Our Performance st st 1 April 2012– 31 March 2013
Performance Indicator
2011/12
2012/13
98.9%
97.4%
2.32%
2.16%
3.38%
2.55%
£15,211.80
£13,448.28
20 days
17 days
90.2%
88.63%
1016
1210
99%
99%
Emergency repairs completed in target times
100%
100%
Urgent repairs completed in target time Non urgent repairs competed in target time Number of repairs reported
98%
98%
98%
98%
5025
6793
New properties built
59
39
Properties available for letting (including new build) Amount collected owed by former Tenants People who have benefited from the support and accommodation provided at Taff women’s hostels People who have benefited from Floating Support from Taff.
94
116
£123,400.01
£114,782.71*
176
198
811
788
Properties which have had a gas safety inspection in the last 12 months Rent arrears permanent accommodation Rent arrears temporary accommodation Rent loss from empty properties (general needs) Average time taken to let properties Complaints received replied to within 5 days Completed repair satisfaction questionnaires Repair satisfaction
Improvement on previous year
No change or on track to match previous year
Getting worse *
Less former tenant arrears outstanding 2012/2013
Trend