http://vinnies.org.au/files/VIC/AnnualReports/2006-2007%20Annual%20Report%20singles by St Vincent de Paul Society Australia

WE SEE... WE HEAR... WE HELP THE SOCIETY AT WORK

WE SEE... WE HEAR... WE HELP How you can help

ST VINCENT DE PAUL SOCIETY VICTORIA INC. Source of referral of people assisted

YOU CAN HELP THE ST VINCENT DE PAUL SOCIETY HELP OTHERS BY: Volunteering your time If you are interested in becoming a member of a conference or volunteering your time to assistance people in your community through any of the Society’s services.

70.08% 3.66% 1.94% 3.70% 20.63%

Call 03 9895 5800 Making a bequest Consider remembering the St Vincent de Paul Society in your Will. The Society is able to assist thousands of people because of the generosity of those who have remembered us in their Will. For an information booklet or to speak to our Bequest Officer.

Source of income of people assisted 2.70% 0.52% 5.50% 30.35% 23.00% 30.17% 2.33% 1.48% 1.59% 2.38%

Previous Caller Government Department Non Government Agencies Church or Similar Self-Referral/Friend

Salary & Wages WorkCover Aged Pension Sole Parent Payment Newstart/Unemployment Benefits Sickness/Disability Other Government No Income Youth/Study Allowance Other/not determined

Analysis of the material assistance given by conferences 2.81% 1.03% 44.60% 14.09% 3.31% 1.67% 6.26% 3.45% 4.12% 17.77% 0.90%

Call 03 9895 5800 Making a financial donation Credit card donations can be made by visiting our website or calling the donation hotline. All donations of $2 or more are tax deductible. Online www.vinnies.org.au/vic Call 13 18 12

Accommodation Cash Food Vouchers /Gift Cards Food Purchases Transport Whitegoods Utilities Bills Education Other Donated Food Prescriptions/Medicine

Donating goods Donations of quality clothing, furniture and household goods can be made to any Vinnies Centres. Call 1800 621 349

ST VINCENT DE PAUL AGED CARE & COMMUNITY SERVICES Aged Care Services – Number of beds available

WE SEE WE HEAR St Vincent de Paul Society Victoria Inc. Locked Bag 4800, Box Hill Vic 3128 43 Prospect Street, Box Hill Vic 3128 Phone: 03 9895 5800 Fax: 03 9895 5850 Email: info@svdp-vic.org.au ABN: 28 911 702 061 RN: A0042727Y

www.vinnies.org.au/vic

St Vincent de Paul Aged Care & Community Services Locked Bag 4700, Box Hill Vic 3128 43 Prospect Street, Box Hill Vic 3128 Phone: 03 9895 5900 Fax: 03 9895 5950 Email: accs@svdp-vic.org.au ABN: 530 9480 7280 ACN: 094 807 280

12.28% 11.98% 8.98% 14.67% 9.58% 8.98% 15.87% 17.66%

Disability Employment Service – Staff per operational areas

Bailly House – North Melbourne May Noonan Hostel – Terang St Vincent de Paul Nursing Home – Box Hill O’Mara House – Traralgon Rosalie House – Geelong North St Anne’s Hostel – Westmeadows Vincenpaul Hostel – Mont Albert North Vincentian House – Geelong West

WE HELP Community Services – Assistance provided

2006-2007 ANNUAL REPORT

8.35% 84.94% 5.37% 0.45% 0.25% 0.64%

People who are homeless or at risk of homelessness Meals provided People assisted to find housing and accommodation Homeless single men accommodated at Ozanam House Women and children assisted to escape family violence Homeless young people supported

60.65% Production area (airline headsets) 32.79% Packaging & Assembly 6.56% Timber Manufacturing

SERVICES

WE SEE... WE HEAR... WE HELP

BEGINNINGS

St Vincent de Paul Society Victoria Inc.

The St Vincent de Paul Society is an international organisation that operates in 130 countries and has over 950,000 members worldwide. Established by Frederic Ozanam in France 1833, the St Vincent de Paul Society was founded in Australia by Fr Gerald Ward at St Francis’ Church in Melbourne on 5 March 1854. The St Vincent de Paul Society in Victoria has over 7,000 members and volunteers providing assistance to more than 660,000 people through its two arms: St Vincent de Paul Society Victoria Inc. and St Vincent de Paul Aged Care & Community Services.

Central Councils Regions Conferences

33 309

Members

3,671

Auxiliary members

1,126

College conferences

Vinnies Centres

ALL PROGRAMS, SERVICES AND FACILITIES FOR BOTH ARMS OF THE SOCIETY OPERATE WITHIN THE SEVEN CENTRAL COUNCIL AREAS.

ST VINCENT DE PAUL Patron Vincent de Paul was born in the small southern French town of Pouy (later renamed St Vincent de Paul in his honour) on 24 April 1581 and ordained as a priest in 1600 at the age of 19.

St Vincent de Paul Aged Care & Community Services NORTH WESTERN CENTRAL COUNCIL

Aged Care Services Hostels Nursing Home Day Therapy Centre Community Services Adult Support Emergency Accommodation Housing Independent Living Units Ozanam Community Centre Quin House Youth Support Disability Employment Service Ozanam Enterprises

7 1 1

NORTH EASTERN CENTRAL COUNCIL

3 2 3 4 8 3 4

WESTERN CENTRAL COUNCIL NORTHERN CENTRAL COUNCIL EASTERN CENTRAL COUNCIL

As a young man he ministered to the wealthy and powerful. However an appointment as chaplain to a poor parish, and to galley prisoners, inspired him to a vocation of working with those most marginalised and powerless.

SOUTHERN CENTRAL COUNCIL GIPPSLAND CENTRAL COUNCIL

Vincent urged his followers to bring God’s justice and love to people who were unable to live a full human life:

St Vincent de Paul Society Victoria Inc. The St Vincent de Paul Society provides practical support, advocacy and friendship to the most vulnerable in our community through our work in local groups, known as conferences, as well as our Vinnies Centres and Soup Vans. The Society also provides assistance to migrants and refugees seeking to rebuild their lives in a new country as well as supporting individuals and communities in developing countries. The St Vincent de Paul Society provides assistance to approximately 540,000 people in need each year within their local communities.

The inspiration and foresight of three people have been instrumental in the establishment and work of the St Vincent de Paul Society. In Victoria, the Society is over 150 years old and provides assistance to more than 660,000 people through the work of over 7,000 members and volunteers. We pay tribute to our patron and founders and continue to be inspired by their teachings and the example of their lives.

St Vincent de Paul Aged Care & Community Services

Conferences

Vinnies Centres

Soup Vans

The Society’s members, known as Vincentians, and volunteers form local groups called conferences. Our conferences respond to calls from people in need within their local communities and provide assistance with food, material aid, budget and utility bill advice, advocacy issues as well as a hand of friendship. They also provide a range of initiatives that address specific needs of the people they assist. Young adult conferences and college conferences involve younger members and provide a range of volunteer work in the community, including tutoring and organising Kids Camps for disadvantaged children.

Vinnies Centres provide quality furniture, clothing and household items to people in need. Stocks are available free of charge to people being supported by conference members, as well as to the general public at a low-cost. Profits from the sale of stock in the centres assists in providing resources and support to people in need.

The Society’s four soup van services are based in Collingwood, Fitzroy, Footscray and Moe. Staffed by volunteers, the vans travel the streets of metropolitan Melbourne and Moe bringing food and friendship to thousands of people living in boarding houses, low-rise/highrise flats, refuges and on the streets.

St Vincent de Paul Aged Care & Community Services manage professional welfare services focusing on aged care, homelessness and supported employment for people with a disability. The services are largely government funded but also raise funds through donations from individuals and philanthropic trusts in order to provide additional support over and above the government funded level. With approximately 550 employees and supported by volunteers, St Vincent de Paul Aged Care & Community Services assists over 120,000 people each year.

Aged Care Services

Community Services

Disability Employment Service

Elderly citizens are provided with care and accommodation through our aged care facilities located in Box Hill, Geelong North, Geelong West, Mont Albert North, North Melbourne,Traralgon, Terang and Westmeadows. These facilities include a nursing home for residents with highcare needs, hostels for residents with low-care needs and a day therapy centre.

A range of accommodation and support initiatives are provided to people experiencing homelessness or requiring help with issues such as general health concerns, drug and alcohol abuse, employment education and training options, and social exclusion and isolation. A family violence service provides support and temporary accommodation for women and children escaping family violence.

Located in Mornington, Ozanam Enterprises is a supported employment service providing employment and training opportunities for people with a disability through meaningful work and vocational skill development.

“Deal with the most urgent needs. Organise charity so that it is more efficient…teach reading and writing, educate with the aim of giving each the means of self-support. Intervene with authorities to obtain reforms in structure… there is no charity without justice.” Vincent de Paul died in Paris on 27 September 1660 at the age of 79. He was canonised on 16 June 1737 and, in 1883, the Church designated him as the special patron of all charitable associations. The Society was named after St Vincent de Paul and follows his teachings and compassion for people in need. St Vincent de Paul is the international patron of the Society.

BL FREDERIC OZANAM Founder Frederic Ozanam was born in French occupied Milan on 23 April 1813. He was the fifth of fourteen children. In Paris at the age of just 20, Frederic established the St Vincent de Paul Society. At this time, the people of France were experiencing tremendous political and social upheaval: changes of government, the Industrial Revolution and unjust employment practices. Ozanam gathered some colleagues and began to respond in practical ways to the poverty and hardship he saw in the lives of people around him. They visited people in their homes and offered friendship and support. This practice, known today as ‘home visitation’, remains a core activity for St Vincent de Paul Society members and volunteers. The group formed by Ozanam and his friends later became known as the first ‘conference’ of the St Vincent de Paul Society. They met together regularly as a group for prayer and mutual support, to learn and to share ideas about how they could best assist others. Frederic Ozanam died on 8 September 1853 at the age of 40. He was beatified in Paris by Pope John Paul II on 22 August 1997.

FR GERALD WARD Australian Founder Gerald Ward was born in London 1806 and arrived in Australia on 7 September 1850 after being recruited to work in the Melbourne mission by the pioneer priest Fr Patrick Geoghegan. The first conference of the St Vincent de Paul Society in Australia met in Melbourne at St Francis’ Church on 5 March 1854. The first president was Fr Gerald Ward. With the discovery of gold in 1851 and the rush to the goldfields of central Victoria, the population doubled and homeless, deserted children roamed the streets. Fr Ward and the new St Vincent de Paul conference responded to this acute problem by establishing the St Vincent de Paul orphanage in South Melbourne. The foundation stone was laid in 1855 and the first children were accepted in 1857. In 1855, in a submission to the government of the day, Fr Ward stated that the new conference aimed at “the relief of the destitute, in a manner as much as possible permanently beneficial and the visitation of poor families.” Gerald Ward died on 14 January 1858 aged 52. A newspaper noted that “he was one in whom many a widow and orphan had found a good friend.” His enduring legacy is founded in such friendship.

SERVICES

WE SEE... WE HEAR... WE HELP

BEGINNINGS

St Vincent de Paul Society Victoria Inc.

Central Councils Regions Conferences

33 309

Members

3,671

Auxiliary members

1,126

College conferences

Vinnies Centres

ALL PROGRAMS, SERVICES AND FACILITIES FOR BOTH ARMS OF THE SOCIETY OPERATE WITHIN THE SEVEN CENTRAL COUNCIL AREAS.

St Vincent de Paul Aged Care & Community Services NORTH WESTERN CENTRAL COUNCIL

7 1 1

NORTH EASTERN CENTRAL COUNCIL

3 2 3 4 8 3 4

WESTERN CENTRAL COUNCIL NORTHERN CENTRAL COUNCIL EASTERN CENTRAL COUNCIL

SOUTHERN CENTRAL COUNCIL GIPPSLAND CENTRAL COUNCIL

Vincent urged his followers to bring God’s justice and love to people who were unable to live a full human life:

St Vincent de Paul Aged Care & Community Services

Conferences

Vinnies Centres

Soup Vans

Aged Care Services

Community Services

Disability Employment Service

WE SEE... WE HEAR... WE HELP THE SOCIETY AT WORK

WE SEE... WE HEAR... WE HELP How you can help

ST VINCENT DE PAUL SOCIETY VICTORIA INC. Source of referral of people assisted

70.08% 3.66% 1.94% 3.70% 20.63%

Source of income of people assisted 2.70% 0.52% 5.50% 30.35% 23.00% 30.17% 2.33% 1.48% 1.59% 2.38%

Previous Caller Government Department Non Government Agencies Church or Similar Self-Referral/Friend

Salary & Wages WorkCover Aged Pension Sole Parent Payment Newstart/Unemployment Benefits Sickness/Disability Other Government No Income Youth/Study Allowance Other/not determined

Analysis of the material assistance given by conferences 2.81% 1.03% 44.60% 14.09% 3.31% 1.67% 6.26% 3.45% 4.12% 17.77% 0.90%

Accommodation Cash Food Vouchers /Gift Cards Food Purchases Transport Whitegoods Utilities Bills Education Other Donated Food Prescriptions/Medicine

Donating goods Donations of quality clothing, furniture and household goods can be made to any Vinnies Centres. Call 1800 621 349

ST VINCENT DE PAUL AGED CARE & COMMUNITY SERVICES Aged Care Services – Number of beds available

www.vinnies.org.au/vic

12.28% 11.98% 8.98% 14.67% 9.58% 8.98% 15.87% 17.66%

Disability Employment Service – Staff per operational areas

WE HELP Community Services – Assistance provided

2006-2007 ANNUAL REPORT

8.35% 84.94% 5.37% 0.45% 0.25% 0.64%

60.65% Production area (airline headsets) 32.79% Packaging & Assembly 6.56% Timber Manufacturing

MISSION

CONTENTS

The mission of the St Vincent de Paul Society in Australia is to deepen the Catholic faith of its members and to go out into our nation to heighten awareness of Jesus Christ. We do this by sharing ourselves – who we are, and what we have – with people in need on a person-to-person basis. We seek to co-operate in shaping a more just and compassionate Australian community, and to share our resources with our twinned countries. Our preferred option in this mission of service is to work with people in development by respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

This logo represents the hand of Christ that blesses the cup, the hand of love that offers the cup, and the hand of suffering that receives the cup.

PATRON The Governor of Victoria Professor David de Kretser A C ACKNOWLEDGEMENTS Design Campbell Design Group

03 9699 3944

Photography Peter Casamento Georgia Metaxas

0419 104 244 0411 047 858

Writer Sheridan Morris Said & Read

0419 547 810

Printing Doran Printing

03 9587 4333

Editor Dianne Ballestrin St Vincent de Paul Society Victoria Inc.

Services

St Vincent de Paul Society Victoria Inc. 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25

State Council State President’s Report Chief Executive Officer’s Report Membership and Development Fundraising and Public Relations St Vincent de Paul Society Victoria Inc. Eastern Central Council Northern Central Council Southern Central Council Western Central Council Gippsland Central Council North Eastern Central Council North Western Central Council Vinnies Youth Social Justice Soup Vans Vinnies Centres Migrants and Refugee Overseas Development Compeer Good Works

St Vincent de Paul Aged Care & Community Services 26 27 29 30 32 35

Board of Directors Chair and Chief Executive Officer’s Report St Vincent de Paul Aged Care & Community Services Aged Care Services Community Services Disability Employment Service

36 38 39

Financial Statements Thank you Beginnings

4 â&#x20AC;˘ St Vincent de Paul Society Victoria Inc.

WE SEE... WE HEAR... WE HELP State Council The St Vincent de Paul Society is a lay Catholic organisation made up of over 7,000 members and volunteers as well as a small number of professional staff. In Victoria, the Society is governed by State Council consisting of 14 members, representing the members and volunteers, and overseeing the strategic directions of the Societyâ&#x20AC;&#x2122;s two arms: St Vincent de Paul Society Victoria Inc. and St Vincent de Paul Aged Care & Community Services.

Jim Grealish State President

Tony Tome Deputy State President

Sandra Walker Vice President

Dennis Griffin Vice President

Teresa Wilson Vice President

Peter Jackson Treasurer & Corporate Secretary

Kevin Crosato Eastern Central Council President

John Stevens Northern Central Council President

Kevin Owens Southern Central Council President

John McCarthy Western Central Council President

Ann Sara Gippsland Central Council President

Brain Lenten North Eastern Central Council President

Allen Moloney North Western Central Council President

Penny Badwal Youth Representative

Brian Dalton Chief Executive Officer

2006-2007 Annual Report • 5

WE SEE... WE HEAR... WE HELP State President’s Report TO ALL MEMBERS, STAFF, SUPPORTERS, FRIENDS AND CLIENTS OF THE SOCIETY In my role I have the good fortune to travel widely within Victoria and, in doing so I meet a great number of our members and volunteers. The abiding impression I get from these visits is that we have a group of dedicated members and volunteers who serve the poor and disadvantaged with grace, humour, compassion and Christian dignity. These people are the foundation stone on which the Society stands. May I offer my thanks to all our members and volunteers for the work they do. May I pay a sincere word of thanks to our many supporters who in various ways provide the funds and other material assistance necessary for the functioning of our Society. Without that support the Society could not continue in existence. The year has seen the Society advance in a number of ways. We have recognised for some time that we need to reduce the average age profile of our members. The move towards attracting younger members requires the Society to recognise not only age differences, but also that younger age groups have had different life experiences, and that these need to be understood and accepted. Many of our conferences have been successful in recruiting new and younger members during the year.

Jim Grealish, State President

In the past year we have successfully completed the integration of the administrative functions for the Society and our Aged Care & Community Services subsidiary. The aim of this integration is to provide a better standard of service for all our stakeholders. We have strengthened our executive team and at the same time we also seek to maintain our low ratio of administration expenses to revenue. For some years the Society has been one of the most efficient charitable organisations and this year I can report another satisfactory result with administration expenses being 9.38% of revenue. In January, State Council and senior management reviewed our Strategic Plan. It now focuses on a small number of critical performance issues, and senior executives will be responsible for developing and executing Business Plans arising from this document. The Strategic Plan will be kept under constant review. State Council also took time out to evaluate its own performance and effectiveness as the body responsible for the conduct of the Society in Victoria. The results were generally good but a number of adjustments to its processes have been made. This report will show that there has been an increase in the calls for assistance that we receive. Last year we had to respond to the disasters caused by drought, bushfires and, more recently, flood. But we also see, every day, an increase in the need for our services arising from the growing gap between those who have benefited from the recent economic boom, and those who have not. One of the key factors in the way many people have been left behind in a prosperous economy is the acute pressure being placed on public and private rental accommodation. Many people at the lower end of the economic scale are paying a disproportionate and increasing amount of their benefits in rent and so are less able to meet their day-to-day living expenses. With our strong research capability, we are continually bringing these issues to the attention of our governments. While the calls for the Society’s services have grown over the past 12 months, we have been able to satisfy the demands made of us for assistance. At the same time we have produced a healthy surplus which will be utilised in a number of projects in the present year, including the probable purchase of additional land to develop our nursing home at Box Hill. In conclusion I would like to thank my colleagues on State Council for their support and for the diligent way they discharge their duties. Also, may I thank all office bearers, executive managers and staff for their contribution to the work of the Society.

Jim Grealish State President

6 • St Vincent de Paul Society Victoria Inc.

WE SEE... WE HEAR... WE HELP Chief Executive Officer’s Report During the year State Council and senior management met to formulate the St Vincent de Paul Society’s strategic direction for the next five years. The key areas are: • • • • •

Spiritual development Space for all Structure and sustainability of Society Story telling and communication Support and development of Society people (paid and volunteer)

Individual departmental Business Plans are now in place, reflecting this direction.

Brian Dalton, Chief Executive Officer

The administrative re-organisation of services of Finance, Human Resources, Facilities and Information Technology as well as Fundraising and Public Relations, has necessitated the creation of new committees as well as revisiting the Terms of Reference for a number of other committees. Such committees are supportive to both arms of the organisation and have the full endorsement of both State Council and the Board of St Vincent de Paul Aged Care & Community Services.

The Membership and Development Committee and staff have not only continued to provide a number of training programs for members throughout the year but also provided a valued resource to all members in the form of “Best Practice Guidelines” in challenging members to view situations differently. The Society’s State Council and the Board of St Vincent de Paul Aged Care & Community Services have commissioned a consultant to assist the organisation in the very important area of Risk Management. We now have a risk register and a defined strategy of review. In late 2006 the Society was involved in a staff satisfaction survey. This was the first such survey for the Society and the second survey for St Vincent de Paul Aged Care & Community Services. The survey provided management and State Council key information on matters such as: • • • • • •

Job satisfaction Customer focus and quality Performance feedback and recognition Communication Focus on immediate managers Pay and conditions

• • • • •

Service user rights Work support Employee involvement Training and development Transparency

The object of the survey was to assess where we are currently, to know our strengths and identify areas needing improvement. It also provides a platform to measure our performance as a benchmark in 12 months time. Survey results have been widely circulated to staff at various work locations. State Council were provided with a summary of the survey findings. Again this year a training focus for members and volunteers has been in the area of Occupational Health & Safety. Review and training in the areas of special works has also been a focus. The conference statistical highlights, as presented on the next page, indicate the number of cases where assistance was provided is 4.3% higher than the people assisted in the previous year and the monetary value of assistance has also increased by 22%. The year has been very busy from a service delivery point of view. The demands for assistance, as reflected elsewhere in this report, highlight overall increased demand for services especially in response to natural disasters of droughts, bushfires and floods. I would like to thank all Society staff at Vinnies Centres and Central Administration for their continued loyal and devoted service to people who are marginalised and in need. Finally, my thanks to the many members, volunteers, donors and supporters of the Society for their continued outstanding work.

Brian Dalton Chief Executive Officer

2006-2007 Annual Report • 7

WE SEE... WE HEAR... WE HELP Membership and Development The Society’s members and volunteers form local groups known as conferences and special works to respond to people in need throughout Victoria. The Membership and Development team provides support and training.

Eastern Central Council

Cases where material assistance given

Adults assisted

Children assisted

Conference bread runs (or food runs)

Households assisted by bread runs

$ value of assistance provided

Visits not involving material assistance

Conferences

Members

Auxiliary members

337

26,209

31,517

20,281

3,855

14,535

1,433,554

2,225

742

Northern Central Council

6,859

9,372

8,244

204

784

406,206

345

296

Southern Central Council

19,658

26,596

24,498

1,381

6,509

1,321,079

3,620

765

199

Western Central Council

19,116

26,307

24,990

1,253

5,704

903,385

1,186

618

242

Gippsland Central Council

9,770

12,750

11,384

2,443

2,311

693,009

3,493

283

22,074

27,820

24,602

1,841

6,550

1,255,273

6,896

476

131

North Eastern Central Council North Western Central Council

12,255

16,198

15,374

3,664

16,996

712,243

7,236

491

112

115,941

150,560

129,373

14,641

53,389

6,724,749

25,001

309

3,671

1,126

ACHIEVEMENTS ON CALL TO HELP The Box Hill Call Centre received 40,818 calls for assistance and now manages calls for 124 conferences and/or visiting teams. ENHANCING SKILLS Eighty-one training sessions for conferences and special works were held. A new program “Identifying and Supporting People Who May Be Experiencing Issues with Alcohol and Other Drugs” was introduced to equip members and volunteers to help more effectively. As part of our commitment to enhancing skills: • Experienced Vincentians created “Guidelines for Good Practice for Conferences”. • A “Practical Spirituality Resources Kit” was added to encourage members’ and volunteers’ spiritual growth and to re-focus on the Society’s purpose and identity. • Resource kits and training for new regional and conference presidents were developed to increase their leadership confidence. INFORMING Membership and Development supported conferences and special works though recruitment, including 22 information sessions for prospective members and volunteers. BECOMING MORE RESPONSIVE Country-based workers were appointed in north western Victoria and Gippsland to provide more responsive service to these areas. Planning on new works, designed to attract volunteers from Generations X and Y, was undertaken. These include a family violence service and two new tutoring programs.

CALL CENTRE HELPS Lorraine used to work as a data entry technician but was retrenched at 49. She went to over 600 interviews but didn’t get a job. She felt useless and despondent. Lorraine has volunteered at the St Vincent de Paul Society’s call centre for almost two years. She enjoys working in the call centre as it gets her out of the house. “There will be a time when I can’t do it anymore,” she admits. “Until then I’ll come here and do something to help people.” She feels that through her own experiences – having a disability, unable to get a job, receiving a disability pension – she can reach out to people and help them feel that someone understands. Lorraine feels that it helps her health and state of mind. She is also pleased to be learning new skills. Not every call at the centre is a nice one. “It hurts you,” Lorraine explains. “But you realise that people are just frustrated and haven’t eaten for days. They feel alone and need help. Even if out of 25 bad calls, you get one good one, it makes it worthwhile. Working in the call centre makes me feel good.”

8 • St Vincent de Paul Society Victoria Inc.

WE SEE... WE HEAR... WE HELP Fundraising and Public Relations ACHIEVEMENTS STRATEGIC PLANNING The St Vincent de Paul Society’s State Council and the Board of St Vincent de Paul Aged Care & Community Services established a Fundraising, Marketing & Public Relations Committee to review, assess and make recommendations on strategies and policies and direct the development of Capital Appeals, Major Gift Appeals and Major Gift Programs.

HONOURING OUR SUPPORTERS A highlight of the year was the inaugural luncheon with the Society’s patron, the Governor of Victoria, Professor David de Kretser AC and Mrs de Kretser. The luncheon heralded the commencement of the Society’s program for major donors and bequestors. An Honour Roll has been established acknowledging all bequestors who have supported the Society.

Consisting of two State Councillors and two Board Members from St Vincent de Paul Aged Care & Community Services, the committee is supplemented by independent experts.

HELP WHERE IT IS MOST NEEDED Due to the devastating natural disasters experienced this year in our rural communities, specific appeals for drought, bushfires and floods were developed in addition to the normal Christmas and Winter Appeals. Through the generosity of our supporters we were able to provide valuable help to distressed families and communities.

GENEROSITY AND SUPPORT This year The Wiggles officially launched the Society’s Winter Appeal and encouraged all Australians to give through Vinnies and add a little warmth to someone’s life. The Wiggles are great supporters of the Society and have assisted in the promotion of Vinnies Centres for the past four years. Each year the St Vincent de Paul Society receives more and more calls for assistance especially during the Winter months. The Society’s members and volunteers provide support including warm clothes, blankets, food, shelter and some financial assistance. The Society offers friendship and support to all people in need including those who are homeless, elderly, lonely, struggling on low incomes, have a mental illness, are in crisis, young people as well as migrants and refugees hoping to build a new life. We thank all donors of the St Vincent de Paul Society for their continuing support throughout the year.

CORPORATE PARTNERSHIPS The department actively worked toward developing key corporate partnerships to assist with the Society’s future fundraising efforts. This included helping to secure the services of the international agency, Clemenger BBDO, to assist in developing future initiatives. TRUSTS AND FOUNDATIONS A new part-time Trust and Foundations Officer was appointed to develop this specialised area. ENDOWMENT FUND A foundation has been established by the St Vincent de Paul Society to receive bequests and donations. The foundation income will be a perpetual endowment for the Society’s work. WORK AND INITIATIVES A major part of this year’s work involved fundraising and publicity for the new 91-bed aged care facility at Hamlyn Heights. A Tree Planting and Blessing Ceremony heralded the project’s commencement. The department is now producing Societynews, a bi-monthly publication for all members, volunteers and staff. The newsletter provides an excellent cross-section of the work and initiatives of the voluntary and professional arms of the Society. HONOURING OUR FOUNDER The 10th annual Ozanam Lecture was held at St Francis’ Church in Melbourne. Guest lecturer, Dr John Honner, Director of Edmund Rice Community Services in NSW presented “Love & Politics: The Revolutionary Frederic Ozanam”. Respondent for the evening was Dr John Falzon, Chief Executive Officer of the Society’s National Council.

2006-2007 Annual Report • 9

WE SEE... WE HEAR... WE HELP St Vincent de Paul Society Victoria Inc. The St Vincent de Paul Society provides practical support, advocacy and friendship to the most vulnerable in our community through our work in local groups, known as conferences, as well as our Vinnies Centres and Soup Vans. The Society also provides assistance to migrants and refugees seeking to rebuild their lives in a new country as well as supporting individuals and communities in developing countries. The St Vincent de Paul Society provides assistance to approximately 540,000 people in need each year within their local communities.

OUR WORK • Eastern Central Council • Northern Central Council • Southern Central Council • Western Central Council • Gippsland Central Council • North Eastern Central Council • North Western Central Council • Vinnies Youth • Social Justice • Soup Vans • Vinnies Centres • Migrants and Refugees • Overseas Development • Compeer

10 • St Vincent de Paul Society Victoria Inc.

WE SEE... WE HEAR... WE HELP Eastern Central Council The Eastern Central Council conference members have provided assistance to the value of $1,433,554 to 26,209 families in need during the last 12 months.

Regions

Conferences

Members

742

Auxiliary members

322

College conferences

Vinnies Centres

Area covered

East Metro

ACHIEVEMENTS

WELCOME WINTER WARMTH At the Collingwood Community Shop a young mother commented that it was hard to get things dry during the wet weather. The manager listened and discovered that her two toddlers were sick the night before and she needed to wash their blankets. The mother’s concern was greatly relieved when he freely offered some extra blankets. This was possible through the inspiration of a volunteer from the Fitzroy Mobile Conference. She asked if they could obtain a few blankets to provide warmth for the people in need during winter. The Eastern Central Council created a Blanket Appeal, inviting parishioners from the Camberwell Region to drop off blankets, doonas and quilts at the Hawthorn and Kew East Centres. By the end of July, 340 blankets, quilts, doonas and sleeping bags were collected and distributed through the Fitzroy Mobile Conference, the Collingwood Community Shop and the Fitzroy Soup Van. They were received with gratitude and made life more comfortable for people living on the streets, high-rise areas, and rooming houses in inner city and suburban areas. Our founder, Frederic Ozanam and his early Vincentians supplied wood to people in need so they could keep warm. 150 years later, a few blankets have provided the same warm loving support.

SERVICE MILESTONES Chris Fitzpatrick of Kew Conference and Bill Eccles of Ringwood North Conference both achieved 50 years of service in 2007. We thank them for their outstanding support. FITZROY MOBILE CONFERENCE REFURBISHED Through a $200,000 bequest, the Fitzroy Mobile Conference was recently renovated and refurbished. The renovation cost $110,000 and the remainder will be used to establish a scholarship fund for local children. The conference also received a $5,000 sustainability grant for a project to replace plastic bags with green bags. INNER SUBURBS VISITATION GROUP The group made 4,169 home visits to families in need. Co-ordinated by James Carroll Long, they have provided $280,000 assistance to 5,250 adults and 3,283 children. FRIDAY NIGHT SCHOOL – EAST MELBOURNE This program has grown and now provides tutoring support to over 200 children. A highlight was the enrolment of an Iraqi family whose father was reunited with his wife and five children after nearly six years apart. FAMILY SUPPORT GROUP “When the going gets tough, call Nance Steane and her team.” The Family Support Group takes on the difficult cases that local conferences are unable to assist. The group has provided specialist help including dental care; debt management; housing and medical issues. CENTRES, SAFETY AND RECOGNITION Funding for our work is heavily dependent on our local volunteers at Vinnies Centres. Their dedication and commitment in extending opening hours has generated significant additional income. Volunteers are working in safer conditions and there is an increased level of diligence in identifying and reporting safety issues.

2006-2007 Annual Report • 11

WE SEE... WE HEAR... WE HELP Northern Central Council The Northern Central Council conference members have provided assistance to the value of $406,206 to 6,859 families in need during the last 12 months.

Regions

Conferences

Members

296

Auxiliary members

College conferences

Vinnies Centres

Area covered

North Metro

ACHIEVEMENTS HOME VISITATION The core of our outreach is home visitation and we provide compassionate support to families and individuals seeking emergency assistance. When responding to calls for assistance, our members are finding innovative ways to make a difference including encouraging re-education and leveraging services provided by other welfare agencies and local government. Our response to family difficulties focuses on children and their education. This includes supporting breakfast programs at disadvantaged schools, assisting school expenses, co-ordinating reading groups for families where English is a second language, sourcing low-cost computers, tutoring, and adult education. VINNIES YOUTH Successful Vinnies Youth “Kids Days Out” activities encourage parents to join in and prove to be a social event for the parents and children. SOCIAL JUSTICE Society members’ awareness of Social Justice issues and advocacy continues. Members see first hand the debilitating effects on families of the high cost or unavailability of housing, the hopelessness of the poverty cycle, and frequent encounters with people with mental illness. NURSING HOME Northern Central Council members continue nursing home visitation in the area. NO INTEREST LOAN SCHEME The No Interest Loan Scheme in the Preston Region continues to develop. VINNIES CENTRES Our Vinnies Centres’ volunteers and staff have done mighty work together with donors of goods, other benefactors and centre customers.

UPLIFTING CAMARADERIE Thomastown West Conference members and volunteers open the Lalor Drop-in Centre every Tuesday and Thursday for people in the local community to gather for a chat and a cuppa. A free cooked lunch is also provided. The conference has provided this social opportunity at its own expense for three years and for the people who regularly attend, it is an important date. Marginalised residents of rooming houses, unable to cook for themselves, enjoy a substantial meal in a homely atmosphere, relate to others, and have the ear and support of conference members. Camaraderie between all concerned is uplifting.

A SUPPORTIVE COMMUNITY Asylum seekers, Nayana and daughter Nuwani, have lived in a Parish-owned house for 18 months. Receiving no government support and not permitted to work, they relied on Eltham Conference along with other generous community groups to provide support. This helped them survive and enabled Nuwani to complete her education, while awaiting legal action for permanent residency. They have appreciated the support and were buoyed by the friendship and encouragement. They have graciously accepted assistance but given back much more. After all legal avenues were exhausted the Minister recently intervened and granted them permanent residence.

12 • St Vincent de Paul Society Victoria Inc.

WE SEE... WE HEAR... WE HELP Southern Central Council The Southern Central Council conference members have provided assistance to the value of $1,321,079 to 19,658 families in need during the last 12 months.

Regions

Conferences

Members

765

Auxiliary members

199

College conferences Vinnies Centres Area covered

9 10

South Metro

ACHIEVEMENTS LISTENING HELPS An 85 year old widow, Lorna, has been in touch with us for the past four years. She has had her ups and downs, mainly due to health reasons. Lorna has had three heart operations as well as other illnesses and needs help to pay for all her medication. Lorna’s grandson has had mental health issues and after a few days treatment turns up at Lorna’s place. He doesn’t go home to his mother’s place because they don’t get along. Lorna loves her grandson and helps him as much as she can even though she is on a pension. We help with her medication bills and food. However, what she likes most is having us visit, sitting at the kitchen table, talking about her family and her life. Lorna loves to bring out her photos and tell us about every one of her family. When she wants to go shopping we take her and when we return home, she makes us a cup of coffee. She is very grateful for the help. Lorna makes us feel good when we visit!

SIGNS OF GROWTH Southern Central Council conferences continued to grow in 2006-2007 and saw the induction of five new regional presidents. The council is also becoming financially self-supporting through expanded Vinnies Centres activities. SUPPORT THROUGH TRAINING Throughout the year Southern Central Council has run an average of one formal training course per month. We are committed to refining, developing and delivering new training courses to our members and volunteers. RESPONDING We have supported five conferences whose calls for assistance reached an average of 100 per month. During the past year we have seen our conferences in Pakenham, Berwick, Narre Warren and Dromana absorb vast increases in call volume. INITIATIVES Southern Central Council has provided active support to Box Hill in the promotion of initiatives, such as the Spirituality Program. We enjoyed active participation in the Call Centre Review and the Best Practice Guidelines initiatives. PROVIDING SUPPORT The council has demonstrated support for local and international communities. We contributed to the people of Timor via a container load of goods provided from sources in the Berwick Regional Council area. We continue our support for soup van activities in the CBD and Migrant and Refugee communities, particularly in the Dandenong area.

2006-2007 Annual Report • 13

WE SEE... WE HEAR... WE HELP Western Central Council The Western Central Council conference members have provided assistance to the value of $903,385 to 19,116 families in need during the last 12 months.

Regions

Conferences

Members

618

Auxiliary members

242

College conferences

Vinnies Centres

Area covered

West Metro

ACHIEVEMENTS COMMUNITY ACTIVITIES In November Columbian priest, Fr Bernie Lane, led a retreat at Oak Park with 150 people present. With the assistance of Ford and Alcoa, a Community Christmas Dinner was held for over 200 people at Geelong. Festival masses occurred throughout the year which were well attended and long serving members were presented with a medal recognising their service. SPECIAL WORKS Prison visitation continues at Barwon in Lara with the opportunity to expand this Special Work to other prisons. A successful Prison Information Day was held in Williamstown in October. The Geelong Region has the Queenscliff Holiday Home, which provides assistance to families or groups requiring some time out. TRAINING Soup Van volunteers were trained on how to handle difficult people. “Basics to Home Visiting” was provided for conference members and volunteers in Geelong and Altona Regions. A session on “Understanding Mental Illness” was also well attended in Geelong. RECRUITMENT Regional recruitment campaigns in the Essendon and Broadmeadows Regions promoted the Society and its good works to 150 potential volunteers and members. YOUTH WORK Training was provided to all Vinnies Youth conferences on policies and procedures for working with children. Over 200 secondary students and Vinnies Youth gathered for the Youth College Conference Day at St Columba’s College Essendon. VINNIES CENTRES The centre in Werribee relocated to larger premises and the Geelong centre has undergone extensive renovations. Several other centres received new fit-outs and signage.

AMAZING AND WORTHWHILE At Norlane Conference we serve a diverse clientele. With an average of 60 calls per month, most clients are desperate for food assistance and with the odd outstanding household bill. One couple has been with us for about five years. They both have addiction to drugs and alcohol. Recently the husband suffered a heart attack, and was in hospital and rehabilitation for four months. His wife depended strongly on our visits, mostly to just sit and listen as she talked of their trouble and how they found themselves in this position. The amazing thing was that the husband came home “dried out” for the first time in 11 years. As a result his wife undertook counselling, medical and psychiatric help and has now been drug and alcohol free for six weeks. To give them a boost we have arranged a holiday for them. This will be the first time away for them since their honeymoon 30 years ago. It was beautiful to see the change in this couple and a very visible answer to the many prayers offered on their behalf. They are very grateful to the St Vincent de Paul Society for helping them and sticking with them on their difficult journey. These are the amazing things that make our work so worthwhile.

14 • St Vincent de Paul Society Victoria Inc.

WE SEE... WE HEAR... WE HELP Gippsland Central Council The Gippsland Central Council conference members have provided assistance to the value of $693,009 to 9,770 families in need during the last 12 months.

Regions

Conferences

Members

283

Auxiliary members

College conferences

Vinnies Centres Area covered

11 South East Vic

GOOD WORKS IN ACTION John is on a disability pension and is living in his late grandmother’s home, which is built on stilts. The only access to the house is through an outdoor staircase. The stairs had recently moved away from the wall and were now very dangerous. John was particularly worried about the safety of his support workers from the Community Health Centre when they visited. John managed to save $200 towards the repair cost but it was a slow process and he was concerned that by the time he had saved the rest, the stairs would be totally wrecked. After being contacted by John’s Social Worker, the local conference agreed to have a new staircase installed at their expense rather than using John’s savings. We can only imagine John’s reaction but his Social Worker was extremely excited for him. The work on John’s staircase was carried out quickly and efficiently by a professional builder who was so impressed by the St Vincent de Paul Society’s generosity that he gave us a very large discount. Good works do have a flow on effect on people.

ACHIEVEMENTS TERTIARY EDUCATIONAL SPONSORSHIP This program provides assistance for students who have to leave home to access further education options. To date, of the 66 students assisted in the past six years, 38 are still studying, 12 graduated and are working, 16 did not take the offer or dropped out and 15 were selected for 2008. The program co-ordinator reports: • One of the first students now owns a dance and drama school. • A second year Psychological Science student, who would not have gone to university without our help, has been invited into the Golden Key International Honour Society (for undergraduates with the top 15% of marks). PRISON VISITATIONS APPRECIATED Volunteer numbers increased considerably and we received excellent reports from Fulham Prison. 750 prisoners receive a Christmas gift each year. Sports bags are supplied to prisoners on their release. We appreciate St Patrick’s College students’ assistance in packaging the gifts. DROUGHT, BUSHFIRES AND FLOOD Drought, bushfires and, more recently, flood has hit the Gippsland area. These natural disasters keep our members very busy. “Pamper Days” for women and men were organised and have proved to be of great benefit, boosting morale. YOUTHFUL ENTERTAINMENT Vinnies Youth entertained kids at Leongatha and Warragul. Enthusiastic students from the host colleges ably assisted. Unfortunately the event in Bairnsdale was cancelled due to floods. NETWORKING All conferences continue to work with other agencies to provide the best services for people requiring assistance.

2006-2007 Annual Report • 15

WE SEE... WE HEAR... WE HELP North Eastern Central Council The North Eastern Central Council conference members have provided assistance to the value of $1,255,273 to 22,074 families in need during the year.

Regions

Conferences

Members

476

Auxiliary members

131

College conferences Vinnies Centres Area covered

6 18

North East Vic

ACHIEVEMENTS LEARNING The council visited several works in Melbourne, which was a learning and humbling experience. 140 Vincentians attended a Central Council Day at Mooroopna to increase knowledge of the Society through speakers from our special works. FIFTH YEAR OF DROUGHT Assistance of food, material aid, some cash, utilities, travel expenses and even car tyres were provided. Five pampering days were held for farming women. Community family days provided activities for the whole family and supported local businesses. Kids Camps, co-ordinated by our wonderful Vinnies Youth groups, were held in Tallangatta and Harrietville benefiting 70 children. One regional council worked with 35 farmers affected by the drought. NEW BEGINNINGS • New conference established at Inglewood. • First Compeer volunteer program established in regional Victoria at Bendigo. • No Interest Loan Scheme established to help low income earners purchase necessities, maintaining people’s dignity. COMMUNITY ASSISTANCE The council purchased school books, uniforms and excursions for schools in the area. Sandhurst Vicar General Monsignor John White launched the Winter Appeal at Wangaratta. Students at Bendigo Catholic College carried out a successful clothing drive to support people in the area. Bishop Joe Grech made family holidays available at Harrietville. CARING FOR 30 YEARS One of our greatest works is evening visitation to residents of Anne Caudle Nursing Home by St Kilians, Bendigo – a work continued for 30 years.

WANTING TO BE HEARD Women from King Valley were exhausted, overwhelmed and needing to re-establish friendships after battling fires and struggling through the harshest drought in years. Most importantly they needed to be heard as they shared about what might assist their community to rebuild. Concerned workers and volunteers from the St Vincent de Paul Society, Anglicare, Salvation Army and the City of Wangaratta responded by creating “Pamper Days”. The Rural City donated $2,000 matched by the Salvation Army, while Anglicare and the Society each supplied $1,000. Wangaratta’s two conferences helped put pamper packs together and the Salvation Army supplied a bus to transport participants. Women enjoyed a free massage, facial and hair cut while Council childcare workers minded children. Members of St Patrick’s Conference painted faces and nails. Participants could try belly dancing and enjoy a Ploughman’s Lunch in a relaxed atmosphere. Over 100 women and 30 children attended “Pamper Days” in Cheshunt, Moyhu and Eldorado. All participants left with a smile and a “care package” filled with essential food items and special pamper products to take home.

16 • St Vincent de Paul Society Victoria Inc.

WE SEE... WE HEAR... WE HELP North Western Central Council The North Western Central Council conference members have provided assistance to the value of $712,243 to 12,255 families in need during the last 12 months.

Regions Conferences

5 44

Members

491

Auxiliary members

112

College conferences Vinnies Centres Area covered

4 17 West Vic

ACHIEVEMENTS FILLING THE NEED The No Interest Loan Scheme through Good Shepherd Youth and Family Services has developed steadily in providing assistance to people in need.

WARM MILDURA WELCOME Located within easy walking distance of shops and the riverfront, the St Vincent de Paul Society’s Beriman House in Mildura is a comfortable space for families and individuals to find rest and retreat. The weatherboard house is built on a large block and provides one double and four single beds, a large lounge/ dining room, well equipped kitchen and a laundry to ensure visitors have everything they need. The house has been well utilised since beginning operation in 2006. Sixteen families as well as four religious Sisters have been welcomed. The house was the perfect spot for one couple needing somewhere to stay while a parent was in Intensive Care at the local hospital. School holidays are proving the busiest times with visitors staying for a weekend or up to 10 days. They leave refreshed and rejuvenated. Local conference members provide assistance to ensure visitors feel comfortable and welcome – arranging transport if necessary, greeting those who travel by public transport, and visiting the house during their stay to check that all is going well. The house offers another opportunity for the St Vincent de Paul Society to provide valuable help and support. It is a special place for families to enjoy a peaceful holiday.

HOLIDAY HOMES The Mildura Holiday Home is now operating and Warrnambool Home is undergoing refurbishment. NEW REGION As a result of Strategic Planning, Wimmera Region was divided and Avoca/Tyrell region created. STRENGTHENING SUPPORT “Widening Horizons” run by the Sebastopol Conference has strengthened support for local disadvantaged families through the provision of tutoring for primary students, holiday activities, family budgeting and positive parenting sessions. Society members from St Patrick’s College provide services along with Centacare and Best Community Development. NEW MEMBERSHIP AND DEVELOPMENT OFFICER The appointment of a Membership and Development Officer is of enormous benefit with lending support and initiating programs in the area. Successful recruiting campaigns were held at Ballarat, Warrnambool East, Mildura and Maryborough. With Colac, Daylesford, Redan and Horsham in desperate need of assistance, this appointment is significant. DROUGHT ASSISTANCE The council’s contribution towards drought relief in the Wimmera and Mallee, enabled assistance for schools in Birchip and Hopetoun, subsidising camps and excursions. We also provided $11,000 to keep Hopetoun swimming pool operating. REJUVENATING The reconstitution of the Ouyen Conference and relocation and refurbishment of the Ouyen Centre was a highlight. The perseverance and commitment of Tony Keaney, and Sunraysia President, Bob Pollock, resulted in a rejuvenated Ouyen Conference and a well performing centre.

2006-2007 Annual Report • 17

WE SEE... WE HEAR... WE HELP Vinnies Youth Young adult members provide a positive, safe environment for children where they can interact with their peers. Vinnies Youth members interact on a personto-person basis acting as role models for all the children they work with.

ACHIEVEMENTS VINNIES YOUTH MEMBERS In Victoria, there are over 20 young adult and 40 college conferences. Activities vary widely but include: running Kids Camps and Kids Days Out, volunteering on soup vans and in centres, home visitation, nursing home visitation, tutoring and fundraising. STATE YOUTH TEAM The State Youth Team made a significant contribution to the planning of the Vinnies Youth Ball,Youth Launch and Festival Mass, and College Conference Day. Preparations for World Youth Day 2008 events in Melbourne are underway. ROADSHOW Nine young Vincentians travelled to Leongatha and Warragul to run the Roadshow program at the local Catholic secondary schools. They worked with students, training them to run positive, fun-filled activity days for up to 50 children. KIDS CAMPS Young Vincentians run camps for children who usually do not have a holiday. While activities and locations vary, the aim is the same: to mentor young people and provide opportunities they usually miss out on while their parents receive needed respite. KIDS DAYS OUT Kids Days Out provides excursions for children to places they do not experience due to their family situation. Visits include attractions, zoos and activity parks. VINNIES YOUTH BALL The Vinnies Youth Ball provides an opportunity for Vinnies Youth to celebrate! 300 people attended enjoying good food, music and dancing. The event raised over $4,000 to assist Kids Camp activities. SHEPPARTON FASHION PARADE Eager Year 12 students from Shepparton’s Notre Dame College organised a Vinnies Fashion Parade at Maude Shopping Complex. They helped raise awareness of the Society’s works, promote the Vinnies Centre and raise greatly needed funds.

UNEXPECTED SURPRISES I love the unexpected surprises at Kids Camps – times when you’re reminded why you put yourself through five noisy, silly, funny and challenging days! Before leaving I was told about an extremely challenging little girl coming on the Kids Camp. I was warned that she was very large, could throw violent temper tantrums, wander off and had a possible diagnosis of Oppositional Defiance Disorder (when a child refuses any kind of instructions). When Emma arrived she turned out to be one of the favourites on camp. I think she just found her element. We never saw a single tantrum! She gave everything a go, put flowers in her hair, made best buddies, dressed herself and the leaders up for the disco and won an award for the best dance moves! Emma is largely ignored at home as she has much younger siblings and a frazzled single mum. All those tantrums were probably cries for attention. She just needed someone to be interested in her and make her feel valued. This is what our camps are all about – the relationships we build with kids helping them grow in confidence and giving them the opportunity to shine. Written by a Vinnies Youth member.

18 • St Vincent de Paul Society Victoria Inc.

WE SEE... WE HEAR... WE HELP Social Justice The Social Justice Committee brings together representatives of the St Vincent de Paul Society across Victoria to identify current issues of injustice, seek practical solutions and advocate on behalf of people in need.

ACHIEVEMENTS

THE GIRL WITH WINGS Michael was worried about his daughter, Susan, who was suffering with kidney disease. He wanted to donate one of his kidneys but this meant taking time off work to undergo the operation at a Melbourne hospital. Michael was a low wage earner and the cost of treatment was a heavy burden on the family’s budget. A conference stepped in to help, supplying medications, weekly food, fuel and money for phone calls to the hospital. They also arranged an E-tag for Michael’s travel to and from Melbourne during Susan’s treatment. The operation was successful and the conference continued to support the family supplying extra clothes, school uniform and books for Susan. However the rising cost of petrol by the following April meant the family was spending $60 on each trip to Melbourne for their daughter’s on-going treatment after the transplant. Vincentians were concerned that the soaring petrol prices meant the situation was becoming unsustainable. Conference members arranged for local newspaper coverage on the family’s plight which resulted in contact from Angel Flight Australia, who now fly the daughter and mother to and from Melbourne for each treatment at no cost to the family.

ISSUES AND IMPACTS The committee’s 11 meetings during the year covered issues such as impacts of gambling, affordable housing, utility costs, payday lenders, impacts of fire, drought, flood and frost, support for and assistance to young families and increased cost burdens on pensioner groups. ADVOCACY Research and Policy Manager, Gavin Dufty maintained high-level contact with statutory and regulatory bodies, accomplishing much on behalf of people served by the Society. THE FORUM 70 Vincentians attended the Social Justice Forum held in October 2006. The forum included presentations on mental health by Membership and Development Manager, Frances Warren and Compeer Manager, Geoff Brown. IN THE COMMUNITY The appointment and training of Social Justice Officers continued with outstanding progress in the Southern Central Council area. There are now over 100 officers in Victorian conferences. Bulletins covering topics such as affordable computers, energy concessions and rental bonds continue to be well received. COST OF LIVING The Relative Cost of Living Index Report, by Gavin Dufty, was well received, with continuing interest in these findings. Presentations were made to the Society of Australian Industry and Employment and the Council for the Aged. RENTAL HOUSING The committee actively supported the successful National Council initiative on affordable rental housing (paper released at Ozanam House in July 2007), interacting with Victorian Tenants Union, Real Estate Institute of Victoria and other State welfare agencies. STRONGER RELATIONSHIP The committee initiated discussions with Centrelink, to build a stronger working relationship at the local level to better assist those who come to us for help.

2006-2007 Annual Report • 19

WE SEE... WE HEAR... WE HELP Soup Vans The St Vincent de Paul Society’s four soup van services provide assistance to people living on the streets, boarding houses, refuges and low-rise/high-rise apartments. The soup vans offer more than just a meal, they also offer friendship.

ACHIEVEMENTS MARGARET OATS SOUP VAN – COLLINGWOOD Operating six nights per week and covering the areas of Collingwood, Richmond and Kew, the van’s 60 volunteers provide food and friendship to people in boarding houses, lowrise/high-rise flats, refuges and on the streets. For many, this contact will be the first link to the outside world for the day. This year they distributed 27,300 meals to 87 people per night. MATTHEW TALBOT SOUP VAN – FITZROY Operating seven nights per week and covering the areas of Fitzroy, North Melbourne, Southbank and the CBD, the van’s 250 volunteers have distributed 104,000 meals to 286 people per night. Their relationships with the people they serve does not end with the handing over of a meal; they provide links to other relevant services, including health and transitional housing, and referrals to other conference services. MATTHEW TALBOT SOUP VAN – FOOTSCRAY Operating seven nights per week and covering the areas of Footscray, Footscray West, Maidstone, Williamstown and Yarraville, the van’s 60 volunteers prepare meals to be distributed then head off to visit Footscray’s local flats, boarding houses and outside the Whitten Oval. This year they have distributed 25,900 meals to 71 people per night. FREDERIC OZANAM SOUP VAN – MOE Operating two nights per week and covering the areas of Moe and Newborough, the van’s 25 volunteers have distributed 5,772 meals to 55 people per night. The soup van volunteers offer friendship, care and genuine concern to people in need. Meals provided Margaret Oats Soup Van – Collingwood Matthew Talbot Soup Van – Fitzroy Matthew Talbot Soup Van – Footscray Frederic Ozanam Soup Van – Moe

People assisted Volunteers per night available

27,300

104,000

286

250

25,900

5,772

162,972

499

395

SOUP VAN CONNECTION An excellent connection has developed between Xavier College and the St Vincent de Paul Society through the work of the Margaret Oats Soup Van. On a typical night, the van departs the Collingwood depot stocked with sandwiches, soup, cordial and sweets prepared by volunteers known as Vannies. They visit specific families in the low-rise/high-rise apartments, boarding houses, women’s refuges and assist people on the streets, who need a meal or a friendly chat. Xavier College has established a Social Justice Network, to form a link between educational ideals and practical life experience. The network provides opportunities for the wider school community to participate in a variety of local projects. Through a generous donation from the Estate of the late Betty Ryan, the Xavier Social Justice Network purchased a new soup van for the Society. The new van, which was officially handed over by Miss Margaret Tutton, will greatly expand nightly visitation around Collingwood and Richmond. The Xavier community also provides assistance with Christmas presents for children and old Xaverians run barbeques at boarding houses twice a month offering friendship and support. An initiative is the recently launched “Sponsor the Soup Van” program that assists with the van costs of $150 per night. Donations to this program are distributed to all four Society soup vans and assist the people cared for by the services.

20 • St Vincent de Paul Society Victoria Inc.

WE SEE... WE HEAR... WE HELP Vinnies Centres Around two-thirds of Vinnies Centres in metropolitan Melbourne and regional Victoria are managed and run by volunteer managers. The role of centre manager is pivotal to the success of the centre and the support of the volunteer team is an important factor in this. Centres Financial Overview

Material Aid

Sales

$ 14,963,659

Expenses

$ 6,304,078

Funds available for distribution

$ 8,659,581

PASSION AND ENDURANCE It takes passion, drive and energy to manage a Vinnies Centre, according to Geraldine Grimmett, Centre Manager of the Vinnies Centre – Mont Albert. Geraldine has been managing the centre for seven years and loves her role. “Sometimes people just come in to talk,” says Geraldine, “it’s all part of the job!” Located in the busy Hamilton Street shopping strip, the centre attracts a diverse range of customers. Geraldine is a well-known local identity, famous for always wearing a hat. Although not located in a bustling strip like its metropolitan cousin, Vinnies Centre – Colac is just as busy and a vital part of the community. Volunteer Margaret Morrissy, has been Centre Manager for seven years and volunteering for nine. Margaret loves everything about her role – the constant challenges it presents and the different types of people who volunteer. “To be a good Centre Manager,” Margaret says, “you need to understand your customers and know your volunteers.” Colac and Mont Albert are very different centres in very different locations, with a lot in common – wonderful volunteers with passion about the Society and enduring commitment. Across Victoria there are many volunteers like Margaret and Geraldine contributing their energy and talents to ensure our centres are successful.

The value of product (clothing, household items and furniture) given away by Vinnies Centres for welfare purposes during 2006-2007 totalled $1,197,229.

ACHIEVEMENTS VINNIES CENTRES Customers patronised our shops in greater numbers this year with another strong performance recorded. Sales were up by $1.39m (10.2%). Comments like “I can’t believe this is an Op Shop!” are testament to the significantly enhanced presentation standards within our outlets. New Vinnies signage complemented by effective marketing, such as The Wiggles campaign, present a more contemporary image for our centres. However, we have not lost sight that, now more than ever, people rely on Vinnies for good quality items at an affordable price as well as a sympathetic ear. CHANGES Vinnies Centres in Ringwood, Ouyen, Benalla, Croydon and Werribee were relocated. During the year a number of centres had a minor or major refurbishment which included new signage. VINNIES VOICE A database incorporating details of all our centre volunteers was developed. We have 4,500 volunteers. A monthly newsletter, Vinnies Voice, launched in December, shares stories about our people and their wonderful work. Centres provide vital cash flow to fund increasing welfare programs. TRANSPORT Accounting firm KPMG conducted, pro bono, an exhaustive review of our transport operations and made recommendations. Thanks KPMG. Our goal is improved and cost effective services for welfare deliveries and donor pick-ups. Initiatives, involving volunteers and staff in the roll-out of the outcomes, are underway.

2006-2007 Annual Report â&#x20AC;˘ 21

WE SEE... WE HEAR... WE HELP Vinnies Centres Alfredton Ararat Ascot Vale* Ashburton* Bairnsdale Bayswater* Benalla Bendigo* Briar Hill Camperdown Casterton Castlemaine Clayton Cobram Coburg* Colac Collingwood Cowes Cranbourne* Croydon Dareton Daylesford Eaglehawk Echuca Edithvale* Ferntree Gully Frankston* Geelong* Glenroy Hamilton Hampton Hastings Hawthorn Heidelberg Heights Heyfield Hoppers Crossing* Horsham Kangaroo Flat Kerang Kew East* Korumburra Kyabram Kyneton Lalor Leongatha Lilydale Malvern

Mansfield Maryborough Melton Mildura Mitcham* Moe Mont Albert Mooroopna Mornington Morwell Mount Clear Newport Norlane Numurkah Oakleigh* Ocean Grove Ormond Ouyen Pakenham Pinewood Port Melbourne* Preston Queenscliff Ringwood Sale Seaford Sebastopol Seymour Shepparton* Springvale* St Albans St Arnaud Sunbury Sunshine Swan Hill Tatura Traralgon Wangaratta Warburton Warragul Warrnambool Wendouree Werribee Wodonga* Wonthaggi Yarrawonga

In Victoria the St Vincent de Paul Society has 93 Vinnies Centres providing quality clothing, furniture and other affordable household items to the public.

DONATIONS OF GOOD QUALITY CLOTHING, FURNITURE AND HOUSEHOLD ITEMS CAN BE MADE TO ANY VINNIES CENTRES. CALL 1800 621 349

THE WIGGLES SUPPORT VINNIES CENTRES * Denotes centres with INNZONE fashions.

22 • St Vincent de Paul Society Victoria Inc.

WE SEE... WE HEAR... WE HELP Migrants and Refugees The Migrant and Refugee Committee seek a fairer and more humane treatment of asylum seekers. The program provides a range of services to support and assist refugees to rebuild their lives.

ACHIEVEMENTS FEASIBILITY STUDY State Council conducted a feasibility study into establishing a tuition program, in partnership with Centacare, for refugee and disadvantaged school children from Greater Dandenong. Hopefully this will operate at the commencement of the 2008 school year.

REBUILDING LIVES Pala Kamara is from Liberia in West Africa. She was one of many refugees able to journey to Australia to make a new start. But there was another chapter in Pala’s extraordinary life. She was separated from her four year old son, Cooper Wolobah, during a catastrophic period of intense warfare between government and rebel armies in Liberia. Pala had to flee to neighbouring Guinea. There, she and her husband, James, had two children while staying in refugee camps run by the United Nations High Commission. Given the opportunity to come to Australia under a humanitarian program, they arrived in Dandenong in 2005. Pala could not forget her son and made strenuous efforts to locate him through relatives and friends. Somehow Cooper was found. St Mary’s Conference in Dandenong helped to pay for Cooper’s living expenses. Cooper was allowed to come to Australia after being granted a subclass visa and the Migrant and Refugee Committee paid the deposit for his airfare. In May 2007, Cooper was finally re-united with his mother Pala, 17 years after they were separated. A new chapter of their lives has begun.

ASSISTING THE SUDANESE COMMUNITY The Dandenong Sudanese pastoral liaison worker referred adults and children to parish sacramental programs and helped families with government forms, enrolling children for school, and supporting Sudanese students at the parish school. Co-operation between Red Cross Tracing Service and Dandenong Conference allowed settled families to reunite with long-term missing relatives. DRIVING TUITION Financial grants to Dandenong Conference enabled driving tuition for African women. EMERGENCY ACCOMMODATION West Papuan, Sudanese and Sri Lankan families were accommodated in four emergency accommodation units. NEW ARRIVALS St Albans South Sudanese caseworker welcomed new arrivals at the airport, assisting them to obtain accommodation and administering the loan program. FAMILIES ASSISTED Families were assisted with air travel costs for family reunions and partial funeral expenses for transportation of a deceased person to their country of origin. FAIRER TREATMENT National Council communicated with government advocating fairer treatment of those undergoing the controversial Citizenship Test. ASSISTING ADOLESCENTS We continued to assist disadvantaged adolescents lacking schooling, families experiencing difficulty obtaining housing and sole parent mothers accessing education.

2006-2007 Annual Report • 23

WE SEE... WE HEAR... WE HELP Overseas Development The Society establishes partnerships between local Victorian conferences and developing countries. The objective is to assist developing countries to move towards self-sufficiency, joining with them in prayer, contact and material support. Country

ACHIEVEMENTS TWINNING Twinning links Vincentians in friendship; cutting through language and cultural barriers allowing us to share and learn from each other. Victorian conferences have strongly supported our Twinning ideals transferring a total of $119,072 to our overseas partners. Christmas and Easter Grants have been generously supported throughout the past year with a total of $99,630 transferred to our Twins. Currently Victoria has 532 Twins in eight countries. ASSIST A STUDENT This educational scholarship program continues to grow in popularity. As a result, demand for scholarships exceeds supply. The annual appeal raised $89,797 allowing 1,283 scholarships to be allocated. A further fund transfer boosted the final figure to $130,054. As a result, 1,858 scholarships were awarded making this our most successful year to date. Victorian members robustly supported project applications, particularly those encouraging self-help and participation. Strong support for this program also comes from the general public. SELF-HELP PROJECTS We continued to support smaller projects to the value of $20,000. These included Self-Help Loans to 139 families, Cow Banks to 15 families, Tailoring Sewing Centres to 29 families and Milking Cows to 15 families. Assistance valued at $36,600 was also provided for larger projects such as: nurse training in Pakistan of $10,600, a housing project in the Philippines of $6,000 and the National Office in India of $20,000. TRAINING One highlight this year was the successful Training Day at Box Hill where 50 members attended. Kits on the role and responsibilities of Victorian Twinning Officers were developed and distributed to all conferences. WORLD YOUTH DAY The Overseas Development Committee is involved in World Youth Day 2008 preparations. Conferences and councils are organising fundraising events to allow members from disadvantaged countries to attend.

Twinned Conferences

Bangladesh Caroline Islands Fiji India Indonesia Myanmar Pakistan Papua New Guinea Philippines Thailand

Students assisted

2 1 316 16 58 23 112 4 532

45 1,057 174 176 11 231 164 1,858

HINNA’S STORY The Assist a Student program encourages people to take control of their own destiny, to respect people’s dignity and to provide hope for the future. This program shares what we have with people in developing countries. In many Asia Pacific countries, education is a key to developing a person’s self-esteem and skills which in turn has a positive effect on the whole community. The Assist a Student program provides funding to train and educate a student for one year and the results speak for themselves: Greetings of peace and love of Christ be with you. My family and I are fine and I do hope that you are fine by the grace of the Lord Jesus Christ. I am Hinna and I am from Pakistan. My mother is a school teacher and my father is a sanitary worker. I have five siblings. I have completed my Year 11 and I want to continue my study. Due to financial difficulties, it is hard for my parents to support all the children in their education. I would like to thank the St Vincent de Paul Society for the support. I want to thank you for taking a keen interest in the Christian students of Pakistan, who are facing many difficulties in their everyday lives. I do pray to God that he may shower his blessings upon you so that you may continue this great work.

24 • St Vincent de Paul Society Victoria Inc.

WE SEE... WE HEAR... WE HELP Compeer The Compeer volunteer program operates in Melbourne’s eastern suburbs and Bendigo, matching trained volunteers with people diagnosed with mental illness.

ACHIEVEMENTS RECRUITMENT AND MATCHES In addition to 50 volunteer/client matches, 50 new volunteers were recruited and 40 new matches made.

COMMUNITY BENEFITS Kate had recurrent depression and multiple physical complications including diabetes, exacerbated by her lack of self-care. In Kate’s words, mental illness is more debilitating. People accept her physical disabilities, but avoid her if aware of her mental illness. She was extremely isolated. Kate was matched with Margaret, a volunteer of similar age. Nine months later the referring practitioner reports, “Kate’s mental state has improved. She needs to see me less. Kate’s decreased use of health services has flow on effects for the community. She would be using other resources if she didn’t have her volunteer.”

OUTSTANDING IMPROVEMENTS When Craig read an article about the Compeer Program in his local newspaper, he thought of his cousin who has experienced mental illness. Craig wondered if he could volunteer his time after work or on the weekend. He phoned us and was interviewed, trained then matched with Bill, a client of mental health services in his area. Craig and Bill catch up for an hour every Sunday afternoon. They walk, sit in a cafe or watch a local cricket or football match. Conversation is low-key. Some days Bill is not very communicative. However, Craig’s regular visits have improved Bill’s self-confidence. He is now participating in new social activities.

COMPEER – BENDIGO A new office was opened in Bendigo following consultation and planning with mental health services. We employed new staff and 16 volunteers have been trained with 10 of these matched in the first five months. SURVEY RESULTS An annual survey showed 90% of companions and their mental health professionals noted improvement in selfesteem, confidence and feeling less isolated. Health professionals noted that the matching assisted with learning skills and coping mechanisms. RESEARCH PROJECT Research into how volunteers and companions interact included 58 interviews with volunteers, their match, companions and referring mental health staff. The report will be circulated to the Compeer program in Australia and USA and a variety of mental health programs. VOLUNTEERS AND COMPANIONS 150 people attended 10 social functions held at local cafes. Over 80 volunteers and companions attended a Christmas luncheon, provided by a local Catholic College. PROGRAM PROMOTION The program has been widely promoted in Melbourne and Bendigo through community newspapers, community centres, volunteer resource centres and word-of-mouth. Compeer volunteers make themselves available for interviews and photographs. NETWORKING Staff members readily share experiences, resources and organisational details to support Compeer programs in other States and to develop networks.

2006-2007 Annual Report • 25

WE SEE... WE HEAR... WE HELP Good Works MINI VINNIES – ST JOSEPH’S WARRNAMBOOL In 2004, Mini Vinnies was established at St Joseph’s School in Warrnambool. Each year group members and the commitment to helping others have grown. Today there are 35 members and the success of this group is attributed to the support from staff and students at St Joseph’s. The group aims to develop awareness of social justice in the community and promote the Society’s work. Mini Vinnies are able to raise funds and reach out to help people in need. Students from Grades 5 and 6 participate in weekly meetings and workshops to pray, voice ideas and concerns, organise fundraising events and inform other students about issues in the community. The dedication of Mini Vinnies members and St Joseph’s staff ensures the Society will continue into the future and social justice will be at the forefront.

SUNSHINE LEARNING TOGETHER PROGRAM In April 2007 the Sunshine Learning Together program was officially launched in Melbourne’s western suburbs. This initiative allows parents from nonEnglish speaking backgrounds and their pre-school children to access learning opportunities together at the Uniting Care – Sunshine Mission. Sunshine Learning Together was initiated by the St Vincent de Paul Society in partnership with Adult Multicultural Education Services, the Victorian Cooperative on Children’s Services for Ethnic Groups, Uniting Care – Sunshine Mission and Our Lady’s Parish. Families from Sudan, Ethiopia and Burundi attend the classes which operate twice a week during the school term. The program seeks to engage parents who are not accessing English as a second language classes due to concern about being separated from their children. The program also offers professional child minders.

VINNIES BUDGET GROCERIES In March 2007 the new Wendouree West low-cost food outlet, Vinnies Budget Groceries, was opened by the Minister for Housing, The Honourable Richard Wynne MP (pictured) with North Western Central Council President, Allen Moloney and local resident, Faye McIntosh. Vinnies Budget Groceries is a joint partnership between the St Vincent de Paul Society, Uniting Care Ballarat and Wendouree West Community Renewal. The Ballarat community has rallied behind this neighbourhood supermarket that is staffed by volunteers and provides basic groceries at budget prices and is run at break even allowing the follow-on effect for budget prices for basic grocery items. Vinnies Budget Groceries is located in Violet Grove, Wendouree West and provides practical support to the community in Ballarat.

26 • St Vincent de Paul Aged Care & Community Services

WE SEE... WE HEAR... WE HELP Board of Directors St Vincent de Paul Aged Care & Community Services was incorporated on 1 August 2003 as a result of the St Vincent de Paul Society’s desire to ensure major government funded works are developed and run with service expertise and managed professionally. The Board of Directors is empowered with independent responsibility for the strategic direction and development of the organisation in accordance with the Mission and ethos of the St Vincent de Paul Society.

Pamela Macklin Chair

Maurie Joyce

Allen Pretty

Peter Rigg

Catherine Collins

Mark Stenhouse

Mary O’Reilly

Jeremy Brasington

Lois Lindsay

Doug Kent Chief Executive Officer & Company Secretary

RETIREMENTS

APPOINTMENTS

• Gabrielle Levine, resigned 16 November 2006

• Jeremy Brasington, appointed 29 July 2006

• Adrian Cervetto, resigned 30 November 2006

• Mark Stenhouse, appointed 29 July 2006

• Syd Tutton, resigned 26 February 2007

• Mary O’Reilly, appointed 27 February 2007

• Julie Morgan, resigned 10 May 2007

• Catherine Collins, appointed 24 April 2007 • Lois Lindsay, appointed 21 August 2007

2006-2007 Annual Report • 27

WE SEE... WE HEAR... WE HELP Chair and Chief Executive Officer’s Report This year has seen St Vincent de Paul Aged Care & Community Services advance in the delivery of its strategic objectives on many fronts, and the Board and Chief Executive Officer are pleased to now be overseeing the realisation of objectives that have been on the planning table for some time. Foundations established in previous years are now providing the impetus for a number of exciting initiatives that will further advance our ability to respond to our Mission of serving the marginalised and disadvantaged. NEW RESIDENTIAL AGED CARE FACILITY Work on the $13m project to construct a new 91-bed residential aged care facility at Hamlyn Heights, Geelong began in August 2006. The project to date is progressing well towards its December 2007 completion and within budget. To date the project has been funded by drawing on our internal reserves, but a loan facility has been established and will be drawn upon in the second half of the project’s life. Proceeds from the proposed sale of our two existing Geelong facilities, Rosalie House (32 beds) and Vincentian House (59 beds), will further offset the construction costs.

Pamela Macklin, Chair

FIVE-YEAR STRATEGIC PLAN A key outcome for the year has been the finalisation of our five-year Strategic Plan. Focusing on “client outcomes” within a financially viable framework, the plan is underpinned by quality service delivery and achieving synergies through close relations with the St Vincent de Paul Society Victoria Inc. We have a commitment to evidence-based advocacy on behalf of those we serve and seek to represent, supported by research that puts St Vincent de Paul Aged Care & Community Services at the forefront of public policy formulation. Importantly our Strategic Plan was developed through a process of engagement and consultation across the organisation. Those who will ultimately have responsibility for delivering to the plan, our service managers, were involved from the embryonic stages through to the final draft that the Board considered and ultimately signed-off on. Annual Business Plans followed, bringing accountability and transparency across all operations of the organisation. APPROVED PROVIDER STATUS This was the first year St Vincent de Paul Aged Care & Community Services operated as an Aged Care Approved Provider, as legislated under the Aged Care Act 1997, following the transfer of bed licences from the St Vincent de Paul Society Victoria Inc. on 1 July 2006. This concluded the establishment of St Vincent de Paul Aged Care & Community Services in its full capacity as originally envisaged by the Society many years ago. The bed licences added $14m of intangible assets to our Balance Sheet. Another achievement under our Approved Provider status has been bringing online the 20 Community Aged Care Packages St Vincent de Paul Aged Care & Community Services was awarded by the Department of Health and Ageing in December 2005. This has been a significant milestone for the organisation as we developed all the start-up infrastructure and procedures necessary to successfully administer this service. Across the year there has been a steady increase of clients to the service, and we concluded the year at near capacity. Most importantly we are now well positioned to expand the service, having bedded down our procedures, and an application for additional packages targeting people in Melbourne’s north west from culturally and linguistically diverse backgrounds has been made.

Doug Kent, Chief Executive Officer

28 • St Vincent de Paul Aged Care & Community Services

WE SEE... WE HEAR... WE HELP Chair and Chief Executive Officer’s Report (cont.) NEW FAMILY VIOLENCE SERVICE – OLIVE’S PLACE This year has seen St Vincent de Paul Aged Care & Community Services become a serious contender for a number of major tenders issued by the Victorian Government. This participation signals our intention to become a leader in service delivery and a reasoned voice in public policy development. Our major success for the year occurred in June with the Victorian Government awarding us management of Olive’s Place, a family violence service. This represents the opportunity to deploy the service delivery model developed at Marian Community, and now widely recognised in the sector for its innovativeness and success in dealing with a very vulnerable client group. From a strategic perspective, Olive’s Place fits into our Strategic Plan, and is particularly important as it secures recurrent funding in the Department of Human Services’ southern region, a first for the organisation. FINANCIAL PERFORMANCE Of total revenues of $25.8m (up $842K from 2005-2006), a net surplus of $2.4m has been achieved this year, compared to $2.5m in 2005-2006. This includes $1.6m of income received from our aged care operations that is considered “non-operating” in nature and under Department of Health & Ageing guidelines is to be directed to the on-going maintenance and development of our facilities. Our Balance Sheet remains strong, founded on conservatism and prudent asset management. During 2006-2007 we have directed $5.6m into capital projects, predominantly the new aged care facility, which has seen our investments fall by $3.6m. This demonstrates the strong cash flow nature of the organisation, whereby we have sustained this significant capital contribution to our future without incurring a full impact on our reserves. LOOKING AHEAD The coming year promises to hold even more challenges. Completion of the Hamlyn Heights aged care facility is of course a major priority, not only from a project management perspective, but more importantly, that our residents experience a smooth transition from Rosalie House and Vincentian House. Settling into the new facility will require special skills, and we remain ever vigilant to our responsibilities, both legislated and ethical, to ensure our compliance and quality regime continues at the highest standard. We are committed to continuing our research-based advocacy and through this further develop our relationship and standing with all levels of government. We believe this will underpin further successful tender applications, as our credibility and reputation increases. We foresee no easing of demand for our services. In fact we are acutely aware of the need to exact the maximum benefit from the funds we receive to assist as many people we possibly can. Assisting greatly in this challenge is a large body of volunteers who have continued to provide immeasurable support without ever seeking anything in return. We equally acknowledge our dedicated employees, who bring a commitment and professional approach that focuses on achieving the best outcomes for our client group. Together we all aim to impact the lives of those we work with, hoping the support we provide will lead to a life they can be proud of.

Pamela Macklin Chair

Douglas Kent Chief Executive Officer

2006-2007 Annual Report • 29

WE SEE... WE HEAR... WE HELP St Vincent de Paul Aged Care & Community Services St Vincent de Paul Aged Care & Community Services manage professional welfare services focusing on aged care, homelessness and supported employment for people with a disability. The services are largely government funded but also raise funds through donations from individuals and philanthropic trusts in order to provide additional support over and above the government funded level. With approximately 550 employees and supported by volunteers, St Vincent de Paul Aged Care & Community Services assists over 120,000 people each year.

OUR WORK • Aged Care Services • Community Services • Disability Employment Service

30 • St Vincent de Paul Aged Care & Community Services

WE SEE... WE HEAR... WE HELP Aged Care Services St Vincent de Paul Aged Care Services provides care and accommodation for elderly citizens through our eight facilities operating across Victoria. These include a nursing home for residents with high-care needs, hostels for residents with low-care needs and a Day Therapy Centre which complements the services provided to our 350 residents.

APPROVED AGED CARE PROVIDER St Vincent de Paul Aged Care Services is now an Approved Aged Care Provider. The Department of Health & Ageing also approved the transfer of all bed licences to St Vincent de Paul Aged Care & Community Services. This year in the residential aged care services sector, more aged care facilities were classified as non-compliant for Accreditation Standards in the “For Profit” and “Notfor-Profit” sectors. A new accreditation process, Mark III, was introduced, which focused on Resident Outcomes that must be evidenced. All eight St Vincent de Paul Aged Care Services’ facilities received full accreditation for the maximum of three years. This is a significant achievement for the organisation. WorkSafe visits to residential facilities have all been successful. The Department of Health & Ageing approved our Nursing Home and Bailly House for respite. An extra respite bed was approved and allocated to this facility. Gastroenteritis outbreaks occur seasonally in the general community and infection can be transferred to residential care facilities. Correct procedures in accordance with Local, State and Commonwealth guidelines were implemented to manage occurrences at our residential aged care facilities. Authorities inspected the premises with positive outcomes. POLICE CHECKS The Department of Health & Ageing introduced mandatory requirements for police checks for employees and volunteers which have been implemented by all facilities. BRANCHING OUT Residents planted two trees symbolising Vincentian House and Rosalie House at a Blessing Ceremony in August to mark commencement of works at the new Hamlyn Heights site in Geelong. The ceremony was well attended and received favourable coverage in Geelong’s local newspapers. State President, Jim Grealish, and immediate past State President, National General Secretary and past Board member, Syd Tutton, were special guests.

SENIOR MANAGEMENT CHANGES Julia Currell resigned as General Manager Aged Care after making a lasting contribution to the organisation, and establishment of a professional, committed management team. Aged Care Quality and Training Manager, Karen Lowe resigned to travel overseas. She provided exceptional backup to the General Manager and established a comprehensive training program, which attracted industry interest. Joanne Edwardes, previously Manager of Bailly House and St Anne’s Hostel replaces Karen. Claire Schmierer was appointed General Manager Aged Care in April. A Registered Nurse, Claire has a B App Science in Nursing (Administration) and a Masters Bus Admin. She brings a wealth of knowledge from various management and senior nursing roles. AGED CARE MANAGEMENT TEAM Our team has undergone a number of changes: • Kathy Rieusset is now Facility Manager for St Anne’s Hostel in Westmeadows, following Jeannie McKenzie’s resignation. • Lucy Chapman is Facility Manager of Bailly House in North Melbourne. • Jan Barnes remains Facility Manager of May Noonan Hostel in Terang. • Gayle Kase is the Facility Manager of O’Mara House in Traralgon. • Terri Gaylor is the Facility Manager of Vincenpaul Hostel in Mont Albert North. • Sue Ferrie is acting Facility Manager of Rosalie House and Vincentian House in Geelong. • Joanne Edwardes maintains demanding roles of acting Business Manager of our Nursing Home and Day Therapy Centre, Box Hill, as well as Training and Quality Manager. • Lorraine Lloyd continues as Aged Care Administration Manager. St Vincent de Paul Aged Care Services continue to provide quality care to its communities, as well as developing strategies for leading it into another exciting and productive year.

2006-2007 Annual Report • 31

WE SEE... WE HEAR... WE HELP Aged Care Services SUPPORTING A FRIEND The St Vincent de Paul Nursing Home in Box Hill was privileged to host some of Australia’s musical elite as they performed a free concert to support a fellow musician Bill Denning. Bill is recovering from a stroke. A renowned keyboard and harmonica player, Bill performed more than 2,500 gigs with the 70s soft rock band, The Recliner Rockers. He also travelled with the band to the United States in 1992 performing in New Orleans. Bill wrote/co-wrote many of the band’s original songs. Bill can no longer play the keyboard because of the debilitating effects of his stroke, but he still plays the harmonica and took centre stage to perform with his peers. The Day Therapy Centre and its dedicated staff are also playing a major role in his recovery, while the unwavering support of his friends has done the rest. The concert was enjoyed by everyone and allowed some residents to play their own favourite instruments including Alf Hurst, a Day Therapy client, who played trombone. This is the second concert where musicians entertained residents, clients and staff at the centre.

Facility

STAFF TRAINING Training has been provided and remains a focus for our staff: • Twelve staff were identified as being eligible for Personal Care and Division 2 Nursing traineeships and through the Commonwealth Better Skills for Better Care Funding, nine staff are completing Certificate IV Personal Care and one staff member is undertaking Certificate IV in Lifestyle and Leisure. • Karen Lowe, the previous Training Manager, received a grant for Chronic Disease Management from the Australian Nursing Federation. The statistics have been published in a Japanese text. • Staff at St Vincent de Paul Aged Care Services excel in other aspects of their work as demonstrated by: Sharon Carrato from Geelong being a finalist in the Australian Aged & Community Service Award for Excellence and Chris Duff from Traralgon received an award from Rotary for pride in workmanship and excellent work in Aged Care.

Bailly House May Noonan Hostel St Vincent de Paul Nursing Home O’Mara House Rosalie House St Anne’s Hostel Vincenpaul Hostel Vincentian House

Service Day Therapy Centre

Location

Beds

North Melbourne Terang Box Hill Traralgon Geelong North Westmeadows Mont Albert North Geelong West

41 40 30 49 32 30 53 59 334

Location Clients per week Box Hill

32 • St Vincent de Paul Aged Care & Community Services

WE SEE... WE HEAR... WE HELP Community Services During 2006-2007 Community Services’ 120 staff and 400 volunteers worked enthusiastically to ensure the best response to people coming to us for help. Community Services continue to provide a large number of families and individuals with extensive support and accommodation services. A research officer was employed to ensure sound planning for future activities and the appointment of a consumer participation co-ordinator demonstrates our commitment to listening to and involving residents and clients in service delivery. We value the support of the Victorian and Commonwealth Governments who are implementing new strategic directions in homelessness.

OZANAM HOUSE Established in 1953, our crisis centre in North Melbourne provides accommodation and support for homeless single men. Catering for 64 men each night, Ozanam House accommodated 619 men this year thanks to the commitment of Lisa Sammut and her staff. 70% of these men are between 20-40 years old. Many have drug and alcohol problems, and mental illness. They are supported by caseworkers who help them identify positive directions in their lives. OZANAM COMMUNITY CENTRE A generous grant from the McGrath Family Foundation enabled us to run a breakfast program at the centre in North Melbourne. Providing a place where people can eat, shower, see counsellors, find accommodation, seek medical advice and visit the dentist, the centre offers help from over 20 services each week. This year we provided more than 20,000 meals to about 130 people each day. The staff, ably assisted by the volunteer program, encourages clients to help out in the kitchen and dining room. In this accepting “community” clients participate in activities such as training, singing, music, creative writing, etc. Several clients were involved in the ABC’s “Choir of Hard Knocks” series. Visitors to the centre are struck by the strong sense of fun, enjoyment and the welcoming atmosphere, which is a great credit to manager, Kiera McDonald and her team. The launch of our Community Aged Care Packages program was an important development. The packages provide Meals on Wheels, help with showering and shopping etc, for 20 older socially and financially disadvantaged people. This wonderful addition to our services enables some clients who we have helped find permanent accommodation, to remain in their home for much longer than would otherwise be possible.

HOUSING SERVICES Almost 6,700 clients sought accommodation through our services in Glenroy. The Community Connections program supported 150 people and our Juvenile Justice program assisted 560 young people. Our 170 transitional housing properties were continuously occupied. Staff help clients find accommodation through private rental, other homeless services, public housing, motels or caravan parks. Reduction in private rental options available to our clients was significant, but Karen Walker and her team have managed to provide a most responsive service. We were delighted to be confirmed as the main access point for all homeless services in the Hume/Moreland region. We are excited about our move to new premises enabling us to provide enhanced and expanded services. MARIAN COMMUNITY Established more than 25 years ago, Marian Community provides accommodation, support and choices to women and children escaping family violence. Liz Meloury and her team supported 350 women and children, well in excess of last year’s numbers. We are grateful to local conference members’ continued assistance through financial resources, toiletries, networks, bedding, children’s toys etc and have welcomed the opportunity to participate in the development of strong local networks. OLIVE’S PLACE We were delighted with the successful tender to run a new family violence service, Olive’s Place, building on the long-term experiences of our current service at Marian Community. We acknowledge the generosity of the previous management group in handing over information, goods and assets to assist the transition. We look forward to establishing productive links with local conferences to provide much needed assistance to women and children.

2006-2007 Annual Report • 33

WE SEE... WE HEAR... WE HELP Community Services ROCK ON The centre’s changed. It used to be just a soup kitchen for older men, and now it’s evolved into a community centre over the last 10 years or so. It used to be just a place where men could come and shower and get a free meal. Now there are more activities, and the whole place has been landscaped and painted up. I live close by and I used to come here occasionally for a meal. But I knew they had a music program, and I thought, “I want to sing”. I used to drive me mates mad when I was younger, playing classic-rock albums: Led Zeppelin, the Rolling Stones. I was into the super groups – The Who, Pink Floyd – just playing them full bore, trying to block out me mates. Drove me mother mad. I’m in the band here, Shallow Rabbit, and we’re writing our own material now, rather than covers. I love doing gigs. It has a fear to it, but it’s just a great adrenaline rush. I had a good talk to Graham at the centre and he gave me a lot of hints on stagecraft. My older brother plays every night: T-shirt one night, tuxedo another night. And my mother and father met in a musical — they were both singers. My goal is to see if I can make a living out of music: writing, singing, performing. It’s all there. It’s in my blood.

ADULT SUPPORT SERVICES Last year we supported more than 1,000 individuals through our Adult Support Services. Some develop a relationship with us as part of their stay at Ozanam House and continue to benefit when they move into other accommodation. Our outreach team supports clients in the community and our Homelessness and Drugs of Dependency program targets clients with complex needs, many of whom have not previously received on-going support. The Department of Employment and Workplace Relations extended the Personal Support Program. Danny Tilkeridis and his great team of staff provide a range of support services to this complex client group.

As told to Simon Sellars, editor of Subterrain magazine. Subterrain is a magazine that provides an opportunity for homeless and marginalised people to tell their story.

QUIN HOUSE Quin House provides residential drug and alcohol services for 11 men as part of a three-month total abstinence program. Last year, we assisted 76 men. Several have moved to accommodation offered by St Vincent de Paul Aged Care & Community Services. One highlight of the year was an announcement by the Minister for Mental Health, Lisa Neville of a grant to refurbish Quin House. Minister Neville enjoyed meeting some of our Ozanam Community Centre clients. The refurbishment will provide a peaceful and relaxed setting to assist our residents in their attempts to rehabilitate themselves.

34 • St Vincent de Paul Aged Care & Community Services

WE SEE... WE HEAR... WE HELP Community Services MAKING MUSIC, BUILDING SKILLS Shallow Rabbit is a therapeutic music group based at Ozanam Community Centre whose current format is a nine-piece big band. The program offers access to musical activities that would ordinarily be denied participants due to economic, social and health constraints. Participants also gain many skills such as planning and goal setting, organisational methods, problem solving techniques as well as the necessary discipline required to deliver a polished performance. Importantly this program is an opportunity for engaging clients in a supportive framework aimed at providing greater self-worth and connectedness with its members, the centre, other services and the wider community. As a result of the weekly program Shallow Rabbit has already performed twice and received great audience acceptance. An excellent achievement for a group limited to two hours rehearsal within the weekly meetings over 10 weeks before their debut performance. Immediate goals are to record a track on the “Coming out of the CALD” CD project (also based at the Ozanam Community Centre) and to play a major part in the Mad Hatter’s Festival at St Kilda in October. Melbourne City Council has provided a grant for the Ozanam Community Centre to facilitate a Culturally and Linguistically Diverse (CALD) Music Program culminating in a CD.

Assistance provided YOUTH SUPPORT SERVICES Our youth homeless services assisted 320 young people, an increase of almost 100 compared to last year. Our unique homeless support program, Fund a Future, received welcome and additional resources from a number of trusts and philanthropic groups enabling the program to assist homeless young people to continue and complete studies and training. We will embark on a number of joint programs and directions over the coming year through strong support from colleagues in the youth homelessness sector. INDEPENDENT LIVING UNITS We are proud of the 55 Independent Living Units offered to disadvantaged older people in Maryborough, Bendigo, Ballarat and Mildura. We hope to construct five Independent Living Units at Red Cliffs (about 15 kilometres south of Mildura), on land generously made available by the Ballarat Diocese. Design and town planning approvals are currently underway in preparation for commencement in 2007-2008.

11,493

People who are homeless or at risk of homelessness were assisted

116,875 Meals were provided 7,393

People were assisted to find housing and accommodation

619

Homeless single men were accommodated at Ozanam House

350

Women and children were assisted to escape family violence

885

Homeless young people were supported

2006-2007 Annual Report • 35

WE SEE... WE HEAR... WE HELP Disability Employment Service Ozanam Enterprises provides employment and training for people with a disability. Through meaningful work and skill development individuals enhance self-esteem, improve their sense of self-worth and reach full potential in a workplace setting.

GAINING INDEPENDENCE Max has significant hearing loss and has worked at Ozanam Enterprises for over 20 years. Along with problems associated with his hearing loss, Max faces additional challenges – English is not his first language and he has a mild intellectual disability. Max is employed as a valued and trusted worker and has proved his reliability many times during his employment with us. His personal challenge over the past year has been to move into independent accommodation and take charge of his life outside work. This move was a little fearful for him at first but with the support of his family and Ozanam Enterprises through the Linked Hands program, Max gradually gained the necessary skills and confidence to achieve his goal. Max is still learning – particularly about managing his budget (aren’t we all?). We have no doubt that with the continued support of his family and Ozanam Enterprises his move to independence will be an on-going success.

ON-GOING COMMITMENT In 2006-2007 Ozanam Enterprises provided on-going work opportunities for 61 people while maintaining and developing a viable and sustainable small business operation. FUNDING INCREASE Improved systems capturing data on individual support needs resulting in a 55% increase in funding through the Disability Employment Assistance Program.

FULLY COMPLIANT The service remains fully compliant with the Disability Services Standards Certification and Accreditation processes. PRO-RATA AWARDS All employees with a disability have progressed to pro-rata award based wages. Well ahead of requirements imposed by the Department of Family, Community Services and Indigenous Affairs.

A strong network of long-standing and loyal customers and improved funding assisted us to record only a small operating deficit ($9,000). This represents a significant improvement against 2005-2006 net loss in excess of $90,000.

FORGING AHEAD We continued to develop strategic alliances with other business services in the Southern Metropolitan region.

CELEBRATING 30 YEARS We celebrated our 30th Anniversary on 1 September with 200 guests at an informal lunch marking this significant milestone.

WORKING TOGETHER The service fostered important links with the students of Padua College through Linked Hands and Catholic Action Program. These programs focus on promoting the valued status of people with a disability in the broader community.

36 â&#x20AC;˘ St Vincent de Paul Society Victoria Inc.

WE SEE... WE HEAR... WE HELP Financial Statements INCOME STATEMENT FOR THE YEAR ENDED 30 JUNE 2007

REVENUE Fundraising Government Grants Sale of Goods Other Revenue Changes in Value of Investment TOTAL REVENUE OTHER INCOME Net Gain on Sale of Property, Plant and Equipment OPERATING EXPENSES Cost of Sales Fundraising/Public Relations Administration TOTAL FUNDS AVAILABLE FOR CLIENT ACTITIVIES CLIENT SERVICES EXPENSES People in Need Services Aged Care Services Homelessness & Housing Services Support Services TOTAL EXPENSES SURPLUS FOR THE PERIOD

2007 $

2006 $

6,772,869 17,368,125 17,624,855 7,653,183 7,542 49,426,574

6,417,317 19,057,839 16,236,499 6,658,501 5,765 48,375,921

20,304

869,275

(11,547,447) (760,733) (2,794,277) (15,102,457)

(10,667,585) (656,462) (3,065,529) (14,389,576)

34,344,420

34,855,620

(7,257,754) (13,469,512) (8,120,568) (2,225,752) (31,073,586)

(7,203,456) (12,953,499) (7,798,384) (2,243,462) (30,198,801)

(46,176,043)

(44,588,377)

3,270,835

4,656,819

STATEMENT BY STATE COUNCIL In the opinion of the State Council the financial report as set out in the fully audited Financial Statements: 1. Presents a true and fair view of the financial position of the St Vincent de Paul Society Victoria Inc. as at 30 June 2007 and its performance for the year ended on that date in accordance with Accounting Standards, Urgent Issues Group Interpretations and the Associations Incorporations Act (Vic) 1981. 2. At the date of this statement, there are reasonable grounds to believe that the St Vincent de Paul Society Victoria Inc. will be able to pay its debts as and when they become due and payable. This statement is made in accordance with a resolution of the State Council, and is signed for and on behalf of the State Council by:

Jim Grealish State President

Peter Jackson Treasurer

Dated this 22nd day of September 2007 Fully audited Financial Statements for the year ended 30 June 2007 are available upon request.

2006-2007 Annual Report • 37

WE SEE... WE HEAR... WE HELP Financial Statements BALANCE SHEET AS AT 30 JUNE 2007 2007 $

2006 $

CURRENT ASSETS Cash and Cash Equivalents Trade and Other Receivables Inventories Financial Assets Other Assets TOTAL CURRENT ASSETS

10,101,449 1,020,938 117,783 21,053,600 733,184 33,026,954

20,161,336 2,056,680 183,060 13,026,978 414,192 35,842,246

NON-CURRENT ASSETS Property, Plant and Equipment Financial Assets Intangibles

57,790,859 14,119,095

53,084,588 14,139,561

TOTAL NON-CURRENT ASSETS

71,909,954

67,224,149

104,936,908

103,066,395

1,774,237 3,506,988 9,718,435

1,965,705 3,488,671 11,076,031

14,999,660

16,530,407

NON-CURRENT LIABILITIES Provisions

621,397

490,972

TOTAL NON-CURRENT LIABILITIES

621,397

490,972

TOTAL LIABILITIES

15,621,057

17,021,379

NET ASSETS

89,315,851

86,045,016

EQUITY Reserves Retained Earnings

35,727,327 53,588,524

31,188,770 54,856,246

TOTAL PARENT ENTITY INTEREST

89,315,851

86,045,016

TOTAL EQUITY

89,315,851

86,045,016

TOTAL ASSETS CURRENT LIABILITIES Trade and Other Payables Provisions Other Liabilities TOTAL CURRENT LIABILITIES

38 • St Vincent de Paul Society Victoria Inc.

WE SEE... WE HEAR... WE HELP Thank you Thank you to all the individuals, churches, community groups, corporations, trusts and volunteers who support the St Vincent de Paul Society each year. Your support is invaluable and makes a significant difference to the people we assist. The St Vincent de Paul Society relies heavily on the generosity of the wider community to support vital programs and services for people in need. Thank you to all the thousands of individual donors who have given generously over the past 12 months. The Society recognises that people give in a variety of ways: some give their time, their skills, their prayers, gifts in kind, whilst others give financially. We are very grateful to all who support the Society.

TRUSTS AND FOUNDATIONS Australian Schools Canteen Association Bell Charitable Fund Campbell Edwards Trust Carter Family Trust Collier Charitable Fund Estate G W A Griffiths F & J Ryan Foundation Geelong Community Foundation Gordon Jackson Foundation Grenet Foundation Ltd Kimberley Foundation Kwok Family Charitable Trust Lord Mayor’s Charitable Fund Melbourne Community Foundation Melbourne Newsboys Club Foundation Inc. Percy Baxter Charitable Trust Pierce Armstrong Trust The A L Lane Foundation The Angior Family Foundation The Jack Brockhoff Foundation The Michael & Andrew Buxton Foundation The Scobie & Claire Mackinnon Trust The William Angliss (Victoria) Charitable Fund W & G Bradshaw Foundation Trust

BUSINESS AND GOVERNMENT AGL Alliance Wealth Management Applied International Belmore Park Pty ltd C F Comerford CAF Australia/CAF Community Fund Ltd Castricum Brothers Delron Investment Pty Ltd Department of Families, Community Services and Indigenous Affairs Department of Human Services Essential Imports International Pty Ltd Esso Australia Fletcher Jones Australia Support Ford Motor Company of Australia Ltd G & S Mart Pty Ltd Herald & Weekly Times Hydro Flow Pty Ltd Infineum Australia Pty Ltd Kripa Nominees Pty Ltd Magistrates’ Court of Victoria Broadmeadows Magistrates’ Court of Victoria Frankston Magistrates’ Court of Victoria Shepparton Magistrates’ Court of Victoria Werribee

MinterEllison Pescatore Constructions Pheta Industries Providence Pty Ltd Reece Australia Ltd Robert Stary & Associates Solutions Group St Vincent’s Hospital Melbourne The Cistercian Monks Victorian Mortgage Management Group Washers & Stamped Components Australia Pty Ltd SCHOOLS AND COMMUNITY GROUPS Aquinas College Blessed Sacrament Congregation Catholic Chinese Community of Melbourne Inc. CBA Staff Social & Charity Club (Victoria) Inc Geelong St Patrick’s Race Club Genazzano F C J College Lions Club of Terang & Districts Lions Club of Vermont South Malta Star of the Sea Inc Myer Social Club Our Lady of Sion Province Padua College Redemptorist Community

Rock for Soup Rotary Club of Broadmeadows Rotary Club of Terang Sacred Heart Girls’ College, Oakleigh Siena College St Anthony’s Parish, Alphington St Bernard’s Primary School St Kevin’s College, Toorak St Mary’s Parish Young Professionals 4 Charity Inc IN KIND DONATIONS 3AW AGL Australian Catholics Magazine Baker’s Delight Brumby’s Adprint Coca Cola Amatil Commonwealth Bank Food Bank Victoria KPMG Medibank Private MinterEllison St Vincent’s Private Hospital Tasty Trucks Telstra The Wiggles Tolhurst Druce & Emmerson

MEDIA

Special thanks to all Victorian media outlets (newspapers, radio stations and television stations) for promoting the Society’s appeal advertisements free of charge. BEQUESTS

The St Vincent de Paul Society has been most grateful to receive a number of generous bequests in the last 12 months. This thoughtful provision for the future needs of the Society and those we serve is much appreciated.

Special thanks to the members, volunteers, clients, residents and staff associated with the St Vincent de Paul Society and St Vincent de Paul Aged Care & Community Services whose photographs feature throughout this Annual Report. While the case studies presented in the Annual Report are real stories, we have changed names and photographs to protect their privacy.

SERVICES

WE SEE... WE HEAR... WE HELP

BEGINNINGS

St Vincent de Paul Society Victoria Inc.

Central Councils Regions Conferences

33 309

Members

3,671

Auxiliary members

1,126

College conferences

Vinnies Centres

ALL PROGRAMS, SERVICES AND FACILITIES FOR BOTH ARMS OF THE SOCIETY OPERATE WITHIN THE SEVEN CENTRAL COUNCIL AREAS.

St Vincent de Paul Aged Care & Community Services NORTH WESTERN CENTRAL COUNCIL

7 1 1

NORTH EASTERN CENTRAL COUNCIL

3 2 3 4 8 3 4

WESTERN CENTRAL COUNCIL NORTHERN CENTRAL COUNCIL EASTERN CENTRAL COUNCIL

SOUTHERN CENTRAL COUNCIL GIPPSLAND CENTRAL COUNCIL

Vincent urged his followers to bring God’s justice and love to people who were unable to live a full human life:

St Vincent de Paul Aged Care & Community Services

Conferences

Vinnies Centres

Soup Vans

Aged Care Services

Community Services

Disability Employment Service

WE SEE... WE HEAR... WE HELP THE SOCIETY AT WORK

WE SEE... WE HEAR... WE HELP How you can help

ST VINCENT DE PAUL SOCIETY VICTORIA INC. Source of referral of people assisted

70.08% 3.66% 1.94% 3.70% 20.63%

Source of income of people assisted 2.70% 0.52% 5.50% 30.35% 23.00% 30.17% 2.33% 1.48% 1.59% 2.38%

Previous Caller Government Department Non Government Agencies Church or Similar Self-Referral/Friend

Salary & Wages WorkCover Aged Pension Sole Parent Payment Newstart/Unemployment Benefits Sickness/Disability Other Government No Income Youth/Study Allowance Other/not determined

Analysis of the material assistance given by conferences 2.81% 1.03% 44.60% 14.09% 3.31% 1.67% 6.26% 3.45% 4.12% 17.77% 0.90%

Accommodation Cash Food Vouchers /Gift Cards Food Purchases Transport Whitegoods Utilities Bills Education Other Donated Food Prescriptions/Medicine

Donating goods Donations of quality clothing, furniture and household goods can be made to any Vinnies Centres. Call 1800 621 349

ST VINCENT DE PAUL AGED CARE & COMMUNITY SERVICES Aged Care Services – Number of beds available

www.vinnies.org.au/vic

12.28% 11.98% 8.98% 14.67% 9.58% 8.98% 15.87% 17.66%

Disability Employment Service – Staff per operational areas

WE HELP Community Services – Assistance provided

2006-2007 ANNUAL REPORT

8.35% 84.94% 5.37% 0.45% 0.25% 0.64%

60.65% Production area (airline headsets) 32.79% Packaging & Assembly 6.56% Timber Manufacturing