PHOTO CREDIT: TAMPA BAY BUCCANEERS
CONTENTS S TA D I U M S E C U R I T Y P O L I C I E S 2 - 4 T I C K E T I N F O R M AT I O N 5 PA R K I N G | T R A N S P O R TAT I O N 6 - 1 1 G E N E R A L I N F O R M AT I O N 1 2 - 2 7 MAPS 28-32
OUR GOAL IS TO HELP ENSURE YOU HAVE AN ENJOYABLE, SAFE AND UNFORGETTABLE EXPERIENCE EVERY TIME YOU ENTER RAYMOND JAMES STADIUM.
TO ENSURE SAFETY AND SECURITY, EVERY GUEST WILL BE SUBJECT TO A MAGNETIC WAND SEARCH FOR PROHIBITED ITEMS UPON ENTRY INTO THE STADIUM. IN ORDER TO EXPEDITE ENTRY INTO RAYMOND JAMES STADIUM, BELOW ARE A FEW RECOMMENDED GUIDELINES: • • • •
ARRIVE EARLY AND AVOID THE LAST MINUTE RUSH! HAVE TICKETS READY IN YOUR HAND FOLLOW THE CLEAR BAG POLICY ENTER AT GATE PRINTED ON TICKET
FAN GUIDE 2016-2017
WHAT CAN I BRING
STADIUM SECURITY POLICIES
Please read the below list of allowed and prohibited items in the stadium. We are unable to store any items at the gates; they must be returned to your vehicle or thrown away. The Tampa Sports Authority / Raymond James Stadium is not responsible for items left behind, lost or damaged. Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from prohibited actions (see page 3).
PROHIBITED ITEMS: • • • • • • • • • • • • • • • • • •
Any item that could be used as a missile Backpacks, duffel bags or large bags Bags/Cases not approved in accordance with the clear bag policy Camera Bags/Binocular cases Cans/Bottles Coolers Fireworks Food/Drinks Glass Horns/Lasers Illegal Drugs Pets (Service animals are permitted) Recreational Balls Seat Cushions Sticks/Poles/Camera/“Selfie” Sticks or extenders Strollers Umbrellas Unmanned Aircraft Systems & Radio Controlled Model Aircraft/Drones (strictly prohibited on stadium property including parking lots, stadium exterior and inside the stadium) • Video Cameras • Weapons (see page 27 for more details)
ITEMS ALLOWED: • • • • • • • •
Ponchos if worn, carried over the arm, or in original sealed clear package Blankets and/or towels if unrolled or unfolded Small, handheld radios or TVs with earphones Binoculars Still, non-professional cameras Banners and/or flags without sticks or poles Empty spray bottles Laptops/tablets
ALL EVENTS AT RAYMOND JAMES STADIUM:
A clear bag and metal detection screening policy is now in effect for all events held at Raymond James Stadium. To expedite the screening process, below are a few recommended guidelines:
3
2
•
Empty pockets of any metal objects as you enter inspection area
•
Unzip and open coats, jackets, blankets and approved clear bags as you enter the inspection area
RAYMOND JAMES STADIUM
INTO THE STADIUM ? STADIUM SECURITY POLICIES
Event patrons and guests who violate these provisions will be subject to ejection without refund and loss of ticket privileges for future games.
PROHIBITED ACTIONS:
RJS is committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and parking lots. The following is a list of behaviors that will not be tolerated: • Fighting, taunting, or threatening remarks or gestures. Abusive, foul, or disruptive language and obscene gestures. • Intoxication or other signs of impairment related to alcohol consumption or drug use • Distributing handbills, pamphlets, etc., unless authorized by stadium management and the licensee renting the facility • • • •
Sampling or unauthorized collections of any kind on stadium property Sitting in a location other than the guest’s ticketed seat Displays of affection not appropriate in a public setting Obscene or indecent clothing
• Any disruption to the progress of the event by a guests’ actions, or including throwing or kicking objects and field jumping • Any behavior which otherwise interferes with other guests’ enjoyment of the game • Smoking, including e-cigarettes (except in designated locations) • Spitting tobacco products • Entering the stadium with unlawful weapons of any kind (except those required by Florida Law or the Licensee’s admission policy) • • • • • •
Standing on chair seats or stepping over chair backs Standing or sitting in walkways, aisles or ramps Placing cups on the wall Running or jogging Failing to follow event staff instructions Re-entering the stadium
Tampa Sports Authority reserves the right to change this list at any time. Violations may result in the guest being ejected, arrested, or having his/her ticket revoked.
IF THERE ARE ANY ISSUES DURING YOUR VISIT PLEASE TEXT 33607 WITH THE PROBLEM AND YOUR LOCATION, OR CALL 813-350-6501
FAN GUIDE 2016-2017
3
4
CLUTH WITH SHOULDER STRAP
CLUTCH WITH WRIST STRAP
FANS MAY BRING NO MORE THAN ONE APPROVED CLEAR BAG AND ONE SMALL CLUTCH (NO LARGER THAN 4.5” X 6.5”)
1-GALLON PLASTIC FREEZER BAG (OR SMALLER)
12” x 6” x 12” (or smaller) CLEAR PLASTIC BAG
CLEAR BAG POLICY GUIDELINES
TICKET INFORMATION
CHILDREN’S TICKET POLICY
The children’s ticket policy varies by event. Please go to the specific event page on www. raymondjamesstadium.com for more information. • Buccaneers- All patrons, regardless of age, require a ticket. • USF- Ages four (4) and older require a paid ticket for admittance. • Outback Bowl- Children 3 and under are free as long as they do not take up a seat. • Monster Jam- Children 2 and under are free as long as they sit in their parent/guardian’s lap. • For other stadium event’s children’s ticket policy, please go to our website.
LOST OR STOLEN TICKETS
For lost or stolen tickets on event day, visit the Ticket Office located in the south plaza between Gates C and D.
MOBILE TICKETS
Mobile tickets will be accepted; tickets can be stored on mobile devices and scanned at the gates. For multiple mobile tickets on one device, we would suggest electronically forwarding your tickets to your guests in advance, in order to provide them with the most efficient entry into the building. Your guests can choose to print the ticket, forward the ticket, assign it to a credit card for entry or enter via having the ticket scanned on their smart phone. Once entering the stadium, each guest will need their own mobile ticket or printed ticket.
SCALPING
The resale of event tickets, regardless of price, is prohibited on RJS property, including the parking lots. Report violations to the nearest Guest Services booth or law enforcement officer.
TICKET OFFICE
The Ticket Office is located in the south plaza of the stadium between Gates C and D, next to the Stadium Office. Will Call is also located in the Ticket Office. To claim tickets at Will Call, guests must show proper identification that matches the name on the tickets. For hours of operation, go to www.raymondjamesstadium.com. The resale of event tickets, regardless of price, is prohibited on stadium property. Fans purchasing tickets from someone other than specifically designated ticket distributors, such as Ticketmaster, do so at their own risk. RJS is not responsible for and will not provide a replacement or refund of any kind for invalid tickets purchased through a secondary ticket provider. For any other ticket issues, such as duplicate or lost tickets, please see event staff.
FAN GUIDE 2016-2017
5
4
PARKING | TRANSPORTATION
BICYCLE PARKING
Bicycle racks are located in outside check points A,B,C,D. The stadium is not responsible for the loss of bicycles.
DESIGNATED DRIVER PROGRAM
RJS offers Budweiser’s Good Sport Designated Driver program at all events that serve alcohol. Fans who pledge to be a designated driver will receive a free soft drink coupon redeemable at all permanent concession stands. A valid driver’s license is required and patrons must be 21 or older to qualify. Visit any Guest Services booth for more information. Thank you for drinking responsibly!
DROP-OFF & PICK-UP AREA
The Mass Transit Drop-off is located on the North side of the stadium off N. Dale Mabry Highway next to the pedestrian bridge, which is designated for mass transit, non-disabled drop-off, taxi dropoff and pick-up, buses and limo staging. For ride sharing options such as Uber and Lyft, see Ride Sharing Options on page 7.
DISABLED DROP-OFF & PICK-UP AREA
Guests with disabilities may be dropped off at Lots A, B/C, and D for convenience. When picking up patrons with disabilities, please allow time for exiting traffic to clear before returning for them.
LIMOUSINES
Parking for limousines varies by event. For more information, visit the parking page on www.raymondjamesstadium.com.
PARKING
Parking is available on a first-come, first-served basis. There are approximately 10,000 spots on-site, as well as 15,000 off-site. Patrons pay for parking upon entrance into the lot; cash only. All vehicles that enter RJS property are subject to search. For prices, visit www.raymondjamesstadium.com as they vary for each event, as do designated lots for different types of vehicles (motorcycles, buses, campers, limos, etc.). Follow the directions on the message boards on the roadways leading to the stadium for reserved, general or disabled lots. Advance parking is only sold for Bulls/Buccaneers season ticket holders and the Outback Bowl. Contact USF, the Buccaneers, or the Outback Bowl for more information on advance parking.
PARKING LOT POLICIES • • • • • • • • • •
3
6
Saving parking spaces is not permitted Overnight parking is prohibited One parking spot = 10’x24’ Kegs and large vessels are prohibited Loud speakers are prohibited Infringing on another guests’ tailgating area is prohibited Political campaigning, picketing, or distributing handbills/pamphlets is prohibited Sampling or distributing of items by unauthorized individuals is prohibited Unauthorized collection of any kind is prohibited on stadium property No running or jogging in parking lots
RAYMOND JAMES STADIUM
PARKING | TRANSPORTATION • Unlawful weapons and fireworks are not permitted in the parking lots • Fans that participate in disorderly conduct, including profanity, will be ejected • Tents over 10x10 without prior approval (stadium management and licensee) or proper permits are not permitted on RJS property. Tents can not be combined to make a larger tent • All patrons must pay the proper parking fee or present a parking pass in the stadium parking lots. The pass must remain prominently displayed in the vehicle • A parking fee will be charged for all spectator-type events held in the stadium • Parking passes are not valid for re-entries into the stadium’s parking lots • Refunds or rain checks will not be given • RJS’s parking lots are not available for public recreation and trespassing is prohibited in parking lots on non-event days
RIDE SHARING OPTIONS
For ride sharing options such as Uber and Lyft, the drop-off area is located at the Mass Transit Drop-off. The pick-up area is located at Steinbrenner Field, across Dale Mabry Highway. Please use the pedestrian bridge next to the Mass Transit area to cross the road. For concerts and events with a higher than normal volume of pick-ups, please check the website as the pick-up area is subject to change for those events (see page 11).
ROADSIDE ASSISTANCE
For roadside assistance in the parking lots, call the Stadium Office at 813-350-6501, raise your car hood, or notify an officer at any lot entrance. Assistance includes gas, lockout, and dead battery.
RV/CAMPERS
For all RJS events, except Buccaneers games, RVs, buses and campers are allowed to park on stadium property in Lot 8. During Buccaneers games, RVs must park in Lot 14. RVs, buses, and campers are not permitted to stay on stadium property overnight.
SAFE RIDE HOME PROGRAM
Available only when alcohol is sold, impaired fans can participate in the Budweiser Safe Ride Home Program and receive a free cab ride within a 50-mile radius. Must be at least 21 years old, have a valid driver’s license, and vehicle keys. Please visit any Guest Services booth to get a Safe Ride Home.
TAILGATING
Tailgating is permitted in stadium parking lots. However, please respect fellow fans by only occupying one parking spot; saving spaces is not permitted. Tailgating should only take place directly behind each fans’ own vehicle. Blocking other spots, walkways, or any aisle ways with tents, trailers, chairs, coolers, or barbeques is not allowed. Please leave room in driveways for emergency response vehicles. See Parking Policies on pages 6.
TAXIS
Taxis await guests at the Dale Mabry mass transit drop-off on the northwest corner of the stadium.
FAN GUIDE 2016-2017
7
4
PROVE THAT YOU’RE A
GOOD SPORT
MAKE THE RIGHT CALL.
DRINK RESPONSIBLY.
3
enjoy responsibly © 2016 A-B, Bud Light® Beer, St. Louis, MO
PARKING | TRANSPORTATION
DIRECTIONS
AMALIE ARENA
From the North: I-75 S. to I-275 S. to Hillsborough Ave. W. (Exit 47) or Dr. MLK Blvd. W. (Exit 46B) or Himes Ave. N. (Exit 41-B) or N. Dale Mabry (Exit 41-A)
From the South:
I-75 N. to I-4 W. to I-275 S. to Himes Ave. N. (Exit 41-B) or N. Dale Mabry (Exit 41-A) - OR - I-75 N. to I-275 N. to N. Dale Mabry (Exit 41-A)
FAN GUIDE 2016-2017
From the East:
I-4 W. to I-275 S. to Himes Ave. N. (Exit 41-B) or N. Dale Mabry (Exit 41-A) - OR - I-4 to Hillborough Ave. W. (Exit 19) or Dr. MLK Blvd. W. (Exit 17)
From the West: I-275 N. to N. Dale Mabry (Exit 41-A) - OR - Hwy. 60 E. to Spurce St. E. to Dale Mabry N.
9
4
PARKING | TRANSPORTATION
RIDE SHARING PICKUP (UBER, LYFT)
PARKING LOTS
*The map above is used to show the locations of parking lot areas. Please check the wesbite to find out which parking lots will be open for the event in which you are attending.
3
10
RAYMOND JAMES STADIUM
PARKING | TRANSPORTATION
RIDE SHARING
*The map above is used to show the locations of the drop off/pick up area for ride sharing options, such as Uber and Lyft. For ride sharing options such as Uber and Lyft, the drop-off area is located at the Mass Transit Drop-off. The pick-up area is located at Steinbrenner Field, across Dale Mabry Highway. Please use the pedestrian bridge next to the Mass Transit area to cross the road. For concerts and events with a higher than normal volume of pick-ups, please check the website as the pick-up area is subject to change for those events.
FAN GUIDE 2016-2017
4
11
GENERAL INFORMATION
ADA ACCOMODATIONS
Raymond James Stadium and its amenities were carefully designed to provide an enjoyable experience for all guests within the guidelines of the Americans with Disabilities Act. Disabled and wheelchair seating is available throughout RJS. For more information, please ask for the Accessibility Guide at any Guest Services booth or visit www.raymondjamesstadium.com.
ADDRESS
4201 N. Dale Mabry Hwy, Tampa, FL 33607
ALCOHOL SALES & POLICIES
RJS works hard to promote responsible consumption of alcoholic beverages. Fans should be aware of the following alcohol policies:
• All guests purchasing alcohol must be prepared to show valid identification • Alcoholic beverages will be limited to two per person per purchase • Alcoholic beverage sales at portable and permanent concessions stands on the main and upper concourses will cease at the beginning of the fourth quarter of a football game or its equivalent at other events. The club section, however, may serve alcohol until the end of the event • Guests passing alcohol to minors or guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected or subject to arrest • Alcoholic beverages may not be brought into the stadium. Any attempt to bring in alcohol will be considered a violation of the Code of Conduct and may result in the guest being ejected, arrested or have their ticket(s) revoked • ARAMARK reserves the right to refuse services at any point in time to any patron that they deem as intoxicated • No alcohol may be taken out of the stadium • For more information see Designated Driver and Safe Ride Home on pages 6-7.
ANIMALS
Service animals for guests with disabilities are allowed on RJS property. All other animals are prohibited.
3
12
RAYMOND JAMES STADIUM
GENERAL INFORMATION
ARRESTS & EJECTIONS
It is our goal to avoid ejections or arrests as much as possible; however, it is of primary importance that each guest be able to enjoy a quality stadium experience while in attendance. We will enforce rules and regulations and eject or remove an individual from the stadium, without refund, when they do not abide by policies, rules or generally accepted standards of behavior that are consistent with safety or security. See Fan Code of Conduct on pages 3.
ATMS
ATMs are located on the main concourse near sections 119 and 144, on the club concourses near sections 217 and 242, and on each upper deck near sections 318 and 343. There is one ATM outside the stadium in the south plaza near the Ticket Office.
BABY CHANGING TABLES/BABY (DIAPER) BAGS For your convenience, baby changing stations are located in all restrooms. Baby diaper bags must follow the clear bag policy (see page 4).
BAG TYPE & SEARCH
Raymond James Stadium safety measures affect the type and size of bags that are permitted into the stadium. The best approach is to not bring any bags, but if you need to, each guest can bring one (1) approved clear bag and one (1) approved clutch bag, into the stadium. The following bags are permissible in the stadium (See page 2-4): • Bags that are clear plastic, vinyl or PVC and do not exceed 12” by 6” by 12” • One-gallon clear plastic freezer bag (Ziploc bag or similar) • Small clutch bag or purse approximately the size of a hand, with or without a handle or strap • Exceptions will be made for medically necessary items after proper inspection Items not permitted into RJS must be returned to the patron’s vehicle. There are no lockers outside of the stadium to store items nor can they be held by stadium personnel. All items left unattended outside the gates will be disposed of. Approved bags must be carried when approaching the queue lines prior to entry into the stadium. See Prohibited Items on page 2. All fans entering the stadium will be subject to a metal detection screening for prohibited items.
FAN GUIDE 2016-2017
4
13
GENERAL INFORMATION
BANNERS, SIGNS & FLAGS
Only hand-held signs will be permitted into RJS as long as they meet the following guidelines: Signs can’t be made of wood or metal. The content of the sign is event-related and in good taste as determined by the Tampa Sports Authority. Signs can’t be commercial, political or obscene in nature. Signs can’t obstruct another guest’s view or stadium signage; they may not be attached to rails or other signs. RJS reserves the right to confiscate signs that are in violation of this policy.
BOTTLES, CANS & BEVERAGE CONTAINERS
For safety reasons, guests are prohibited from entering RJS with any glass or plastic bottles, cans, thermoses or hard-sided containers of any size or style. Guests in possession of bottles or cans may recycle them at the gate or return them to their vehicles.
CAMERAS & VIDEO RECORDERS
Cameras that are 12 inches in length or less (including body, lens, and filter) are allowed into RJS; camera bags and cases are not permitted. Video recorders are prohibited.
CLUB LOUNGES
RJS has two exclusive clubs located on the east and west side of the stadium. Each club features a climate-controlled lobby and lounge complete with two full-service sports bars, HD video walls and premium concessions. Prior to Buccaneers games only, each club lobby’s restaurant, known as the Lower Galley, offers an upscale buffet featuring on-site food preparation, carving areas, raw bars, pasta stations and local and regional cuisines. For restaurant reservations, call 813-350-6423. Club access varies from event to event. RJS also offers the Hall of Fame Club, an all-inclusive food and non-alcoholic beverage, fully air conditioned experience and more. For membership information please call (866)582-BUCS.
COMPLIMENTS & CONCERNS
Compliments or concerns about your stadium experience should be reported to the nearest Guest Services booth attendant or to the TSA office at 813-350- 6501 or TEXT a fan issue to 33607. You may also submit comments at www.raymondjamesstadium.com. If you are filing a compliment or complaint about a stadium employee, be sure to include the staff member’s name and/or badge number. Thank you for your input. See Reporting Fan Behavior on page 3.
CONCESSIONS
For large events, RJS has 42 concession stands to give guests nearly 600 points of sale for food and beverage service. Please note that not all concession stands may be open for an event. Please see Guest Services for a list of available concession stands. See Concessions Maps on pages 30-32.
3
14
RAYMOND JAMES STADIUM
GENERAL INFORMATION
CONTACT INFORMATION
Stadium Office; Tampa Sports Authority | General Phone: 813-350-6500 | Event Day Phone Number: 813-350-6501 | www.TampaSportsAuthority.com Tampa Bay Buccaneers | General Phone: 813-870-2700 | Tickets: 813-879-2827| Customer Service: 1-800-282-0683 | www.buccaneers.com USF Bulls Football | Ticket Operations: 813-974-3002 | Ticket Sales: 1-800-GO-BULLS | Athletic Association and Bulls Club: 813-974-2125 | www.gousfbulls.com Outback Bowl | General Phone: 813-874-2695 | www.outbackbowl.com ARAMARK | General Phone: 813-350-6435 | Special Events: 813-350-6408 Ticketmaster | General Phone: 1-800-745-3000
CREDIT/DEBIT CARDS
The RJS Ticket Office and concession stands accept all major credit cards (VISA, MasterCard and American Express).
ELEVATORS
Elevators for guests with disabilities are available near Gates A and C. Elevators in the two stadium clubs are for suite ticketholders and club or suite guests with disabilities.
EMERGENCIES
In the event of an emergency, guests will be asked to exit the stadium and return to their vehicles. For safety reasons, they will be directed to walk immediately across one of the perimeter streets surrounding the stadium, which include: Dale Mabry Hwy, Himes Ave, Tom McEwen Blvd, or MLK Blvd. Guests will be asked to go to their vehicles and turn on their car radios, as well as check www. raymondjamesstadium.com or the official RJS Facebook and Twitter account @RJStadium on their mobile devices for re-entry information.
ENTRANCE GATES
Guests should look on their ticket for where to enter the stadium. There are four gates - A, B, C, and D -that are for general admissions guests. Guests who have club access or have suite tickets may enter in either the West Club or the East Club. Special entrances for guests with disabilities are located near the ramps at Gates A and C.
ESCALATORS
Escalators are located at Gates A, B, C, and D as well as in each of the clubs. The direction of escalators adjusts for traffic flow midway through events.
EXIT/ RE-ENTRY
Please see Re-entry on page 21.
FAN GUIDE 2016-2017
4
15
GENERAL INFORMATION
FAMILY RESTROOMS
Family restrooms are located on the main concourse next to the Guest Services booths near sections 103, 143, 118, 128 and on the upper concourse near sections 304, 317, 329 and 342. Please obtain the key from the Guest Services booth attendant and return after use.
FAMILY SECTION (ALCOHOL FREE)
Family Section varies per event. Please call in advance at 813-350-6500 for more information.
FAN CODE OF CONDUCT/PROHIBITED ACTIONS Please refer to pages 3.
FIELD ACCESS
Guests entering the field area without proper credentials are subject to ejection and/or arrest.
FIRST AID
First aid stations are located near sections 120 and 145 on the main concourse. On the upper concourse they are located near sections 319 and 344. Paramedics are positioned on the east and west walkway of the main and upper concourses and at each end zone.
FOOD & BEVERAGE POLICY
Fans are not permitted to bring food or beverage items into the stadium. We ask that fans either leave these items in their vehicles or dispose of them at the security checkpoint before entering. Exceptions are only made for patrons that are infants or toddlers or for those with medical needs. Please contact Tampa Sports Authority in advance at 813-350-6508 to make special medical arrangements.
GUEST SERVICES BOOTHS
Guest Services booths are located on the main concourse near sections 102, 119, 127, and 144; on the upper concourse near sections 310 and 336; in the club lobbies by the entrance and club lounges next to the escalators as well as outside the stadium in the South Plazabetween Gates C and D and outside Gates A and B. Guest Service booth attendants assist guests with lost and found, lost children or fans, emergencies, Designated Driver program, wheelchair storage, stadium directions and questions.
HOST YOUR EVENT
Host your next private event at Tampa’s premier sporting and entertainment venue, Raymond James Stadium. From private tailgates, corporate meetings, weddings to activities on the field, you are sure to create an event to remember at this one-of-a-kind venue. We offer elite services year round to groups of 50 to 5,000. The stadiums score board and video wall are available for use, and we can also provide your guests with a tour of the stadium. Visit our website to request information or call 813-350-6408.
3
16
RAYMOND JAMES STADIUM
GENERAL INFORMATION
HORNS/NOISEMAKERS
So as not to interfere with guests’ event enjoyment, noisemakers or musical instruments are prohibited into the stadium. This includes air horns, artificial noisemakers, vuvuzelas, aerosol cans, and whistles.
HOUSEKEEPING ISSUES
RJS strives to present guests with a safe, clean and friendly environment during their visit. If a guest sees or experiences a housekeeping problem or maintenance concern, please notify event staff. Guests can also text 33607 with the location and issue or call the Stadium Office at 813-350-6501.
INFORMATION
See Guest Services on page 16.
LOST CHILD/FAN
Guests are encouraged to instruct children in their group to find an event staff member if they become lost or separated from their group. Lost children or fans will be taken to the nearest Guest Services booth. The party looking for the child or person should follow the same procedure. As a preventive measure, all Guest Services booths inside the stadium offer the Tag-A-Fan Program. See Tag-A-Fan on page 22.
LOST & FOUND
All guests looking to claim or report lost items during an event should visit a Guest Services booth. Guests inquiring about lost items at previous events should contact the Stadium Office at 813-350-6500 during regular business hours. Lost items are brought down to the Stadium Office by the end of each event.
MEDICAL NEEDS
If you have a medical/special needs please contact the Stadium Office in advance at 813-350-6508 or www.tampasportsauthority.com/raymond-james-stadium/ to fill out a special needs request form online. Patrons with medical needs should access the stadium through the disabled entrances at Gates A & C for general ticket holders and the East and West Club gates for club and suite ticket holders. All medically necessary bags and items will be screened. First aid locations can store medical/special need(s) items that are not permitted in the seating areas (see pages 30-32). Complimentary cups of ice are available at concession stands and bottled water can be purchased. Water fountains are located around the stadium.
MERCHANDISE
RJS does not have a Buccaneers or USF team store. Merchandise is sold only on event days. On the main concourse there are four permanent merchandise booths located near sections 107, 114, 132 and 139. In each of the clubs there is one permanent merchandise store, located across from sections 211 and 235. In the upper concourse, permanent merchandise stands are located near Sections 330 and 341. Other locations may be available depending on the event. Check with Guest Services for a list of available merchandise booths.
FAN GUIDE 2016-2017
4
17
GENERAL INFORMATION
MONSTER JAM
MONSTER JAM DELIVERS THE BIGGEST PERFORMERS ON FOUR WHEELS: MONSTER JAM TRUCKS! THE TWELVE-FOOT-TALL, TEN-THOUSAND POUND MACHINES WILL BRING YOU TO YOUR FEET, RACING AND RIPPING UP A CUSTOM-DESIGNED TRACK FULL OF OBSTACLES TO SOAR OVER - OR SMASH THROUGH. THE 2017 TOURING SEASON WILL BRING MORE MONSTER JAM EXCITEMENT TAILORED PERFECTLY FOR YOUR FAMILY’S BUDGET, AND THESE COLORFUL, LARGER-THAN-LIFE BEASTS ARE SURE TO CAPTURE THE HEARTS OF BOTH YOUNG AND OLD. FOR MORE INFORMATION, VISIT WWW.MONSTERJAM.COM
3
18
RAYMOND JAMES STADIUM
GENERAL INFORMATION
OUTBACK BOWL
THE OUTBACK BOWL IS A COLLEGE FOOTBALL BOWL GAME THAT IS PLAYED ON JANUARY 2ND, 2017, FEATURING TEAMS FROM THE SEC AND BIG 10 CONFERENCES. THE GAME IS A CULMINATION OF A WEEKLONG SCHEDULE OF EVENTS THROUGHOUT THE TAMPA BAY AREA. FOR MORE INFORMATION, VISIT WWW.OUTBACKBOWL.COM
FAN GUIDE 2016-2017
4
19
GENERAL INFORMATION
PIRATE SHIP
Built in 1998, the pirate ship is owned by the Tampa Bay Buccaneers. It cost $3 million and is designed to scale as a replica of an 1800’s ship. The actual pirate ship is closed to the public during events and located near section 145 in the North end zone. Cannons on the ship will fire during Buccaneers games. It is available to rent for parties; call 813-350-6408 for more information.
PROHIBITED ITEMS
See the list of Prohibited Items on pages 2-4.
QUADS
RJS has four quads which correspond to Gates A, B, C, and D upper and lower concourse. Gates A and C are entrances for guests with disabilities and contain elevators for those needing them. See General Seating Map on page 28-29.
RAIN CHECKS
All events occur rain or shine. Any changes to this procedure will be noted on www. raymondjamesstadium.com prior to the event. Check the specific event page for more information.
RAMPS
ADA compliant ramps are used as guest entrances into the stadium and are located at each gate area extending from the ground floor to the main concourse and to the upper decks. Escalators are built into the ramps allowing for easier access to all floors.
RAYMOND JAMES
RJS is not named for some public figure or local sports legend, but rather a thriving diversified financial services firm headquartered across Tampa Bay in St. Petersburg – Raymond James Financial. The firm’s name comes from the 1962 merger of two financial service companies, one run by Robert A. James and the other by Edward Raymond. Traded on the New York Stock Exchange (RJF), today Raymond James is a multinational company with distinct business units that serve a variety of clients, from individuals and small business owners to municipalities and major corporations. Raymond James has held the naming rights since the stadium opened in 1998 and renewed the agreement in 2016 to continue through 2027. Raymond James is the official investment services and financial planning provider for the Tampa Bay Buccaneers. To learn more about the firm or locate a financial advisor, visit raymondjames.com.
RECYCLING
Please recycle with the specially marked bins that are located throughout the stadium and parking lots.
3
20
RAYMOND JAMES STADIUM
GENERAL INFORMATION
RE-ENTRY
Re-entry is not permitted unless in the event of a medical emergency. During the event, call the Stadium Office at 813-350-6501.
REPORTING FAN BEHAVIOR
Guests who are subjected to or witness violations of RJS’s policies can text their issue and location to 33607 or call the stadium hotline at 813-350-6501. Fans may also report the issues to event staff or visit a Guest Services booth.
RESTAURANTS
See Club Lounges on page 14.
RESTROOMS
RJS is equipped with 88 public restrooms located throughout the stadium and a total of 1,003 fixtures. With one fixture for every 61 people, restroom lines are minimal. See Family Restrooms on page 16.
SECURITY PROCEDURES See Code of Conduct page 2-3.
SMOKING
Smoking, including the use of smokeless or electronic cigarettes, is prohibited in the stadium except in the following designated areas: • Inside Gates A, B, C, and D • Sections 103, 108, 118, 128, 133,143 on the main concourse • Terrace of each club lounge located off the elevator lobby • Ramps at the ends of each club • Terrace of each suite level located off the elevator lobby • Sections 303, 308, 318, 328, 333, 334 on the upper concourse
SOCIAL MEDIA • Like Raymond James Stadium and Tampa Sports Authority on Facebook • Follow us on Twitter @RJStadium and @TampaSportsAuth • Follow us on Instagram @RJStadium and @TampaSportsAuthority • Follow us on Pinterest @RJStadiumandTSA • Follow us on Snapchat @RJStadium
FAN GUIDE 2016-2017
4
21
GENERAL INFORMATION
SOLICITATIONS
Distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers, or any other written, printed and/or painted materials is prohibited at RJS and within its parking lots without the explicit permission of the event presenter, team, or stadium operations staff. This includes any exchange of money while on the complex, including the solicitation for donations to charities, teams, or clubs and sale or peddling of any product/food/drink. Any guest who persists in soliciting while on the stadium property and in the parking lots will be subject to ejection or, as necessary, arrest and having all materials confiscated. Call the below numbers for permission to solicit: • For Buccaneers games: 813-870-2700 • For USF games: 813-974-2125 • For other events: 813-350-6500.
STADIUM OFFICE
The Stadium Office is located in the south plaza between Gates C and D next to the Ticket Office. The Stadium Office’s number is 813-350-6500 Monday through Friday 8 a.m. - 5 p.m. and on game days it is 813-350-6501. Fans can also reach the office by TDD Phone at 1-800-955-8771.
STANDING
Fans that enter RJS are asked to enjoy the game from the comfort of the seat indicated on their ticket. When fans stand, they block the view of fans behind them. It is not the intent to limit fans’ enjoyment of the game, but continuous standing in seating areas will not be permitted. Guests may choose to stand and watch the game in the end zone plazas, club lounges, or concourses. Please follow the directions of ushers and security.
SUITES
RJS has three private suite levels featuring 195 air-conditioned luxury suites, which include fully retractable windows, multiple televisions, private bar, private restrooms, and seating for 8-46 guests. Suites are accessible from either the east or west club entrances. For more information call 813-870-2700 ext. 1344.
TAG-A-FAN
The TAG-A-FAN program returns lost children/fans to their ticketed seat. Free ID bracelets display the fan’s seat location, making it easy for event staff and law enforcement to reunite separated parties. To locate a lost child/fan or to sign up, go to the nearest Guest Services booth or notify event staff.
3
22
RAYMOND JAMES STADIUM
GENERAL INFORMATION
TAMPA BAY BUCCANEERS
THE TAMPA BAY BUCCANEERS ARE A MEMBER OF THE SOUTH DIVISION OF THE NATIONAL FOOTBALL CONFERENCE (NFC) IN THE NATIONAL FOOTBALL LEAGUE (NFL). FOR MORE INFORMATION, VISIT WWW.BUCCANEERS.COM
FAN GUIDE 2016-2017
4
23
GENERAL INFORMATION
TAMPA SPORTS AUTHORITY
PROVIDING SPORTS & ENTERTAINMENT TO TAMPA BAY
THE TAMPA SPORTS AUTHORITY IS THE MANAGER OF RAYMOND JAMES STADIUM. THE AUTHORITY WAS CREATED ON MAY 28, 1965, BY GOVERNOR HAYDEN BURNS FOR THE PURPOSE OF PLANNING, DEVELOPING, AND MAINTAINING A COMPREHENSIVE COMPLEX OF SPORTS AND RECREATIONAL FACILITIES FOR THE TAMPA BAY AREA. THE AUTHORITY ALSO OPERATES THREE GOLF COURSES: BABE ZAHARIAS, ROCKY POINT, AND ROGERS PARK. THE COURSES ARE OWNED BY THE CITY OF TAMPA AND OPERATE FINANCIALLY INDEPENDENT FROM THE STADIUM. THE AUTHORITY IS ALSO THE LANDLORD FOR THE GEORGE STEINBRENNER FIELD AND THE AMALIE ARENA. FOR MORE INFORMATION, VISIT WWW.TAMPASPORTSAUTHORITY.COM
3
24
RAYMOND JAMES STADIUM
GENERAL INFORMATION
TEXTING
Text a fan issue to 33607 (See Reporting Fan Behavior on page 21).
TICKET ISSUES
The resale of event tickets, regardless of price, is prohibited on stadium property. Fans purchasing tickets from someone other than specifically designated ticket distributors, such as Ticketmaster, do so at their own risk. RJS is not responsible for and will not provide a replacement or refund of any kind for invalid tickets purchased through a secondary ticket provider. For any other ticket issues, such as duplicate or lost tickets, please see the ticket information section on page 5.
TOURS
RJS is proud to offer exclusive behind-the-scenes tours. Tour guests will have backstage access to many different aspects and workings of the stadium. This one-hour journey through the stadium includes a visit to the field, locker room, a private suite, Buccaneer Cove, and more. Public walk-up tours are offered most Mondays, Tuesdays, Wednesdays, Thursdays at 2:30 p.m. and select Fridays (see the tour schedule online). No reservations are required for public walk-up tours, but please call 813-350-6500 to ensure tours will run on your preferred date. Please note that tours on the week of an event are subject to cancellation. Private group tours are offered Mondays, Tuesdays, Wednesdays, Thursdays and select Fridays at 10:30 a.m. Groups must have a minimum of 10 guests to make a reservation and be booked at least two weeks in advance. For more information and pricing, please call 813-350- 6500 or visit our website at www.tampasportsauthority.com/stadiumtours.
UMBRELLAS
Umbrellas are not permitted inside the stadium. We ask that fans leave them in their vehicles. If left outside the gate, they will be confiscated and thrown away.
VENDORS
Unauthorized vendors (without proper credentials) are not permitted on Tampa Sports Authority (TSA) property. In addition, access to the stadium perimeter road will only be given to vehicles that have vehicle movement passes and arrive prior to gate opening (guest gates). Vehicle movement on the stadium perimeter road will stop 15 minutes prior to gate opening for an event.
VIDEO BOARD MESSAGES
To make announcements at Buccaneers games, call 813-870-2700. Announcements are not available at other events.
FAN GUIDE 2016-2017
4
25
GENERAL INFORMATION
USF FOOTBALL
SEASONS
THE UNIVERSITY SOUTH FLORIDA BULLS COMPETE IN THEIR 20TH SEASON IN THE NCAA DIVISION I AND ARE A MEMBER OF THE AMERICAN ATHLETIC CONFERENCE. FOR MORE INFORMATION, VISIT WWW.GOUSFBULLS.COM
3
26
RAYMOND JAMES STADIUM
GENERAL INFORMATION
WATER FOUNTAINS
Water Fountains are available in sections 103, 118, 120, 126, 129, 143, 145, 151, 206, 208, 209, 211, 212, 214, 216, 230, 232, 233, 234, 236, 237, 239, 241, 302, 316, 319, 327, 330, 341, and 344. Complimentary cups of ice are also available at every concession stand.
WEAPONS
Firearms, sheath or hunting-type knives, switch blades, mace or pepper spray, explosives, fireworks, etc. are not permitted into the stadium. See prohibited items on page 2.
WEBSITES www.tampasportsauthority.com www.raymondjamesstadium.com www.buccaneers.com www.gousfbulls.com www.outbackbowl.com www.monsterjam.com
WHEELCHAIR & COMPANION SEATING
Disabled and wheelchair seating is available at all price points throughout the stadium. Gurney viewing positions are available in the end zone areas. For more information, please ask for the Accessibility Guide at any Guest Services booth or go to www.raymondjamesstadium.com.
WHEELCHAIR STORAGE
Wheelchair storage is available at all Guest Services booths. Tampa Sports Authority is not responsible for wheelchairs, and patrons leaving them at Guest Services do so at their own risk.
WI-FI
RJS offers free stadium wi-fi. Connect to the network called “bucswifi” when in stadium.
WILL CALL
See Ticket Office on page 5.
FAN GUIDE 2016-2017
4
27
STADIUM SEATING MAP
MAPS
3
28
RAYMOND JAMES STADIUM
MAPS
FAN GUIDE 2016-2017
4
29
MAPS
MAIN CONCOURSE
CONCESSION ITEM LOCATIONS: GRILL Cheeseburgers: 118, 123, 143, 148, Food Portable 116 Chicken Tenders: 103, 112, 129, 137 French Fries: 103, 112, 118,123, 129, 137, 143, 148 Personal Pizza: 109, 123, 134, 148 CLASSIC FARE Hot Dogs, Pretzels, Peanuts, Popcorn: 107, 110, 114, 124, 132, 136, 139, 149 SPECIALTY ITEMS Deli/Gourmet Sandwiches,Gourmet Hot Dogs: 107, 112, 114, 132, 137, 139, Food Portables: 107, 132, 140 Ice Cream: 107, 114, 132, 139 GlutenFree Options: 107, 132
3
30
RAYMOND JAMES STADIUM
MAPS
CLUB CONCOURSE
CONCESSION ITEM LOCATIONS: GRILL Cheeseburgers: 204, 217, 229, 241 Chicken Tenders: 204, 217, 229, 241 French Fries: 204, 217, 229, 241 Personal Pizza: 204, 229 CLASSIC FARE Hot Dogs, Pretzels, Peanuts, Popcorn: 213, 238 SPECIALTY ITEMS Deli/Gourmet, Sandwiches,Gourmet Hot Dogs: 207, 208, 232, 233 Ice Cream: 204, 217, 229, 241 GlutenFree Options: 207, 232
FAN GUIDE 2016-2017
4
31
MAPS
UPPER CONCOURSE
CONCESSION ITEM LOCATIONS: GRILL Cheeseburgers: 304, 317, 329. 342 Chicken Tenders: 304, 317, 329, 342 French Fries: 304, 317, 329, 342 Personal Pizza: 311, 336 CLASSIC FARE Hot Dogs, Pretzels, Peanuts, Popcorn: 307, 309, 312, 314, 332, 334, 337, 339 SPECIALTY ITEMS Deli/Gourmet, Sandwiches,Gourmet Hot Dogs: 309, 334 Ice Cream: 307, 339 GlutenFree Options: 309, 334
3
32
RAYMOND JAMES STADIUM
INTRODUCING THE ALL-NEW AND ALL-INCLUSIVE
HALL OF FAME CLUB
Memberships in the fully air-conditioned Hall of Fame Club allow you to purchase individual seats in an all-inclusive luxury setting located on the suite level. Limited to just 240 members, the Hall of Fame Club is perfect for entertaining clients, friends or family. The all-new club is the centerpiece of the $100 million stadium renovation project.
ALL HALL OF FAME CLUB MEMBERS RECEIVE: •
ALL-INCLUSIVE FOOD AND NON-ALCOHOLIC BEVERAGES
•
FIRST RIGHT TO BUY YOUR SEATS TO THE 2017 COLLEGE FOOTBALL CHAMPIONSHIP AT RAYMOND JAMES STADIUM
•
YOUR SEATS TO ALL HOME USF FOOTBALL GAMES, MONSTER JAM, OUTBACK BOWL AND MORE!
•
VIP PARKING
•
EXCLUSIVE VIP ACCESS TO MEMBERS-ONLY EVENTS
FOR MEMBERSHIP INFORMATION PLEASE CALL
F A N G U I D E 2 0 1 6 - 2(866) 0 1 7 582-BUCS
4
21
16 PERSON SUITE
FOR MORE INFORMATION GO TO WWW.BUCCANEERS.COM
36 PERSON SUITE
FOR MORE INFORMATION GO TO WWW.BUCCANEERS.COM
G O L F I N TA M PA B AY Babe Zaharias Golf Course
813.631.4374
Rocky Point Golf Course
813.673.4316
Rogers Park Golf Course
813.356.1670