PERSONAL EFFECTIVENESS COURSES CREATED BY HEALTH VISITORS FOR HEALTH VISITORS
Supporting best practice in the UK
“It made me feel valued as an employee, which in turn incentivised
me to be more motivated while giving me additional respect for the organisation. As a team we are achieving more than we were a few years ago, and that’s linked to the positivity we built during the course. I really enjoyed it and would thoroughly recommend it, and not just to health services” Health Visitor, Peterborough
making a difference From June 2014 to July 2015, Sustain STEPSÂŽ for Health Visitors facilitators have delivered 62 internal courses to 661 delegates. By the end of 2015 more than 1000 delegates, 8% of the national Health Visiting population will have attended this course. 98.6% of delegates agreed the course would improve their performance in the seven core outcomes.
99%
said they would recommend the course to others.
An Essex Health Visitor, with over a decade of nursing experience, credits the course with instilling a new ‘can do’ attitude in her team
O
ffering real benefits to the individual and the organisation, the programme can be adapted to suit specific professions. It is designed to be delivered in-house by accredited internal facilitators who will benefit from annual development and course updates. Sustain STEPS® to Excellence guarantees a robust quality assurance process through course evaluation and external audit.
flexibility
“As a facilitator, I see the delegates growing in confidence as they complete the course. Afterwards it’s about encouraging them to put the things they have learnt into practice so that they can overcome any fears they may have and build on that new-found confidence. Health Visitors Facilitator, Essex To view a larger version of this video, visit: https://www.youtube.com/watch?v=2cFGsussCUQ
STEPS®
The Sustain to Excellence Programme The complete Sustain STEPS® to Excellence programme is comprised of five linked components that equips your organisation with the expertise to deliver and continuously improve the three-day client course for their staff. The five elements are as follows:
“We all came back from the training and made changes. It has given us more self-belief and the confidence that we can do things. It is also helping us to push our own comfort zones and those of our clients by having those difficult conversations we may otherwise have tried to avoid” Health Visitor, Peterborough
The Sustain STEPS® to Excellence quality assurance programme Quality assurance processes are embedded to guarantee each organisation continues to benefit from the programme with excellent return on their investment. This includes monitoring course evaluation feedback and onsite quality appraisals The Sustain STEPS® client course An engaging and interactive three-day personal effectiveness course for staff at all levels which forms the basis of the Sustain STEPS® programme The Sustain STEPS® facilitator course A four-day course which gives individuals the expertise and knowledge to deliver the internal course to colleagues. Potential facilitators must complete the client course before seeking accreditation via this course
“Overall, the outcomes from this project have been really positive, and I hope we can continue to harness that enthusiasm going forward. Sustain STEPS® has made a big difference to our workforce and has changed the service for the better. It has been well worth it and we are confident it will continue to bring value in the long term” Manager, Peterborough
Sustain STEPS® to Excellence Client Course and Programme has produced the following benefits to organisations and individuals:
• Increased proactivity including volunteering for additional responsibilities as well as seeking professional and personal development opportunities
• Improved resilience and staff morale
• Confidence to manage change
• Increased productivity and reduced sickness
• Improved communication and team work
• Individuals empowered with increased confidence, self-belief and motivation
• Improved ability to manage stress
• A positive atmosphere within the workplace
“The thing I enjoy the most is watching people grow over the three days. They come in not knowing what to expect or how to get where they want to go. But by the end of the course they have climbed the ladder, are at the top and appreciate that the view is amazing” Health Visitors Facilitator, Norfolk
• The opportunity to upskill staff as facilitators to deliver the cost-effective sustainable model to colleagues
“Sustain STEPS® has brought real benefits for our organisation. Now we get numerous volunteers offering help which coincides with people completing the course” Service Manager, Peterborough
positive impact Clinicians identify the positive impact of Sustain STEPS® to Excellence Programme on families across the region helping parents to:
• Build their confidence and self-belief • Work through more problems themselves • Set achievable personal goals • Improve their resilience and emotional wellbeing • Manage post-natal depression • Overcome fear of giving birth
“I revisit the themes from the course regularly with some of my families and it really helps them to think about how to change their lives. I try and instil into my clients that thinking differently and having a positive attitude can improve your outcomes and the way your life will turn out” Health Visitor, Essex To view a larger version of this video, visit: https://www.youtube.com/watch?v=TfmnBRHR1HU
creating positive change The Sustain STEPS® facilitator support day This unique element provides each facilitator with one day of support from a Sustain facilitator as they deliver their first Sustain STEPS® internal course The Sustain STEPS® continuous development process A comprehensive continuous process is in place to ensure the content is updated to reflect the changing needs of the individual profession giving the Sustain STEPS® facilitators access to the latest knowledge and tools required to successfully deliver the course
“The way I deliver things and communicate with others has also changed, particularly in my role as a mentor, preceptor and clinical practice tutor. I have a better understanding of how the conscious mind and sub conscious works and am more aware of things.
“Whereas previously I might have been frustrated if someone couldn’t understand a concept or the impact it could have on them, I now appreciate how long it takes to work through issues and use the principles from Sustain STEPS® to help people look at their life more clearly” Health Visitor and Clinical Practice Tutor, Essex
East of England success story supports best practice MARCH 2013
MARCH 2014
JULY 2015
•
The first Sustain STEPS® course is adapted for Health Visiting. East Coast Community Healthcare is the first service to pilot this unique programme
•
Four internal facilitators are trained and successfully complete the task of rolling out the course to 100 members of ECCH’s Health Visiting teams
•
Health Education East of England provide funding for any Health Visiting service committed to implement the Sustain STEPS® to Excellence Programme
•
34 facilitators from seven Health Visiting services across the East of England were trained to deliver the Sustain STEPS® courses internally
•
A total of 10 out of 13 services in the East of England have subsequently enrolled
•
The programme is now available for School Nurses, Children’s Centre Staff, Health Care Assistants
•
Developments are in progress for CAMHS, Adult Mental Health Nursing
For more information on the programme contact steps@sustain-improvement.com or call us on 01480 478230.