Annual report of the database of tenant involvement March 2010
A range of Information leaflets for tenant involvement
Introduction to the report The database of tenant involvement was set up in August 2008 to register how tenants and leaseholders want to get involved with how their housing services are run. After the annual report in March 2009 the tenant participation team sat with tenants to review how we could improve tenant involvement. The tenant participation strategy for 2009 -2012 was written surrounding tenant involvement at Tamworth borough council. Tenants were actively involved in writing the strategy and are known as the ‘Tenant Involvement Group’ to oversee the implementation of the action plans going forward. The following report findings are a reflection on the database of tenant involvement as a whole at March 2010. Currently we have 42.2% active tenants that have been involved in various ways throughout 2009 -2010. Summary of report findings 66% are happy to complete surveys or 64% are happy to attend fun days or local events. 88% are interested in repairs & improvements & 80% are interested in anti-social behaviour 98% are White-British, 73% female and 32% between 60 -74 Key trends 42.2% (103) are active tenants. Number on tenant database of involvement 2 main areas of interest to tenants
Availability Ethnicity % of BME tenants % of involved tenants 35 or under Gender
Age
Household
April 2008 – March 2009
167
April 2009 – March 2010
77
April 2010 – March 2011
Total figures
244
Repairs & improvements
Repairs & improvements
Repairs & improvements
Anti-social behaviour Afternoons
Anti-social behaviour Afternoons
99% White – British
Anti-social behaviour Morning & afternoons 94% White British
17.36%
3.89%
1.63%
0.59%
24.67%
19.67% (48)
98% White British
13% male
27% male
27% male
19% female 31% between the ages of 60 – 74
73% female 35% between the ages of 60 - 74
19% of households are 1 adult, over 60
35% of households are 1 adult, over 60
73% female 32% between the ages of 60 - 74 24% households are 1 adult, over 60
2
Summary of recommendations for improvement 1. To continue to gather equality and diversity information where possible. 2. Become more involved in community events and estate walkabouts to promote tenant involvement. 3. Recruitment drives to encourage more tenant involvement at least annually. 4. Send out an introduction letter to all new tenants to invite them to become involved in housing services and having their say in a way in which is suitable to them. 5. Implement a questionnaire surrounding tenant involvement services. 6. To implement tenant inspectors to review properties ready for allocations. 7. To set up service area working groups with tenants i.e. repairs and improvements. 8. To report more on performance indicators across all housing services in the Open House newsletter. 9. Tenant involvement group to work on action plans put forward in the tenant participation strategy with the input from the tenant involvement group. 10. To send out review letters in 2011 to re-register tenants onto the database of involvement and to check if their individual needs have changed. Results of the Tamworth tenants registered on the database of tenant involvement. All figures rounded to the nearest %. Total number per annum of tenants added to the database of tenant involvement. Number of tenants added to the database of tenant involvement
167 tenants were added in 2008 – 2009 77 tenants were added in 2009 – 2010
167 244
2008 - 2009
244 total numbers of tenants are now on the database.
2009 - 2010
Email 23% (56) of tenant’s submitted email addresses that they can be contacted on.
3
Figures below are shown for total number of tenants on the database of tenant involvement unless otherwise stated. How tenants would like to become involved? (Advised to tick all that applies)
Number of responses
How tenants would like to become involved 300 250 200 150 100 50 0
2008 -2009
iv in g
ec e
R
C
om
pl
et in
g
su rv ey s & At co te nd .. . in g di At sc te us nd .. . in g co Ad nf de er d . .. to th At e te da nd t.. in . g lo Jo ca in le in s. g .. te na At te nt nd & in . .. g fu C n ar da ry ys in g .. ou ts ur ve ..
2009 -2010
How to get involved
66% (162) of all tenants on the database of involvement stated that they would like to get involved by completing surveys. 16% (40) of all tenants stated that they are happy to receive and comment on proposals by email. 59% (144) of all tenants stated that they would like to get involved by attending discussion or focus groups. 50% (122) of all tenants stated that they would like to be involved by attending conferences or workshops. 100% (244) of all tenants are happy to be added to the database of tenant involvement. 51% (125) of all tenants stated they would like to be involved by attending local estate walkabouts. 37% (91) of tenants stated that they would like to be involved by joining tenant and resident groups. 64% (156) of tenants would like to get involved by attending fun days and local events. 48% (116) of tenants would like to get involved by carrying out inspections to check housing services.
4
Availability (Advised to tick all that applies). 66% (162) stated that their availability is mornings
Number of responses
Availability 100 80 60 40 20 0
2008 - 2009
37% (91) is afternoons
2009 - 2010
rn Mo
s ing
ns ns oo oo e rn er n t t f f A &a ng rn i o M
en Ev
s ing
e ek We
33% (81) is morning & afternoons
s nd
32% (77) weekends & 9% (21) weekends
When available to get involved
What customers have an interest in? (Advised to tick all that applies)
NUmber of responses
Tell us what you are interested in 250 200 150 100 50 0
2008 - 2009 2009 - 2010
t nt ur .. .. .. en as .. . es es sing ... ... mp. are ser. avio & r en. ici nito eme rvic g l u e o i p v l v e h e o l d l un ho p a o c e m ta f O ies vo er s red r yo pr un rhoo l b nan n o e n i t m e c i m n ld li t fi e ia fo & nm om bou soc et, tio qua man den eho helt es i C i gh r irs viro g uc s iic S E s t o d d a v a f e r r p R An Bu Pro Le En Ne se Pe Re
Interests
88% (215) stated that they are interested in repairs and improvements (inside their home) 61% (150) stated that they are interested in environmental improvements (outside your home) 57% (140) stated that they are interested in grass cutting / maintenance of communal areas. 54% (131) stated that they are interested in neighbourhood services (caretaking, cleaning, neighbourhood wardens and gardening). 80% (194) stated that they are interested in anti-social behaviour (noise, harassment, vandalism). 48% (118) stated that they are interested in budgets, finance and rent setting.
5
50% (121) stated that they are interested in the production of Open House and other housing publicity. 52% (128) stated that they are interested in equalities policies (ensuring services are accessible to all). 57% (139) stated that they are interested in performance monitoring. 45% (110) stated that they are interested in arrangements for resident involvement. 3% (7) stated that they are interested in leaseholder services. 27% (66) stated that they are interested in sheltered housing services. 29% (29) stated that they are interested in services for young people.
6
About You Equality and diversity monitoring At Tamworth borough council we want to make sure that everyone who uses our services is treated equally. This section of the survey was not compulsory to complete. All information is treated in the strictest confidence and will be used to help us improve our services to customers. The figures recorded are for the total tenant on the database of tenant involvement March 2010. Ethnicity 98% (238) respondents stated that their ethnicity is White – British
250 200 150 100 50 0
2008 - 2009
es po ns e
1% (2) is Asian or Asian British – Indian 1% (2) is Black or Black British - Caribbean
N o
R
-O th er
n
ac k Bl
-I
Bl ac k
As ia n
W hi te
-C ar ib be a
sh
nd ia n
2009 - 2010
-B rit i
Number of responses
Ethnicity
Ethnicity stated
1% (1) is Black - Other No other ethnic groups are represented.
Disability (More than one answer could be submitted)
Number of responses
Tell us what you are interested in 140 120 100 80 60 40 20 0
2008 -2009 2009 - 2010
t t y nt ity .. . .. . en ilit en bil me pr m r ab o r lt h i irm i h s a t i a a m a l p d p p d he ea g im im im ite lh g rm h nin al m a n r c e i i t t u r a L s a ee en ng Le Vi M He Sp Lo
ne No m ri he Ot
t en m r i pa
Interests
The Disability Discrimination Act defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term effect on his/her ability to carry out normal day-to-day activities.
7
19% (47) stated that they have limited mobility. 2% (5) stated that they have visual impairment. 7% (18) stated that they have a hearing impairment. 2% (5) stated that they have mental health problems. 1.2% (3) stated that they have a learning disability. 25% (60) stated that they have a long term healthy problems / illness which limit the things that they do. 51% (115) stated that they did not consider themselves to have a disability and 1 tenant chose not to answer. 1% (2) stated that they had other impairments.
Religion
25% (62) stated that their religious belief is Christian 0.4% (1) as Muslim
2008 -2009 2009 - 2010
Bu dd hi Ch st ris tia n Hi nd u Je wi sh M us lim
6% (15) as no religion
180 160 140 120 100 80 60 40 20 0
2% (5) as other religion
Si kh No ne No Oth er re sp on se
Number of responses
Religion
Religious belief
66% (161) did not respond to this question
Gender 27% (65) are male
Number of responses
Gender 200 180 160 140 120 100 80 60 40 20 0
73% (179) are female 2008 - 2009 2009 - 2010
Male
Female
8
Age 8% (20) stated that their age is between 18 -24
Number of responses
Which of the following does your current age fall into? 100 80 60
16% (39) are between the ages of 25 – 39
2008 - 2009
40 20
2009 - 2010
0
6 rs r1 7y de /1 6 Un 1
18
4 -2
25
9 -3
40
9 -5
60
4 -7 75
&
21% (52) are between the ages of 40 – 49
er ov
Age
32% (78) are between the ages of 60 -74 23% (55) stated that they are 75 and over.
Sexual orientation
200 180 160 140 120 100 80 60 40 20 0
2008 - 2009
re sp on se
No
se xu al Bi
an wo m G ay
m an
2009 - 2010
G ay
23% (55) chose not to answer this question.
Number of responses
0.4% (1) is a gay man
Sexual orientation
He te ro se xu al
77% (188) stated that their sexual orientation is heterosexual
How do you describe yourself? 99% (242) described themselves as Council tenants
Number of responses
How do you describe yourself? 300 250 200 150 100 50 0
2008 - 2009
1% (2) is Leaseholders
2009 - 2010
r nt er er ... ne ld na dg cia lo ho te ow o / e s e te e c as m as tiv iva un g l le Ho la Pr in ci e Co s n R u u Ho Co il t
t an en
Tenancy
9
Household information
Number of responses
Tenants were asked to state what best describes their household. Which of the following best describes your household? 120 100 80 60 40 20 0
2008 - 2009 2009 - 2010
er 60 .. se 60 60 . . .. . .. er ver t h . h o v er hild. hildr Oth p on d t s o o o n c c o re t, t u du lt ts, b s , b s, 1 t s, ul n en t t l No ad 1 a adu du l du l ar e par 1 a a p 1 2 2 2 2
Household
7% (17) described their household as 1 adult, under 60 24% (59) described their household as 1 adult, over 60 4% (9) described their household as 2 adults, both under 60 7% (17) described their household as 2 adults, both over 60 7% (16) described their household as 2 adults, at least 1 over 60 6% (15) described their household as a 2 parent family (at least 1 child under 16). No other households were represented and 111 had missing information.
Produced by Diane Hughes on behalf of the tenant participation team at Tamworth Borough Council
10