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Our vision and commitment to equality, diversity and inclusion
Our vision is to deliver a truly inclusive customer service offer that improves lives as well as an employment offer which meets good practice.
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As set out in Swan’s Corporate Strategy, we have exciting growth plans and a desire to be a leader in regenerating communities. Our ambition is not just to grow our business but also to tell our story and increase our work with partners to maximise the difference we can make so we can achieve our mission.
We have a long history of bringing about inclusive regeneration and are working with partners including the Greater London Authority and Homes England on a number of key projects including projects with London Borough of Tower Hamlets, London Borough of Barking and Dagenham, Basildon Borough Council and the London Borough of Redbridge. Our commercial activities have delivered over £55m of gift aid to date which has been reinvested in our services and in providing new affordable housing. By 2027, we want to have an additional 10,000 homes and generate £250m of gift aid to reinvest in services and affordable housing.
Our ongoing commitment to equality, diversity and inclusion will enable us to deliver our Social Purpose by being a successful, innovative and growing housing organisation that continues to put our diverse residents and customers at the heart of everything we do.
Our four values (right) will be used to recruit, retain, develop and reward our people so they live our values every day and use them to guide their work. We are passionate about customer service and having the best people to deliver it is crucial. We want to have engaged employees who are well trained, appropriately rewarded and feel they can take decisions to deliver great services for us, our customers and our partners. Our commitment to equality, diversity and inclusion will help us to recruit and retain the best people and to ensure that they are trained to meet the needs of our diverse range of residents and customers.
