Short Courses 2011 Semester 2 by Tim Costello

n any questions? Telephone: 03 9214 4440 (option 1) Email: shortcourses@swin.edu.au Website: shortcourse.swinburne.edu.au

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Swinburne University of Technology

Short Courses and Professional Development July–December 2011

shortcourse.swinburne.edu.au

CRICOS Provider Code: 00111D The information contained in this course guide was correct at the time of publication, June 2011. The university reserves the right to alter or amend the material contained in this guide. Production information: Printed with vegetable-based inks on paper manufactured under the ISO14001 environmental management systems standard. SP0802-30-0511

• Business • Information Technology • Trades

Welcome!

Partnerships with Industry

Swinburne’s School of Business is pleased to launch the Short Courses and Professional Development Guide for July to December 2011. Swinburne is well known for delivering innovative and industry-related programs. We offer courses beginning at short course level, through to certificates, diplomas and postgraduate programs.

Swinburne University of Technology, previous Australian winner of the Large National Training Provider of the Year award and best University in Melbourne for teaching and learning for the last five consecutive years, has the expertise, capacity and capability to design, develop and deliver customised solutions for human capital development challenges faced by industry.

School of Business programs are designed to offer practical application within a work environment – they are all about making a difference. We pride ourselves on responding to current business needs, and we are continually adding new programs to our suite to meet new trends and industry demands.

These solutions, developed in partnership with clients addressing specific skill, competency and knowledge development requirements can be delivered at the workplace, on-campus or a blend with online support, are designed to maximise benefits to employers and their people.

Our new professional short courses and skill set programs provide a stand-alone learning opportunity with the added advantage of leading to a qualification in a range of business disciplines.

A University that has been in the forefront of engaging with industry, both small and medium enterprise and ASIC-listed, Swinburne offers contextualised short courses, executive development programs and both awardbearing and non-award training.

We offer our programs across our five Melbourne campuses, and many of our courses are also available online. We can also customise a program to meet the specific needs of your organisation and even deliver in your workplace. Wishing you all the best in your learning experience! Brad Hosking Executive Director School of Business Swinburne University of Technology

n Campus locations

Our industry engagement specialists are experienced in designing programs that align to corporate strategic priorities and access facilitators with many years of experience in the diverse industry sectors. Swinburne partners with organisations across a broad range of areas – including banking, insurance, hospitality, automobile, construction, logistics and technology sectors – achieving real returns on investment in human capital development. Ranjit Gajendra Director Business Development and International School of Business Swinburne University of Technology

Main roads

Croydon campus

Lilydale campus

Wantirna campus

12–50 Norton Road, Croydon 30 km (40 minutes by train) from the CBD

Melba Avenue, Lilydale 40 km (50 minutes by train) from the CBD

Train: Croydon station on the Lilydale line. From the station it is a 10-minute walk to campus, or you can take the 737 bus.

Train: Lilydale station on the Lilydale line. Campus is a 15-minute walk from the station.

369 Stud Road, Wantirna 25 km from the CBD (close to Knox City Shopping Centre)

Parking: on campus for free.

Bus: the 680 bus regularly travels between the station and campus.

Hawthorn campus (main campus) John Street, Hawthorn 6 km (10 to 15 minutes by train) from the CBD Train: Glenferrie station on the Belgrave, Lilydale and Alamein lines. The station is in the heart of the campus. Tram: Number 16 tram along Glenferrie Road to St Kilda and the CBD. Parking: on campus at an hourly rate up to $6.50 all day.

Parking: on campus for free.

Prahran campus 144 High Street, Prahran 5 km (10 minutes by train) from the CBD Train: Prahran station on the Sandringham line. The station is a two-minute walk from campus. Tram: Number 6 tram passes by the campus. Numbers 78 and 79 travel along Chapel Street, while Numbers 5 and 64 travel nearby on Dandenong Road and Number 72 on Commercial Road/Malvern Road. Bus: Number 216/219 and Number 220 travel along Commercial Road/Malvern Road. Parking: off campus ticketed.

Train and bus: catch the train to Ringwood station (Belgrave and Lilydale lines) and then the 664 bus, which will drop you off at the campus entrance. By car: campus is located near the intersection of Burwood Highway and Stud Road. Parking: on campus for free.

Contents Business and Professional Development 3 Real Estate

Business Skill Sets

Information Technology

Trade Skills

Fast-Track Business Qualifications

Graduate Certificates

Online Business Qualifications

Registration form

Campus locations

Index Accounting, Diploma

Administration and Office Skills

AHRI Professional HR Short Courses

Aspiring Supervisor Skill Set

AutoCAD

Bookkeeping

Business and Professional Development

Business, Certificate III

Business Administration, Certificate III

Business Administration, Certificate IV 16, 30 Business, Diploma Business Management, Graduate Certificate

24 25, 27

Business Skill Sets

Business Writing Skills

Career Change

Commerce, Graduate Certificate

Communication and Interpersonal Skills 5 Communication in the Workplace Computerised Bookkeeping

7 20

Contract Management

Conveyancing

Create and Achieve Business or Personal Goals

Creating Teams that Matter

Creating an OTM Plan for Personal Success

Creative Writing Customer Service

6 5, 7

Dealing with Difficult People

Developing Leadership Qualities

DreamWeaver

Facilitation Skills Finance and Investment

Project Management

Frontline Management, Certificate IV

Graduate Certificates

Grammar Essentials

HR Management, Certificate IV

Intellectual Property Management Skill Set 17 International Business, Diploma

Introduction to Computers

Investing in Real Estate

Investing in the Stockmarket

Leadership

Legal Transcription Skill Set

Manage Budgets and Financial Plans Management Management, Diploma

9 3, 15

10, 17, 23

Managing for Maximum Performance

Managing Innovation Skill Set

Managing Legal Contracts

Marketing and Sales

Marketing, Diploma

Medical Office Receptionist Medical Terminology Medical Transcription Skill Set

7 7 16

Micro Business Operations, Certificate III 16

MYOB

Electrical Contractors Registration

Information Technology

Effective Workplace Relationships

10, 24

Human Resources

MS Project

Exporting and Importing

HR Management, Diploma

Event Marketing and Management

Presentation Skills

Effective Team Leadership

Positive Work Skills

MS Office

Essential Skills for the New Manager

Financial Services, Certificate IV

Planning for Success

Financial Management for Non Accountants 9

Editing and Proofreading

Emotional Intelligence

Personal Development

Fast-Track Business Qualifications

18 6, 19 20

Negotiation Skills

Office Skills

Online Business Qualifications Organise Workplace Information

29 7

Project Management, Certificate IV

24, 30

Project Management, Diploma

24, 30

Public Speaking

Quickbooks

Real Estate

9, 14

Recruiting for Success

Relationship Management

Return to Work or Study Skill Set

REVIT

Rewarding Success

Risk Management

Sales

Shorthand

Small Business

8, 17

Small Business Contracting Skill Set

Small Business Financial Management

Small Business Home-Based Business 17 Small Business Management, Certificate IV

16, 30

Solar Grid-Connect Training

Solid Works

Stand-Alone Power Systems

Strategic Industrial Relations Management 10 Stress Resilience and Work Life Balance

Take Control of Your Career

Thinking Outside the Box

Time Management

Touch Typing

Trade Skills

Web Design

Welding

Write Effective Business Documents

Writing and Editing

Writing Policies and Procedures 6

short courses

Business and Professional Development

Knowledge helps to get you from where you are to where you want to be. Learn, refresh or improve with our business and professional development courses.

Leadership and Management Effective Team Leadership

Developing Leadership Qualities

Team leaders or supervisors wanting to develop their skills in human relations to inspire respect, commitment and superior work performance from their team through positive leadership would benefit from undertaking this course.

This short course is ideal for managers who need to use a variety of strategies for dealing with operational and staff management issues.

Enhance your position as an effective team leader by optimising the talents of your team and developing an inspirational workplace. This participatory course covers skills including motivation, coaching and performance enhancement through positive discipline and grievance handling. C TEALB23C Tue 9am–4:30pm 9 Aug H TEALB24H Wed 9am–4:30pm 9 Nov 1 day $395

Essential Skills for the New Manager This workshop is specifically designed for newly appointed managers, team leaders and supervisors, or those who aspire to these positions of responsibility. Experienced managers and supervisors who have had little or no formal management training would also benefit from attending this course. Improve your performance in first level management or prepare yourself for promotion. Learn to use situational leadership to improve results with effective communication skills, coaching for improved performance, positive discipline, handling employee complaints and conflicts, and results oriented motivation techniques. H ESSMB32H Thu 9am–4:30pm 15–29 Sep M ESSMB33M Tue & Wed 9am–4:30pm 18–25 Oct W ESSMB34W Thu 9am–4:30pm 17 Nov–1 Dec 3 days $795

What does it mean to be a born leader? Is it something that comes naturally? Do you need to develop the skills to manage a group of people? They say that leaders are born with the ability to enthuse. But why settle for just managing when you can develop the ability to lead and inspire a group of people? This workshop will teach you the various approaches you can take to ensure you communicate effectively and efficiently. You will also learn how to delegate and deliver like an exceptional leader, leading with passion and influence. H DEVLJ52H Tue 9am–4.30pm 5 Jul H DEVLJ53H Tue 9am–4.30pm 2 Aug H DEVLJ54H Tue 9am–4.30pm 6 Sep H DEVLJ55H Tue 9am–4.30pm 4 Oct H DEVLJ57H Tue 9am–4.30pm 8 Nov H DEVLJ58H Tue 9am–4.30pm 6 Dec 1 day $395

Facilitation Skills Recommended for leaders who have responsibility for organising and facilitating any type of meeting or workshops in the workplace. This program will focus on how to get the most out of meetings and workshops in the workplace. Learn how to make them enjoyable, productive and meaningful when time is at a premium. H FACSJ10H Wed 9am–4.30pm 5 Oct 1 day $395

Managing for Maximum Performance course, see page 10 Management Skill Sets, see page 17

n Course information and registration: (03) 9214 4440 (option 1), www.shortcourse.swinburne.edu.au

personal development

Thinking Outside the Box

Efficient Time Management

How to Create and Achieve Business or Personal Goals

This workshop would be ideal for anyone involved in coming up with ideas, innovations, solving problems etc.

This workshop is ideal for anyone who feels frustrated, overwhelmed, stressed or unproductive as a result of their workload, conflicting priorities, information overload and the constant source of interruptions they receive each day.

People wanting to learn how to set and achieve goals for their business and personal life would find this course beneficial. Learn how to discover what you want in your business and personal life and how to get it. By the end of the course you will know how to create clear and specific goals and how to create a step by step plan of how to achieve it. You will also learn what to do and how to not give up when things don’t go to plan. H ACHGB1H Thu 9am–12.30pm 13 Oct M ACHGB2M Tue 9am–12.30pm 6 Dec

1 session $275

Positive Work Skills For anyone in the workforce who wants to perform at their personal best and gain enjoyment through maintaining a positive focus. Did you know that if you focus on positive outcomes you can live up to ten years longer, be forgiven quicker for your mistakes, be half as likely to get depressed and be able to perform up to four times better. Positive Work Skills will show you how to enhance your positive focus. Using a combination of positive psychology and proven practical techniques, Positive Work Skills will teach you how to be more resilient and, as a result of increased resilience, be happier almost regardless of the circumstances. Positive Work Skills will improve both your outlook and output and the learning will be supported by the takeaway DVD ‘Practical Happiness’ (included in course fee). H POSWJ33H Wed 9am–4:30pm 10 Aug H POSWJ34H Wed 9am–4:30pm 2 Nov 1 day $395

Planning for Success Business owners, individuals, supervisors and senior managers who need to focus on the strategic direction of their work/business and create an effective plan for execution would benefit from attending this course. Secure success in your business today by learning how to focus and stay focused on the important things that positively impact your bottom line! Discover how to make effective choices when faced with increasing demands and responsibilities. An absolutely essential course for all business owners who are serious about a long and profitable future in business.

Discover various, refreshing thinking processes, that are guaranteed to boost creativity that are an alternative to the old brainstorming method. Learn how to approach problems or challenges in a new refreshing way that will deliver a multitude of innovative ideas and solutions to tired old problems. H THIBB1H Wed 9am–4:30pm 23 Nov 1 day $395

Stress Resilience and Work Life Balance Concepts This program is designed for anyone wishing to gain insights into where they’ve come from, where they are now and how they can plan to be where they would like to be in the future. Do you sometimes feel that you’ve lost direction in the midst of the push/pull of work and life? Is it important for you to balance your work priorities with your life goals? Would you like to explore future options? What does success mean to you? What motivates you? What makes you happy? This workshop is a combination of work life balance principles and ways to become more resilient, especially in managing stress. Learn easy-to-apply approaches to living a less stressful life by gaining insights into how you can better steer your life in the direction you choose by becoming more empowered, confident and goal oriented. H MFMCJ3H Tue 9am–4.30pm 13 Sep 1 day $395

Take Control of Your Career To be prepared for an interview; a current, relevant resume is an important document at any stage of your career. Ideal for those entering or re-entering the work force, wanting to make a career change, seeking promotion, internal or external job or thinking of volunteering.

H PLSUB1H Wed 9am–1pm 3 Aug

Write a resume, get an interview, secure the job. That’s how it happens if you’ve taken responsibility for your career. So, the next move is up to you, but are you ready? No one gets a job from a resume alone. It’s a marketing tool to get an interview, where you must present in a confident and positive manner. This course provides the skills and techniques to create an effective resume and interview manner to get the job you want.

1 session $295

H CONCB1H Thu 6–9pm 15 & 22 Sep 2 sessions $295

n Location: C Croydon H Hawthorn L Lilydale M Melbourne CBD P Prahran W Wantirna

How do busy professionals manage their time and workload in a world of increasing pace and intensity? How can you stay on top of existing work while coping with a constant flow of new information and tasks, which usually arrive by email? To avoid feeling frustrated, overwhelmed, stressed and unproductive, you need to prioritise and balance the demands on your time and communicate effectively with managers, colleagues and staff. This workshop will help you seperate your most important tasks and activities from time-wasting distractions and interruptions so you can improve your productivity and long-term success. H TIMEB1H Wed 9:30am–4pm 10 Aug M TIMEB2M Tue 9:30am–4pm 18 Oct C TIMEB3C Thu 9:30am–4pm 17 Nov 1 day $295

Communication and Interpersonal Skills Customer Service Excellence This course is ideal for anyone involved in a frontline, administration or customer service role. It is suited to all industries including: retail, services, manufacturing, wholesaling, volunteer organisations, etc. Quality customer service is crucial to the success of any business. This workshop explores practical skills, techniques and suggested work practices to achieve customer service excellence. Discover how to deliver exceptional customer service with empathy and implement simple yet effective communication skills that increase customer satisfaction, sales and profit.

Presentations with Humour

Effective Workplace Relationships

This course would suit people wanting to learn how to effectively incorporate humour into their presentations.

Ideal for frontline and operational managers with the responsibility of managing unit teams, this short course will teach you how to develop better relationships in the workplace and avoid office politics.

Learn how to engage audiences by effectively creating presentations that will entertain and make your audiences laugh. H PREHB1H Thu 9am–12:30pm 27 Oct 1 session $275

Communication Skills This workshop is applicable to anyone who communicates to both internal and external clients or needs to effectively handle their working relationships to produce results.

H CUSXB4H Tue 9:30am–4pm 2 Aug M CUSXB5M Mon 9:30am–4pm 10 Oct C CUSXB6C Wed 9:30am–4pm 30 Nov

This one day workshop is designed to equip participants with the practical communication skills necessary to achieve productive working relationships. Students will gain valuable knowledge and practice to help improve listening, time management, planning and other crucial business communication skills.

Public Speaking

H COMUJ3H Tue 9am–4:30pm 9 Aug H COMUJ4H Tue 9am–4:30pm 22 Nov

1 day $295

Suitable for anyone wanting to learn strategies to overcome their fear of public speaking. Are you required to present or speak in public but are petrified by the prospect? This course will help you develop strategies to create confidence whether addressing a small or large group. Discover the techniques required to plan and deliver different types of speeches. Learn to control anxiety and improve articulation and listening skills. Gain confidence to speak in front of groups and make your presentations more interesting and effective. H PUBSB10H Thu 6:30–9:30pm 20 Oct–10 Nov

4 sessions $335 M PUBSB11M Tue 9:30am–4pm 22 & 29 Nov 2 days $335

Presentation Skills – Overcome Your Fear and Present with Confidence

1 day $395

Negotiation Skills – How To Get What You Want This course is aimed at anyone who wants to build their confidence and skill in negotiation to achieve better outcomes for themselves and the organisation they represent. Do you ever feel like you’re being manipulated? Or you don’t seem to be able to get the outcomes you want in your dealings with people? You don’t get what you deserve – you get what you negotiate. Negotiation is a life skill that can save you money, time and stress. You will learn practical strategies on how to apply the principles of negotiation to get what you want. Instead of putting people off side, you’ll learn how to be assertive without ruining the long term relationships with the people involved.

Suitable for anyone who wants to improve their skills and effectiveness in public speaking, either for their own personal development or as a key part of their job.

H NEGSJ2H Wed 9am–4:30pm 10 Aug H NEGSJ3H Wed 9am–4:30pm 23 Nov

Are you required to present or speak in public but are petrified by the prospect? This course will help you develop strategies to create confidence when speaking to a group of any size. You will learn the techniques required to plan and deliver your presentation. You’ll learn how to control anxiety and improve articulation and listening skills. Most importantly, you’ll build the confidence to speak in front of groups and make your presentations interesting, dynamic and effective.

Dealing With Difficult People

H PRSKJ3H Tue & Wed 9am–4:30pm 23 & 24 Aug H PRSKJ4H Thu & Fri 9am–4:30pm 27 & 28 Oct 2 days $795

How does one go from being a good manager to a great manager? The critical difference between average managers and great managers is their ability to utilise the skills available to them through team members. Develop the ability to use these skills and bring out the best in your employees whilst learning to maximise your team’s performance and building effective workplace relationships. H BUEFJ3H Fri 9am–4.30pm 14 Oct 1 day $395

Emotional Intelligence – The Key to Effective Workplace Relationships Any team member, team leader or manager wishing to gain an introduction to, and better understanding of this topic to further enhance their communication skills to build better relationships with all stakeholders, thus improving individual, team and organisational outcomes would find this course beneficial. This workshop will provide insights into this important topic as well as provide practical applications of techniques to develop competencies in the different aspects of EI: perception, understanding, reasoning and managing one’s own and others feelings. Applied to the workplace, EI involves the capacity to think intelligently about your own and others emotions to intentionally and efficiently deliver individual and organisational outcomes. H WOEIJ6H Tue 9am–4.30pm 5 Jul H WOEIJ7H Thu 9am–4.30pm 4 Aug H WOEIJ8H Thu 9am–4.30pm 8 Sep H WOEIJ9H Thu 9am–4.30pm 6 Oct H WOEIJ10H Thu 9am–4.30pm 10 Nov 1 day $395

1 day $395

Suitable for people wanting to gain confidence in dealing with difficult situations within their organisation or with external clients and/or customers. In all organisations, we have to deal with difficult people and situations. This course will help you to develop effective strategies and tools for managing unpleasant people and stressful environments. You will also learn how your behaviour can affect outcomes and minimise conflict. H DEALB6H Tue 9:30am–4pm 9 Aug M DEALB7M Wed 9:30am–4pm 14 Sep H DEALB8H Tue 9:30am–4pm 15 Nov 1 day $395

n Course information and registration: (03) 9214 4440 (option 1), www.shortcourse.swinburne.edu.au

Writing and Editing

Writing Policies and Procedures That Work

Basic Writing Skills

Project and Contract Management

This course is suitable for those who need to write professional policies and procedures.

Overview in Project Management

Suitable for those whose English skills are adequate, but who are new to writing business documents or who need a refresher covering the basics of good writing. Learn the fundamentals of writing sentences and paragraphs that are clear and easy to understand. Have your questions about grammar, spelling and punctuation answered. H BASWJ4H Wed 9am–4:30pm 3 Aug H BASWJ5H Wed 9am–4:30pm 2 Nov 1 day $395

Business Writing Skills This course is suitable for those who want to develop their existing writing skills so they can write emails, reports and other business documents that are well structured and easy to read. Learn the techniques the professionals use! In this course you will learn how to write clear business documents that your audience will read, understand and respond to. H BUSSJ41H Wed 9am–4:30pm 10 Aug H BUSSJ42H Wed 9am–4:30pm 5 Oct H BUSSJ43H Wed 9am–4:30pm 7 Dec

Learn practical techniques to ensure that your business policies and procedures are short, meaningful, and well written – so that staff actually read them. H WRPOJ17H Wed 9am–4:30pm 23 Nov 1 day $395

Grammar Essentials Designed for those wanting to improve their understanding of basic grammar and spelling strategies. The spell-checker won’t always help you! Grasping the basics of English grammar and using correct spelling is essential for writing well and ensuring your work is being understood. As you apply the principles to correspondence and professional documents your confidence and communication skills will increase, enabling you to produce work to an excellent standard. H GRAMB5H Wed 6:30–9pm 17-31 Aug H GRAMB6H Mon 6:30–9pm 7-21 Nov 3 sessions $275

1 day $395

Powerful Editing and Proofreading

Advanced Business Writing

This course is suitable for people who need to edit or proofread the work of other people.

This course is suitable for competent writers or those who have completed the Business Writing Skills short course and who need to write large documents and want to extend their business writing skills. It is recommended the Business Writing Skills short course has been completed prior to undertaking Advanced Business Writing. This course is a combination of learning some advanced theory and workshopping your document. You will learn how to save time and produce a document that people will actually read and understand. H ADVBJ4H Wed 9am–4:30pm 7 Sep H ADVBJ5H Wed 9am–4:30pm 16 Nov 1 day $395

Creative Writing For anyone who thinks they have a story to tell, or anyone who wants to explore their inner creativity through writing. Each week during this course, we’ll explore one vital truth of creative writing, use a different method of tuning into your creativity and workshop your piece of writing. Students need to bring along at least one piece of their own creative writing that they would like to work on, or a well-thought out idea that they are ready to jump into. Ideally, students should be able to put some time into their piece between sessions.

This course will help you improve your editing and proofreading by providing you with practical techniques used by professionals. Learn how to go beyond correcting just the spelling, grammar and punctuation, so that your editing adds real value to the writer’s work, and how to ensure the writer does not become over-reliant on your editing. H PEAPJ9H Wed 9am–4:30pm 10 Aug H PEAPJ8H Wed 9am–4:30pm 12 Oct 1 day $395

Editing for Academic, Professional and Creative Purposes Designed for those wishing to edit their own work, explore the role of an editor or better their skills for employment. Gain hands-on experience in editing and proofreading academic and professional documents, as well as creative writing. An overview of the publishing industry, editorial tasks and the decision-making role of the editor will be defined. H EDITB3H Sat 9:30am–12:30pm 5–26 Nov 4 sessions $350

H CRWTJ3H Thu 6:30–8:30pm 1 Sep–20 Oct 8 sessions $395

n Location: C Croydon H Hawthorn L Lilydale M Melbourne CBD P Prahran W Wantirna

Deliberately focused as an overview, this course is designed to help individuals beginning their project management journey. Overview in Project Management is designed to improve participant understanding of project management and increase their ability to successfully define, plan and deliver to project objectives. H OVPMJ49H Thu & Fri 9am–4:30pm 28 & 29 Jul H OVPMJ50H Thu & Fri 9am–4:30pm 25 & 26 Aug H OVPMJ51H Thu & Fri 9am–4:30pm 29 & 30 Sep H OVPMJ52H Thu & Fri 9am–4:30pm 27 & 28 Oct H OVPMJ53H Thu & Fri 9am–4:30pm 24 & 25 Nov 2 days $645

Project Management Incorporating MS Project 2007 Recommended for anyone in a project management or project manager type role. Do you lead projects and project teams? This logical system for analysing project requirements, planning, implementing and controlling projects ensures results. Throughout this interactive workshop you will learn to fully utilise the MS Project software. H PROJC37H Mon 9:30am–5pm 22 & 29 Aug W PROJC38W Fri 9:30am–5pm 14 & 21 Oct 2 days $795

Risk Management – An Introduction Anyone wanting to learn the basics of risk management. What it is and how it could benefit their organisation. Adopting a systematic approach to managing risk is now seen as accepted best practice. This course will provide an excellent introduction to the latest thinking on risk management. H RIMAJ3H Mon 9am–4:30pm 22 Aug H RIMAJ5H Mon 9am–4:30pm 26 Sep 1 day $395

Managing Legal Contracts This course is suitable for those who would like to expand their knowledge of the creation and management of contracts and who seek an emphasis on the key legal aspects involved. This course demystifies the laws relating to the management of contracts. It focuses on the key contract law issues relating to the writing, managing and interpretation of contracts. Other key laws discussed include: tenders, agency, intellectual property, insurance, misleading and deceptive conduct. Participants need not have previous contract law experience. What is learned can be immediately applied. H MLCOJ3H Mon & Tue 9am-4.30pm 18 & 19 Jul H MLCOJ4H Tue & Wed 9am-4.30pm 20 & 21 Sep H MLCOJ5H Mon & Tue 9am-4.30pm 7 & 8 Nov 2 days $795

Administration and Office Skills Effective Customer Service This course is well suited for office administration staff and receptionists or anyone returning to the workforce. Good customer service creates satisfied customers, and satisfaction leads to customer retention. Companies lose seven out of ten customers when customer service representatives show a lack of concern. To provide good customer service, you need to avoid certain pitfalls and identify customer types. You must also communicate effectively with your customers by building rapport, and exceed their expectations whenever possible. This workshop maps to the Unit of competency BBCUS301A Deliver and Monitor a Service to Customers. On completion participants may choose to be assessed on this unit to gain credit towards the Certificate III in Business Administration (additional cost applies). W QCUSB1W Sat 9am-4:30pm 15 Oct 1 day $295

Organise Workplace Information This course is well suited for office administration staff and receptionists or anyone returning to the workforce. Participants must have basic computer knowledge and skills. Organising your time effectively and prioritising your work are essential skills for any office employee wishing to improve their personal productivity. Handling interruptions with diplomacy whilst multitasking is a quality sort after by office employers. This workshop maps to the Unit of competency BBINM301A Organise Workplace Information. On completion participants may choose to be assessed on this unit to gain credit towards the Certificate III in Business Administration (additional cost applies). W QINFB1W Sat 9am-4:30pm 12 Nov 1 day $295

Communication in the Workplace This course is well suited for office administration staff and receptionists or anyone returning to the workforce. Through communication, decisions are made, tasks accomplished, and relationships built. By better understanding communication, your work experience will be more productive and enjoyable. This workshop maps to the Unit of competency BBCMM201A Communicate in the Workplace. On completion participants may choose to be assessed on this unit to gain credit towards the Certificate III in Business Administration (additional cost applies).

Write Effective Business Documents

Medical Office Receptionist

This course is well suited for office administration staff and receptionists or anyone returning to the workforce.

Suitable for those wanting to gain the skills required for a medical office career, whether starting out in the workforce, returning to work or changing careers.

Communicating through writing is helpful when providing information in business. Improve your writing skills and improve your image and personal productivity by learning to write clear contracts, memos, reports and letters. This workshop maps to the Unit of competency BBWRT301A Write Simple Documents. On completion participants may choose to be assessed on this unit to gain credit towards the Certificate III in Business Administration (additional cost applies). W QDOCB1W Sat 9am-4:30pm 13 Aug 1 day $295

Shorthand This course is suitable for journalists, personal assistants, secretaries, stenographers and anyone needing to take notes in shorthand. Do you need to enhance your note taking skills? This is an introductory level course for those wishing to learn shorthand for the first time, or refresh their ability to take notes using the Pitman 2000 Shorthand system. Participants will be expected to complete revision and additional tasks between classes. This course will commence September 2011. Please phone 9214 4440 (option 1) or email shortcourses@swin.edu.au to register your interest.

Conveyancing Suitable for those wishing to learn the basic concepts of conveyancing, whether to use for their own transactions or to work in a conveyancing business.

Prerequisite: Basic word processing skills. Enhance your career options. Learn basic medical terminology and specific medical office administration skills including customer service skills and computerised billing systems, PracSoft, incorporating Medicare. Participants will be provided with a practice version of the PracSoft software to use at home. C MEDXB23C Sat 9am-1pm 30 Jul-27 Aug L MEDXB24L Sat 9am-1pm 15 Oct-19 Nov H MEDXB25H Sat 9am-1pm 5 Nov-3 Dec 5 sessions $565

Medical Terminology Introduction Designed for people who aspire to an administrative career in the medical profession, or current medical workers wanting to add to their knowledge. Are you thinking of a career in a healthrelated profession or just wanting to understand medical terminology? This course will provide you with the knowledge needed to work effectively in many fields of the health sector, such as a doctorâ&#x20AC;&#x2122;s surgery or hospital. You will learn to use appropriate written and verbal terminology and to communicate confidently. C MEDTB24C Sat 9-11am 30 Jul-27 Aug L MEDTB25L Sat 9-11am 15 Oct-19 Nov H MEDTB26H Sat 9-11am 5 Nov-3 Dec 5 sessions $299

Medical and Legal Transcription Skill Sets, see page 16

Prerequisite: Basic word processing skills. Career change? DIY conveyancing? Learn basic conveyancing practices in the sale and purchase of real estate; document preparation, title search, land information enquiry, office procedures and ethical responsibility. This course will provide you with the skills to undertake your own conveyancing or work in a conveyancing business. It does not enable you to set up your own conveyancing business. H CONYB22H Tue 6-9pm 11 Oct-29 Nov 7 sessions $550

Customer Service Excellence course, see page 5

W QCOMB1W Sat 9am-4:30pm 10 Sep 1 day $295

n Course information and registration: (03) 9214 4440 (option 1), www.shortcourse.swinburne.edu.au

Marketing AND Sales

Professional Selling Skills

Small Business

Marketing Tools to Develop Your Business

Individuals considering a new career in sales and experienced sales professionals wishing to enhance their selling techniques will gain invaluable skills through this short course.

Starting and Managing a Small Business

Suitable for small business operators, sales executives, marketing assistants, professional sales or staff working in manufacturing or service sectors. Turn opportunities into reality. Use tried and tested marketing tools to develop your business. Establishing a new business or developing new markets is not an easy task. It requires skill, insight and an open mind that is always looking for new ideas that create a differentiated marketing approach. This workshop will explore the tools and strategies used by successful marketers in a competitive business environment. H MARDJ2H Fri 9am–4:30pm 11 Nov 1 day $395

Marketing – Low Cost Strategies that Boosts Sales This course is aimed at anyone who wants to increase sales without having a large marketing budget at their disposal. Imagine your marketing budget was zero – how would you market your business to boost sales? In this course you will learn proven, creative marketing strategies that cost little or no money. These strategies have one goal: to boost sales. H LOCOJ2H Fri 9am–4.30pm 18 Nov 1 day $395

Event Marketing and Management

A successful sales consultant needs a considered and expert approach. This course covers the core principles required to work in a modern sales environment. Proven sales techniques are delivered with enthusiasm, and you will improve your business etiquette, presentation and social skills - invaluable assets in any sphere of life and work. H PROSB20H Tue 9am–4:30pm 29 Nov 1 day $345

Sales Skills – Strategies To Increase Your Sales This course is suitable for anyone who works in sales (or looking to start a career in sales) and wants to increase their confidence and ability. To be successful in sales requires a professional approach. The truth is that 80% of sales people earn about 20% of the company’s revenue. There are always a small group of top performers in any organisation that outshine the rest. This course covers the core skills required to become a top performer and achieve your sales targets in today’s demanding market place. You will learn in a fun, ‘pressure free’ way to apply proven sales techniques in the areas of prospecting, qualifying, presenting and closing sales. The skills learnt in this course can have a profound effect on your career, income and confidence. H SKILJ2H Wed 9am–1pm 19 Oct 1 session $275

Recommended for individuals considering a career in event management and/or current project managers, either professional or volunteer. This short course will provide the foundation building blocks and skills base to successfully plan and implement events. Ensure your event, however big or small, achieves maximum results. Our experienced facilitator will teach you to plan, promote and run highly successful events from start to finish. Throughout the course various industry specific guest speakers, will share their skills and tricks of the trade from the world of event management. H EVMMB39H Wed 6:30–9:30pm 27 Jul–31 Aug C EVMMB41C Thu 6:30–9:30pm 20 Oct–24 Nov 6 sessions $435

M EVMMB40M Tue 9:30am–4pm 6–20 Sep

3 days $435

Ideal for people looking to go into a small business or home-based business. This course is also an option for people who have been recently retrenched or retired. Introducing basic small business requirements including personal skills, legal and taxation requirements, business structures, management, record keeping, marketing and business plans. This course maps to the Unit of Competency BBSLS402A Identify Sales Prospects. On completion participants may choose to be assessed on this unit and gain credit towards the Certificate IV in Business, Small Business Management (additional cost applies). W STASB44W Tue 6:30-9:30pm 26 Jul-16 Aug L STASB45L Mon 6:30-9:30pm 29 Aug-19 Sep H STASB46H Wed 6:30-9:30pm 12 Oct-2 Nov C STASB47C Thu 6:30-9:30pm 3-24 Nov 4 sessions $325

SureFire Ways to Boost Your Business Now! The SureFire Business workshop is suitable for small to medium enterprises (SME’s) who want to build their business ideas from the ground up, grow their business or refine their processes. Learn proven strategies employed by successful businesses that will accelerate your business success! Critically examine your business in the areas of numbers, people, sales and marketing systems and processes, eBusiness and planning and learn how by refining each area(s) you can take your business to the next level! H BOONB1H Tue 9am-1pm 11 Oct 1 session $275

Exporting and Importing Suitable for those wanting to gain or enhance their basic understanding of the framework of an export/import trade transaction. Equip yourself for entry into the exciting world of international trade. Gain vital knowledge including documentation, delivery (Incoterms 2010), costings, basic risk management, banking documentation, methods of payment, export planning and sales contracts to assist you in assessing the possibilities of this growth area. W EXPIB61W Tue 6:30-10pm 26 Jul-16 Aug P EXPIB62P Wed 6:30-10pm 24 Aug-14 Sep W EXPIB63W Wed 6:30-10pm 26 Oct-16 Nov H EXPIB64H Mon 6:30-10pm 7-28 Nov 4 sessions $395

Small Business Skill Sets, see page 17

n Location: C Croydon H Hawthorn L Lilydale M Melbourne CBD P Prahran W Wantirna

Finance AND Investment Bookkeeping – An Introduction Assuming no prior knowledge in the field of accounting, this short course is suitable for those interested in exploring bookkeeping for the first time, or those wishing to reinforce what they already know. Do you keep records for a small business, or are you exploring bookkeeping for the first time? Attend this workshop and understand business documents, cash records, debtors records, bank reconciliation and petty cash. C BBOOB73C Mon 6:30-9:30pm 1-22 Aug H BBOOB74H Wed 6-9pm 3-24 Aug P BBOOB75P Thu 6-9pm 1-22 Sep W BBOOB76W Wed 6:30-9:30pm 12 Oct-2 Nov

4 sessions $365

Bookkeeping Level 2 Suitable for those who wish to build on their knowledge of basic bookkeeping in order to run a small business, or to gain employment in this field. Prerequisite: Bookkeeping – An Introduction course or equivalent bookkeeping experience. This comprehensive course will enhance your manual bookkeeping skills. Topics covered include maintenance of general ledgers, preparation of trial balance and composition of financial reports, and an overview of GST and BAS requirements. Whilst this course does not look into specific accounting software programs, by developing your manual skills you will better understand how they work and obtain a greater operational appreciation. H BBOBB71H Wed 6-9:30pm 19 Oct-9 Nov C BBOBB72C Mon 6-9:30pm 7-28 Nov

Financial Management for NonAccountants This course is recommended for those wishing to set up a new business, or who own or manage an existing business and would like to further their understanding of financial matters. Also suitable for current employees in accounting departments, this program can help you enhance your knowledge of accounting.

Investing in Real Estate Prospective investors looking to enter the real estate market would be interested in and benefit from attending this course.

2 days $495

Widen your wealth horizon with investment property. Develop a comprehensive understanding of the world of property as an appreciating asset and an income stream. We will cover types of property and ownership, owners corporation, features to look for and potential problems/faults in a property, what tenants want in a property, negative gearing, managing the property via an agent/self, the auction process, auction strategies and documentation. Taxation aspects including purchase, repairs, depreciation, special building write-off, capital gains tax and record keeping will also be covered.

Manage Budgets and Financial Plans

H INVRB13H Wed 6:30-9:30pm 24 Aug-14 Sep W INVRB15W Wed 6:30-9:30pm 9-30 Nov

This course teaches you to prepare and interpret budgets, understand accounting processes, analyse profit and loss statements and understand performance ratios and reports. W FINMB30W Fri 9:30am-4pm 12 & 19 Aug H FINMB31H Fri 9:30am-4pm 11 & 18 Nov

This course is suitable for those involved in preparing, implementing and monitoring budgets and financial plans. It is equally suitable for those who work in not-for-profit organisations, government, business enterprise and family businesses. This course provides a comprehensive background in using accounting as a tool for decision-making. It also considers the basics of preparing, implementing and monitoring budgets and financial plans in relation to the overall organisational strategy. What is learned can be immediately applied. H BUDFJ10H Mon & Tue 9am-4.30pm 8 & 9 Aug H BUDFJ11H Mon & Tue 9am-4.30pm 3 & 4 Oct H BUDFJ12H Mon & Tue 9am-4.30pm 5 & 6 Dec 2 days $795

4 sessions $375

Investing in the Stockmarket This short course is ideal for anyone with an interest in gaining information regarding the investment of stocks and trading in the stockmarket. Combine theory and practice and develop an understanding of what investing in shares is all about. Learn how the stockmarket works whilst covering new share floats, stockbroker services, dividend imputation, dividend reinvestment plans, gearing, taxation issues and more. H STCAB74H Wed 6:30-9:30pm 20 Jul-10 Aug H STCAB75H Wed 6:30-9:30pm 12 Oct-2 Nov 4 sessions $375

4 sessions $399

Looking to update your qualifications and meet BAS agent compliance legislation? n Certificate IV in Financial Services (Bookkeeping) TAFE School of Business can tailor the program to suit your needs by providing: • Recognised prior learning • Online study mode • Workshops (conducted on weekends) 1300 275 794 study@swinburne.edu.au www.swinburne.edu.au/future

More stars than any university in Melbourne for: Teaching quality Graduate satisfaction Generic skills Staff qualifications Entry flexibility The Good Universities Guide 2011

n Course information and registration: (03) 9214 4440 (option 1), www.shortcourse.swinburne.edu.au

Human Resources HR Management Essentials Recommended for small and medium business owners and operators, those wanting to expand their general HR knowledge and skills and those who have responsibility for supervising others. This three day program provides an overview of all facets of HR management, giving you an opportunity to identify what you need to know, perhaps don’t know, and how to bridge the knowledge gap. You can’t become an HR specialist in three days, but you can develop a keen understanding of what HR management entails and the key issues that affect employer/employee relationships. H HUMRB45H Thu 9am–4:30pm 20 Oct-3 Nov 3 days $795

Recruiting for Success Existing managers, aspiring or potential managers, HR professionals involved in, or seeking to become involved in, recruitment, selection and induction and recruitment specialists would benefit from attending this course. If there were one secret to organisational success, this may be it – finding and hiring the right people for the job. With Australia’s unemployment rate heading back down to record lows, a skills crisis looks likely. Many organisations, public and private, are already or will face the high cost of turnover and the difficulty of hiring great people. This course is designed to provide practical help to understand the market forces at work and to define strategies to recruit, select and induct the best and the brightest. This course maps to the Unit of Competency BSBHRM402A Recruit, Select and Induct Staff. On completion participants may choose to be assessed on the Unit (additional cost applies). The successful completion of 7 additional Units entitles participants to the Diploma of Management. H QRECJ2H Fri 9am-4:30pm 16 Sep 1 day $395

Strategic Industrial Relations Management Existing managers, aspiring or potential managers, HR professionals involved in, or seeking to become involved in, industrial relations, IR specialists or anyone involved in IR policy development and/or execution would benefit from attending this course. Most of us probably think about Industrial Relations (IR) in a negative context but it doesn’t have to be that way. Strategic IR Management takes a positive and proactive view of IR as a force for good. Using real case histories and the most up-to-date approaches to IR policy, this course equips participants with practical skills and approaches to IR that get positive results. Recognising that it’s not a perfect world, the course also deals with managing grievances, constructively dealing with industrial disputes and resolving individual conflicts. This course maps to the Unit of Competency BSBWRK509A Manage Industrial Relations. On completion participants may choose to be assessed on the Unit (additional cost applies). The successful completion of 7 additional Units entitles participants to the Diploma of Management or the Diploma of Human Resources Management. H QIRMJ2H Fri 9am-4:30pm 22 Jul 1 day $395

Rewarding Success Existing managers, aspiring or potential managers and HR professionals with responsibility for or input into the development and implementation of reward schemes would benefit from attending this course. Executive rewards have been big news in Australia in the recent past, but how should we appropriately reward staff, at any level of the organisation? This course aims to answer that question and to provide participants with the knowledge and skills to devise reward schemes that are motivational, fair and fitting. As rewards are such an emotive topic, this course more than many others brings together business acumen and human psychology. Getting rewards right can form a cornerstone for future success. Getting it wrong can erode trust, loyalty and performance. This course maps to the Unit of Competency BSBHRM505A Manage Remuneration and Employee Benefits. On completion participants may choose to be assessed on the Unit (additional cost applies). The successful completion of 7 additional Units entitles participants to the Diploma of Human Resources Management. H QREWJ2H Fri 9am-4.30pm 21 Oct 1 day $395

n Location: C Croydon H Hawthorn L Lilydale M Melbourne CBD P Prahran W Wantirna

Managing for Maximum Performance Existing managers and aspiring or potential managers would benefit from attendance at this course. Managing the performance of others is the fundamental skill for any manager or aspiring manager. Far from being a black art, there are many specific skills, tools and techniques which can be taught to increase any manager’s effectiveness and ultimately, results. Focusing on practical techniques and application in the workplace, this course provides participants with real-world skills based on the most up-to-date principles of management. The aim is to help managers to help others achieve their potential and, where that is not possible, to examine ways in which these difficult situations can be dealt with assertively and confidently. This course maps to the Unit of Competency BSBMGT502B Manage People Performance. On completion participants may choose to be assessed on the Unit (additional cost applies). The successful completion of 7 additional Units entitles participants to the Diploma of Management. H QPERJ2H Fri 9am-4.30pm 9 Sep 1 day $395

AHRI Professional Human Resources Short Courses in partnership with Swinburne University of Technology The partnership between the Australian Human Resources Institute (AHRI) and Swinburne highlights our mutual commitment to quality education in the area of Human Resource management. The program of courses on offer are industry relevant, innovative and engaging short courses that seek to build skills that can be immediately applied to the workplace.

Course offerings AHRI offer a range of specialised HR short courses, aimed at new or less experienced HR professionals, HR professionals that want to refresh their knowledge within this topic area or line managers, team leaders, supervisors from all industries and sectors.

How to enrol?

Simply visit the AHRI website www.ahri.com. au/essentials and download the relevant registration form Make sure you include ‘Swinburne’ in the Offer Code section to take advantage of the special partner offer that allows you to enrol at the AHRI Member Rate. All prices listed are inclusive of GST. If you wish to speak to an AHRI consultant, you can contact (03) 9918 9200 or email education@ahri.com.au

In company delivery All of the programs contained within the AHRI/ Swinburne partnership can be customised and delivered onsite. If you would like to learn more, contact customlearning@ahri.com.au quoting the AHRI/Swinburne partnership to secure a discount.

Become a member of Australian Human Resources Institute (AHRI) (AHRI) is the only Australian not-for-profit professional association for HR professionals. AHRI’s membership structure and postnominals will allow you to immediately demonstrate to existing and potential employers your education and experience, commitment to ongoing professional development, and commitment to your professions code of ethics and professional conduct. With 17,000 members AHRI represents a strong and powerful voice for the HR profession nationally via government advocacy and media exposure and globally via its leadership role with the World Federations of People Management Associations. It is important that as a HR professional, you are a part of this community. Student membership is free to fulltime students, and then professional membership has a variety of levels depending on your experience. For more information visit www.ahri.com.au/membership

Accredited HR Short Courses

Performance Management

The following 6 programs make up the Certificate IV in HR, AHRI’s Foundations of HR. All six programs can earn credit towards the accredited Certificate course or can be undertaken as standalone short-courses.

This course identifies the strength of performance management as a key part of an organisational improvement and development process to achieve business outcomes at the individual level. It reviews how business performance indicators provide the context for performance appraisal, coaching and mentoring for individual performance. Participants will be guided through a discussion on motivation which relates to the way attributes of staff and line management impact on the organisation’s bottom line. This course will make reference to key legislation as it applies to performance-related terminations and the impact of unlawful or unfair dismissal. Participants will examine the use of exiting strategies, such as redundancy and dismissal, to mask inadequate performance management and line managers’ reluctance at times to provide appropriate feedback to underperformers

Where you choose the accredited options, an additional fee of $100 incl. GST will be charged for each topic assessment. Contact AHRI for more information about the accredited course options.

Business driven Human Resources This course introduces participants to the human resource function as an important discipline within the organisational structure. It provides participants with an understanding of how human resource management must deliver on the goals and objectives of the organisation. Whilst this program is aimed at those with introductory-level knowledge of human resources, it is important, that in keeping with the evolution of the profession, participants are introduced to processes and methods of linking their tactical activities to organisational strategy. Duration: 1 day Price: $495 Available dates: Wed 20 July 2011, Wed 7 Sep 2011 Location: AHRI – Melbourne CBD

Managing talent in a workplace relations context Learn the fundamentals of the employment life cycle – from recruitment through to retirement – including current legislation and labour conventions. This workshop demonstrates how to integrate the processes of sourcing, recruiting and selecting the best candidates for the business to help drive it toward its goals. Duration: 1 day Price: $495 Available dates: Wed 21 Sep 2011 Location: AHRI – Melbourne CBD

Building and Developing Talent Learn to identify the link between employee retention rates and having the ‘right’ development and training opportunities in place within your organisation. This one day workshop uses job descriptions, job specifications and other HR tools as a basis for defining the development needs of both individuals and teams within organisations. Participants will examine alternative training needs assessment, training development and delivery methods including how to develop a training needs analysis, and structure a training course that aligns to overall business requirements. Duration: 1 day Price: $495 Available dates: Wed 17 Aug 2011, Wed 5 Oct 2011 Location: AHRI – Melbourne CBD

Duration: 1 day Price: $495 Available dates: Wed 31 Aug 2011, Wed 19 Oct 2011 Location: AHRI – Melbourne CBD

Occupational Health and Safety Learn about the importance of safety in the workplace. This one-day workshop will review the legislation surrounding this high-risk body of work and participants will learn to change the mindset and behaviours of the key stakeholders in the organisation towards the role and importance of safety. Participants are asked to identify risks, create communication processes to help make others aware of risks, develop options for mitigating risks and produce risk-management plans. Duration: 1 day Price: $495 Available dates: Wed 14 Sept 2011, Wed 2 Nov 2011 Location: AHRI – Melbourne CBD

Measuring HR Effectiveness How effective is HR in your workplace? This workshop focuses on how to position and write HR business cases that prove the true value of HRM projects in terms of their return on Investment [ROI] for the business. The workshop is practical and participants will be able to take suitable content back to their workplaces to assist in developing HR business cases. Duration: 1 day Price: $495 Available dates: Wed 6 Jul 2011, Wed 28 Sep 2011, 16 Nov 2011 Location: AHRI – Melbourne CBD

Non-Accredited HR Short Courses Introduction to remuneration and benefits Remuneration and benefits play a pivotal role in overall strategic management and planning. An effective remuneration and benefits strategy is a powerful tool to reinforce the organisation’s culture and values and to support the achievement of its strategic business objectives. It can help to attract, motivate and retain the right talent and position the organisation as an employer of first choice. This workshop considers remuneration and benefits within its overall strategic business and wider organisational context. It is designed to provide participants with the fundamentals of remuneration and benefits planning, and covers the basics of job analysis, job evaluation, pay survey, job pricing as well as performance management and reward, effective remuneration packaging and the key principles of bonuses and incentives. It also provides an opportunity to discuss implications for corporate governance in respect of executive remuneration policy setting Duration: 1 day Price: $495 Available dates: Mon 8 Aug 2011 Location: AHRI – Melbourne CBD

Creating an HR strategy that drives business outcomes For HR to create visible value and deliver results that make a ‘bottom-line’ difference, it must have an HR strategy in place that is clearly linked with the overall organisational strategy. Learn a practical way to develop an HR strategy in line with the organisational strategy to ensure that the basis of all HR functions within the organisation flows from the organisation’s strategy, vision and values. Participants of this one-day workshop will be introduced to the basic concepts of HR strategy and how it fits within the broader organisational strategy. They will be informed about the process of strategic planning and examine what environmental factors and market behaviours are likely to impact on the organisation’s capacity to plan its workforce effectively. Duration: 1 day Price: $495 Available dates: Fri 16 Sep 2011 Location: AHRI – Melbourne CBD

Strategies for attraction, recruitment and retention Recruiting the best employees is just the beginning. The competitive landscape means that employee retention will become a critical future challenge for employers. Employers are going to need to become creative about how they go about attracting people. This workshop provides an overview of strategic recruitment (sourcing and attracting talent), selection (making sure the right people are chosen to suit business needs) and, most important, retaining them. The workshop will demonstrate the cost of losing staff who have the skills and attitudes the organisation needs. Participants will discuss key de-motivators in the workplace. Duration: 1 day Price: $495 Available dates: Mon 29 Aug 2011 Location: AHRI – Melbourne CBD

Selection interviewing skills Selecting the best person for a role is a critical skill for hiring managers. Hiring decisions can impact the organisation’s performance and the cost of a poor hire is more than just a person’s salary in wasted training time. Line managers, supervisors and HR representatives who participate in the interview process, need to understand how to create a reliable and valid selection process which is effective and adds value to the organisation. This one-day workshop offers a more strategic and informed approach to the interview process Duration: 1 day Price: $495 Available dates: Tues 14 Jun 2011 Location: AHRI – Melbourne CBD

Workforce metrics essentials With hundreds of workforce measures available, it can be difficult to decide which measure to use and when to use it. Providing a standardised set of key workforce metrics, this workshop will alleviate any metric uncertainty and teach a homogenous metric language. This is a suitable course for those new to metrics and is designed to provide a foundation level knowledge of the value of metrics. It explains the process of calculating, analysing and presenting metrics to maximise their value. The knowledge gained during this workshop will assist when creating compelling business cases and contribute to more effective datadriven decision making within the HR function. Duration: 1 day Price: $715 Available dates: Tue 17 May 2011,Tue 8 Nov 2011 Location: AHRI – Melbourne CBD

Workforce analytics Do you use the same rigour, logic, and confidence when making decisions about your workforce as you do when resolving issues about money, clients, program policy, or technology? If not, this two-day workshop is designed to improve your workforce-related decision-making skills. This workshop provides analysis tools and techniques that enable you to make the best use of available data and shows how metrics are used to build compelling business cases. Moving from simple trend analysis, through hypothesis development and testing, to complex forecasting models, this workshop will add sophistication to your analysis skills. Duration: 2 days Price: $1430 Available dates: Wed, Thur, 18-19 May 2011, Wed, Thu, 9-10 Nov 2011 Location: AHRI – Melbourne CBD

Workforce planning This workshop is facilitated by workforce planning experts and will provide an in-depth view of each step of the workforce planning process using a proven methodology and a combination of tools and techniques. This workshop delivers a strong foundation of workforce planning theory and uses reallife examples to demonstrate the practicalities of ‘doing’ workforce planning. Designed to provide an understanding of the fundamentals of workforce planning, this workshop will also assist participants to formulate effective workforce plans and integrate workforce planning into their organisation’s strategic planning cycle. Duration: 2 days Price: $1430 Available dates: Wed, Thu, 26-27 Oct 2011 Location: AHRI – Melbourne CBD

Mediation and conflict management strategies for HR While it is recognised that a degree of conflict is necessary for organisations to undergo successful transformation, HR professionals are acutely aware of the significant costs incurred when conflict is not managed effectively. These costs include high staff turnover, low employee engagement, increased stress levels and reduced customer service. The tight labour market, increasing expectations of a more highly educated workforce and a changing industrial relations landscape have increased the need for organisations to create positive work environments that encourage collaboration and team work. Managing conflict productively is seen as a core capability for both HR professionals and line managers. In this changing environment, HR professionals are asked to design and implement cultural and other strategies to support the development of a new workplace. The strategies include coaching managers to resolve team-based and interpersonal conflict as well as using mediation and alternative dispute resolution procedures. Duration: 2 days Price: $990 Available dates: Mon, Tue, 19-20 Sep 2011 Location: AHRI – Melbourne CBD

Creating and managing workforce flexibility The capacity to implement workplace flexibility in an organisation in an effective and productive way is significantly enabled by the capacity of the management capability. This course offers a practical overview together with resources and tools to assist managers in managing a flexible workforce and thereby enabling a higher participation of diverse groups and the flow on business benefits of higher productivity, reduced absenteeism, lower turnover etc...” While working within the National Employment Standards in the Fair Work Act this course seeks to improving management capability to reap the benefits of flexible work practices. Duration: 1 day Price: $495 Available dates: Thu 11 Aug 2011 Location: AHRI – Melbourne CBD

Risk and compliance for HR Human resources risks are the challenges that flow from managing people, programs and processes within an organisation. HR should be a driving force in helping the organisation understand the nature of HR risks and can respond in ways which ensure compliance. Many risks are a shared responsibility though, and HR must be able to identify the strategic and operational risk areas and work with stakeholders to implement and manage these to ensure organisational productivity and competitiveness. This one-day course will provide an opportunity to understand the language of risk and compliance and the importance of culture in effective risk management. Participants will explore the principles of risk management and develop communication and stakeholder management strategies to ensure HR risks are minimised and controlled. Duration: 1 day Price: $495 Available dates: Fri 12 Aug 2011 Location: AHRI – Melbourne CBD

Building your organisational development toolkit With increased globalisation and dependence on alliances and partnerships, organisations are increasingly asking their HR team to step into the strategic space and assist with organisational development. This requires HR practitioners to have a sound understanding of change management, systems theory and the ability to work with long-term outcomes. This workshop is designed to give HR practitioners a toolkit with which to apply an organisational development mindset to the work they do. The primary objective of this workshop is to help practitioners create awareness, alignment and commitment to working with business partners to achieve long-term success and viability. Duration: 1 day Price: $495 Available dates: Mon 30 Aug 2011 Location: AHRI – Melbourne CBD

Investigating workplace misconduct

Internal consulting skills for HR

Few things can be more challenging in your professional role than handling a serious complaint of misconduct, particularly when it is an allegation of sexual discrimination or bullying. This workshop will provide participants with the skills to handle serious complaints with confidence. The workshop is aimed at providing practical skills that enable you to assess complaints, gather corroboration and make critical decisions that affect employees. The workshop will provide case studies highlighting current case law, and the latest research on investigation methods, including interviewing techniques and the accessibility of digital information.

Over the last decade there has been increased calls for HR professionals to partner with the business and deliver people management solutions that drive and support business performance. With new roles as strategic architects, expert practitioners, stakeholder managers and culture and change agents, HR professionals’ traditional roles have expanded and evolved to meet the increasing demands of their organisations. In practice, HR professionals are now also expected to be ‘internal consultants‘ to line and senior managers as well as to boards of directors.

Duration: 1 day Price: $495 Available dates: New dates tbc – contact education@ahri.com.au Location: AHRI – Melbourne CBD

Best practice bargaining under the Fair Work Act Under the Fair Work Act 2009 the collective bargaining landscape has changed markedly, requiring the bargaining parties to apply a more collaborative approach to their negotiations. This workshop is designed to provide participants with a sound theoretical understanding and the necessary skills required for best practice bargaining that can be immediately applied in their organisations. The course will provide participants with the legal framework as well as the practical fundamentals of collective bargaining, taking them through the essential stages of the collective bargaining process, before culminating in participation in an enterprise agreement negotiation simulation. Emphasis will be placed on a ‘mutual gains’ approach to bargaining and its implied opportunities to support a culture of change in the workplace. All participants will be provided with a best practice bargaining tool kit to take back to their workplaces. Duration: 2 days Price: $990 Available dates: New dates tbc – contact education@ahri.com.au Location: AHRI – Melbourne CBD

But what is internal consulting? How is it different from the way HR previously operated and what skills, tools and techniques do HR professionals require to be able to embrace and demonstrate this new approach? Duration: 2 days Price: $990 Available dates: Thur, Fri, 17-18 Nov 2011 Location: AHRI – Melbourne CBD

Developing and implementing effective HR policies HR policies provide fundamental organisational rules and guidelines relating to the practices and behaviour of the people in the organisation. They frame the way an organisation operates and it is essential for any organisation that strives to be an employer of choice to have sound HR policies in place. This workshop is designed to provide participants with the necessary skills, techniques and tools to develop and implement HR policies that are relevant, clear and effective in their organisations. Participants will be guided through the fundamentals of HR policy development and implementation as well as exploring the wide range of HR policies that should be considered when developing a policy manual for their workplaces, including policies relating to legislative requirements and best practice people management. The workshop will focus on practising policy-writing skills including ‘tips and traps’, and a consultation plan will be developed to assist in policy development consistent with employment law. Participants will be guided in developing a policy implementation plan and learn how to effectively embed HR policies in an organisation. Duration: 1 day Price: $495 Available dates: Fri 3 June 2011 Location: AHRI – Melbourne CBD

HR and the law series The legal landscape is an area of constant change, which can be challenging for HR practitioners who need to know about important obligations and recent developments relevant to professional practice. HR and the law workshops are designed to provide up-to-the minute information on current legal developments so participants are better informed to make critical decisions affecting their business. Each workshop covers key legislative obligations and features a spotlight topic on recent legal changes relevant to the HR profession. Spotlight topics are rotated regularly. Are you ready for the new Work Health and Safety Law? The first spotlight topic of HR and the law in 2011 will focus on the new Work Health and Safety Law. This will introduce penalties of up to $3m and new personal liability provisions for office of companies, which may include senior HR managers. Duration: 4 hours Price: $330 Available dates: Mon 14 Nov 2011 Location: AHRI – Melbourne CBD

Mental health and your workplace: for HR managers

Talking dollars and sense: finance for HR professionals

Did you know that depression results in half a million full working days lost every month and more than 12 million days of reduced productivity a year?

For HR to have a seat at the table, the profession needs to be able to talk the language of their business and develop business cases that demonstrate real value to the bottom line. This course will provide HR professionals with an understanding of managing budgets, writing business cases and understanding finance, which are all fundamental HR business skills.

Mental health issues in the workplace lead to significant productivity loss and are a growing concern for Australian employers. HR departments are often the first to be confronted with the complexities of this issue, both on an organisational, as well as an individual level. This workshop is especially designed to enable HR professionals to meet the challenge of depression, anxiety and associated disorders in the workplace.

Duration: 1 day Price: $495 Available dates: Wed, 24 Aug 2011 Location: AHRI – Melbourne CBD

Participants will be guided through the fundamentals of mental health issues in the workplace, including an examination of prevention strategies at an organisational level, how to develop appropriate policies and procedures, and how to advise managers on addressing mental health issues with their staff. Duration: 4 hours Price: $330 Available dates: New dates tbc – contact education@ahri.com.au Location: AHRI – Melbourne CBD

Real Estate @swin.edu.au Agents’ Representative Course (Real Estate)

Certificate IV Property Services (Real Estate)

For further information

This course will introduce you to the real estate industry and its functions. Successful completion of this course is a requirement to obtain employment in property sales or management.

This course will provide you with the knowledge and skills required to apply and become a licensed estate agent.

Email: realestate@swin.edu.au

Courses are offered at Prahran, Croydon, Wantirna, online and at selected regional locations. On campus students attend two evenings per week for five weeks. The Agents’ Representative course can be completed earlier if required by submitting the 4 assignments and completing the 4 online tests. If you have had no experience within the real estate industry it is highly recommended that you attend all classes. Throughout the course your facilitators will provide mentor support, to ensure you have an exceptional Swinburne experience.

There are 24 units of study in the Certificate IV in Property Services (Real Estate), available online, supported by on campus workshops. Subject areas include agency and risk, business and trust accounting, sales and property management. If you are currently employed in real estate you may be eligible for some exemptions under recognition of prior learning (RPL).

Traineeships If you are currently employed in the real estate industry, the Certificate IV in Property Services (Real Estate) can also be completed as a traineeship. Employers are eligible for incentives of up to $4000.00 to support your training.

Telephone: 9210 1975

This series of short courses is offered in conjunction with Organisations That Matter™

0 to 10 Relationship Management® Signature Program Is your organisation planning to proceed with any new business relationships? Are you planning to take existing business relationships to a new level? Do you have process for establishing appropriate business relationships that are aligned with your desired outcomes? If you currently manage or will be managing any form of internal or external business relationships we will provide you with a framework, language and set of tools to enable you to create high performing business relationships. Upon completion of this program you will understand the organisational culture, strategy, structure, process and people required to support high performance internal and external customer/client, supplier/service provider and stakeholder relationships. You will also be able to immediately apply what has been learned to your most important relationship(s) so they can be taken to the next levels of performance and relationship engagement, delivering improved value for money and sustainable competitive advantage. H OTMRJ2H Wed 9am-4.30pm 12 Oct H OTMJR3H Thur 9am-4.30pm 10 Nov 1 day $395

Discovering the Seven Key Elements for Creating Teams That Matter®

Creating an OTM Plan for Personal Success™

If you are brutally honest with yourself, how many truly high performing teams have you experienced? Would you know how to establish one if the opportunity arose? If you’re in a current team that isn’t performing to its potential, do you know what to do to fix that reality?

Can you imagine working for an organisation that didn’t have some form of a strategic plan to enable it to create the success it desires? Yet do you have a clear plan for yourself?

If you are currently leading a team at any level of your organisation and/or hope to be leading one in the future, this interactive program will guide you through the seven key elements for creating Teams That Matter®. From a career progression perspective, how valuable do you believe the capacity to create high performing teams is to your future? It really is an essential element of career success. While some of the seven key elements are addressed by most team leaders, unfortunately one, two or three key elements are often missing, the impact of which drags down the performance of the team. This simple, yet effective and immediately applicable approach to leading a team will ensure that you have a framework for creating high performing teams on a regular basis.

The vast majority of people do not have any form of written personal plan. Instead, it is ‘all in their heads’. For most people that means that clarifying and achieving the success they desire is left primarily to chance. If you would like to create your own personal strategic plan that will document what success means to you and how, in detail you plan to achieve it, then this program is for you. Having now facilitated over 2,000 people in successfully completing this program Gary Ryan has a wealth of experience from which to draw in enabling you to create your OTM Plan for Personal Success™. H OTMPJ1H Tues 9:00am-4:30pm 13 & 20 Sep H OTMPJ2H Tues 9am-4.30pm 4 & 11 Oct H OTMPJ3H Tues 9am-4.30pm 15 & 22 Nov 2 days $795

H OTMSJ2H Thur 9am-1pm 1 Sep H OTMSJ3H Wed 9am-1pm 19 Oct H OTMSJ4H Thur 9am-1pm 17 Nov 1 session $275

Your business is our business

n Customised training solutions for your business If your strategic priorities are driven by up skilling your people and improving processes, Swinburne can work with your organisation to develop flexible, customised and contextualised training solutions that will give your organisation a visible increase in return on investment.

Certificate III to postgraduate qualifications

We can offer your business

We can deliver your customised training package at a time, location and with a delivery mode to suit your needs.

• Customised Training • Recognition of Prior Learning • Gap Training • Accredited Nationally Recognised Qualifications • Non accredited Programs • Traineeships – Certificate III/IV/Diploma/Advanced Diploma • Graduate Certificates • Short Courses • Aligning existing training to nationally recognised qualifications

Our broad range of offerings can be customised to design a training package that will suit your organisation’s needs.

Customised and contextualised delivery model

• On-campus, workplace or online delivery modes • Blended learning models • Learning support • Fast track options • Part-time/weekdays/evenings/weekends School of Business can work with you to access government funding for eligible participants. To find out how Swinburne can help your business, please call us on (03) 9214 5336 or email businessconsulting@swin.edu.au

Business Skill Sets Especially designed for specific job outcomes, Skill Sets give you the knowledge without the full qualification. You may choose to complete that later, building on these fully accredited units. * Students who qualify will be able to access Government funding for these courses. Prior to enrolment phone 9214 4440 (option 1) to determine eligibility criteria. Interstate students are not eligible for Victorian Government funded places and must enrolas full-fee paying students. Further information is available at www.swinburne.edu.au/fees

Return to Work or Study Skill Set This skill set is for persons who wish to return to the workplace or to study with skills that will give the confidence to secure a position or feel comfortable in the classroom. Learn or update your IT skills to prepare yourself for today’s workplace or classroom with the latest text document, spreadsheet, electronic presentation and keyboarding skills. This course incorporates four units of competency: • BSBITU302B Create electronic presentations • BSBITU303A Design and produce text documents • BSBITU304A Produce spreadsheets • BSBITU307A Develop keyboarding speed and accuracy

Do you wish to acquire the knowledge but are time poor or don’t need the full qualification? Then Skill sets are for you!

Legal Transcription Skill Set

Medical Transcription Skill Set

This skill set is recommended for those who wish to be employed in providing transcription services to the legal industry.

This skill set is for persons who wish to be employed in providing transcription services to the medical industry.

Acquire the skills and knowledge required to transcribe court, parliamentary, police telephone scripts or medical proceedings. You will gain an understanding of appropriate legal terminology and develop fast and accurate keyboarding skills. The process for researching, analysis, and presentation of information in high quality documents will also be covered.

Acquire the skills and knowledge required to understand and communicate with a range of clients within the medical environment. You will gain an understanding of appropriate medical terminology and develop fast and accurate keyboarding skills. The process for researching, analysis, and presentation of information in high quality documents will also be covered.

This course incorporates five units of competency from BSB07 Business Services Training Package to meet the industry requirements for a legal transcription typist. • BSBADM411A Produce complex texts from audio transcription • BSBITU307A Develop keyboarding speed and accuracy • BSBLEG305A Use legal terminology in order to carry out tasks • BSBRES401A Analyse and present research information • BSBWRT401A Write complex documents Successful completion of a further six units of study will qualify you for the Certificate lV in Business Administration. W QLEGJ2W Thu & Fri 9am-4pm 21 Jul-5 Aug H QLEGJ1H Fri 9am-4pm 12 Aug-16 Sep 6 days $519 (Government subsidised) * $1920 (full fee paying)

Successful completion of these units can provide credit towards BSB30110 Certificate III in Business. W QRETJ1W Fri 9am-4pm 22 Jul-12 Aug 4 days

$429.80 (Government subsidised) * $999 (full fee paying)

n Location: C Croydon H Hawthorn L Lilydale M Melbourne CBD P Prahran W Wantirna

These five units of competency from BSB07 Business Services Training Package meet the industry requirements for a medical transcription typist. • BSBADM411A Produce complex texts from audio transcription • BSBITU307A Develop keyboarding speed and accuracy • BSBMED301B Interpret and apply medical terminology appropriately • BSBRES401A Analyse and present research information • BSBWRT401A Write complex documents Successful completion of a further six units of study will qualify you for the Certificate lV in Business Administration. W QMEDJ1W Thu & Fri 9am-4pm 21 Jul-5 Aug H QMEDJ2H Fri 9am-4pm 12 Aug-16 Sep 6 days $519 (Government subsidised) * $1920 (full fee paying)

Aspiring Supervisor Skill Set This skill set is for those who plan to move into supervisory or team leader roles. This course will assist aspiring supervisors to move to the next level by gaining the fundamental skills to successfully lead and manage the people who report to them. Some of the key requirements to successful leadership including positive communication, relationship building, motivating and inspiring your team, time management and preparation of business plans, budgets and resource proposals will be covered. These four units of competency from BSB07 Business Services Training Package meet the industry requirements for people with supervisory or managerial aspirations. • BSBFLM303C Contribute to effective workplace relationships • BSBFLM305C Support operational plan • BSBFLM306C Provide workplace information and resourcing plans • BSBFLM312C Contribute to team effectiveness Successful completion of a further eight units of study will qualify you for the Certificate lll in Business. H QASPJ1H Fri 9am-4pm 19 Aug-18 Sep 5 days

$369 (Government subsidised) * $1499 (full fee paying)

Managing Innovation Skill Set This course is designed for managers, senior operational personnel or internal/external specialists who are responsible for the development of innovative ideas and developing new systems in the workplace. The critical focus is on systems conceived and developed with innovation as the key driver. Learn to conceptualise and establish new systems that support and encourage innovation in the workplace. Follow up with monitoring and protecting intellectual property rights and using the patent for business growth. This course incorporates three units of competency:

• BSBINN502A Build and sustain an

innovative work environment • BSBINN501A Establish systems that support innovation • BSBIPR402A Protect and use new inventions and innovations Successful completion of these units can provide credit towards BSB51107 Diploma of Management. H QINNJ1H Fri 9am-4pm 12-26 Aug W QINNJ2W Fri 9am-4pm 2-16 Sep 3 days $601.60 (Government subsidised) * $1199 (full fee paying)

Intellectual Property Management Skill Set This skill set is for managers and coordinators who take an active role in recognising, securing and commercialising intangible assets which contribute to the organisation’s profitability, productivity, product or service delivery, and market leadership. Obtain a strategic advantage by learning the evaluation of approaches to the management of intellectual property, and focus on establishing, implementing, evaluating and monitoring an organisation’s intellectual property strategy. This course incorporates two units of competency: • BSBIPR501A Manage intellectual property to protect and grow business • BSBIPR601A Develop and implement strategies for intellectual property management Successful completion of these units can provide credit towards BSB50207 Diploma of Business or BSB51107 Diploma of Management. H QINTJ1H Fri 9am-4pm 15-29 Jul 3 days

$563.70 (Government subsidised) * $1499 (full fee paying)

Small Business Financial Management Skill Set This skill set is for small business practitioners who are managing finances for a small business. It may relate to people who are establishing or operating a micro or small business providing for self employment. Specific legal requirements apply to the management of a small or micro business. This skill set meets the industry requirements for the financial management required for an existing micro or small business or to the setting up of a new business or department in a larger organisation. We will provide you with the skills to identify and select resources, develop and implement a financial plan, monitor financial performance and acquire finance for your business. This course incorporates three units of competency: • BSBSMB304A Determine resource requirements for the micro business • BSBSMB402A Plan small business finances • BSBSMB406A Manage small business finances. Successful completion of these units can provide credit towards BSB40407 Certificate lV in Small Business Management or BSB30307 Certificate lll in Micro Business Operations. C QSBFJ1C Sat 9am-4pm 23 Jul-6 Aug P QSBFJ2P Sat 9am-4pm 13-27 Aug 3 days

$310.20 (Government subsidised) * $999 (full fee paying)

Small Business Contracting Skill Set This skill set is for small business practitioners who are pursuing contracted business opportunities. It may relate to people who operate a small business on a day-to-day basis either as an owner-operator or as an employed operator/manager. We will provide you with the skills and knowledge required to write effective contracts in a small business environment. We will teach you to comply with the specific legal requirements which apply to the management of a small business. This skill set meets the industry requirements for conducting business via contracted activity. This course incorporates three units of competency: • BSBSMB401A Establish legal and risk management requirements of small business • BSBSMB402A Plan small business finances • PSPGOV407B Provide a quotation Successful completion of these units can provide credit towards BSB40407 Certificate lV in Small Business Management. P QSBCJ1P Sat 9am-4pm 23 Jul-6 Aug C QSBCJ2C Sat 9am-4pm 13-27 Aug 3 days $310.20 (Government subsidised) * $999 (full fee paying)

Small Business Home-Based Business Skill Set This skill set is for people who are establishing or operating a micro or small business providing for self employment. Specific legal requirements apply to the management of a small or micro business and this skill set meets the industry requirements for establishing or operating a home-based micro business for on-going success. We will provide you with the skills and knowledge to identify credit options and resource requirements, planning the workplace, information and communications technology requirements, hardware and software products and determining the viability of basing a business in a home environment. This course incorporates four units of competency: • FNSFLIT203A Develop understanding of debt and consumer credit • BSBSMB304A Determine resource requirements for the micro business • BSBSMB306A Plan a home based business • BSBSMB307A Set up information and communications technology for the micro business. Successful completion of these units can provide credit towards BSB30307 Certificate lll in Micro Business Operations. C QSBHJ1C Sat 9am-4pm 23 Jul-6 Aug P QSBHJ2P Sat 9am-4pm 13-27 Aug 3 days $209 (Government subsidised) * $999 (full fee paying)

n Course information and registration: (03) 9214 4440 (option 1), www.shortcourse.swinburne.edu.au

short courses

Information Technology

Let us help make information technology work for you. Our PC courses will provide you with the skills and knowledge enhancement you require.

MS Office

Microsoft Access 2007 Introduction

Work your way through the different levels of Access, Excel and Word and enhance your Microsoft Office package skills.

H ACCAC94H Wed 9.30am–5pm 13 Jul W ACCAC95W Wed 9.30am–5pm 20 Jul H ACCAC96H Mon 9.30am–5pm 12 Sep

The levels available and prerequisite to entry are:

Introduction

Prerequisite: Working knowledge of MS Windows

Intermediate

1 day $325

Microsoft Access 2007 Intermediate H ACCBC70H Wed 9.30am–5pm 27 Jul W ACCBC71W Thu 9.30am–5pm 18 Aug H ACCBC72H Mon 9.30am–5pm 3 Oct 1 day $325

Prerequisite: Completion of Introduction course or equivalent knowledge

Microsoft Access 2007 Advanced

Advanced

H ACCCC46H Thu 9.30am–5pm 11 Aug W ACCCC47W Thu 9.30am–5pm 8 Sep H ACCCC48H Mon 9.30am–5pm 17 Oct

Prerequisite: Completion of Intermediate course or equivalent knowledge

1 day $325

Full course outlines at: www.shortcourse.swinburne.edu.au

Microsoft Word 2007 Introduction

Courses conducted using MS Office 2007

H WORAC60H Tue 9.30am–5pm 4 Oct 1 day $325

Microsoft Excel 2007 Introduction H EXCAC117H Tue 9.30am–5pm 12 Jul W EXCAC118W Tue 9.30am–5pm 19 Jul H EXCAC119H Mon 9.30am–5pm 5 Sep C EXCAC120C Tue 9.30am–5pm 25 Oct H EXCAC121H Wed 9.30am–5pm 2 Nov W EXCAC122W Wed 9.30am–5pm 9 Nov 1 day $325

Microsoft Excel 2007 Intermediate H EXCBC94H Tue 9.30am–5pm 26 Jul W EXCBC95W Wed 9.30am–5pm 17 Aug H EXCBC96H Mon 9.30am–5pm 19 Sep C EXCBC97C Tue 9.30am–5pm 8 Nov H EXCBC98H Wed 9.30am–5pm 16 Nov W EXCBC99W Wed 9.30am–5pm 23 Nov 1 day $325

Microsoft Excel 2007 Advanced H EXCCC53H Wed 9.30am–5pm 10 Aug W EXCCC54W Wed 9.30am–5pm 7 Sep H EXCCC55H Mon 9.30am–5pm 10 Oct C EXCCC56C Mon 9.30am–5pm 14 Nov H EXCCC57H Wed 9.30am–5pm 30 Nov W EXCCC58W Wed 9.30am–5pm 7 Dec 1 day $325

n Location: C Croydon H Hawthorn L Lilydale M Melbourne CBD P Prahran W Wantirna

Microsoft Word 2007 Intermediate H WORBC48H Tue 9.30am–5pm 11 Oct 1 day $325

Microsoft Word 2007 Advanced H WORCC23H Tue 9.30am–5pm 18 Oct 1 day $325

Microsoft PowerPoint 2007 Introduction H POWAC32H Mon 9.30am–5pm 18 Jul W POWAC33W Thu 9.30am–5pm 15 Sep 1 day $325

Microsoft Project 2007 Aimed at anyone working on or with projects who are wanting to increase productivity. Prerequisite: Sound knowledge of Windows. Create and track project schedules by entering/monitoring tasks and analysing the assignment of resources to tasks. H PROAC41H Fri 9.30am–5pm 22 Jul W PROAC42W Wed 9.30am–5pm 14 Sep H PROAC43H Mon 9.30am–5pm 28 Nov 1 day $410

Computing Essentials

Computer Aided Design

Introduction to Computers

AutoCAD 2011 Level 1

An excellent introductory course for anyone of any age and is suitable for people returning to work or those wishing to gain the skills to use computers in their everyday life.

Suitable for those who have a basic understanding of computers and Windows and wish to complete a comprehensive course covering the basic skills required to create and edit 2D production drawings using AutoCAD.

In this beginners course we will show you how to use a computer and how they can make your life easier. We will cover an introduction to Windows, wordprocessing, spreadsheets, internet and email. H COMPC267H Tue 6–9.30pm 23 Aug–13 Sep H COMPC268H Thu 6-9.30pm 6-27 Oct 4 sessions $375

Touch Typing Suitable for anyone wishing to gain this valuable skill to improve their efficiency with inputting data on a computer. It’s fast, practical and effective. In a small class environment learn to type confidently without looking at the keyboard. Develop your accuracy and lessen the time it takes you to input information. H TTYPC55H Tue 7–8.30pm 5 Jul–16 Aug W TTYPC56W Wed 7–8.30pm 21 Sep–2 Nov 7 sessions $260

Web Design

A comprehensive introductory course covering 2D drafting concepts using AutoCAD software. Topics covered include computer hardware, drawing and editing commands, text, hatching, dimensioning, library parts, file management, scaling, layouts and plotting. H AUTAD1H Mon–Thu 9am–5.30pm 11–14 Jul 4 days $825

H AUTAD2H Tue & Thu 6–10pm 2–25 Aug 8 sessions $825

AutoCAD 2011 Level 2 Suitable for people who have completed AutoCAD 1 or who have equivalent knowledge of the AutoCAD software and wish to further their skill level. Prerequisite: AutoCAD Level 1 or equivalent knowledge. Expand on your skills in this advanced course covering 2D drafting concepts using AutoCAD software. Topics covered include polylines, UCS, inquiry commands, isometrics, layouts, grips, geometry calculator, filters, customising, scripts, external references, attributes, grouping, and viewports.

DreamWeaver Introduction

H AUTBD1H Mon–Thu 9am–5.30pm 26–29 Sep

Participants must have extensive intermediate/advanced computing skills. This course is conducted on PC but Mac users would also benefit as the program content is the same in both the Mac and PC environments. Useful for those who need to learn how to construct and manage a basic web page.

H AUTBD2H Mon & Wed 6–10pm 10 Oct–7 Nov

4 days $825

8 sessions $825

REVIT Introduction Level 1 This course is designed for anyone wanting to develop 3D modeling skills but ideally suited for those with knowledge of the building industry, designers, drafts people or those with AutoCAD skills interested in moving into 3D building design. There are no prerequisites to undertake this course, however basic computer skills and knowledge of the windows operational system is recommended. This course introduces participants to Autodesk REVIT. REVIT is a popular 3D modeling software widely used in the building industry for the design and documentation of residential and commercial buildings. The course is delivered through classroom demonstrations of both theory and practical work. It covers the basic modeling and documentation techniques required to get started with REVIT Architecture software. C REVTW2C Mon–Thu 9am–5pm 26–29 Sep 4 days $925

Part Modelling with Solid Works People such as inventors, manufacturers and those wanting to pursue a career in manufacturing would find this course beneficial. Prerequisite: Basic computer skills. Maximise your employment prospects in the manufacturing industry. Solid Works is the most popular and widely used 3D mechanical engineering CAD software in Victoria. Completion of this introductory course will allow you to progress to more advanced courses in Assembly Modeling and Drafting. H SOWID1H Thu 5.30–9.30pm 21 Jul–18 Aug H SOWID2H Thu 5.30–9.30pm 1–29 Sep 5 sessions $500

Prerequisite: Participants must have extensive intermediate/advanced computing skills. DreamWeaver is a powerful web design tool that will enable you to produce web pages that attract attention and get results. H DRMWC71H Thu 9.30am–5pm 14 & 21 Jul H DRMWC72H Wed 9.30am–5pm 24 & 31 Aug H DRMWC73H Mon 9.30am–5pm 24 & 31 Oct L DRMWC74L Thu 9.30am-5pm 1 & 8 Dec 2 days $560

n Course information and registration: (03) 9214 4440 (option 1), www.shortcourse.swinburne.edu.au

Computerised Bookkeeping MYOB Day to Day This course is designed for people required to use MYOB software, after initial set-up, to manage accounting records for a small to medium business. Prerequisite: This course assumes little or no knowledge of MYOB however sound computer skills and a basic understanding of manual bookkeeping and accounting principles are essential. This course is suitable for users not required to set up MYOB but who are wanting to learn to work with MYOB on a ‘day to day’ basis. The skills and knowledge acquired in this course will allow the user to produce and manage purchase orders and invoices, manage accounts payable and accounts receivable, and produce BAS documentation. H MYODB1H Tue 6–9.30pm 26 Jul & 2 Aug C MYODB2C Mon 6–9.30pm 1 & 8 Aug L MYODB4L Sat 9.30am–1pm 12 & 19 Nov 2 sessions $345

W MYODB3W Wed 9am–4.30pm 26 Oct 1 day $345

MYOB Introduction This course is ideal for those in small to medium businesses. It is designed for people who need to set up MYOB for an existing Business and learn how to enter transactions, produce reports and prepare bank reconciliations. Prerequisite: Sound computer skills and a basic understanding of manual bookkeeping and accounting principles are essential. The skills and knowledge acquired in this course will allow the user to create a company data file complete with historical and opening balances, produce and manage purchase orders and invoices, manage accounts payable and accounts receivable, and produce BAS documentation. H MYOIB2H Sat 9am–1pm 13–27 Aug

3 sessions $399 C MYOIB3C Tue 6.30–9.30pm 30 Aug–20 Sep C MYOIB5C Mon & Wed 6.30–9.30pm 7–16 Nov 4 sessions $399 C MYOIB1C Mon 9.30am–4pm 8 & 15 Aug H MYOIB4H Mon 9.30am–4pm 17 & 24 Oct 2 days $399

MYOB Advanced

Quickbooks Level 1

This course is designed for those wishing to further their knowledge of the potential of MYOB especially within the context of running or working in a small business.

Owners, managers and administrators of small to medium size business, computerised bookkeepers and admin/account assistants who wish to learn the Quicken package, will find this course extremely useful.

Prerequisite: Sound computer skills, a basic understanding of manual bookkeeping and accounting principles and completion of either the MYOB Introduction or MYOB Day to Day short course are essential. The skills and knowledge acquired in this course are designed to go beyond the basics of MYOB and develop skills in more advanced and complex areas of MYOB software.

Prerequisite: Basic computing knowledge and data entry skills. This course provides an introduction to the Quickbooks business management computer package. Undertake a practical case study and gain an overview of cash book entries, debtors, creditors and inventory management. GST and the completion of BAS statements will be covered.

C MYOVB1C Mon 9.30am–4pm 22 Aug H MYOVB4H Mon 9.30am–4pm 7 Nov

H QBOOB78H Tue 9.30am–4pm 23 & 30 Aug C QBOOB79C Wed 9.30am–4pm 23 & 30 Nov

C MYOVB2C Tue 6.30–9.30pm 18 & 25 Oct H MYOVB3H Sat 9.30am–12.30pm 5 & 12 Nov C MYOVB5C Mon & Wed 6.30–9.30pm

Quickbooks Level 2

1 day $299

21 & 23 Nov 2 sessions $299

MYOB Payroll This course is ideal for small business owners and employees, as well as anyone wanting to use the MYOB accounting system to create pays. Prerequisite: Participants must have a basic understanding of how MYOB Accounting software works. This course is ideal for anyone wanting to effectively use the MYOB Accounting facility to create and manage pays, including set-up, employees, entitlements, timesheets, pay runs and reporting. C MYOPB3C Sat 9.30am–12.30pm 30 Jul & 6 Aug H MYOPB5H Tue 6.30–9.30pm 18 & 25 Oct C MYOPB7C Mon & Wed 6.30–9.30pm 28 & 30 Nov 2 sessions $299

C MYOPB4C Mon 9.30am-4pm 29 Aug H MYOPB6H Mon 9.30am-4pm 14 Nov 1 day $299

MYOB Complete This course would be of benefit to those wishing to learn all aspects of MYOB from setting up company files through to customising invoice templates and setting up payroll. Prerequisite: Sound computer skills and a basic understanding of manual bookkeeping and accounting principles are essential. Learn how to create and customise files to suit your unique needs. Creation, tracking, management and reconciliation of supplier and customer accounts, end of month and financial year roll over as well as staff payment and leave entitlements will be reviewed. C MYBCB39C Mon 9.30am–4pm 8–29 Aug H MYBCB40H Mon 9.30am–4pm 17 Oct–14 Nov 4 days $899

C MYBCB41C Mon & Wed 6.30–9.30pm 7–30 Nov 8 sessions $899

n Location: C Croydon H Hawthorn L Lilydale M Melbourne CBD P Prahran W Wantirna

2 days $399

Owners, managers, account keepers of small to medium sized businesses (three – ten employees), computerised bookkeepers, admin/account assistants who wish to further their knowledge of the Quicken package will find this course beneficial. Prerequisite: Quickbooks Level 1 or a working knowledge of the package. Learn the more advanced features of this popular business application including time tracking, quoting, customising invoices and statements, creating import and export files, depreciation, recording periodic payments, aged receivables, and setting up and linking quick payroll. H QBOBB45H Tue 9.30am–4pm 23 & 30 Aug C QBOBB46C Wed 9.30am–4pm 23 & 30 Nov 2 days $399

short courses

Trade Skills

Compliance is critical for those who work in trades. Our courses will enable you to gain or upgrade the skills you need to gain accreditation and further your career.

Welding

TIG Welding

Numbers strictly limited – register early to secure your place.

Suitable for any person wishing to gain or upgrade TIG welding skills.

Welding Techniques Suitable for any person wishing to gain basic welding skills. Designed for the beginner wanting to develop basic skills in Arc welding and Oxy-Acetylene welding. Welding and thermal cutting tasks will enable participants to gain skills for work in industry or on personal projects. W WELTD78W Mon 6–9pm 18 Jul–22 Aug W WELTD79W Fri 6–9pm 26 Aug–30 Sep W WELTD80W Sat 9am–12pm 1 Oct–12 Nov W WELTD81W Mon 6–9pm 7 Nov–12 Dec

Learn to set up and operate a TIG welding plant. You will learn to weld mild steel and a small quantity of aluminium and stainless steel. This course is suitable for the beginner, wanting to develop basic skills in TIG welding and will enable participants to gain basic skills for work in the industry or on personal projects. W TIGWD78W Mon 6-9pm 18 Jul-22 Aug W TIGWD79W Fri 6-9pm 26 Aug-30 Sep W TIGWD80W Sat 9am-12pm 1 Oct-12 Nov W TIGWD81W Mon 6-9pm 7 Nov-12 Dec 6 sessions $475

6 sessions $475

Electrical

MIG Welding

Electrical Contractors Registration

Suitable for any person wishing to gain or upgrade MIG welding skills.

Applicable for those requiring Part B to enable registration as an electrical contractor.

Learn to set up and operate a MIG welding plant. This course is suitable for the beginner, wanting to develop basic skills in MIG welding. Participants will gain basic skills for work in the industry or on personal projects.

This course satisfies Part B of the requirements necessary to obtain registration as an Electrical Contractor. It contains the business section of the regulatory requirements. To become a registered electrical contractor you will also need to complete Part A and have public liability insurance.

W MIGWD78W Mon 6–9pm 18 Jul–22 Aug W MIGWD79W Fri 6–9pm 26 Aug–30 Sep W MIGWD80W Sat 9am–12pm 1 Oct–12 Nov W MIGWD81W Mon 6–9pm 7 Nov–12 Dec 6 sessions $475

W ELECE51W Thu 5.30–9.30pm 7 Jul–8 Sep W ELECE52W 5.30–9.30pm Thu 27 Oct–22 Dec plus Tue 20 Dec 10 sessions $650

n Course information and registration: (03) 9214 4440 (option 1), www.shortcourse.swinburne.edu.au

Solar Grid-Connect Training In order for consumers to take advantage of Government incentives and rebates in solar power such as purchase/installation subsidies and feed-in-tariffs, the designer and installer must be accredited by the Clean Energy Council (CEC). For this reason there is high demand from electricians and other tradespeople for training that leads to CEC accreditation as a photovoltaic system designer/installer. CEC accreditation requires the successful completion and assessment of the following units of competency: • Unit K025C Solve Basic Problems in Photovoltaic Energy Apparatus • Unit K026B Install and Set Up Grid Connect Photovoltaic Power Systems • Unit K035C Design Grid Connected Power Supply Systems Design and Installation Accreditation: Units K025C, K026B & K035C Installation Accreditation only: Units K025C & K026B Design Accreditation only: Units K025C & K035C Successful completion and assessment of Unit K025C is required before undertaking Units K026B and K035C. In order to undertake these units participants must be a fully qualified electrician, electrical or electronics engineer or have completed all of the basic electrical prerequisites of the Certificate IV in Renewable Energy. Course structure includes face-to-face delivery at Swinburne’s Wantirna campus with additional study outside of class required using a workbook. It is recommended prior to enrolment prospective students visit the CEC website www.cleanenergycouncil.org.au for the latest accreditation rulings. * Students who qualify will be able to access Government funding for this course. Prior to enrolment phone 9214 4440 (option 1) to determine eligibility criteria. Interstate students are not eligible for Victorian Government funded places and must enrol as full-fee paying students. Further information is available at www.swinburne.edu.au/fees

Unit K025C: Solve Basic Problems in Photovoltaic Energy Apparatus

Stand-Alone Power Supply Systems (SPS)

This unit is designed to provide learners with the knowledge and practical skills to identify faults in photovoltaic power systems.

In order for consumers to take advantage of Government incentives and rebates in solar power such as purchase/installation subsidies and feed-in-tariffs, the designer and installer must be accredited by the Clean Energy Council (CEC). For this reason there is high demand from electricians and other tradespeople for training that leads to CEC accreditation for stand-alone system designer/installer.

W SG25CE12W Thu & Fri 8.30am–5pm 7 & 8 Jul W SG25CE13W Tue & Wed 8.30am–5pm 9 & 10 Aug W SG25CE14W Thu & Fri 8.30am–5pm 15 & 16 Sep W SG25CE15W Thu & Fri 8.30am–5pm 6 & 7 Oct W SG25CE16W Thu & Fri 8.30am–5pm 10 & 11 Nov 2 days $347.45 (Government subsidised) * $824.80 (full fee paying)

Unit K026B: Install and Set Up Grid Connect Photovoltaic Power Systems Successful completion and assessment of Unit K025C Solve Basic Problems in Photovoltaic Energy Apparatus is required before undertaking Unit K026B. This unit is designed to provide licensed electricians with the knowledge and practical skills to set up photovoltaic power systems inline with the Clean Energy Council’s accreditation requirements. W SG26BE12W Wed,Thu & Fri 8.30am–5pm 13–15 Jul W SG26BE13W Wed, Thu & Fri 8.30am–5pm 24–26 Aug

W SG26BE14W Wed, Thu & Fri 8.30am–5pm 21–23 Sep

W SG26BE15W Wed, Thu & Fri 8.30am–5pm 19–21 Oct

W SG26BE16W Wed, Thu & Fri 8.30am–5pm

CEC accreditation requires the successful completion and assessment of the following units of competency: • Unit K023B Carry Out Repairs to Renewable Energy Apparatus by Replacement of Components • Unit K025C Solve Basic Problems in Photovoltaic Energy Apparatus • Unit K027B Diagnose Faults in Renewable Energy Control Systems • Unit K028B Solve Problems in Stand Alone Renewable Energy Systems • Unit K043B Install Stand Alone Photovoltaic Systems • Unit K039B Design Stand Alone Renewable Energy Systems In order to undertake these units participants must be a fully qualified electrician, electrical or electronics engineer or have completed the basic electrical prerequisites of the Certificate IV in Renewable Energy.

16–18 Nov 3 days $73.60 (Government subsidised) * $412.40 (full fee paying)

Training includes 7 days face-to-face delivery at Swinburne’s Wantirna Campus and 2 days on-site at the Moora Moora off-grid community near Healesville, Victoria.

Unit K035C: Design Grid Connected Power Supply Systems

It is recommended prior to enrolment prospective students visit the CEC website www.cleanenergycouncil.org.au for the latest accreditation rulings.

Successful completion and assessment of Unit K025C Solve Basic Problems in Photovoltaic Energy Apparatus is required before undertaking Unit K035C. This unit is designed to provide the knowledge and practical skills in the design of photovoltaic power systems inline with the Clean Energy Council’s accreditation requirements. W SG35CE12W Mon, Tue & Wed 8.30am-5pm 18-20 Jul

W SG35CE13W Mon, Tue & Wed 8.30am–5pm 29–31 Aug

W SG35CE14W Wed, Thu & Fri 8.30am–5pm 28–30 Sep

W SG35CE15W Wed, Thu & Fri 8.30am–5pm 26–28 Oct

W SG35CE16W Wed, Thu & Fri 8.30am–5pm 23–25 Nov 3 days $220.80 (Government subsidised) * $1237.20 (full fee paying)

n Location: C Croydon H Hawthorn L Lilydale M Melbourne CBD P Prahran W Wantirna

* Students who qualify will be able to access Government funding for this course. Prior to enrolment phone 9214 4440 (option 1) to determine eligibility criteria. Interstate students are not eligible for Victorian Government funded places and must enrol as full-fee paying students. Further information is available at www.swinburne.edu.au/fees W SAPSE3W 8.30am–5pm Mon, Tue & Wed 8, 9

& 10 Aug plus Wed, Thu & Fri 24, 25 & 26 Aug plus Mon, Tue & Wed 29, 30 & 31 Aug W SAPSE4W 8.30am–5pm Wed, Thu & Fri 5, 6 & 7 Oct plus Wed, Thu & Fri 19, 20 & 21 Oct plus Wed, Thu & Fri 26, 27 & 28 Oct 9 days $1020 (Government subsidised) * $3195 (full fee paying)

accelerated study

Fast-Track Business Qualifications

If you have the work experience and are wanting your skills formally recognised, a fast-track business qualification designed for the busy professional is the answer.

Diploma of Marketing BSB51207 (fast-track)

Diploma of Management MBSB51107 (fast-track)

Hawthorn campus

The Diploma of Marketing will provide you with sound theory, knowledge and practice of marketing principles which will enable you to progress your career prospects in sales and marketing management.

This practical, hands-on course develops entrepreneurial and innovative approaches to managing people, managing finances, managing projects and continuous improvement and compliance

Upon completion of this course, candidates will be capable of fulfilling a range of marketing management positions including product, promotion, services marketing, business to business (industrial) marketing and marketing management.

The Diploma of Management provides you with comprehensive knowledge and skills in management processes. Your career path will include supervisory and middle management roles. You may already have technical qualifications but need additional management skills to advance your career.

Entry requirements

This is a fast-track course for students who have three years work experience in a business environment and who have the ambition and commitment to grow their career opportunities.

Course structure

The fast-track program consists of eight full day workshops conducted once per month which include tutorials, interactive learning, class practicum’s and teamwork.

Units of study Cluster One: Research and opportunity evaluation • BSBMKG501B Identify and evaluate marketing opportunities • BSBMKG506B Plan marketing research Cluster Two: Establish, adjust and monitor the marketing mix • BSBMKG502B Establish and adjust the marketing mix • BSBMKG514A Implement and monitor marketing activities Cluster Three: Advertising • BSBADV511A Evaluate and recommend advertising media options • BSBADV512A Developing an advertising strategy and brief

Additional units

• BSBMKG507A Interpret market trends and developments • BSBFIM501A Manage budgets and financial plans .

This program offers a broad range of study areas relevant to current business needs including change management, performance management, project management, marketing and customer service, financial management and occupational health and safety.

Entry requirements

Applicants need to be mature aged and working, preferably in a management role, where they can apply management learning at work.

Course structure

The fast-track program consists of eight full day sessions over six months. Workshops are interactive and highly engaging. The learning gained during workshops must be applied in the workplace via projects, activities and tasks therefore the fast-track option is only available to people who have an opportunity to apply their learning to their work.

Units of study

• BSBPMG510A Manage projects • BSBMGT516B Facilitate continuous improvement • BSBMGT502B Manage people performance • BSBCUS501B Manage quality customer service • BSBFIM501A Manage budgets and financial plans • BSBMKG502B Establish and adjust the marketing mix • BSBSUS501A Develop workplace policy and procedures for sustainability • BSBOHS509A Ensure a safe workplace.

Certificate IV in Project Management BSB41507 (fast-track)

Diploma of Human Resources Management BSB50607 (fast-track)

Diploma of International Business BSB50807 (fast-track)

Hawthorn, Prahran and Wantirna campuses

Hawthorn campus

The Certificate IV in Project Management will give you an in-depth coverage of project management knowledge areas and is targeted at participants currently or soon to be involved in a project team role as a project team member or junior level leader.

This practical, hands-on course will develop knowledge and professional practice for an exciting HR career. You will learn workforce planning strategies, HR systems and compliance issues, performance management systems and organisational culture and change from practising HR professionals.

The Diploma of International Business will equip up-and-coming executives with the necessary tools to grow their careers in international business and marketing using an accelerated ‘pracademic’ program within an eight month timeframe.

Course structure

Block mode of three days plus three days (with a three-four week gap) with completion in three months for participants with experience in project teams and who can apply learning to their workplace, or Part-time day program with face to face delivery with nine individual workshops over six months, for participants who are new to project teams or looking to enter the project management area or aspiring to a junior project management position. Completion is expected within six-eight months. To attain this qualification the successful completion of 8 units of study is required.

Diploma of Project Management BSB51407 (fast-track) Hawthorn campus

The Diploma of Human Resources Management offers a broad range of study areas relevant to current business needs including performance management, workforce planning, industrial relations, change management employee benefits, and project management.

Entry requirements

Applicants need to be mature aged and working, preferably in a management role, where they can apply management learning.

Course structure

The fast-track program consists of one full day workshop every three weeks for six months. Workshops are interactive and highly engaging and the learning gained must be applied in the workplace via projects, activities and tasks therefore the fast-track option is only available to people who have an opportunity to apply their learning to their work.

The Diploma of Project Management offers a practical and hands-on approach to learning with an emphasis on solving real business problems interwoven with theory and practical application. Upon completion, students will be able to apply their skills by solving practical project management problems. As part of this course, emphasis is placed on appropriate project management documentation and techniques.

Units of study

Course structure and entry requirements

Hawthorn campus

An intensive program is available for participants with experience as a project manager, who are seeking to formalise their experience and can draw upon their workplace projects. Course duration is four days plus four days (with a three to four week gap) with completion in three months. Participants with limited project management experience and/or project leader experience are encouraged to attend the one day workshop option conducted every three weeks (approximately) with completion in six months. To attain this qualification the successful completion of 9 units of study is required. The Certificate IV and Diploma of Project Management are also available online see page 30 for course details.

To be awarded the Diploma of Human Resources Management, the successful completion of eight units including three compulsory core units and five elective units is required.

Diploma of Business BSB50207 (fast-track) The Diploma of Business reflects the role of individuals with experience in a variety of settings and who are seeking to further develop their skills across a wide range of business skills or career.

The Fast-Track program is designed for full-time employees wanting to progress their career in export/import operations and management.

Entry requirements

Applicants must be in full-time employment with at least three years experience in export/ import duties.

Course Structure

The Diploma of International Business consists of eight, one day workshops plus face-to-face tutorials, online learning and web based resources that will enable you to apply theoretical concepts and applications directly to your workplace environment. All major assessments will be linked to your workplace industry. To attain the diploma, students must complete eight units plus a capstone project incorporating a business/marketing plan for a product or service relevant to their place of employment and industry.

Units of study

• BSBMKG512A Forecast international market business needs • BSBMKG511A Analyse data from international markets • BSBMKG517A Analyse consumer behaviour for specific international markets • BSBFIA501A Report on finances related to international markets • BSBREL502A Build international business networks • BSBMKG 513A Promote products and services to international markets • BSBRSK501A Manage risk • BSBMGT515A Manage operational plan

Entry requirements

Successful applicants will be in workplace positions where learning can be applied to actual situations.

Course structure

The Diploma of Business consists of eight, one day workshops per month, plus a tutorial per unit if required. To attain this qualification the successful completion of 8 units of study is required.

For more information and to apply: Phone: 1300 275 794 Email: study@swinburne.edu.au www.tafe.swinburne.edu.au/businesscommerce/index.html Fee structure is available at www.swinburne.edu.au/fees VET FEE-Help is available (conditions apply) www.deewr.gov.au/vetfeehelp Please note: international students holding a student visa are required to study full-time.

Business Graduate Certificates Executive Education Get a taste of what postgraduate study can do for your knowledge, skills and career. Swinburne provides the opportunity for you to enrol in a single unit of postgraduate level study. Successful completion of each unit provides a credit pathway towards a Swinburne Graduate Certificate program. Why not find out if postgraduate study is right for you?

Course delivery and assessment

Sessions are delivered using a variety of methods including lectures, guest speakers, industry visits, case study analysis and online delivery. Participants are assessed in each unit using a variety of methods including individual and group assignments, case study analysis, group-based discussion and industry projects.

For further information or to apply

Phone: 1300 275 794 Email: postgrad@swinburne.edu.au Website: www.swinburne.edu.au/postgrad

A Swinburne graduate certificate in Business Management is a smart option for those looking to fill a skills gap, improve upon existing knowledge or take their career to the next level.

Managing in a Complex World MBM500 Campus: Hawthorn or online study Days: Wed, Thurs 6.30-9.30pm and Saturday (fortnightly) 9.30am -4.30pm Duration: 12 weeks Commences: Week beginning 8 August Fee: $1,850 â&#x20AC;&#x201C; FEE-Help loans are available (conditions apply) This unit provides a broad understanding of management and focuses on its significance in enabling organisations to operate effectively within a fast paced, increasingly complex and diverse global environment. Against this background you will critically assess the changing roles of organisations and management paying particular attention to current trends, pressures for change and issues including; globalisation, managing for sustainability with a particular focus on stakeholder management, workforce diversity and managing in an ebusiness world. This 12 week program is a core unit for all Graduate Certificate of Business Management courses.

Sustainable Marketing Practices MBM501 Campus: Hawthorn or online study Days: Monday evenings 6.30-9.30pm Duration: 12 weeks Commences: Week beginning 8 August Fee: $1,850 â&#x20AC;&#x201C; FEE-Help loans are available (conditions apply) This unit introduces students to the concept of sustainable marketing practices that involve creating, communicating and delivering value to customers, and managing customer relationships in ways that benefit the organisation, its stakeholders, and ensure business sustainability. This unit is a core unit for the Graduate Certificate of Business Management and a possible elective unit in specified Graduate Certificate of Business Management courses.

Human Resource Management MBM502

Project Management Frameworks MBM509

Public Relations Theory and Approaches MBM519

Campus: Hawthorn or online study Days: Wednesday evenings 6.30-9.30pm Duration: 12 weeks Commences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply)

Campus: Hawthorn and online delivery Days: Mon, Tue evenings 6.30pm- 9.30pm Duration: 12 weeks Commences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply)

Campus: Prahran Days: Tuesday evenings 6.30-9.30pm Duration: 12 weeks Commences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply)

This unit provides a basic introduction to the management of human resources, including human resources analysis, planning, management and measurement. The role of human resources management in achieving organisational goals and contributing to organisational cultural change is explored in a climate of competition, limited resources and constant change.

The purpose of this unit is to provide students with an understanding of the foundation elements of project management. Students will evaluate the process of project preparation within the project management framework.

The purpose of this unit is to provide students with an understanding of the role public relations plays in a range of environments – private, corporate, government and not-forprofit, and to develop skills in delivering public relations solutions to a diverse range of scenarios.

This 12 week program is an elective unit in Graduate Certificate of Business Management courses.

Organisational Functions and Dynamics MBM507 Campus: Prahran Days: Saturdays (fortnightly) 9.30- 4.30pm Duration: 12 weeks Commences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply) The purpose of this unit is to provide students with an understanding of the foundations and dynamics of the organisation. Students will evaluate the role of executive management, individual management, team management and the functions required across all levels of the organisation. This unit is a core unit in the Graduate Certificate of Business Management (Executive Administration), and an elective unit in specified Graduate Certificate of Business Management courses.

Communications Management MBM508 Campus: Prahran Days: Saturdays (fortnightly) 9.30- 4.30pm Duration: 12 weeks Commences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply) The purpose of this unit is to provide students with an understanding of a range of electronic communication strategies and their applications in a business environment. This unit is a core unit in the Graduate Certificate of Business Management (Executive Administration), and an elective unit in specified Graduate Certificate of Business Management courses.

This unit is a core unit in the Graduate Certificate of Business Management (Project Management), and an elective unit in specified Graduate Certificate of Business Management courses.

Supply Chain Management MBM514 Campus: Hawthorn Duration: 5 full days Dates: 2-4 September and 8-9 October 2011 Fee: $1,850 – FEE-Help loans are available (conditions apply) This unit provides an understanding and appreciation of the management of the supply chain, including critiquing global supply chain management principles and practices. The program develops core leadership, team work and management competencies required by contemporary supply chain managers and their organisations. This unit is a core unit in the Graduate Certificate of Business Management (Supply Chain Management), and an elective unit in specified Graduate Certificate of Business Management courses.

Logistics Management MBM515 Campus: Online delivery Duration: 12 weeks Commences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply) Logistics management incorporates knowledge of rapidly developing technology in information systems, warehousing and distribution techniques. This unit develops core leadership, team work, technology and management competencies required by contemporary supply chain managers and their organisations. This unit is a core unit in the Graduate Certificate of Business Management (Supply Chain Management), and an elective unit in specified Graduate Certificate of Business Management courses.

This unit is a core unit in the Graduate Certificate of Business Management (Public Relations), and an elective unit in specified Graduate Certificate of Business Management courses.

Retail Marketing and Operations Management MBM522 Campus: Online delivery Duration: 12 weeks Commences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply) The purpose of this unit is to provide students with an understanding of the importance of adopting a strategic approach to retailing in a complex, competitive and changing environment. This overarching strategic approach is supported by a focus on retail analysis, retail marketing, advertising and the operational aspects of a retail business. This unit is a core unit in the Graduate Certificate of Business Management (Retail Management), and an elective unit in specified Graduate Certificate of Business Management courses.

Accounting and Financial Decision Making MBM525 Campus: Online delivery Duration: 12 weeks Commences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply) This unit provides the foundation accounting and finance skills required in business management roles. The focus of this unit is on financial analysis methods and interpretation, budgeting, reporting, and the tools and techniques used for financial decision making and control. This unit is an elective unit in specified Graduate Certificate of Business Management courses.

Graduate Certificate Programs in Business

Graduate Certificate of Business Management

Whether you’re chasing a promotion or want to take your business to the next level, upgrading your skills with a Swinburne postgraduate qualification is a great place to start.

Course delivery: Hawthorn campus, online Study pattern: Part-time and full-time (evening and weekends). Course duration: Each unit involves 36 hours of class time, usually studied for 3 hours on one night per week for one semester, or as Saturday workshops. The program takes 1 year to complete part-time.

A Graduate Certificate qualification is often suitable if you have several years’ work experience but no formal academic qualifications. They generally take six months full-time or one year part-time to complete and may allow you to progress to a graduate diploma and masters.

Course delivery and assessment

On campus programs are delivered using a variety of methods including lectures, guest speakers, industry visits, case study analysis and online delivery. Participants are assessed in each unit using a variety of methods including individual and group assignments, case study analysis, group based discussion and industry projects.

Pathways

Successful graduates of the programs listed with at least a credit average can receive direct entry into Swinburne’s NEW Graduate Diploma of Business Management, or the Master of Business Management.

Fees

$1,850 per unit, or $7,400 for the Graduate Certificate. Australian citizens may be eligible to access a government FEE-Help loan to pay all or part of their fees. Fees are paid back through your taxed salary once you meet the determined threshold. For further information visit www.goingtouni.gov.au

Electives

The Graduate Certificate of Business Management offers a postgraduate qualification with a foundation in management in complexity and sustainable marketing practices. Students can choose from a wide variety of specialisms in critical aspects of business practice to support their foundation units. This course is a modern business qualification designed to equip students with the skills, knowledge and attributes in management that are immediately applicable in specialist and high demand industries.

Aims and objectives

This program will introduce a conceptual framework that embraces sustainable business practices integrating commercial, environmental and people dimensions of organisational goals and practices. This approach provides a basis for developing critical thinking skills associated with the role and functions of management in the current complex and shifting business environment. This course has an entry requirement that includes business experience, affording students some understanding of the business context as a basis for exploring the foundation units of management and marketing, and also for developing their chosen business specialisms.

Career opportunities

In courses offering electives choose from up to 22 units covering the fields of: leadership, diversity, HRM, project management, supply chain management, international trade, communication, PR, retailing, risk management, economics and financial decision making.

Most graduates will already be established in business careers, so through successful completion of their Graduate Certificate can expect better current job performance, promotion, and new opportunities in a broader business. The program prepares students to move into management roles across all industry sectors.

Eligibility

Lecturers

Entry is available to applicants with an approved undergraduate degree or diploma from a recognised tertiary institution or approved equivalent, together with relevant industry experience, preferably at least 12 months. Applicants without a degree are required to have significant relevant business experience, normally at least 4 years.

Application

Application forms can be downloaded from the website at: www.swinburne.edu.au/postgrad/apply

Questions?

For further information or to apply please contact: Phone: 1300 275 794 Email: postgrad@swinburne.edu.au Website: www.swinburne.edu.au/postgrad/ professional-skills

Most units in this program are delivered by practicing management specialists, selected across a broad range of industry sectors with a proven track record of performance – professionally and academically.

Course structure

The Graduate Certificate consists of two core units of study (subjects) and two elective units. • Managing in a complex world • Sustainable marketing practices

Graduate Certificate of Business Management (Supply Chain Management) Course delivery: Hawthorn campus, online Study pattern: Part-time (block mode and online). Full time dependant on demand Course duration: Each unit involves 36 hours of class time, usually studied in block mode over 5 full days for one semester. The program takes 1 year to complete part-time. This course enables students to develop advanced skills and knowledge in the development, implementation and maintenance of supply chain systems using world-proven supply chain management principles and practices.

Aims and objectives

This program aims to provide participants with the complex principles and practices, knowledge and attitudes that will equip them to perform the duties of managing and guiding industry and organisations in supply chain management.

Course structure

The Graduate Certificate consists of three core units of study (subjects) and one elective. • Managing in a Complex World • Supply Chain Management • Logistics Management

Graduate Certificate of Business Management (Project Management) Course delivery: Hawthorn campus, online Study pattern: Part-time and full time (evening and weekends). Course duration: Each unit involves 36 hours of class time, usually studied for 3 hours on one night per week for one semester, or as Saturday workshops. The program takes 1 year to complete part-time. The Graduate Certificate of Business Management (Project Management) has been designed to meet the needs of practising project officers and managers who want to pursue specialist study and develop skills at a managerial level. The program looks closely at project management concepts and methodologies used across all industries.

Aims and objectives

The program aims to provide high-level knowledge with practical skill applications that are relevant to project practitioners and project managers. The four core subjects address sound project management principles; high-level project implementation, execution skills and knowledge; and project integration management skills, essential for the role of the project manager.

Course structure

The Graduate Certificate consists of four core units of study (subjects). • Managing in a Complex World • Project Management Frameworks • Project Planning, Initiation and Execution • Project Management, Implementation and Closure

Graduate Certificate of Business Management (Public Relations) Course delivery: Prahran campus, online Study pattern: Part-time (evening & weekends) Course duration: Each unit involves 36 hours of class time, usually studied for 3 hours on one night per week for one semester, or as Saturday workshops. The program takes 1 year to complete part-time. Over the past decade, the public relations industry has experienced changes in focus, from a set of technical communications skills into a much more strategic, professional and management-focused undertaking. The practice of public relations shows elevated concerns for ethical practice and social responsibility, as well as an appreciation of operating in a global market. As a result, the Graduate Certificate of Business Management (Public Relations) has been designed to produce practitioners with greater research, problem-solving, strategic thinking, planning, management, and communication skills.

Aims and objectives

The purpose of this program is to provide students with an understanding of the role public relations plays in a range of environments – private, corporate, government and not-for-profit – and to develop skills in delivering public relations solutions to a diverse range of scenarios. Students will transform a set of technical communications skills into a more strategic approach to the management of the organisation’s public face.

Career opportunities

Most graduates will already be established in business careers, so through successful completion of their Graduate Certificate can expect better current job performance, promotion, and new opportunities in a broader business and international business environment. The program prepares students to move into public relations management roles and to take responsibility for the preparation of internal and external communications.

Lecturers

Most units in this program are delivered by practicing PR managers and consultants, across a variety of industry sectors, with a proven track record of performance – professionally and academically.

Course structure

The Graduate Certificate consists of three core units of study (subjects) and one elective. • Managing in a complex world • Public relations theory and approaches • Public relations practice

Graduate Certificate of Business Management (Executive Administration) Course delivery: Prahran campus, online Study pattern: Part-time and full time (evening and weekends). Course duration: Each unit involves 36 hours of class time, usually studied for 3 hours on one night per week for one semester, or as Saturday workshops. The program takes 1 year to complete part-time. The Graduate Certificate of Business Management (Executive Administration) has been specifically designed to meet the needs of office staff who want to develop high-level knowledge and skills in the professional area of executive administration. The graduate certificate is an attractive alternative for those with significant work experience in this area, but without previous formal undergraduate qualifications.

Aims and objectives

The program aims to provide high level business knowledge with practical skill applications that are relevant to executive assistants working directly for senior managers. The three core units address sound management principles applicable to complex environments, high level administration skills and knowledge, and communication and office project management skills. A diverse range of units are offered for the elective component, which allows students to specialise in a particular skill or interest area.

Career opportunities

Lecturers

Most units in this program are delivered by practicing EAs and PAs, across a variety of industry sectors, with a proven track record of performance – professionally and academically.

Course structure

The Graduate Certificate consists of three core units of study (subjects) and one elective. • Managing in a complex world • Organisational functions and dynamics • Communications management

Graduate Certificate of Commerce (Human Resource Management) Course delivery: Hawthorn campus, online Study pattern: Part-time and full-time (evening and weekends) Course duration: Each unit involves 36 hours of class time, usually studied for 3 hours on one night per week for one semester, or as Saturday workshops. The program takes 1 year to complete part-time. The Graduate Certificate of Commerce (Human Resource Management) has been developed to provide human resource management studies for people with appropriate business experience, and offers students the opportunity to gain introductory knowledge in this area.

Career opportunities

Given the current context in which business enterprises operate, demand is high for strategically astute, outcome-focused, innovative and entrepreneurial HR practitioners who can demonstrate business acumen. This course provides an avenue for graduates to gain theoretical and practical skills in HRM and business practices. As many participants may already be established in a business career, the key vocational outcomes will arise from better job performance and new opportunities opening up for graduates.

Course structure

The Graduate Certificate consists of four core units of study. All four units must be satisfactorily completed to attain the Graduate Certificate award: • Recruitment and Selection • Human Resource Development • Performance and Reward Management • Employee Relations

Lecturers

Most units in this program are delivered by practicing HR managers and consultants, across a variety of industry sectors, with a proven track record of performance – professionally and academically.

Pathways

The Graduate Certificate of Commerce (Human Resource Management) is the first stage of the Graduate Diploma or Master of Commerce (Human Resource Management).

Fees

$2,100 per unit, or $8,400 for the Graduate Certificate. Australian citizens may be eligible to access a government FEE-Help loan to pay all or part of their fees. Fees are paid back through your taxed salary once you meet the determined threshold. For further information visit www.goingtouni.gov.au

Eligibility

Entry is available to applicants with an approved undergraduate degree from a recognised tertiary institution. Applicants without a degree are required to have significant HR experience, normally at least 3 years.

online

Business Qualifications

online business courses are a convenient way to learn the skills you need by providing the flexibility to study in your own environment at your own pace.

Business Courses Online

Online course information

Studying online gives you the flexibility to choose when and where you study. Instead of working around a fixed study schedule, you can fit study around your existing priorities – and study when you like.Our online courses span across a variety of study areas, allowing you to use your time on your own terms to upgrade or gain new skills. As a graduate of an online course, you’ll find you’ve got the ability to motivate yourself and manage your time effectively, two important skills which can’t always be taught in the classroom.

Fees

• BSB40507 Certificate IV in Business Administration • BSB40807 Certificate IV in Frontline Management • BSB41007 Certificate IV in Human Resources • BSB40407 Certificate IV in Small Business Management • BSB41507 Certificate IV in Project Management • BSB51407 Diploma of Project Management • FNS40604 Certificate IV in Financial Services (Accounting) • FNS40207 Certificate IV in Financial Services (Bookkeeping) • FNS50204 Diploma of Accounting • FNS60204 Advanced Diploma of Accounting

For further information

Telephone: 1300 275 794 Email: study@swinburne.edu.au www.tafe.swinburne.edu.au/online

TAFE Tuition Fees are set by the Victorian Government. For full details on TAFE fees and eligibility for concession, visit: www.swinburne.edu.au/studentoperations/ fees/tafe.html * Interstate students and Australian citizens living overseas are not eligible for Government funded places and thus must be treated as full-fee paying students.

Skills recognition

Skills Recognition, Recognition of Prior Learning (RPL) is a process where a student may be granted credit or partial credit towards a qualification in recognition of skills and knowledge gained through work experience, life experience and/or formal training. To complete a self assessment visit: www.tafe.swinburne.edu.au/business/rpl/

Credit transfer

A Credit Transfer may be granted for relevant accredited or formal training at another training organisation. The units must be current, identical or equivalent to those in the course you enrol in.

Application procedure

Applicants who wish to study online should obtain an application form at: www.tafe. swinburne.edu.au/buscom/application.htm

Entry requirements

Our part-time program is available to domestic, as well as interstate students and Australian citizens living overseas. The ability to operate a computer, use a web browser and manage a self-paced learning environment is essential.

Certificate IV in Business Administration (ONLINE)

Certificate IV in Small Business Management (ONLINE)

Certificate IV in Financial Services (Accounting) (ONLINE)

Business administration is the skill of organising people and resources efficiently so as to direct activities toward common goals and objectives. This course is designed to provide a broad grounding in generic workplace skills in a business environment so graduates may use their technical skills and knowledge to support the work of a team. The Certificate IV in Business Administration (online) requires the successful completion of a minimum of ten units totalling between 345 and 620 hours including five core and five electives units. At least one of the elective units must be selected from the remaining administration units.

Want to run your own successful small business? This course will cover topics of managing a small business such as GST and BAS, business structures, OHS & Workcover requirements, PAYG Tax, record keeping, insurance requirements and tax deductions. The Certificate IV in Small Business Management (online) requires a minimum of 375 hours including the successful completion of four core units and six elective units.

This course develops practical training in financial accounting, management accounting, business communications and computerised accounting. The Certificate IV in Financial Services (Accounting) (online) requires the successful completion of 13 units.

Certificate IV in Frontline Management (ONLINE) Frontline Managers are the first and second level managers directly responsible for the leadership and guidance of others. These team leaders can bring about improvement in skills, habits, knowledge, and attitudes of employees influencing the culture of the business or organisation. The Certificate IV in Frontline Management online requires the successful completion of a minimum of ten units totalling between 385 and 490 hours including four core and six selected elective units.

Certificate IV in Human Resources (ONLINE) HR management within an organisation focuses on activities related to people such as recruitment, performance management, training and development, conditions of employment and other HR issues and generally provides direction and support for the people who work in the business. This course is designed to provide a broad grounding in generic workplace skills and knowledge in HR support functions. The Certificate IV in Human Resources (online) requires the successful completion of a minimum of ten units totalling between 290 and 550 hours including four core and six selected elective units.

Certificate IV in Project Management (ONLINE) Project management is a set of skills, knowledge and experience using techniques and technologies to deliver change and benefits to an organisation. A project leader or project manager is not necessarily a supervisor or line manager, but may undertake some of those responsibilities. This course is designed to provide a broad grounding in generic workplace skills and knowledge in project support functions for those working in a project team or those who would like to gain the underpinning skills in project management. The Certificate IV in Project Management (online) requires the successful completion of eight core units and 300 hours of study.

Diploma of Project Management (ONLINE) This course is most suitable for those working as a project manager or with significant project leader experience requiring demonstration of the ability to manage projects by taking full responsibility for each of the project functions and is designed to provide specific project management skills to help broaden current skills and experience. The Diploma of Project Management provides a pathway towards membership and certification from the recognised project management bodies AIPM or PMI, a requirement of many project management roles. The Diploma of Project Management (online) requires the successful completion of nine core units and 380 hours of study.

Certificate IV in Financial Services (Bookkeeping) (ONLINE) This course is designed for people seeking a career as a professional contract bookkeeper or permanent paid bookkeeper, either working under the direction of a tax agent/public accountant for a bookkeeping business or franchise or in their own bookkeeping business. The course offers practical training in bookkeeping ethics, cash and accrual accounting systems, payroll, BAS and IAS statements as well as computerised accounting. Applicants applying for the online delivery model will need to complete, gain Recognition to Prior Learning or apply for Credit Transfers in two Certificate III in Financial Services (Accounts Clerical) units before continuing with the Certificate IV in Financial Services (Bookkeeping) (online).

Diploma of Accounting (ONLINE) This course develops basic practical skills in financial accounting, budgeting, auditing, management accounting and taxation to gain employment as a bookkeeper for a small business or an assistant accountant in a medium or large business. It can also lead to further studies in the Advanced Diploma of Accounting.

Advanced Diploma of Accounting (ONLINE) This course will help you to enhance and refine your knowledge and skills in financial accounting, costing, taxation, and financial management as well as working with spreadsheets. This course aims to provide students with the opportunity to obtain knowledge and skills relating to manual and computerised bookkeeping, financial reporting, costing, budgeting, taxation, financial accounting, auditing and financial management. Successful completion of 17 units must be achieved to attain the Advanced Diploma of Accounting (online).

Swinburne University of Technology

Short Courses Application Form n

n n

Register and pay online at www.shortcourse.swinburne.edu.au or complete and forward the registration form with payment. Some courses fill quickly. Early registration is recommended to avoid disappointment. Please choose your course carefully. Swinburne is not obliged by law to refund, transfer or issue a credit note if you choose the wrong course, change your mind or your circumstances change.

Registration information Confirmation All applications will be acknowledged. Please keep all correspondence as proof of registration. Course cancellations If Swinburne cancels your course we will refund your fees in full.

Refund Please choose carefully. Once processed your course fee will not be refunded if you change your mind or your circumstances change.

Transfer Transfers to other courses can be organised. You must provide notice in writing at least 5 working days prior to commencement of the course for which you are registered. A $50 processing fee will apply

Public holidays We do not run courses on public holidays. If in doubt please phone 9214 4440 (option 1).

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Total: $

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How did you hear about Swinburne Short Courses? Google

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For AMEX Mail, Fax or Phone (03) 9214 4440 (Option 1)

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Once you have filled in this form, you can: n

Fax us (24 hrs)

(03) 9214 5511 with your credit card details

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Short Course Team Mail H69 PO Box 218 Hawthorn 3122

www.shortcourse.swinburne.edu.au

– SPW, Wakefield St, Hawthorn – PD Building, St John St, Prahran – 12–50 Norton Rd, Croydon – 369 Stud Rd, Wantirna South – Melba Avenue, Lilydale

Registration hotline: (03) 9214 4440 (option 1)

with cheque payable to Swinburne University of Technology

VISA and Mastercard holders accepted only

Office hours: 9.30am–4.15pm Mon–Fri

with your credit card details 9.00am–5.00pm Mon–Fri

Welcome!

Partnerships with Industry

Our new professional short courses and skill set programs provide a stand-alone learning opportunity with the added advantage of leading to a qualification in a range of business disciplines.

n Campus locations

Main roads

Croydon campus

Lilydale campus

Wantirna campus

12–50 Norton Road, Croydon 30 km (40 minutes by train) from the CBD

Melba Avenue, Lilydale 40 km (50 minutes by train) from the CBD

Train: Croydon station on the Lilydale line. From the station it is a 10-minute walk to campus, or you can take the 737 bus.

Train: Lilydale station on the Lilydale line. Campus is a 15-minute walk from the station.

369 Stud Road, Wantirna 25 km from the CBD (close to Knox City Shopping Centre)

Parking: on campus for free.

Bus: the 680 bus regularly travels between the station and campus.

Parking: on campus for free.

n any questions? Telephone: 03 9214 4440 (option 1) Email: shortcourses@swin.edu.au Website: shortcourse.swinburne.edu.au

swinburne.edu.au/facebook swinburne.edu.au/twitter swinburne.edu.au/youtube

Swinburne University of Technology

Short Courses and Professional Development July–December 2011

shortcourse.swinburne.edu.au

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