Our Performance st st 1 April 2013– 31 March 2014
Performance Indicator
2013/14
2012/13
Properties which have had a gas safety inspection in the last 12 months Rent arrears permanent accommodation Rent arrears temporary accommodation Rent loss from empty properties (general needs) Average time taken to let properties Complaints received replied to within 5 days Completed repair satisfaction questionnaires Repair satisfaction
99.45%
97.4%
2.01%
2.16%
0.31%
2.55%
£30,451
£13,448
25 days
19 days
87.23%
88.63%
1529
1210
98%
99%
Emergency repairs completed in target times
100%
100%
Urgent repairs completed in target time Non urgent repairs competed in target time Number of repairs reported
99.5%
98%
98%
98%
7995
6793
New properties built
15
39
Properties available for letting (including new build) Amount collected owed by former Tenants People who have benefited from the support and accommodation provided at Taff women’s hostels People who have benefited from Floating Support from Taff.
93
116
£116,597
£114,782
186
198
802
788
Improvement on previous year
No change or on track to match previous year
Getting worse
Trend