Operational Benchmarking of Key Departmental Stores in the U.S. Retail Industry November 2011
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Same store sales, %
Same store Sales, FY 2009, 10 and 11, % Sears Holdings
JC Penney
Nordstrom
The Stage Stores
Saks
Belk
9%
8% 6% 5%
4% 3%
3%
2%
0%
0% 0%
-2% -5%
-5% -5%
-8%
-4% -6%
-7%
-9%
Macy’s
-7% -9%
Kohl’s
-5% -7%
-6%
-5% -6% -8%
-9%
-10%
Dillard’s
2009
2010
-15%
The Bon Ton Stores
2011
-1%
Neiman Marcus -21%
While most of the stores have started registering +ve growth by 2011, Sears, The Stage Stores, Neiman Marcus and Belk seem to be still degrowing in their existing stores
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Real Estate productivity
Revenue per sq. foot FY 2009, 10 and 11 (USD) < 500 stores
71 +
B/n 500 and 1500 stores
634
> 1500 stores + / - store additions and deletions b/n 2009 and 11
1106 +-
4038 ++
851+
1089 +
161 162 152
157 145 145
Sears Holdings
Macy's
J. C. Penney
The productivity of Sears is comparable to Macy’s as well as J C Penney despite they being 1/5th or 1/4h the size of Sears
382 356
414
367 369 345
308 -
222 223 218
153 159 152
275 144 137 136
124 113115
Kohl’s
473 463
104 + -
204 +
Nordstrom
2009
Dillard’s
2010
Saks
2011
The BonTon Stores
786 +
305 + 158 145141
114103102
Stage Stores
Neiman Marcus
Belk
There is a reason to believe that some chains have improved the store productivity by hiving-off some nonperforming stores; overall Dillard’s and the Stage Stores register less productivity
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Employee productivity
Revenue per Employee FY 2009, 10 and 11 (‘000 USD)
233
155 144137
187 180 168
149 151 146 126 114 114
Sears Holdings
Macy's
J. C. Penney
157 139147
130 135 129
Kohl’s
216 212
113 112 107
Nordstrom 2009
2010
Dillard's
Saks
109 108 109
The Bon Ton Stage Stores Stores
2011
The Bon Ton Stores, J C Penney and Stage Stores has registered lower productivity vis-à-vis others
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End of Presentation
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www.sutherlandglobal.com 5 June 2013
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