Loyola Law School Cisco IP Telephone User Training
Introduction •How to Obtain Help •Phone Types •Phone Features •Basic Phone Usage •Intermediate Phone Usage •Basic Voice Mail
How To Obtain Help • For Features and Functionality Refer to the following: – – – –
Interactive IP Phone Tutorial Help Button located on front of phone Online Users Guild Quick Reference Guide (Not all features currently available)
• For Issues: – Contact the Loyola Law School Help Desk at Helpdesk@lls.edu or call x1097
Phone Types
7942 7962 7915
Phone Features • Button Options – Voice Mail – Button resembles an envelope – Directories – Button resembles a book
– Services – Button resembles a globe – Settings – Button resembles a checkbox – On Screen Help – Button resembles a question mark
Phone Features • Changing LCD Settings – Press the Settings button – Use the scroll key to select User Preferences – Use the scroll key to select contrast
• Ringer Volume – Press the volume Up or Down slider to change the volume while the phone is idle
Phone Features • Headset, Handset, & Speakerphone Volume – While a call is in progress press the volume Up or Down slider to change the volume – Press the Save soft‐key to save the setting
• Mute Button
Phone Features • Foot Stand Adjustment Button – To adjust the incline of your phone, press the button on the side and gently move the stand forward or back to desired position. Adjustment Button
Phone Usage • Placing a call – Dial 9 for an outside line – Emergencies • 911 or 9911
• Multiple Ways to Dial – Handset – Line Button – Speaker
– New Call soft‐key – Headset – Dial soft‐key
• Answering a call – Handset – Headset Button
– Speaker button – Answer soft‐key
Phone Usage • Ending a Call – Hang up the handset – Press EndCall soft‐key – Press the Speaker/Headset button
• Placing a call on hold – Press the Hold soft‐key – Press the Resume soft‐key
• Answering a Second Line – Press the Answer soft‐key – Use the Directional Pad to switch between calls
• Redial – Press the Redial soft key
Intermediate Phone Usage • Parking a call (Hold) – While the call is Active press the More soft‐key until you see Park – Press the Park soft‐key – To retrieve the call dial the Park number from any other phone
• Transferring a Call – While the call is Active press the Trnsfer soft‐key – Dial the number you wish to Transfer to – When the telephone is ringing press Trnsfer again to connect, or when the party answers announce the call then press Trnsfer
Intermediate Phone Usage • Ad‐hoc Conferencing – While the call is Active press the More soft‐key and then the Confrn button – Dial the number you wish to Conference with – Once connected press the Confrn soft‐key again – Repeat for up to 4 connections – RmLstConf ‐ remove the last conferenced party
• MeetMe Conferencing – Go off‐hook and press More > MeetMe – Dial a designated MeetMe number – To have others join, inform them to dial the MeetMe conference number – In order for the MeetMe conference to end, all participants must hang up
Intermediate Phone Usage • Checking Call History – Press the Directories button – Review Missed, Received, and Placed Call histories – Select number and press Dial soft‐key to dial the selection
• Placing Calls from Corporate Directory – Press the Directories button – Use the Directional Pad and select the Directory – Use the Number Pad to enter the search information – Press the Search soft‐key – Use the Directional Pad to select the user and press Dial
Intermediate Phone Usage • Directly to Voice Mail – Call • Dial * and the party’s extension (i.e. *7300)
– Transfer • While the call active press the Trnsfer soft-key • Dial * and the party’s extension (i.e. *7300) • Immediately press the Trnsfer soft-key again
Intermediate Phone Usage • Access the Names Directory to voice dial a call – Dial 2222 and say the name of the person you wish to call. – This only applies to LLS campus numbers.
Basic Voice Mail • Accessing Voice Mail for the 1st Time – Press the Envelope Button on the phone – When prompted for your password, enter 1234 followed by the # key – Listen carefully to the setup instructions provided
• Voice Mail Setup – Voice Mail Box Name – Record a Greeting – Reset the Password
Basic Voice Mail • Access Voice Mail from Another on Campus Phone – Press the Envelope Button – Press the * key to sign in to your own account – Enter your personal extension – Then enter your own password
Basic Voice Mail • Check Voicemail ‐ Externally Dialing In – –
Dial your campus phone number (i.e. 213‐XXX‐XXXX) When you hear your greeting press *(asterisk) Follow voice instructions: Enter ID (4‐digit extension) when prompted Enter password when prompted *** ‐ To exit voicemail or hang up
Questions?