Report of the database of tenant involvement 2008 – 2009
Database of tenant involvement August 2008 – March 2009 Introduction to the report The database of tenant involvement was set up in August 2008 to register how tenants and leaseholders want to get involved with how their housing services are run. The information was gathered from tenants working groups, fun days and community events. There were no new tenants added onto the tenant database of involvement in quarter 4. Summary of report findings • A total of 167 tenants and leaseholders were entered onto the tenant’s database of involvement. • 17 % of tenants said they were happy to be contacted via emails. • 65% of all tenants stated that they would like to get involved by attending discussion or focus groups. • 40% of respondents were available on an afternoon. • 80% of respondents were interested in repairs & maintenance and 77% in anti-social behaviour. • 99% of respondents stated that they are White – British, 74% female and 31% are between the ages of 60 – 74 years of age. Key trends April 2008 – March 2009 Number on tenant database of involvement 2 main areas of interest to tenants
Ethnicity % of BME tenants % of involved tenants under 35 Gender
Age
Household
April 2009 – March 2010
April 2010 – March 2011
167 Repairs & improvements Anti-social behaviour 99% White – British 0.59% 17.36% 13% male 19% female 31% between the ages of 60 – 74 19% of households are 1 adult, over 60
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Summary of recommendations for improvement 1. Too much information is missing surrounding personal contact details or how individuals wish to become involved. 2. Implement a Sounding Board registration form for tenant involvement. 3. Gather equality and diversity information where possible. 4. Become more involved in community events and estate walkabouts to promote tenant involvement. 5. Recruitment drives to encourage more tenant involvement. 6. Offer a range of information leaflets. 7. Add information surrounding tenant involvement into induction / allocation packs for all new tenancies. Results of the Tamworth tenants registered on the database of tenant involvement. All figures rounded up to nearest % Added to the database for tenant involvement April 2008 – March 2009 Quarter 1: No figures available.
Database of tenant involvement
53
Annual number 167
Quarter 2 Quarter 3
114
Quarter 2: 68% (114) of the overall customers joined the database of involvement at the ‘Afternoon tea assembly’ and the respondents who completed the Tenant Participation Strategy questionnaire.
Quarter 3: 32% (53) of the overall customers joined when they became involved with the Tenant Consultative Group. Quarter 4: No new tenants were added to the database. Annual: A total of 167 tenants were added to the tenant database of involvement. Data was first collected in quarter 2. Email address Tenants who have submitted an email address
Quarter 1: No figures available. Quarter 2: 18% (20) of tenants submitted email addresses.
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Annual 28
Quarter 2 Quarter 3
Quarter 3: 15% (8) of tenants submitted email addresses.
20
Annual: 17% (28) of tenant’s submitted email addresses that they could be contacted on.
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How tenants would like to become involved? (Advised to tick all that applies)
Number of responses
How tenants would like to become involved 180 160 140 120 100 80 60 40 20 0
Annual Quarter 2
R
C
om pl
et in ec g ei su vi rv ng ey At & s te c nd om in m g en di At ... sc te us nd s in io g n. co .. Ad n de fe re d nc to .. th e At da te nd ta ba in g .. Jo l o in c al in g es te ta na .. At n te t & nd r in es g ... C fu ar n ry da in ys g ou ... ts ur ve ys ..
Quarter 3
Frequency that data was collected
The following results are recorded by the annual figures for each response. 58% (97) of all tenants on the database of involvement stated that they would like to get involved by completing surveys. 11% (18) of all tenants stated that they are happy to receive and comment on proposals by email. 65% (108) of all tenants stated that they would like to get involved by attending discussion or focus groups. 60% (101) of all tenants stated that they would like to be involved by attending conferences or workshops. 100% (167) of all tenants are happy to be added to the database of tenant involvement. 50% (84) of all tenants stated they would like to be involved by attending local estate walkabouts. 36% (60) of tenants stated that they would like to be involved by joining tenant and resident groups. 54% (91) of tenants would like to get involved by attending fun days and local events. 55% (92) of tenants would like to get involved by carrying out inspections to check housing services.
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Availability (Advised to tick all that applies). 15% (25) stated that their availability is mornings
Number of responses
When would you be availabile? 70 60 50 40 30 20 10 0
Annual
40% (66) afternoons
Quarter 2 Quarter 3
n ns ng oo oo rn i er n ern Mo t f A ft &A ing n r Mo
ing en Ev
s nd eke e W
25% (47) morning & afternoons 37% (62) evenings and 6% (10) weekends.
Availability
What customers have an interest in? (Advised to tick all that applies)
Number of responses
Tell us what you are interested in 160 140 120 100 80 60 40 20 0
Annual Quarter 2 Quarter 3
t s r ts g e ts nt as ces ie ing en ice s in en us ple en iou re re i li c or m o v m t a us v i m o e & r eo l a rv H e o p v n e e l a p h e v h e v n o o s s o c o g d m u n od s l be pe pr tie pr an inv l der re un e m ali ia fO im m lte fi n ho nt o yo nc l im u c r o o , e e h a r a t & q o t C e n o E ou t i-s Sh s id rm ge en i rs tio sf as hb fo ud Re pa Le ig An uc nm ic e er B e e d o v P r o R N v ir Pr se En
Interests
86% (144) stated that they are interested in repairs and improvements (inside their home) 51% (86) stated that they are interested in environmental improvements (outside your home) 50% (47) stated that they are interested in grass cutting / maintenance of communal areas. 49% (82) stated that they are interested in neighbourhood services (caretaking, cleaning, neighbourhood wardens and gardening). 77% (128) stated that they are interested in anti-social behaviour (noise, harassment, vandalism). 50% (85) stated that they are interested in budgets, finance and rent setting.
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50% (83) stated that they are interested in the production of Open House and other housing publicity. 50% (84) stated that they are interested in equalities policies (ensuring services are accessible to all). 62% (104) stated that they are interested in performance monitoring. 38% (64) stated that they are interested in arrangements for resident involvement. 25% (4) stated that they are interested in leaseholder services. 16% (27) stated that they are interested in sheltered housing services. 22% (37) stated that they are interested in services for young people.
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About you Equality and diversity monitoring At Tamworth borough council we want to make sure that everyone who uses our services is treated equally. This section of the survey was not compulsory to complete. All information is treated in the strictest confidence and will be used to help us improve our services to customers. Ethnicity Results recorded as per annum 99% (166) respondents stated that their ethnicity is White – British
Number of responses
Ethnicity 180 160 140 120 100 80 60 40 20 0
Annual Quarter 2 Quarter 3
White -British
Asian - Indian
1% (1) respondents stated that their ethnicity is Asian or Asian British – Indian No other ethnic groups are represented.
No response
Ethic groups represented
Disability
Number of responses
Disability 90 80 70 60 50 40 30 20 10 0
Annual Quarter 2 Quarter 3
nt n t ems ility e ms o ne e nt ity e nt bil l b l me me N air m m mo pair pair pair pro b d is a p rob p d im te a l im g im h im alth ning alt h i r Lim isu e arin peec l he e ar the he O V L m H S enta te r M ng Lo
Disability stated
The Disability Discrimination Act defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term effect on his/her ability to carry out normal day-to-day activities.
16% (27) stated that they have limited mobility. 2% (3) stated that they have visual impairment. 2% (3) stated that they have a hearing impairment. 1% (1) stated that they have mental health problems. 1% (2) stated that they have a learning disability.
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29% (48) stated that they have a long term healthy problems / illness which limit the things that they do. 49% (82) stated that they did not consider themselves to have a disability and 1 tenant chose not to answer. Religion
160 140 120 100 80 60 40 20 0
Annual Quarter 2 Quarter 3
11% (18) stated their religious belief as Christian, 1% (1) as Muslim, 1% (2) as no religion and 2% (3) as another religion. 143 respondents chose not to answer this question.
No ne O No th er re sp on se
Bu dd h
Si kh
ist Ch ris tia n Hi nd u Je wi sh M us lim
Number of responses
Religion
Religious belief
Gender Annually: 26% (44) are male 74% (123) are female
Gender
Number of responses
140 120 100 80
Male
60
Female
40
Quarter 2: 14% (23) are male 54% (91) are female Quarter 3: 13% (21) are male 19% (32) are female
20 0 Annual
Quarter 2
Quarter 3
When data is collected
Age Results have been recorded with annual figures 6% (10) stated that their age is between 18 -24
Number of responses
Age 60 50 40
Annual
30
Quarter 2
20
Quarter 3
10 0
6 rs r1 7y de /1 Un 16
18
24
25
39
40
59
Age range
60
74
& 75
o
ver
15% (25) are between the ages of 25 – 39 25% (41) are between the ages of 40 – 49 31% (51) are between the ages of 60 -74
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24% (40) stated that they are 75 and over. Sexual orientation 71% (119) stated that they their sexual orientation is heterosexual.
Sexual Orientation
Number of responses
140 120 100
Annual
80
29% (48) people chose not to answer this question.
Quarter 2
60
Quarter 3
40 20 0 Heterosexual
Gay man
Gay woman No response
Responses
How do you describe yourself? 99% (166) described themselves as council tenants
180 160 140 120 100 80 60 40 20 0
Annual Quarter 2
1% (1) stated that they are a leaseholder.
Relative / lodger
Housing association
Home owner
Private tenant
Council leaseholder
Quarter 3
Council tenant
Number of responses
How do you describe yourself?
Tenancy
Household information Tenants were asked to state what best describes their household.
Number of responses
Which of the following best describes your household? 100 80 60 40 20 0
Annual Quarter 2 Quarter 3
0 0 6 0 6 60 60 r6 r6 r1 r6 r1 er er de ve de de de ov ov un un un un lt o h 1 t t l h u n n , d bo ot re lts du dr e s, ,b 1a il d du 1a hi l lts u lt ch 2a t, c ad du n ts , a 2 e n 2 ar ar e 1p 2p
Ot
r he N
po es or
e ns
Household
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7% (17) described their household as 1 adult, under 60 24% (59) described their household as 1 adult, over 60 4% (9) described their household as 2 adults, both under 60 7% (17) described their household as 2 adults, both over 60 7% (16) described their household as 2 adults, at least 1 over 60 6% (15) described their household as a 2 parent family (at least 1 child under 16). No other households were represented and 95 had missing information.
Produced by Diane Hughes on behalf of the tenant participation team at Tamworth Borough Council
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