Bridging Omni-Channel Gaps
Single Platform. Cloud-based. Omni-Channel Software Solutions. Enabling connected commerce — in weeks or days.
As supply chain consultants and former retail executives, we have walked in your shoes. We understand the complexities of omni-channel fulfillment and the steps needed for retailers, manufacturers, distributors and third party logistics (3PL) firms to optimize customer service and every sale. That’s why we developed Enterprise Commerce Management, a cloud-based software platform solution that addresses remaining gaps in omnichannel retailing. Enspire’s solutions seamlessly integrate your company’s existing infrastructure — and with each other — to easily scale with your business over time. Enspire Commerce can have you up and running in weeks or days with no downtime, so you benefit from rapid time-to-value. Take a walk with us to learn more.
Deliver the unified customer experience today’s retail customers demand Our business is built based on deep expertise to span your entire supply chain, enabling any place, any time, anywhere fulfillment to help you compete in an omni-channel world.
Eliminate disparate systems by aligning pillars of trading partner management and B2B data integration, order management, point of sale (POS), product information management (PIM) and shipping across one complete solution platform. Deliver seamless data exchange, in any language, for interactions between retailers, suppliers, logistics partners, stores and customers via our multi-tenant architecture integration framework. Drive customer satisfaction by bridging facets of advanced order management, including PIM and catalog management to improve brand loyalty and extend profitability.
Enspire Commerce ECM Solution Platform Our solutions are built to function collectively, or stand individually, to strengthen and integrate with your company’s existing technology.
Retail Engagement (POS) — enables clienteling to help store associates deliver unique and personal shopping experiences that convert today’s demanding consumers from browsers into buyers. Single or multi-store capable, this solution provides real-time visibility to order history.
Product Information Management (PIM) — allows infinite sharing of items, groups and attributes between manufacturers, distributors and retailers. By managing information from a central location, you gain greater control over products across multiple buy and sell channels.
e-Commerce Services & Support — our services group aligns with your team to build your online store, or strengthen your existing presence. Tailored solutions integrate to meet your omni-channel goals, driving more traffic to your store and boosting online revenue via a superior online experience with any device. Vendor Drop Ship Services — allows you to offer more finished goods, ship directly to your customer and stock less inventory. You benefit with lower capital requirements, increased item assortment and improved customer service levels.
Order Management System (OMS) — works as the central hub to orchestrate orders and source them in the most optimal way. Users can differentiate order fulfillment methods and effectively manage item information in real time (including: vendor relationships, file management, shipment scheduling, tracking and reporting). Trading Partner Management (TPM) — serves as the platform foundation, enabling B2B integration and Electronic Data Interchange (EDI). Seamlessly aggregate, translate and exchange data with trading partners via a simple user interface for easy collaboration.
Trading Partner Management Bridge visibility and data gaps with a better approach to collaboration
The Enspire Commerce trading partner infrastructure is built with a modern perspective to B2B integration and Electronic Data Interchange (EDI) services. Our platform’s multi-tenant architecture delivers seamless, secure, faster data exchange as it connects with other systems. Our trading partner managed file transfer solution functions beyond traditional EDI, routing all files and secure data between your various trading partners and systems. Functioning much like a drag & drop electronic mailbox for your business, our technology provides the most flexible and easy-to-use integrated solution on the market for your business.
Proprietary EDI value-added network (VAN) offers robust EDI service and corresponding EDI software. Seamless integration with ERP solutions, including Microsoft Dynamics® AX, SAP and Oracle, delivers more than just a background process for data verification/translation. Vendor portal and modern UI provide easy system access to manage the sending and receiving of purchase orders, invoices and shipment information. Cloud services & VAN integration with adaptable EDI technology offer custom integrations, from IaaS providers to SaaS platforms, to integrate with existing systems and connect with VANs used by your trading partners. File transformations & transfers can be set to perform encryption/decryption, compression/decompression, translation and other file transformations. Send and receive files via multiple formats including: HTTP, HTTPS, SFTP, FTP.
Omni-Channel Order Management Optimally leverage inventory to deliver the ultimate customer experience Serving as both the platform foundation and a centralized integration hub, the Enspire Commerce order management solution (OMS) orchestrates your supply chain. The solution receives orders from various channels and, based on customized rules, routes them appropriately to create an optimal fulfillment workflow. By differentiating order fulfillment methods in real time, the system effectively manages all item information, including: vendor relationships, data transfer, file management, shipment scheduling, tracking and reporting. When combined with Enspire’s e-commerce solutions and retail consulting, omni-channel retailers can synchronize their entire supply chains, leveraging Enspire Commerce as a single solution partner. Order orchestration for the workflow engine is built on customized rules (configurable logic) tailored to each omni-channel retailer. Built on an integration platform, the solution seamlessly delivers information for vendor relationships, shipment scheduling, tracking and reporting. Omni-channel inventory management enables the ability to make order promises based upon inventory with real-time omni-channel allocation. Virtual catalog management offers the visibility to manage suppliers by permitting efficient collaboration around various business workflows. Manage exceptions, sync changes and other workflow related tasks. Huge cost savings are attained through easy integration to internal and external systems. Reduce management and labor costs. Strong time-to-value — benefit from low total cost of ownership via SaaS architecture.
A multi-billion dollar retailer partnered with Enspire Commerce to deliver a routing solution across thousands of stores and hundreds of distribution centers. The resulting visibility to shipment and transit details is estimated to have cut transportation costs by 40%; reduced associate processing time by 80%; and gained adoption from 90% of claims associates. While still in process, the implementation to non-traditional transportation users now drives a near 100% compliance after one year.
Product Information Management Manage unlimited item attributes in real time for omni-channel success Enspire Product Information Management (PIM) works to accurately manage product attributes, digital content, centralize item data, and deliver real-time information across multiple sales channels. Our PIM solution ensures a superior experience and consistent product data exchange across all channels within your enterprise via advanced features, including: user defined attributes, attribute sets, and attribute groups by channel. Enspire’s PIM system helps improve inventory information and control by centralizing views across your enterprise for products sold across multiple channels. It also provides immediate access to critical data to streamline operations, improve business performance and deliver significant operational savings. Manage all items from a central location so manufacturers, distributors and retailers can push or pull product data from an ERP, e-commerce platform, POS and/or electronic vendor catalog. Gain greater control over products across multiple buy and sell channels (e-commerce, store and warehouse) on any device. Leverage real-time information by sharing optimized product data and digital content across all channels. Enable infinite sharing of items between groups and attributes between manufacturers, distributors and retailers. Expand e-commerce by adding item attributes to improve item searches on your e-commerce platform. Integrate disparate systems as our integration framework pushes/pulls data through a standard API. Add unlimited product details and update a list of products with a single click, including attribute sets and groups.
With infinite information attributes, Enspire Commerce has helped Nassau Candy define detailed product information for all of its online offerings. Details include collate-able ingredients as specific as “salt,” “Kosher” and “Priest Tom” so that Nassau’s customers can easily find the exact group of chocolates they desire.
Catalog Management Create infinite catalogs that update with a single click Enspire Commerce offers the ability to create virtual catalogs and aggregate multiple and infinite base catalogs that appear as a single catalog to your customers. Enter products a single time to a base catalog and they automatically can be included in any number of other associated virtual or seasonal catalogs, depending on the inclusion rules you define. The system offers endless options for groupings. Price rules specify whether the price for the category or product is the same or different as the price in the base catalog (i.e., — wholesale or retail prices). Create manufacturer-specific catalogs by adding products from several base catalogs, but only from a specific manufacturer. Control views to shoppers by types or category (i.e., — interior designer, homemaker, gardener, outdoors man, athlete).
“This is a firm that can look at your business, jump into your code, understand your priorities and tailor a highly customized solution that works for you. Enspire Commerce solutions are reliable and modular, so it’s easy to plug them in as our product roadmap progresses and experience an immediate return.” Michael Lackman President and COO
Pet Flow
Pricing & Promotions Engine Deliver a unified, cross-channel customer buying experience Ensure customers are offered a consistent item price across channels. Enspire’s Pricing and Promotions Engine works with the catalog manager to effectively manage pricing, set promotions, create work areas and save information for future use. Create a seasonal grouping of content or develop promotional pricing for a sales event that can be saved and activated at a later time. The item master defines products, attributes, images, and other aspects. Items are defined as the set of products that could possibly sell. Drive online traffic and define information and attributes that will sell items via a defined channel. Add various rules and define the catalog price in advance for specific dates.
“The Enspire Commerce team brought a wealth of industry knowledge and expertise. They factored in what other retailers are doing and industry best practices. They know what they’re talking about. They’re experts, and their team is high quality from top to bottom.” Mike Starkey Senior VP, Information Systems
Performance Bicycle
Retail Engagement Remove POS obstacles to grow and extend your retail business Enspire’s next generation Point of Sale (POS) engagement tools empower store associates to turn browsers into buyers and sell more merchandise. The Enspire Commerce Retail Engagement/POS solution removes traditional sales barriers and creates opportunities for associates to deliver exceptional service and foster more intimate customer-centric relationships that drive business loyalty. Whether you operate a single store or multiple locations, Enspire’s Retail Engagement solution provides enterprise-level features including: order routing and shipping, real-time data global data, and superior clienteling software. . Next-generation POS software and services include: mobile card payments, merchant processing, order routing and e-commerce websites to help expand your presence. Enterprise inventory visibility provides real-time views to stock levels and endless aisles via multiple variants, including size and color. View availability by channel, track single or multiple stores and automatically adjust transactions. Create an endless aisle. Mobile POS via any tablet or smart phone gives retail personnel the flexibility to show consumers collections and look books anywhere in the store to up-sell and create intimate interactions. Mobile Checkout offers ease of use plus advanced POS features. Associates are no longer tied to a fixed station to complete the sale. Inventory visibility and shipping options foster customer satisfaction and help promote sales. Create an endless aisle. Management tools allow you to check in from “anywhere” on any device with cloud-based flexibility and detailed, real-time information across multiple stores.
e-Commerce/Magento Services Optimize your online storefront, exceed expectations Enspire solution architects align with your team to build your Magento® online store from the ground up. Already have a website? Our team will consult, recommend, and help implement changes that can strengthen your existing presence. Our tailored solutions integrate to meet your omni-channel requirements, driving more traffic to your store and delivering a superior online experience — on any device — to boost website revenue. Whether seeking an online presence or widening your existing footprint, Enspire delivers e-commerce success via creative design, implementation, and support from order capture to delivery.
Scope of Services: Project Management — we assume overall responsibility for activities during the project. Research is conducted on your behalf to investigate solutions, review prototypes and evaluate solution(s). Front-end Production management leverages browser-based templates and collateral to help meet project goals and guidelines. This includes HTML, XHTML, cascading style sheets (CSS), JavaScript, A JAX effects, etc. Back-end Engineering provides support for bug fixes, defects and critical alerts to ensure smooth running of your website. Quality assurance testing is a key part of our offering, including: staging server/local testing, ad-hoc testing and browser compatibility. Content Management System support is provided for the creation and update of new product items, product listing pages (PLP) and product detail pages (PDP), including other webpage modification and creation. 24/7 monitoring via performance optimization tuning and proactive security monitoring. Communication and reporting via regular status reports, meetings, task management and timely responses.
“From our first meeting, Enspire confidently knew the problems we were facing and how to chart a path forward to solve them. They’ve provided an organizational framework for our company that has set us up for success.” Justin Sellman VP of IT
Ghurka
Delivery of Goods Effectively expand business, increase customer satisfaction Adding Vendor Shipping and Routing Logistics can effectively expand business and help small to midmarket retailers compete across channels and geographies. With the ability to offer and promote both inventory on hand, and supplier inventory across online storefronts and other marketplaces, retailers can effectively increase their item assortment without having to make any additional or upfront costly investments in inventory. An increased assortment also helps drive traffic to e-commerce sites, improving customer conversions and top line revenue. In short, the solution makes it possible to offer more products, across more channels and shipping methods, resulting in better customer service and sales.
Routing Logistics is the brainpower to delivery: • • • • •
Automated order routing based upon inventory position Vendor fulfillment and shipment execution using a vendor web portal Seamless Electronic Data Integration (EDI) and exchange between trading partners Inventory visibility including batch import or 846 Inventory uploads from vendors Accelerated order routing
Vendor Drop Ship Services execute the process via: • • • • • •
Expanded item assortment without increasing inventory working capital Improved customer satisfaction through increased inventory Single platform managed vendors, both drop ship and replenishment Leveraged vendor reporting and score cards Reduced inventory carrying costs Extended online shopping opportunities
Customer Care Supply chain technology experts infused with consultative DNA
As an enVista company, we built Enspire Commerce based on a strong foundation in supply chain and technology, as well as a culture of accountability, in everything we do. “We are passionate about delivering solutions that enable our clients’ success.” This is our organization’s preeminent Guiding Principle and one that we take very seriously; it accounts for our high client retention rates and the long-term relationships we have fostered with clients. This passion, coupled with our deep supply chain experience, is what drives us to help companies deliver optimal customer service and sales across channels. We are experienced at optimizing inventory management, and we do this every day for many of the world’s leading retail brands. Customer Support is provided by knowledgeable and courteous staff members that assist with your installation, offer merchant services, de-bug, and ensure a seamless integration with no down-time. Monitoring • 24/7 website monitoring • Performance optimization tuning • Proactive security monitoring Consultative DNA — our technology platform is built by retail, technology and supply chain experts who co-create solutions with your team that will address your long-term business requirements.
Remote Log-Ins & Vendor Portals Cloud-based access with rules you control Enspire Commerce portals offer a secure gateway into your business with all of the tools and resources vital to maintain successful business partnerships. Designed for use by associates, vendors, manufacturers and distributors, the portals offer easily accessible log-in options and features for secure entry via an Internet connection on any PC, Mac or mobile device. Within the portal, users gain access to real-time data, training, and more, as defined by security rules you customize. Retail Engagement portals offer separate log-ins for: retailer (My Accounts, Back Office, My POS), merchant services and partners. Trading Partner Management vendor portals and a modern user interface help vendors and trading partners seamlessly connect, exchange data and better manage the sending and receiving of purchase orders and invoices. Customized vendor-supplier portals on every Enspire created Magento速 website help build loyalty and relationships through detailed data exchanges and order management controls.
“Bridge the gap that exists between where you are now and the goal you intend to reach.� Earl Nightingale, Author
Leverage a single-platform, omni-channel approach for global business success.
Catalog Management
Customer Support
E-Commerce Solutions
Pricing and Promotions
Order Management System
Trading Partner Management
Retail Engagement
Product Information Management
Routing Logistics
Drop Ship
Experience connected commerce in weeks or days.
Our clients span a variety of industries and consider Enspire Commerce an integral and important part of their business strategy. Partnering with Enspire Commerce allows you to rapidly address omni-channel requirements and deliver improved customer service and sales. Our proprietary Enterprise Commerce Management platform becomes the bridge to cover your gaps, connect your systems, and grow with your business over time.
For a demo or to learn more about Enspire Commerce services and solutions, contact: 1-844-ENSPIRE info@enspirecommerce.com Corporate Headquarters 11711 N. Meridian Street, Suite 415 Carmel, IN 46032 Investment Opportunities Phone: 317-208-9100, ext. 301 investments@enspirecommerce.com
www.EnspireCommerce.com