months

In summary, 238 complaints were received within Neighbourhood Services during 2020/2021.

Complaints upheld

During 2020/2021 there were a total of 79 complaints, that following investigation, were classified as upheld. All of which were associated with Wates & Engie the Council’s repairs contractor. Engie’s contract with the council commenced in April 2020 during the first national lock down and took on additional duties such as health and safety inspections for multiple services across the council who were unable to carry out site visits due to lockdown. During this difficult transition there was a small increase in complaints relating to contractors which where upheld, however since Engie have become more established with the service, standards have increased and the number of complaints reduced.

HAVE YOUR SAY!

Tamworth Borough Council wants to ensure that the services we provide meet both our published standards and the needs of our customers. All customer feedback is important to us and can be a complaint, suggestion, comment or compliment. All feedback, including complaints, is taken seriously and we use this to learn lessons as to how things may have been done differently and to improve future services. Where possible, we will publish information on how we have made improvements resulting from your feedback. Have your say either by going online at www.tamworth.gov.uk/do-it-online or telephone 01827 709709.