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THE COMPLETE BUSINESS PHONE SYSTEM
ABOUT
Your world connected.
Your business transformed. Powerful 路 Secure 路 Simple | CLOUD COMMUNICATIONS
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Stay Safe and Secure
Unite Offices and People
8x8 products comply with the most complete set of security and privacy regulations in the industry, including FISMA, HIPPA and PCI-DSS.
Easily connect all your locations, branches, coworkers, remote staff and road warriors wherever they happen to be.
Save Big
Go Anywhere
Slash your capital and operating expenses by 50%90% with low-maintenance, high-performance cloud communications.
Communicate with ease anywhere in the world, on any device using our mobile apps.
TECHNOLOGY ALLIANCE GROUP
Unchain your desk phone. Do business anywhere.
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KEEP YOUR BUSINESS
IN BUSINESS
Great business phone service is just the beginning. 8x8 gives you far more than traditional PBX systems, at a fraction of the cost.
Get everyone on the same page - from anywhere!
Deploy Fast
Access Powerful Capabilities
Get a world-class contact center up and running in days, not months. Quickly ramp up and down to meet sales initiatives and seasonal needs.
Deliver insanely great customer service with features like skills-based routing and real-time monitoring and solutions for telesales, help desk and other scenarios.
Workforce Optimization Turbocharge your results and control costs with highoctane workforce optimization. Generate more predictable schedules with workforce management and improve agent performance with quality management.
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TECHNOLOGY ALLIANCE GROUP
“ Irving Materials Selects 8x8 Virtual Office Cloud VoIP Solution for 150+ Locations Communications
Mobility
With the 8x8 Virtual Office cloud-based solution, businesses can access their core communications services from any location using a PC and web browser or smartphone. In addition to enterprise-class phone service with unlimited calling and a wide array of PBX calling features, 8x8 Virtual Office Pro offers unlimited web conferencing with videot, call recording and archiving, chat, Internet fax, presence and voicemail management and a Virtual Office mobile app for iPhone, iPad and Android devices.
The management and expense of maintaining numerous PBX phone systems and services with more than 20 different competitive local exchange carriers had become exorbitant. The more locations we opened up, the more fragmented we became, leading to diminished communication and productivity. With the 8x8 Virtual Office solution, all of our offices will now be connected under a single, cloud-based phone system at a fraction of what we were spending previously.
Jerry Howard Vice President of IT Irving Materials
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phones of the future • Project a big company image
with enterprise features like auto attendant, music-on-hold, web conferencing, web faxing and video meetings.
• Reap huge savings
that can cut your monthly phone bills in half.
• Stay connected on the move
with mobile apps, company-wide extension dialing, advanced call forwarding and voicemail-to-email.
• Unify all your employees with one phone system that works wherever they are—in the office, at home or on the road.
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TECHNOLOGY ALLIANCE GROUP
“8x8 is an industry leader in business VoIP with a large customer base. That gave me a comfort level with their ability to ensure uptime. The 8x8 phone feature set was also more extensive than that of many other providers.” Andy Taylor | Partner, Taylor & Taylor Law Firm
Reliable Uptime 8x8 delivers high availability, business continuity and disaster recovery for the communications at the heart of your operations.
need to grow? expand your business - one leap at a time.
Save time and money. Zero time. Tiny budgets. Huge plans. Sound familiar? You can overcome your biggest hurdles with business phone service and more, from 8x8. It’s a snap to turn on, easy to use, and astonishingly affordable. Compete against the big guys and win, with services that project an image as big as your ambitions.
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Our Compliance
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Helps Secure Yours
These days you can talk to patients in the office, in the car, at home—almost anywhere. And everywhere and every way you communicate with patients has to be secure and meet HIPAA requirements. With 8x8, we’re covered across the board. Having a BAA was critical for us. You can install the best phone system in the world, but if you don’t have a BAA, you are not protected. I didn’t want to be sweating bullets if we were ever audited for HIPAA compliance. It’s not worth the risk.
No other VoIP or contact center provider does more to safeguard the security and compliance of mission-critical communications than 8x8.
HIPAA
FISMA
FIPS 140-2
Don’t jeopardize your compliance!
Doing business with government?
8x8 meets strict US government standards
PCI-DSS v3.0
Safe Harbor
CPNI
8x8 is secure enough for e-commerce
8x8 complies with US/EU/EEA Safe Harbor regulations
8x8 protects customer information
Cheryl Long Office Manager Dr. Frank Long, DDS
Enterprise Ready 8x8 solutions are rated as Enterprise-Ready by the prestigious Skyhigh Networks CloudTrust™ program. Services with this designation satisfy the most stringent Cloud Security Alliance (CSA) requirements for data protection, identity verification, service security, business practices and legal protection.
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TECHNOLOGY ALLIANCE GROUP
Not a Single Point of Failure 8x8 ensures high reliability and business continuity by delivering its cloud-based communications through the use of secure, fully redundant data centers. SSAE 16 certified, these top-tier data centers are placed in geographically diverse locations around the world. As a publicly-traded company, 8x8 is subject to compliance with the Sarbanes-Oxley Act of 2002. Accordingly, our information technology infrastructure controls are audited annually by independent internal and external auditors.
Top-Tier Data Centers - Realiable Around the World
Span Time Zones with Ease
Collaborate Across Continents
Connect your world while you reap tremendous savings, with features like unlimited international calling and four-digit extension dialing to any branch location, anywhere on the planet.
Globally distributed teams can share screens, meet face-to-face and make more persuasive client pitches—even when they’re oceans apart—with virtual meetings and video conferencing.
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Pow PUT ········· AND MORE ·········
Insightful Analytics
Integrated Contacts
A robust suite of web based tools that provide enterprise-level analytics that can be used to make highly informed business decisions. This suite of services delivers easy to use, customizable and rapid insights into the historical and real-time information associated with all extensions and devices in an organization’s Virtual Office phone system.
When your customer calls, their account appears on your screen before you even answer the phone. You’ll have the information to deliver excellent customer service whether you use Outlook, Salesforce, NetSuite, ACT!, SugarCRM or Zendesk. We’ve got you covered. Also, we support eAgent for insurance agents. To call, just click your mouse using the 8x8 web dialer.
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Extension Summary Call Detail Records Active Calls Unreturned Calls Calls by DID Agent performance Queue status and performance Status of all endpoint devices Individual call and MOS score detail Extension summary graphing TECHNOLOGY ALLIANCE GROUP
werful Controls T YOU In Charge
Call Recording
Collaboration Tools
Want to record all your calls? Just log into your Virtual Office Online dashboard and set the call recording feature to “always record.” Want to record some calls and not others? Simple. Choose “on-demand recording.” Review and collaborate with your team from the 8x8 desktop or mobile app. Not in the mood for recording? Turn the recording feature off.
With Virtual Office Pro, extension users get their own personal 8x8 Virtual Meeting service - our flexible online conferencing solution. With just a few clicks, you can start an audio, web, and video meeting, invite co-workers or clients to a meeting, enable recording, share desktop content, and much more. Connect and collaborate anywhere on the cloud.
Workforce Management: Increase contact center staffing efficiency up to 30% with powerful forecasting and scheduling capabilities. Quality Management: Help your agents be their best with a quality management solution that enhances agent performance and improves customer satisfaction.
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VIRTUAL OFFICE
ANALYTICS Rethinking Business Phone Systems
Track and improve your team daily
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Essentials
Supervisor
Service Quality
Comprehensive set of unique dashboards and reporting options for all extensions in an organization’s 8x8 cloud PBX, such as summaries, call details, active calls, unreturned calls, and calls by DID.
A real-time view of all users and call activity for selected call queues or ring groups within the 8x8 cloud PBX. Get comprehensive call center-like reporting in a single dashboard view, available on any device.
Real-time information about your hosted PBX service; The three important aspects of your 8x8 service quality include: status of endpoint devices, indiviudal call and MOS score detail, and extension summary graphing.
TECHNOLOGY ALLIANCE GROUP
see where you’re going Improve enterprise decision making by providing fast answers about internal and external call activity, real-time call queue status, call quality, and individual end-point device status around the globe. 8x8 Virtual Office Analytics provide deeply-layered details and intelligence to improve employee performance, sales campaigns, customer experience management and offer greater insight into staffing requirements. Gain additional control with the added capability to manage and monitor call quality and distributed work groups, and their endpoint devices.
Grow Revenue LOWER EXPENSES BOOST PRODUCTIVITY REDUCE CHURN 8x8 Virtual Office Analytics was named a Best of Enterprise Connect finalist!
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GROWS WITH YOU Rapidly expand your offices and branches with cloud communications. Easily add or remove extension numbers to fit your company’s budget.
Easy to Install Download the 8x8 software to your computer, or download the app, and you’re ready to go! No need for a PBX technician to set up new lines.
and GOES WITH YOU Stay connected on your Android or iOS device while you’re away. Conduct phone calls using cellular voice, cellular data, or Wi-Fi. Don’t miss any more important calls when you or your team step out of the building. Stay connected to your extension for as long as you’re on the job.
Compatible with your own smart phones, tablets and desktop phone systems.
Find out how much you can save. Call 855.265.3365
INNOVATION IS THE DNA OF 8X8 CLOUD SOLUTIONS
It takes great effort and innovative thinking to build cloud communications that work simply, integrate seamlessly and perform reliably. In crafting solutions, 8x8 has earned more than 98 patents — and the trust of more than 40,000 satisfied companies.
Industry leader in Unified Comminications Gartner Magic Quadrant
Top 25 Best Small Companies Forbes America’s Best Companies
Top Hosted VoIP Provider (five years and counting) Infonetics Research
CloudTrust EnterpriseReady Ranking Skyhigh Networks
Committed to your success As a partner of 8x8, Technology Alliance Group stands behind this powerful product. From sales to support, implementation to operation, we go the extra distance to earn your trust every day. We’re passionate about your long-term success. Have a technical question? We’ll answer it live. Need help setting up your service? We’ll talk you through it. And our US-based Customer Service and Support team is standing by whenever you need it.
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TECHNOLOGY ALLIANCE GROUP
8x8 has won over 100 patents
1,500,000,000 CALLS to over 187 countries
PRIOR TO 2000 10+ years of communications technology research & development
on 6 continents every year
2009 Expansion of business telephony offerings with 8x8 UCC solution
2000 Premiere of all-internet protocol (IP) hosted IPBX platform for carriers
2011 Virtual Office Mobile official apps released
2002 DV 324 Desktop Videophone introduced
2004 First Cloud Virtual Office Hosted PBX business phone service
2007 Launch of Cloud Virtual Contact Center solution
2011 Contactual acquisition adds leading contact center software to 8x8 TM
2013 8x8 Global Reach debuted in UK & Acquired UK Voicenet Solutions
2014 8x8 Global Reach expands with Hong Kong and Sydney data centers
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‘Industry First’ VoIP SLA GUARANTEES Highest Availability and Call Quality
Over the Public Internet GUARANTEE 8x8’s “Performance Assured” SLA provides guarantees of more than 99.99% uptime in addition to a Mean Opinion Score (MOS) of greater than or equal to 3.0 for at least 98% of all calls carried over the network, including those using compressed codecs such as G.729a which typically exhibit less than toll quality MOS scores even under perfect network conditions. About 8x8, Inc. 8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable cloud-based unified communications and virtual contact center solutions to more than 40,000 businesses operating in over 40 countries across six continents. 8x8’s out-of-the-box cloud solutions replace traditional on-premises PBX hardware and softwarebased systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
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TECHNOLOGY ALLIANCE GROUP
Professional Implementation Service Project Kick-Off » » » Planning and Design » » » Configuration and Testing » » » Training
We’ll help set up. • Gathering the necessary requirements for your unique implementation • Designing a service that best suits your business needs
Old technology gets left behind. Don’t let your phone system suffer the same fate.
• Assisting with the configuration and setup of your phone service • Coordinating your phone number transfers • Scheduling training for your team before going live with yout phone system
We’ll become part of your team. Your TAG project manager serves as your single point of contact throughout the deployment process until settings and configurations are complete and ready to hand off to your IT department. Your project manager will also plan, schedule and facilitate regular projet updates.
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yOUR OFFICE, IN THE CLOUD The co m pl e te busin ess commun ication system