AIA LU Approved Sessions
Date
Time
Sunday, October 19
12:30-1:45pm
AIA Course Number TISEESU0114
Sunday, October 19
12:30-1:45pm
Sunday, October 19
Course Title
Learning Objective 1
Learning Objective 2
Learning Objective 3
Credits
SU01: Increasing Profit by Providing Exemplary Service and an Amazing Retail Experience
Describe how service begets experience Define the "Best Service" and "Best and is essential to successful retailing Experience" practices of the finest floor covering retailers.
Recognize how to use service and experience to increase margins and sales.
1.25 LU
TISEESU0214
SU02: Benchmarking: Measuring the Metrics that Count
Define business metrics and how these measurements affect your company's efficiency
Apply industry benchmarks that will help Create a plan to identify and measure you measure important metrics against important metrics that are tied to your industry norms company's success
Explore options for securing loans and capital for banks and other sources.
1.25 LU
12:30-1:45pm
TISEESU0314
SU03: Exterior Wall Cladding: Making Define the basic varieties of Exterior the Transition from Interiors to Exteriors Wall Cladding attachment systems
Recognize the required minimum Develop an awareness of the risks and resources for competent participation in liabilities specific to the exterior the exterior markets cladding contracting sector of the industry
Identify the resources available to obtain 1.25 LU the further education necessary to be a competent provider of exterior stone cladding systems
Sunday, October 19
12:30-1:45pm
TISEESU0414
SU04: Testing for Moisture (Vapor Emissions) Prior to Installation of Floorcovering Materials
Sunday, October 19
2:15-3:45pm
TISEESU0514
SU05: Retail Profit Explosion Boot Camp Identify low- and no-cost strategies for (Part 1 of 2): How to Command Premium creating a zero resistance selling Prices and Escape the "Cheap Price" Rat- environment Race of Doom Forever
Review how to create differentiation from your competitors with your prospects
Discuss how to implement a sales closer Describe how to position your company 1.5 LU process and sales team as trusted advisors to your customers
Sunday, October 19
2:15-3:45pm
TISEESU0614
SU06: Independent Contractor Identify the various government agency Misclassification: A Practical Solution to standards of definition that can lead to a Potentially Costly Problem confusion regarding independent contractors
Discuss the potential triggers that may lead to state and/or Federal audits as a result of independent contractor misclassification
Review recent audit findings, what went Apply a basic approach to real situations 1.5 LU wrong and how it affected the to understand the issues and how to businesses' bottom line reduce potential risks
Sunday, October 19
2:15-3:45pm
TISEESU0714
SU07: Fabricating Large Format Materials
Explore the tooling and equipment needed to be successful fabricating these new materials
Review how fabricators are incorporating these new materials into their product mix
Sunday, October 19
2:15-3:45pm
TISEESU0814
SU08: Natural Stone 101: Everything You Summarize how the mineral NEED to Know About Designing with the composition and formation of stone Oldest Building Material affects its performance as a building material
Review the science of each species of stone, examples of how it is quarried, unique characteristics, and common applications
Describe stone fabrication and finishing State the resources available that are methods relevant to natural stone
Sunday, October 19
4:15-5:30pm
TISEESU0914
SU09: Retail Profit Explosion Boot Camp Create a past customer newsletter (Part 2 of 2): How to Use Relationship campaign Marketing to Dramatically Increase Repeat and Referral Business
Develop a customer recognition program
Design a past customer email drip campaign
Establish customer loyalty, and increase 1.25 LU repeat and referral business
Sunday, October 19
4:15-5:30pm
TISEESU1014
SU10: Social Media Recipe Swap
Analyze with other participants social media successes and challenges
Develop ideas for implementation as part of current social media plan
Review additional social media, marketing and sales tips to increase sales and profits
Describe how to reduce claims and Define how to test properly, and record failures due to moisture in sub-structure the testing results, for verification of or subflooring materials. moisture levels.
Identify the current large format materials available on the market
Identify the best uses of each of the key social media platforms
List what is necessary to create an amazing store experience.
Learning Objective 4
Practice with various products and tools Recognize the importance of testing for to understand their application and how moisture in sub-floor structural best to select them for your business. materials in the effort to reduce claims and complaints.
1.25 LU/HSW
Discuss material handling requirements 1.5 LU for large format products 1.5 LU/HSW
1.25 LU
AIA LU Approved Sessions
Date
Time
Sunday, October 19
4:15-5:30pm
AIA Course Number TISEESU1114
Sunday, October 19
4:15-5:30pm
Monday, October 20
Course Title
Learning Objective 1
Learning Objective 2
Learning Objective 3
Learning Objective 4
Credits
SU11: Natural Stone/Tile & Grout Restoration and Maintenance
Identify pre-existing conditions that severely impede the cleaning process through a 5-step testing process.
Identify the differences between natural Review basic cleaning procedures for Describe how to overcome cleaning 1.25 LU/HSW stone vs. manmade marble and other restoration and maintenance of tile and pitfalls like efflorescence, rust, and hard natural stone and the effect these grout. water scale. differences have on cleaning and maintenance.
TISEESU1214
SU12: Natural Stone in Green Design
Identify the key characteristics of natural stone that qualify it for use in your green building projects
See historical examples of how stone has Learn about existing green building proven itself as a sustainable building standards and how to achieve credits material using natural stone
Understand how the natural stone industry is reducing environmental impacts
1.25 LU/HSW
8-9:15am
TISEEMO0114
MO01: Dude! Managing the Generations Identify three proven strategies for in Today's Workplace improving the connection between digital immigrants and digital natives
Discover what it takes to be an effective Discover how to foster smart decision 'sandwich manager' in a four-generation making among today's 'menu-driven workplace thinkers.'
Describe how using cross-generational teams improves productivity and employee retention.
1.25 LU
Monday, October 20
8-9:15am
TISEEMO0214
MO02: LVT/Luxury Vinyl Tile and Marketing Flooring Trends
Discuss the environments that are best Explore proper cleaning and Identify the new trends in LVT, the most 1.25 LU/HSW suited for the application of LVT flooring maintenance techniques for LVT flooring common pitfalls related to these trends, to avoid failures and remediation post- and how to proactively avoid them installation
Monday, October 20
8-9:15am
TISEEMO0314
MO03: Understanding the Home and Define the current rate of home sales Commercial Building Environment: Who and the effect on the construction Is Buying and What Are the Differences industry. Between Millennials, Baby Boomers and Everyone in Between
Identify the current home supply and how this compares to past years.
Monday, October 20
8-9:15am
TISEEMO0414
MO04: Design, Color and Material Selection
Define the basics of color theory and psychology
Recognize theories of Color Express appropriate material integration Describe color combinations to consider 1.25 LU Relationships/Harmonies: with color into indoor and outdoor when designing an outdoor space Monochromatic, Analogous, Dyad, Triad, spaces Tetrad, Complementary, Split Complementary, Achromatic, and Polychromatic
Monday, October 20
8-9:15am
TISEEMO0514
MO05: Eco-Decisions: Your Green Design Mindset
Recognize challenges and solutions in the current process of green decisionmaking
Analyze solution-making process in a new and creative, collaborative, integrative way
Monday, October 20
9:45-11am
TISEEMO0614
MO06: Recruiting and Retaining Top Talent in Today's Economy
Discuss how 'interviewing by walking around' reveals applicant behavior you will never see across the desk.
Explore how social networking can form Discover the 'signs of leaving behavior' the backbone to your recruiting effort your employees display when they're without spending out of pocket searching for a new opportunity
Review why referral programs trump 1.25 LU every other recruiting effort and how to implement an effective one within 30 days
Monday, October 20
9:45-11am
TISEEMO0714
MO07: Are You a Trendmaster? Identifying New Business & Design Trends
Define the difference between a trend tracker and a trendmaster
Develop a mind set for processing information and trend signs
Explore inspirations that influence today's design
Identify the ever-changing consumer and how design influences their purchasing decision
Monday, October 20
9:45-11am
TISEEMO0814
MO08: Survivor's Guide to Eco-Technical Identify the objectives and development Evaluate via facilitated discussion the for Ceramic and Stone of tile and stone best practices in green pros / future development and FAQs of standards / certifications these green standards / certifications
Formulate how to best apply the green standards / certifications with tile and stone in real-time scenarios
Assess various tile and stone solutions 1.25 LU/HSW green best practices with experts insight
Identify the qualities of luxury vinyl tile (LVT) including its sustainable benefits that are making it a popular flooring material
Summarize financing available from government and private companies for home buyers and how this affects the construction industry.
Evaluate the current green stone, tile and flooring interface between product and designer
Review the national employment forecast and its effect on the construction industry in 2015 and beyond.
1.25 LU
Formulate new approaches for the green 1.25 LU/HSW stone, tile and flooring industry
1.25 LU
AIA LU Approved Sessions
Date
Time
AIA Course Number TISEEMIA0114
Course Title
Monday, October 20
9:45-11am
Monday, October 20
9:45am-11am; 12-3pm
TISEEITMW14
ITMW: Hands-on Workshop: Inspire Your Identify how and why window displays Customers with Fashion-Led Visual motivate consumers to enter a store Merchandising
Monday, October 20
11:30am-1pm
TISEEMO0914
Monday, October 20
11:30am-1pm
Monday, October 20
MIA01: Stone Industry Town Hall - Let Your Voice Be Heard
Learning Objective 1 Learn how industry leaders are tackling some of the most pressing issues facing the natural stone industry
Learning Objective 2
Learning Objective 3
Learning Objective 4
Credits
Find out what is keeping your natural stone industry peers up at night and how others are addressing these common concerns Develop a connection between store design & the customer experience
Understand what natural stone "best practices" can be implemented at your company
Learn what the economic experts are forecasting and how this will affect the natural stone industry
1.25 LU
Define trends and put them to practical use designing product displays
Demonstrate how to connect your business to your community through your window display
4.25 LU
MO09: Preparing Your Business to Recognize the four primary Flourish without You - To Sell, Bequeath management practices that increase or Prepare a Successor? equity
Identify the four perspectives required to build a business of value
Discuss the seven necessary steps for Describe the basic strategies that will building value in a marketable company increase a company’s value now
TISEEMO1014
MO10: Pool Tile: The Good, The Bad, and Identify the minimum standards set The Ugly forth by the Tile Council of North America (TCNA) for proper pool tile installation to avoid failures.
Discuss the TCNA requirements for bond coverage and appropriate mounting systems for mosaics when installing in pools to avoid failures.
Review industry recommendations for Demonstrate the basic installation layers 1.5 LU/HSW long term maintenance of glass tile in that result in a successful installation of pools, including mineral deposit removal glass tile in a pool. techniques.
11:30am-1pm
TISEEMO1114
MO11: Residential Countertop Fabricator Forum
Explain how other fabricators deal with the myriad of issues involved in the residential countertop market
Discuss fabrication methods, equipment Increase consumer awareness and needs, materials, customer service, understanding of natural stone personnel, and sales strategies
1.5 LU
Monday, October 20
11:30am-1pm
TISEEMO1214
MO12: Values Based Leadership: Life on Define leadership and why it matters Purpose
Explain personal core values vs. organizational values and why they are important
Discuss Values Based Leadership and its Identify the benefits of aligning living, effect on the future world of work leading and working
1.5 LU
Monday, October 20
12:45-2:15pm
TISEEMO1314
MO13: In Our Green Shoes: Explore the Exhibit Hall with an Eco-Agenda
Identify the trends in sustainable flooring
Evaluate a variety of flooring materials (tile, stone, hardwood, carpet and installation accessories) for environmental selection criteria (pros / cons)
Formulate the most productive Assess a variety of flooring materials for 1.5 LU/HSW questions to ask flooring product the ability to make green decisions manufacturers to garner green solutions
Tuesday, October 21
8-9:15am
TISEETU0114
TU01: Wood Flooring: Checks and Balances
Identify how best to select wood flooring Explain testing and documentation Describe best applications of various for customer's environment and lifestyle required to ensure structural and wood, bamboo and cork floorings to environmental readiness for installation minimize failures and avoid claims
Tuesday, October 21
8-9:15am
TISEETU0214
TU02: Sales Done Right - Innovative, Identify what it takes to provide a Analyze effective strategies used by Proven, and Highly Effective Methods to unique selling experience in the flooring other successful retailers outside the Wow Your Customers and Increase industry flooring industry Business Performance
Review strategies in use by your peers in Develop a plan for differentiating your the flooring industry that drive sales, business and providing a new customer increase close rates, and boost average shopping experience. tickets
Tuesday, October 21
8-9:15am
TISEETU0314
TU03: Family Business: Talkin' 'Bout My Describe the effects on family and work Identify how the various generations Generation balance as a result of multi-generations influence business structures, policies in a family business and technology within their businesses
Discuss how gender may impact roles Develop methods for successfully 1.25 LU and experiences within a family business communicating across the generational divide within a family business
Describe the residential countertop market
1.5 LU
Outline the variety of finishes in both the 1.25 LU/HSW pre-finished and job-site finished markets along with the proper maintenance to ensure their lasting beauty and performance 1.25 LU
AIA LU Approved Sessions
Date
Time
Tuesday, October 21
8-9:15am
AIA Course Number TISEETU0414
Tuesday, October 21
8-9:15am
Tuesday, October 21
Course Title
Learning Objective 1
Learning Objective 2
Learning Objective 3
Learning Objective 4
Credits
TU04: The Seven Deadly Sins of Waterproofing
Identify the chronic problem wet areas that can occur in stone and tile installations
Define the installation shortcomings that Describe the failures that result from can also occur repeatedly and cause wet areas as a result of the installation chronic wet areas shortcomings
Discuss the waterproofing methods that 1.25 LU/HSW are used in proper installations to avoid failures
TISEETU0514
TU05: Beyond the Walls: Designing Outdoor Spaces
Define outdoor living spaces
Identify key elements of an outdoor living space
Examine how the landscape plays a role Discuss tile and stone as outdoor design 1.25 LU in selection of textures, colors and elements lighting for outdoor design
9:45-11am
TISEETU0614
TU06: The Future of Grout in Ceramic Tile Installation
Review the history of grout, its evolution to its current state, and the methods and practices used by installers for current applications.
Discuss traditional grout, identify its best use and its proper application based on the Tile Council of North America (TCNA) standards.
Demonstrate the best method of application of Stainless Premixed Grout outlining potential failures and deficiencies.
Tuesday, October 21
9:45-11am
TISEETU0714
TU07: Are You a Brand? Thriving in a Brand-Based Consumer Market
Define a brand.
Learn to use brand language vs. product Understand how consumers relate to language in advertising. brands vs. products.
Develop the tools needed to create your 1.25 LU personal brand.
Tuesday, October 21
9:45-11am
TISEETU0814
TU08: Innovation Foundation: Modern Discover basic production methods & Ceramic Tile Advancements You Need to the four types of tile to select the right Know product every time that provides lifelong value for your clients
Build a foundation of ceramic expertise Connect modern ceramic innovations by exploring the inherent benefits of the with consumer market trends to provide material and some surprising your clients with value-added solutions applications
Explore new possibilities offered by modern formats to grow your specifications outside traditionally tiled areas
1.25 LU/HSW
Tuesday, October 21
9:45-11am
TISEETU0914
TISEEMIA0214
Examine the benefits of the standard to natural stone specifiers and users
1.25 LU/HSW
Tuesday, October 21
11am-4:15pm
TISEEADTL14
Summarize consumer flooring installation expectations and how they lead to complaints Enhance the attendees appreciation for the use of natural stone as the leading sustainable building material Compare the use of color, texture and material in public and private spaces.
1.25 LU/HSW
9:45-11am
Discuss the complaints most commonly associated with each type of flooring product - wood, vinyl, carpet, etc. Review the 3rd party verification process and other associated conformance documents Identify the colors, textures and materials utilized in each hotel's design and their effectiveness in imparting the design theme.
Explore how to turn consumer complaints into new opportunities
Tuesday, October 21
TU09: Dealing with Flooring Complaints: Identify the causes of flooring problems From Problems to Profits and how to effectively prevent flooring complaints MIA02: Sustainable Natural Stone - An Learn about the objectives and Introduction to NSC 373 development process of the Sustainability Assessment Standard for Dimension to understand the ADTL: A&D Hospitality Tour: South Discuss theStone Art Deco influences and Beach Sublime elements integrated into the current design.
Tuesday, October 21
11:30am-1pm
TISEETU1014
Review the online channels customers are using to find information
Define which online and social media tools are right for your business
Identify your target customer and how to locate them
Build a customer experience to attract your target customer
1.5 LU
Tuesday, October 21
11:30am-1pm
TISEETU1114
TU10: How Social Media and the Internet Have Changed How Your Customer Buys and What You Can Do About It TU11: Sales Process for Your Residential Showroom Sales
Describe the six steps of the residential sales process
Identify the milestones at each level to Create best sales practices with your move forward through the sales process own staff
Define the salesperson's role is in the process, identifying their strengths and weaknesses
1.5 LU
Tuesday, October 21
11:30am-1pm
TISEETU1214
TU12: Picture This: Easy Videography & Photography for Your Small Business
Apply the rule of thirds and basic Identify the six fundamental shots in composition techniques when setting up photography photos
Tuesday, October 21
11:30am-1pm
TISEETU1314
TU13: Conquer Your Fear of Glass Tile
List the different types of glass tile.
Demonstrate the best method of 1.25 LU/HSW application for Premixed Grout outlining potential failures and deficiencies.
Recognize the floorcoverings, tile and 3.0 LU stone incorporated as part of the overall design at each hotel.
Demonstrate how to establish shots and Recognize the tools available to edit and 1.5 LU close ups when shooting video structure your video into film and publish it to your website
Identify proper glass tile substrate Define how glass tile and its installation preparation techniques to avoid failures. differ from other tile types to properly specify appropriate installation materials.
Observe correct cutting and drilling techniques for glass tile to better understand the proper handling and installation process and avoid failures.
1.5 LU/HSW
AIA LU Approved Sessions
Date
Time
Tuesday, October 21
12:45-2:15pm
AIA Course Number TISEETU1414
Wednesday, October 22
8-9:15am
Wednesday, October 22
Course Title
Learning Objective 1
Learning Objective 2
Learning Objective 3 Evaluate how products can work together to create design
Learning Objective 4
TU14: Luxury Trendspotting Floor Covering: A Walk and Talk
Define luxury and its application to flooring, tile and stone
Investigate the colors, materials and patterns trending in each market
TISEEWE0114
WE01: Care & Maintenance of Tile & Stone: Cause, Cure & Prevention
Describe the critical role of proper Demonstrate the ability to troubleshoot Find practical ways to eliminate the 1.25 LU/HSW maintenance including what cleaners to and problem solve some common issues most frequent problems associated with avoid and why. with porcelain tile grout
8-9:15am
TISEEWE0214
WE02: Designing Interiors with Dimensional Stone: Exploring Colors, Textures, Finishes and Translucency in Natural Stone
Identify some of the most common problems with tile and stone installations regarding the use of sealers. Describe the range of colors available in the natural stone market
Wednesday, October 22
8-9:15am
TISEEWE0314
WE03: The Customer's Home - Your Other Facility
Create a plan to set customer expectations before installers enter the home
Develop a training plan that will empower your installation team to install and potentially upsell projects
Identify what should be included in your Define what you need to do upon arrival 1.25 LU employee code of conduct to assure and before leaving to mitigate company success while in the customer's home risk
Wednesday, October 22
8-9:15am
TISEEWE0414
WE04: Overcoming Your Retail Challenges
Identify current retail practices of most concern to participants.
Discuss opportunities to improve retail practices through collaboration with fellow participants.
Summarize potential opportunities and solutions identified by participants.
Wednesday, October 22
8-9:15am
TISEEWE0514
WE05: How to Properly Care for Wood Floors
Identify wood floor finishes and the different components of the finishes.
Wednesday, October 22
9:45-11am
TISEEWE0614
Identify the appealing moment in a beautiful image
Wednesday, October 22
9:45-11am
TISEEWE0714
WE06: Are You "Pinterest Worthy"? Turning Your Product into Someone's Dreams WE07: Employee Training: Invest Today, Get Paid Tomorrow
Describe proper periodic and restorative Explore the connection between maintenance techniques for these environmental factors and the life of finishes to avoid wood floor failure. wood floors to determine the best method for maintenance. Define the key ingredients to a Discuss how to produce "Pinterest "Pinterest Worthy" space Worthy" results on a budget
Describe the main objectives for establishing an employee training program
Define differences between internal and Identify the various internal and external Discuss measurement tools for external training training options and their benefits employee training and development
Wednesday, October 22
9:45-11am
TISEEWE0814
WE08: Thin Is In: Thin Tile Installation
Discuss the current definition and identified properties of various thin tile types.
Explore thin tile testing methods and Identify proper handling and installation Review proper mounting techniques for 1.25 LU/HSW review the industry standards currently methods for individual thin tile types to thin tile to avoid common failures. under development. avoid common failures.
Wednesday, October 22
9:45-11am
TISEEWE0914
WE09: Exhibit Hall as Classroom - An Equipment & Tooling Walk and Talk
Wednesday, October 22
9:45-11am
TISEEMIA0314
MIA03: Navigating an Onsite Safety Consultation to Meet OSHA Requirements
Identify equipment innovations available Discuss peer perspectives regarding in the industry purchases made to improve overall bottom line Understand the delineation between Create necessary plan for the National and State/Provincial OSHA preparation of documents that OSHA or departments and how this affects your Health Ontario inspectors require for inspection review
Review the various types of finishes that Obtain a working knowledge of texture are available today and light manipulation that is possible when Designing with Natural Stone
Define different approaches for purchasing capital equipment
Identify product trends and how they affect you and your market
Credits 1.5 LU
List award winning interior designs that 1.25 LU have used Natural Stone as a major design element
Create implementation plan of new practices from opportunities discussed.
1.25 LU
Develop an understanding of finish warranties and their relationship to proper maintenance.
1.25 LU/HSW
Describe how to choose your "Pinterest Worthy" moment in a room
1.25 LU
Review equipment and tool options based on demonstrations provided
1.25 LU
1.25 LU
Create guidelines for employees to Create a plan that will ensure the safety 1.25 LU/HSW ensure a safe OSHA friendly atmosphere of customers and/or subcontractors who at your facility access your facility