Q&A - Liberty Latin America

LIBERTY LATIN AMERICA’S ANNUAL MISSION WEEK VOLUNTEER INITIATIVE, TRINIDAD 2020

LIBERTY LATIN AMERICA

Could you introduce Liberty Latin America’s approach to ESG, and the impetus behind your inaugural annual report?

At Liberty Latin America, we built our overall ESG programme around three pillars that guide us every day, and in every decision. The first of these pillars is developing sustainable and responsible business practices. We have committed our entire company to reducing our impact on the environment, reducing our energy usage, and developing renewable energy products in our markets to support our communities, such as in Barbados, where we have partnered with innovative solar companies to reduce our reliance on carbon emissions.

Our second pillar is being a socially responsible company. In that respect, we support initiatives that have a positive impact on the communities we serve and help to foster a more inclusive culture. We view it as a top priority to provide children with the tools and connectivity they need for digital learning, and we’ve spent significant time and resources to design platforms to support that – at low cost, and most of the time, at no cost to end-users.

The final pillar is the strong ethical standards we seek to maintain across all our interactions. With stakeholders, but also with our customers, our staff, and with each other. This means conducting our business with honesty and integrity, according to the highest legal and ethical standards. It’s about being respectful to each other, and the people with whom we work.

C&W PANAMA EMPLOYEES PARTICIPATING IN A CLEAN UP IN COSTA DEL ESTE, PANAMA CITY 2017

How is the inaugural report aiding the pursuit of Liberty Latin America’s ESG goals?

Our first report is all about setting a baseline for what we’re going to do in the future. We’ve outlined the aspects that we are going to test and measure ourselves against, and we will report on them on an annual basis. We chose to base our reporting framework around the internationally recognised SASB (Sustainability Accounting Standards Board), reporting against sector-specific metrics.

It’s important to highlight a couple of those metrics that stand out to us. The first

KERRY SCOTT, CHIEF PEOPLE OFFICER, LIBERTY LATIN AMERICA, SUPPORTING FAMILES AFFECTED BY HURRICANE DORIAN IN GRAND BAHAMA 2019

FLOW EMPLOYEES PARTICPATING IN LIBERTY LATIN AMERICA’S ANNUAL MISSION WEEK VOLUNTEER INITIATIVE

of those is energy consumption data: holding ourselves accountable for reductions in our carbon emissions and increasing our reliance on clean forms of energy. Secondly, our strategy for data privacy: as a telecommunication company, we manage sensitive data. It’s our responsibility to understand what data we have, where we store it, how we are using it, and to reassure our customers that we’re protecting that information in the right way. The final metric is testing against how we protect that information: how our networks are secure from hacks, and how we can implement group policies in a safe and secure environment.

How have you overcome the challenges of the last year to deliver impact to customers, employees, and communities?

Despite everything, it’s been a year of great impact. We operate in a region heavily reliant on tourism. When borders closed, the resulting impact to communities and economies in our region was and remains extensive. For many of our employees, it’s meant working from home. For our frontline teams, the challenge has been continuing to be out in the communities keeping them safe so that they can keep our customers connected at a time when our service was perhaps more essential than ever before. We set up an internal COVID-19 employee assistance fund to which more than 1,000 of our employees applied to, raising US$425,000 in funding to support themselves and their families.

We continue to invest in our fixed and mobile networks, expanding capacity to reach and to meet the increased demand for bandwidth and speed. With everyone working and schooling from home, we brought in self-installation so that people could receive our services without the pressure of technicians physically going into their home. Through all of our operations, in particular Flow, our consumer brand in the Caribbean, we provided access to digital education platforms for hundreds of thousands of

KERRY SCOTT, CHIEF PEOPLE OFFICER, LIBERTY LATIN AMERICA, ESG CO EXECUTIVE SPONSOR

students across the region. Overall, we have found new ways of working that will extend positively beyond the pandemic.

Can you talk us through your practical strategies to achieve Equality, Diversity, and Inclusion?

The last two years have seen a key shift in our approach to our equality, diversity, and inclusion (EDI) agenda. In the past, we focused heavily on several innovative policies and initiatives to support a more socially inclusive culture, with a particular focus on gender, and we’ve celebrated International Women’s Day ever since our inception. In 2019, we launched our parental leave policy – an innovative policy, providing eight weeks of fully paid leave to all new parents and 16 weeks to a birthing parent, in a region where most receive only a day to three days at best for paternity leave. At the same time, we made a huge leap to equalise parental leave for all new parents regardless of family structure, whether through adoption or surrogacy.

But diversity isn’t just about gender; there are so many more facets to it. Beginning in 2020, we launched a virtual listening tour to hear from more than 100 colleagues across 22 countries about what it’s like to work for Liberty Latin America. A number of focus areas came out of that, one of which saw our first pride celebrations as a company. More tragically, we’ve been incredibly saddened by the death of two colleagues in the last eight months due to gender-based violence. Latin America and the Caribbean

LIBERTY PUERTO RICO EMPLOYEES PARTICIPATED IN THE INTERNATIONAL COASTAL CLEANUP INITIATIVE, SAN JUAN 2019 PARTNERING WITH ONE-ON-ONE EDUCATIONAL SERVICES TO PROVIDE FREE ACCESS TO THE FLOW STUDY PLATFORM FOR OVER 130,000 STUDENTS

has one of the highest rates of gender-based violence in the world, and this has only increased during the pandemic. This is highlighted by a recent UN report noting a 30% to 50% increase in gender-based violence as a result of extensive lockdowns and inequality. This year we will launch a forward-thinking gender-based violence policy, together with supporting resources and education. We will make that available through our public website, www.lla.com, for every company to access, and hopefully to benefit from the work we’ve done in this important area.

What should we expect ahead of the next annual report, and what does the year ahead look like for Liberty Latin America?

We’ll be building on what we’ve started, continuing to work towards much greater transparency and accountability in our efforts to meet our goals. Our whole premise around connecting the unconnected will continue to be a key pillar, bridging that digital divide for everybody in the community to have access to the internet, making it easier to do business, and more straightforward to do simple things that in the US or Europe we might take for granted, like renewing your driver’s licence or even registering for a new service. Similarly, our focus on equality, diversity, and inclusion will continue to be a key focus, and we’ll continue our focus on education. We’ve set the baseline. Now, we expect to improve and progress. c Learn more about our commitment to ESG at lla.com/environmental-social-governance

JOHN WINTER, CHIEF LEGAL OFFICER, LIBERTY LATIN AMERICA, ESG CO EXECUTIVE SPONSOR