Our Performance st st 1 April – 31 December 2011
Performance Indicator Properties which have had a gas safety inspection in the last 12 months Rent arrears permanent accommodation Rent arrears temporary accommodation Rent loss from empty properties (general needs) Average time taken to let properties Complaints received replied to within 5 days Completed repair satisfaction questionnaires Repair satisfaction
Performance 2010/11 99.8%
Current (as at 31.12.11) 99.4%
2.46%
2.44%
2.94%
0.38%
£21,000
£12,638
30 days
22 days
76.47%
90.47%
718
775
99%
99%
Emergency repairs completed in target times
100%
100%
Urgent repairs completed in target time Non urgent repairs competed in target time Number of repairs reported
98%
98%
98%
98%
4,978
3,649
New properties built
35
60
Properties available for letting (including new build) Amount collected owed by former Tenants People who have benefited from the support and accommodation provided at Taff women’s hostels People who have benefited from Floating Support from Taff.
84
85
£84,228
£121,081
191
148
637
647
Improvement
Improvement or on track to exceed previous year
No change or on track to match previous year
Getting worse