Our Performance st st 1 April 2012– 31 December 2012
Performance Indicator
2011/12 98.9%
1.4.1231.12.12 96.2%
2.32%
2.08%
3.38%
0.57%
£15,211.80
£8,215.91
20 days
14 days
90.2%
85.29%
1016
630
99%
99%
Emergency repairs completed in target times
100%
100%
Urgent repairs completed in target time Non urgent repairs competed in target time Number of repairs reported
98%
97%
98%
96%
5025
4035
New properties built
59
39 *
Properties available for letting (including new build) Amount collected owed by former Tenants People who have benefited from the support and accommodation provided at Taff women’s hostels People who have benefited from Floating Support from Taff.
94
56
£123,400.01
£87,881.41
176
168
811
676
Properties which have had a gas safety inspection in the last 12 months Rent arrears permanent accommodation Rent arrears temporary accommodation Rent loss from empty properties (general needs) Average time taken to let properties Complaints received replied to within 5 days Completed repair satisfaction questionnaires Repair satisfaction
Improvement
Improvement on previous year
No change or on track to match previous year
Getting worse *
Includes 16 units of supported housing for a Managing Partner