Sheltered Housing Review Non-Residents Questionnaire
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Sheltered Housing Review Non-Residents Questionnaire
Date of completion of form
Organisation/position:
Section A: Your views on the sheltered housing services Below is a list of general statements about sheltered housing. We are interested in finding out whether you agree or disagree with the following statements. (Please tick the relevant box) Sheltered housing is still a good service for older people When you get older you would consider moving into a sheltered housing property Sheltered housing is outdated and needs to change to fit the needs of a new generation of older people If yes, please tell us why;
The sheltered schemes should be suitably designed for elderly persons i.e. easily accessible with a wheelchair, layout suitable for the elderly, and facilities for scooters and wheelchairs Sheltered housing services should be personalised to meet each customer’s needs rather than a one service fits all
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Yes
No
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Yes
Sheltered housing tenants should have a choice on how and when they receive a wellbeing daily check from their scheme manager rather than a daily visit to their home i.e. by phone, text, lifeline or simply the resident dropping in to see their scheme manager Sheltered housing services should be tailored to meet tenants’ needs, which means they will be flexible so can easily increase and decrease Where residents do not need support, staff time would be better spent providing enhanced housing support to residents who most need it Sheltered housing tenants who are more independent can opt out of having daily visits and simply contact their scheme manager when they need to There is no need for sheltered housing tenants to have to complete a detailed Support Plan every six months, instead tenants could simply ask for assistance when they need it Sheltered housing could be used for residents other than older people, such as younger disabled people Sheltered tenants should be able to opt out of having a lifeline system in their property Each scheme should have a part-time scheme manager Each scheme should have a full-time scheme manager There is no need to have a scheme manager on site all week. Instead they only need to come to the scheme if a tenant needs to see them Tenants agreed to pay for their own individual support from their scheme manager
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No
Tell us what services you think would be important to you. (Please give the appropriate number rating: 1 most important, 2 very important, 3 important, 4 not very important, 5 of no importance ) 1 to 5 Receiving daily welfare checks by a scheme manager Support from a scheme manager when required Day to day management of the sheltered scheme by the scheme manager A good variety of social activities, events and activities at the scheme Cleanliness of the scheme Handyperson services 24 hour Lifeline Service community alarm and pendant within your property Living in a sheltered scheme that is suitably designed for elderly people disabled access, scooter stores, accommodation all on one level, car parking Residents meetings Support with dealing with tenancy matters Support with reporting repairs Advice on accessing adaptations Advice on dealing with welfare benefits & finances Support with health - advice in liaising with other agencies; nurses, doctors, hospitals, social services Living in a community and having people to talk to Having communal facilities i.e. lounge, lift, laundry, guestroom, library, storage areas Having a communal garden Are there any other services you see as being relevant?
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Section B: How can we improve the sheltered housing services If you were living in sheltered housing how would you like us to check on your wellbeing? Please tell us what type of service you would prefer to receive (please tick your choice)
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You would prefer to receive daily visits from scheme manager You would prefer to receive a telephone call from your scheme manager to confirm you are OK You would prefer to send your scheme manager a text message to confirm your are OK You would prefer to telephone your scheme manager to confirm you are OK You would prefer not to have a wellbeing check and instead just telephone or pull the lifeline alarm system when you need assistance How could we support you to live independently? Please tell us what type of service you would prefer to receive (please tick your choice) You would prefer to have a lengthy support plan meeting with your scheme manager every six months You would prefer to have a simple housing support plan and review as and when you felt it was necessary You would prefer not to have a plan and simply speak to your scheme manager when you need assistance
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Could sheltered housing be improved? Tell us how
Please describe any improvements you would like to see in sheltered housing
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Is there anything else you would like to tell us about living in sheltered housing?
Thank you for your help and time taken to answer these questions Please return your form to: Mrs Lee Birch, Housing Manager, Tamworth Borough Council, Marmion House, Lichfield Street, Tamworth, B79 7BZ
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Designed and produced by Tamworth Borough Council (08/14) 1715b
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