Other Services This section tells you about: • How to apply for adaptations to your home. • The Tenant Support Service. • The Estates Assistants Service.
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How To Apply For Adaptations To Your Home Some tenants may find that they require adaptations to their home because of mobility problems or infirmity. Whenever practical, the Association will endeavour to provide such adaptations in order to enable tenants to continue living in their own homes.
Minor adaptations If you need minor adaptations, such as handrails, please contact your Building Surveyor on 029 2025 9100. In most cases, the Association will be able to fund the provision of such items.
Physical Adaptation Grants (PAG’s) For more extensive adaptations the Association may be able to apply to the Welsh Government for a Physical Adaptation Grant (PAG). Examples of such adaptations include: • Stair lifts. • Level access showers. • Adjustable kitchen units. If you would like the Association to consider you for a grant application, please contact the Maintenance Team on 029 2025 9100. An Occupational Therapist report will be required, which we may be able to assist you in obtaining. Please note that you may be responsible for the on-going cost of maintaining, servicing and repairing any equipment that is installed in your property. This will be added to the service charge that you pay to the Association. You may also be asked to pay a service charge which will be used to fund the replacement of any such equipment. Whilst the Association will make every effort to accommodate tenants’ needs, we may not be able to carry out adaptations in some circumstances, for example, due to structural constraints.
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The Tenant Support Service What can the Tenant Support Service do? A support worker can give assistance in the following areas: • Moving into a new home, including applying for grants and buying furniture. • Claiming benefits. • Managing money. • Paying bills and budgeting. • Tenancy advice – such as your rights and responsibilities. • Help with rent arrears. • Help with neighbourhood disputes. • Help with forms and other paperwork. • Advice and emotional support about things such as lack of confidence, depression and anxiety. • Help with mental health difficulties. • Help with alcohol and drug issues. • Help with daily living skills. • Help in accessing other specialist support services. You can ask you Housing Officer to refer you to the Tenant Support Team, or you can contact them directly on 029 2025 9100.
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The Estate Assistant Service We have a team of Estate Assistants who are responsible for maintaining the safety, security, cleanliness and general upkeep of the communal areas on our estates and blocks of flats. Your Estate Assistant will inform you of the days and times that they will be visiting your scheme. Any changes to this will be advised on your scheme notice board.
The Estate Assistants’ duties include: • Regular checks on health and safety equipment, such as smoke detectors and emergency lighting. • Cleaning all communal areas, such as hallways, stairwells and landings. • Carrying out minor repairs and decoration to communal areas. • Reporting other repairs to the Maintenance Department. • Litter picking. • Monitoring the service provided by the landscape maintenance contractors and window cleaning contractors. • Reporting abandoned vehicles and refuse. • Maintaining the cleanliness of the bin-store areas. • Reporting any issues, such as anti-social behaviour, to the Association.
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In addition, your Estate Assistant can provide assistance with the following: • Operating the boiler and other equipment in your property. • Taking meter readings. • Assisting you with minor repairs. • Assisting you to report issues to the Association. • Providing basic advice and guidance on the Association’s policies and procedures. Your Estate Assistant will introduce themselves to you within the first two weeks after you move into your property and will explain the service in more detail. They will always carry an identity badge, which you should ask to see.
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