on the specially marked side lanes. Bikes and pedestrians are not allowed on the main roads. Pedestrians and bikes should stay on the right except to pass. Pedestrians have the right-of-way on the paths and cyclists should give an audible signal when passing.
• While pedestrians are supposed to have the right-of-way over cars when crossing streets at crosswalks, bicycles are required to give way to cars.
• Golf cart paths are for golfers only
• Golf Cart usage is restricted to dedicated golf course cart paths only, and may not be used on streets, bike paths, or walking paths.
• The maximum speed limit in Suncadia is 25 mph or as posted.
• Extended parking of recreation vehicles or boats is prohibited unless special arrangements have been made.
• Please help keep Suncadia litter-free.
• NO SMOKING ALLOWED INSIDE THE LODGE OR ON BALCONIES. All interiors at Suncadia are smoke free. Smoking must occur at least 25 feet from any building entrance or window. Smoking is not allowed along any road, pathway, trail or common area.
• If you experience smoke because of cooking in your LODGE UNIT, please do not open the front door of your Lodge unit to clear cooking or burnt food smoke; open a window or the balcony door. This will set off the hallway smoke detectors and create a false alarm.
• Respect neighbors and the tranquility of Suncadia at all times while using hot tubs. A noise ordinance is in effect in Suncadia between the hours of 10pm–8am. Remember, sounds carry a long way in our quiet night.
SAFETY AND SECURITY
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To encourage our guests to develop good safety habits, The Lodge at Suncadia offers these suggestions:
PREPARE
Investigate and become familiar with the hotel’s safety features and the location of emergency exits, alarms, and fire extinguishers on your floor. Know where your room keycard is at all times.
EMERGENCY EVACUATION ACTIONS
If you are concerned that there is a fire, notify the hotel operator by dialing 0. In case of fire and you are able to leave your room, take your room keycard and go to the nearest exit. DO NOT TAKE THE ELEVATOR. Fire exit doors lead to stairwells. Enter the stairwell and close the door behind you. If possible, go down the stairs and out of the building. If you cannot, return to your room and wait for assistance. Gather in the driveway in front of The Lodge for emergency assistance and wait for further instructions.
IF UNABLE TO EVACUATE
• Fill the bathtub with water, wet sheets, and place them completely around the door. Block vents that are emitting smoke. Open terrace door only if you’re sure fresh air is available.
• Let someone know that you are in your room. If the phone works, call the operator for help and give them your room number.
• Hang a bed sheet out the window to signal fire fighters. Do not attempt to jump or climb down the bed sheet.
• Stay low if there is smoke in your room. Keep a wet cloth over your nose and mouth. If doors and walls are hot, throw water on them with the ice bucket.
• Attempt to make yourself visible to rescue forces by waving a towel while standing in the window.
• AS A LAST RESORT, only if your room fills with smoke and it is too hot to stand, KEEP LOW and head for the best possible exit.
INTERNET ACCESS
Suncadia provides wireless internet access for the convenience of our valued guests. Wireless internet access is available in guestrooms and meeting rooms.
*Please note the following: Suncadia Employees will not modify, reconfigure, or install any hardware and/or software on any equipment not wholly owned by Suncadia Resort. Internet Access Hold Harmless Agreement: By your use of this Internet Connections, you hereby agree and affirm that the hotel owner, operator, and manager (collectively "Hotel") shall not be liable and cannot protect you, your computer hardware, software, or data from dangerous, illegal, or malicious content or guarantee the privacy of internet access. You further agree and affirm that the Hotel shall not be liable for the ability to access illegal materials or any misappropriation of copyrighted materials using the internet.
GUEST SERVICES
Trash Pick Up
If you are in need of assistance with trash removal, please feel free to contact us at 509-649-6460 and we’d be happy to send someone to help you remove it from your room. Waste rooms are also conveniently located on each floor if you are looking to have the trash immediately removed.
REQUESTS
At Suncadia, we offer many services based on requests, some of which can be but are not limited to:
• If you find that you need ice, more towels or toiletries, or need to request a trash pickup, please feel free to text us at (509) 424-5568.
SUSTAINABILITY
• If you want to help us conserve water and minimize the impact of detergent use on the environment, you may communicate this to us in the following ways:
• Towels in the bathtub will be replaced
• Towels hanging on the rack will be used again.
• Your bed linens will be changed every third day. Please call housekeeping if you would like linens changed every day.
GOLF
Prospector
Created by the Palmer Course Design Company, Prospector is a magnificent 18-hole, 7,100-yard mountain golf course in Washington State, featuring dazzling views, rolling fairways and fast, medium sized greens. While extremely playable for all skill levels, Prospector's well-bunkered fairways and numerous water features present plenty of risk/reward challenges for the more accomplished golfer as well.
Prospector offers a practice range, private instruction, junior golf, group instruction, and golf clinics for all ages and skills. Golfers may select a program or collaborate with PGA Teaching Professionals to customize a lesson program. For more information about Prospector or to make a tee time reservation, please call us at (509) 649-6401.
Rope Rider
Built along the site of historic Roslyn Mines No. 9, No. 10 and Tipple Hill, an impressive 120’ coal tailings rise, this Jacobsen Hardy Golf Course Design is named in honor of the miners who precariously balanced themselves on the roped coal cars that maneuvered the steep mine shafts. Though Rope Rider challenges even the most experienced golfers with more than 7,300 yards from the tips, it also accommodates Washington State family golf vacations, with youth tees on every hole and shorter three and six-hole loops for quick sessions with the kids.
The Rope Rider Golf Park, which sits adjacent to the Swiftwater Cellars Winery is open to the public and operates as a free short game practice area from 7am to 3pm daily. After 3:00pm, the park is available for three-hole short golf course and Foot Golf. Cost for the three-hole short course will be $10 for adults and free for children ages 17 and younger. For more information or to book a tee time, please call us at (509) 649-6450.
TruGolf® Simulator
Located at The Inn at Suncadia, the TruGolf® simulator captures the essence of outdoor play with feedback and analysis after to every shot to help improve your game. Plus, play other fun arcade games such as bowling, disc golf, dodge ball, and more!
HIKING, JOGGING AND WALKS
Suncadia has an extensive network of paved and unpaved trails for exploring Suncadia and experiencing nature. For a map of all the walking trails on Suncadia Property, visit suncadiamap.com.
BIKING
With over 26 miles of trails, Suncadia offers great opportunities to use pedal power to tour the resort community and enjoy this outdoor activity. Suncadia has bicycles for rent seasonally at the Pavilion, near the Swim & Fitness Center. Iron Horse State Park and the Coal Mines Trail are also easy, scenic rides along former railroad beds. For great single track and backcountry roads, favorites include Iron Creek, Taneum Creek, the Cle Elum ridge, and Silver Creek (advanced only). Devil’s Gulch near Cashmere is one of the Northwest’s primo rides.
Pump Track at Nelson Farm
Come ride the new Pump Track at Suncadia created by Velosolutions! Whether you’re a seasoned rider or just looking for some fun, experience the thrills and excitement of our cutting-edge track at Nelson Farm. Bikes available for rent.
RECREATION & ACTIVITIES
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VILLAGE PAVILION
During the late spring and summer seasons, outdoor movies, concerts, and other activities are offered at the Pavilion, located outside near Suncadia’s outdoor amphitheater. To reach the Village Pavilion for rental inquiries, please call (509) 649-6160.
LODGE POOL
The Lodge Pool offers a stunning view of the Cascade Mountains as they drop into the river valley below. Open to all lodge guests, this pool is just a short walk behind the lodge and is open from 8am–10pm. Pool towels are available next to the indoor public restrooms closest to the pool; we ask that you do not brin g towels from your room.
SWIM & FITNESS CENTER
An indoor lap pool, outdoor pool (seasonal), indoor and outdoor hot tubs, two indoor waterslides for kids of all ages, sauna, steam room, and extensive cardiovascular and strength training equipment. The Swim & Fitness Center offers a variety of ways to exercise, relax, and play. Group classes, including yoga, spinning and water aerobics are offered. To contact the Swim and Fitness Center for any related inquiries, please call (509) 649-6140.
NELSON FARM
Historic Nelson Farm is set serenely in the Cascade Mountains and hearkens back to an earlier, simpler time in Washington State’s great heritage.
Once a working dairy farm, the property still has its original farmhouse, barn, cabin and stables which were erected in the late 1890s. Today, Nelson Farm has been preserved and enhanced for the enjoyment of our residents and guests. It continues to be a heart of activity for all of Suncadia. At Hay Creek Garden, Suncadia’s many restaurants grow the fruits and vegetables they
use in true farm-to-table fashion. Next to the garden, an outdoor mall plays host to small gatherings, concerts and farmer’s markets throughout the year. The farm is fun for all ages offering axe throwing, archery, a pump track, a park and more!
GLADE SPRING SPA
Inspired by the natural elements that surround us, the oasis of Glade Spring Spa honors the beauty of nature and its healing powers by paying homage to our mountains, waters, rich minerals, and forests. We invite you to come in, breathe, be still, and immerse yourself in Glade Spring Spa.
Glade Spring Spa is open 7 days a week and offers massage, body treatments, facials, waxing, manicure, pedicure, hair styling, and make-up services. Or spend the day enjoying all the amenities without a spa treatment. A Spa Day Pass entitles you full access to the separate men’s or women’s locker room, steam room, indoor co-ed sanctuary, outdoor co-ed saunas and nonjetted salt soak pools. Passes are valid during business hours on day purchased. Access to the co-ed spa sanctuary and outdoor soaking pools is based on availability. Reservations required on weekends. For more information or pricing and availability, please call our Spa Concierge at (509) 649-6470.
The Source Plates + Pours
Located in the Lodge, The Source boasts panoramic views of the lush Cascade Mountains and offers guests artisan meals crafted with local inspiration and seasonal ingredients, making for a truly unique dining experience.
Whether you stop by for breakfast before a day long hike, a light lunch as you embark on an exciting adventure or are looking to wind down with a savory meal in the evening The Source offers something for every palate 365 days a year. For more information or to make a reservation, please call The Source at (509) 649-6473 or visit TheSourceSuncadia.com.
The Stovehouse
Founded by coal miners from all corners of the world, Cle Elum represents a melding of cultures and traditions, creating a community where genuine human interaction was of the utmost importance. Fast forward 100 years, The Stovehouse is a nod to Cle Elum’s historical beginnings, providing a convivial atmosphere where great conversation and home cooked meals are once again placed at the forefront. For more information or to make a reservation at the Stovehouse, please contact us at (509) 649-6403 or visit thestovehouserestaurant.com.
The Source Mercantile
Visit our coffee shop in the lobby for fresh baked pastries and light sundries. Coal House Café provides handcrafted blends creating a distinctive flavor and reflecting the care given to small batch roasting. Grab a cup from Coal House and relax in our Great Hall, with a stunning view of the Cascades. For more information about The Source Mercantile, please call us at 509-649-6475.
Dogs are allowed only in accommodations designated as “pet friendly”. A $75 per day pet fee is required. The guest is responsible for any damage caused by the pet. A maximum of two pets are allowed. Pets may not be left unattended on the property.
Leash Policy
• All dogs, no matter what their size, must be on a leash and must not be permitted to run loose around buildings or the common areas. Pets are always to be leashed and under the control of a responsible individual.
• Keep an eye on your pet - small dogs are prey for raptors and coyotes roam the property. Protect your pet from harm.
• Remember, the golf courses are private property, so please do not walk your dogs on the cart paths or on the course itself. In addition, this could be very dangerous.
• The Lodge Great Room, Den, Food & Beverage, and Conference facilities do not allow dogs except service dogs. Please respect this policy, as this is a condominium and part of the governance.
• Approved public pet areas at the Lodge: Pet Entrance and the Pet Exercise Space.
Wildlife Protection
• Do not allow dogs to menace, chase or interact with wildlife. Violators will be reported to the department of Fish and Wildlife who may fine the dog owner $500 or more.
• Please be extra cautious during the spring and early summer when there are fawns, bear cubs or other wildlife young. The mothers will attack to protect their babies.
• Coyotes will try to lure your dog to their den. They look playful but they are deadly.
• Dogs are not to be walked on elk trails or within the woods. Only trails that are marked as walking trails may be used. The River Corridor and Conservation areas are sensitive habitat areas. A Conservation Easement obligates the Suncadia Community to enforce this policy. Absolutely no dogs are to be walked on or off leash in these areas. Thanks so much for your cooperation.
Dawson Dog Park
• Please enjoy the Dog Park with your pet but remember:
• Although dogs may be off leash in the Dog Park, they must be under verbal control of dog owner or caretaker at all times.
• Dog owners or caretakers must pick up after their pet(s) – plastic bags are provided for your convenience – dispose of bag in garbage can or carry it out of park.
Aggressive Pets
• Aggressive animals or pets of any kind are not allowed or tolerated.
• If your dog bites, injures or attacks another person or animal or if your dog places a person in fear of being bit or injured, the dog must be placed on a leash and be removed from the dog park immediately.
• Please report aggressive animals to the Front Desk by calling (509) 649-6460.
Dog Waste
• Please do not let your pets relieve themselves in the fine lawn areas of the parks, Lodge, Inn, Trailhead, Swiftwater Cellars
grounds, golf courses, etc. - Please walk your dogs in the native areas.
• Pets must not be allowed to relieve themselves on walks, driveways, parking lots. Pet waste must be placed in a plastic bag before being thrown in the waste containers.
Barking and Other Issues
• Noisy pets, whether inside or outside of the unit will not be tolerated
• Pets must not be left unattended, chained, or tethered within any common area.
• Dogs, except for service dogs, are not allowed in the public areas (Great Room, Den, and Conference Areas) or food service areas within the Lodge. Dogs may be in the reception area while business is transacted or while in transit.
Reporting Pet Violations
• Please report any pet violations to the Front Desk when it occurs. It is very difficult to enforce after the fact. (Contact Info below) We are available 24/7 and will promptly respond. All violations are logged daily and repeat offenders are subject to fines.
HIKING, JOGGING, AND WALKS
Kittitas County is a hiker’s paradise with terrain for every preference, from deep forest to open desert. To the west of Suncadia is the Salmon la Sac area with over 60 square miles of forested valleys, rivers, and looming peaks. The view from the Thorp Mountain lookout is unparalleled. To the northeast, each of the Teanaway.
Valley’s three branches has fine hiking. Taneum Creek to the south is popular, especially the North Fork trail that follows the creek. In the Blewett area, try the self-guided nature walk at the pass. In the winter, the Umtanum Trail south of Ellensburg and trails near Vantage are reliably snow-free. Two hikes merit special mention: The Coal Mines Trail connects Ronald, Roslyn, and Cle Elum and can be accessed at several locations on the northern side of the valley. Informational plaques tell of coal history. Also, the marvelous Iron Horse State Park rambles from the Columbia River to Seattle, following the old Northern Pacific rail bed. It can be accessed at numerous places, including South Cle Elum and Easton. For more information contact the Cle Elum Ranger District at (509) 852-1100.
Salmon La Sac
Originally named after the French term for “Salmon in the sack”, this gorgeous area is a short distance from Roslyn and offers an amazing view of the Washington greenery. Salmon La Sac has a 10.1-mile-long hike that will take you deep into the tranquil forest, highly recommended for experienced hikers or those up to the challenge. Salmon La Sac has also been described as a wonderful place for snowshoeing and winter fun.
Lake Cle Elum
A reservoir made from a natural lake; Lake Cle Elum is the perfect place for families looking to head to the beach in the mountains. During the summer months, Speelyi Beach offers warm sands
and beautiful waters. Just a short drive past the town of Ronald, Washington; enjoy the most of the natural beauty Washington state can give.
Cooper Lake
This alpine freshwater lake is just north of Suncadia and Cle Elum that offers serene fishing experience. If you are reeling for some good fishing spots, look no further than Cooper Lake. This body of water is stocked full of fish annually during the months of May and June with rainbow trout about 1.5 pounds each. For more information on fishing at Cooper Lake, check out the Washington Department of Fish and Wildlife website for the latest scoop.
