Our Performance st th 1 April – 30 September 2011
Performance Indicator Properties which have had a gas safety inspection in the last 12 months Rent arrears permanent accommodation Rent arrears temporary accommodation Rent loss from empty properties (general needs) Average time taken to let properties Complaints received replied to within 5 days Completed repair satisfaction questionnaires Repair satisfaction
Performance 2010/11 99.8%
Current (as at 30.9.11) 99.6%
2.46%
2.46%
2.94%
0.35%
£21,000
£10,817
30 days
22 days
76.47%
90.90%
718
559
99%
99%
Emergency repairs completed in target times
100%
100%
Urgent repairs completed in target time Non urgent repairs competed in target time Number of repairs reported
98%
98%
98%
99%
4,978
1,472
New properties built
35
22
Properties available for letting (including new build) Amount collected owed by former Tenants People who have benefited from the support and accommodation provided at Taff women’s hostels People who have benefited from Floating Support from Taff.
84
43
£84,228
£75,587.15
191
114
637
556
Improvement
*This is an improvement as it shows that the work that we are doing to improve our homes means that Tenants are inconvenienced less by things going wrong. Improvement or on track to exceed previous year
No change or on track to match previous year
Getting worse
*