Frequently Asked Questions WHAT SERVICES WILL YOU PROVIDE FOR MY HOME? Our management services include marketing and promotion of rental occupancy, trained and motivated reservations staff, 24 hour front desk services, complete housekeeping, maintenance, hot tub service, and monthly accounting of rental income and related expenses. ARE THERE ANY SPECIAL ADVANTAGES TO BEING IN OUR PROGRAM? Our owners are able to enjoy many benefits of at Suncadia. You will be entitled to discounts at a few of our select dining areas including Portals, The Stove House, and 56 Degrees Lounge as well as discounts at our recreation activities on site. As a member you will also receive a Rewards booklet with 50+ pages of discounted and complimentary experiences both at the resort and locally. Additionally you will be automatically enroll at an upgraded status in our World of Hyatt loyalty program, with travel benefits worldwide. WHAT ARE THE MANAGEMENT FEES? We have multiple management agreements. Understanding that each property is unique and every owner’s needs are different, we will be glad to go through your options to select the best program for your interests. Understanding your specific needs helps us to crat the most efficient structure tailored to your and your unit. WHAT ARE THE UP-FRONT FEES? We provide top-rated, resort quality linens and terry exclusive pricing only available to our program. Owners will be charged for linens upon joining the rental program. A linen replacement fee will be charged annually after the first year.
DO YOU PROVIDE MAINTENANCE? Our team of trained maintenance engineers responds to a variety of guest and owner service calls. For a flat monthly fee, the Minor Maintenance Program covers the cost of maintenance labor for items like light bulb replacement, toilet plunging, guest information calls, and spring/ fall home checks. Those who do not opt into the minor maintenance are billed monthly for any maintenance work performed in the property HOW LONG IS THE RENTAL CONTRACT TERM? The initial contract term is for three years with automatic renewals on a year-to-year basis. Our three year term benefits both our owners and our guests and ensures the success of our repeat guest program. The agreement may be terminated with at least 90 days notice within renewal date. Owners are required to honor existing guest reservations after termination if the booking can’t be relocated to other accommodations. WHAT IS YOUR ACCOUNTING CYLCLE? Each month we will provide owners with an Accounting statement of income and expenses. Statements are available to view and print on our online owner’s portal 25 days after the end of the month.
WHAT ARE THE FEES FOR OWNER AND FAMILY OCCUPANCY? There are no rental fees when you use your home. This applies to the actual property owners as well as their children, brothers, sisters, parents, grandparents, and grandchildren. The owner will be responsible for the departure cleaning fee.
Frequently Asked Questions HOW DO I CONTACT THE PROPERTY MANAGER? The best way to get a hold of our Property Management team would be to e-mail them at Propertymanagement@suncadia.com. WILL MY HOME BE PART OF ANY SPECIAL PROMOTIONAL PROGRAMS? We may offer special packages for your home to achieve more revenue. Examples include promotions such as: one free night on a multinight stay, golf packages, spa packages, etc. We may also use up to seven nights per year on a complementary basis for promotional purposes, or to fulfill donation requests. These nights are typically used when it is expected that the home would otherwise be vacant. WHAT ARE WE MISSING OUT ON BY NOT RENTING THROUGH SUNCADIA? By choosing to privately rent out your home, the guests staying will not be entitled to some of the basic benefits of staying at Suncadia, such as the use of the Swim and Fitness Center, access to Nelson farm pool, our inter-resort shuttle service, front desk service, etc. Choosing to rent through Suncadia allows your guests to use all services that we provide. DO YOU OFFER ANY OTHER SOURCES OF ADVERTISING? Our reservations department has partnered with VRBO and Airbnb to offer our owners even more exposure. Our trained, full time staff will manage rates, content, calendars, photos, headlines, reservations and deposits. management agreement for these services. The Suncadia website, consistently appears as a top search result on all search platforms. We ensure the website is consistently optimized for the best search terms and continually refreshing online campaigns. We outreach to past, present and future guests through email, social media and text message capabilities.
ARE ALL HOMES PET FRIENDLY? Our guests at Suncadia are allowed to bring their pets to the resort, however as an owner it is your choice as to whether or not you would like to allow pets into your home. Choosing for your home to be pet-friendly requires that your home be kept up with more often due to regular wear and tear from allowing pets into your home. This is one of our most asked questions and is usually a selling point to families that would like to bring their pets. ARE ALL HOMES NON-SMOKING AREAS? Our guests are allowed to smoke on property at designated smoking areas, but all of our homes and condos are smoke free zones. HOW DO I MAKE RESERVATIONS? As an owner you make and alter your reservations, a few different ways. You can email our Owner’s Reservation Team at SuncadiaReservations@destinationhotels.com or you can call them at 866-904-6300. We have also created an Owner’s Portal where you can log in to the portal using and owner-specific login that allows you to make reservations and manage your home. HOW DO YOU ESTABLISH NIGHTLY RATES AND OTHER RENTAL POLICIES? Our revenue management team closely monitors market trends, and sets nightly rates accordingly. Our reservations team utilizes a top-of-the-line technology system that closely tracks business demand and provides insight on what yield management techniques will maximize rental revenues in real time. Properties managed by Suncadia Property Management are able to capture the highest rates due to the exclusive amenities that only our guests have access to including the Swim and Fitness Center, Nelson Farm Pool, resort shuttles, seasonal activities such as ice skating and tubing, and many more!