A P U B L I C AT I O N O F T H E T E N N E S S E E A S S O C I AT I O N O F U T I L I T Y D I S T R I C T S
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R E G I O N N E W S | U P C O M I N G O P E R AT O R T R A I N I N G | A C T I V I T Y F E E C O N T R I B U T O R S | C O N F E R E N C E I N F O R M AT I O N
Tennessee Utility News L E G I S L A T I V E iss u e
14 16 21 31
The Cit y of Le banon to Conve r t Waste to E ne rg y The Ut ilit y M anage r 's G uide to Clou d Compu t ing Proac t ive ly Approac hing Crisis Communicat ion Pe r form ance M anage me nt - Pain or Powe r?
Impacting Our Industry
2015 Legislative Session
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Affinity Benefits of Tennessee American Development Corp. Consolidated Pipe & Supply HDSupply Waterworks Kidwell & Company Next Generation Underwriters Rye Engineering, PLC Southeastern Tank, Inc. Sunbelt Insurance Group Tennessee Utility Assistance Wascon, Inc. Wiley Bros.-Aintree Capital LLC C.I. Thornburg Co., Inc. Crom Corp. ECO-TECH, Inc. GRW Engineers, Inc. ICA Engineering Jackson Thornton & Co., P.C. McWane Cast Iron Pipe Co. Preload Raymond James Regions Bank Corporate Trust S & S Utility Sales, LLC Southern Pipe & Supply Tennessee 811 United Systems & Software, Inc. United Utilities, Inc. W & W Engineering, LLC 2nd Quarter | Volume 29
Heartland Pump Rental & Sales John Bouchard & Sons Company Master Meter, Inc. M&H Kennedy Valve McGill Associates, P.A. Smith Seckman Reid, Inc. Southern Sales Co. Alexander Thompson & Arnold, CPAs Alliance Water Resources Barge Waggoner Sumner & Cannon Branstetter, Stranch & Jennings Brenntag Mid-South Carter & VerPlanck Garney Companies Inc. Insituform Jacobs Engineering Kazmier & Associates, Inc. Kentucky Glass Lined Tank Systems, Inc. Mid-Tenn Ford Truck Sales Stringfellow Inc. USDA Rural Development Veteran Management Services Water Systems Optimization
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TENNESSEE UTILITY NEWS | www.taud.org
Freddie Weston | President West Wilson Utility District
OFFICE FAX WEB EMAIL
ADMINISTRATIVE
TAUD 2014-15 Officers & Board of Directors
David Callahan | Vice-President North West Utility District
Bob Freudenthal | Executive Director BobFreudenthal@taud.org Penny Funk | Office Manager PennyFunk@taud.org Beth Hardiman | Event Planning & Member Services BethHardiman@taud.org (615) 900-1014 Vanessa Sol�s | Publications & Advertising VanessaSolis@taud.org (615) 900-1015
Kirk Smith | Business Development KirkSmith@taud.org Mark L. Butler | Finance MarkLButler@taud.org
TRAINING STATION
Tom Atchley | Treasurer Hendersonville Utility District
Nick Newman Memphis Light, Gas & Water
Using your smartphone, snap this page with the CP Clicker App to connect with TAUD instantly!
Carol Mims | Accountant CarolMims@taud.org (615) 900-1013
Pat Riley | Secretary Gibson County Utility District
John Brown Harpeth Valley Utilities District
(615) 896-9022 (615) 898-8283 www.taud.org taud@taud.org
Charlie Anderson Bloomingdale Utility District
Brent Ogles | Education Manager BrentOgles@taud.org (615) 556-6002 or (615) 900-1011 John Shadwick | Training Specialist JohnShadwick@taud.org (615) 804-4069 or (615) 900-1012 Tonia Pass | Education Assistant ToniaPass@taud.org (615) 900-1000
Phillip Combs | NRWA Director Alpha-Talbott Utility District Tim Pelham West Warren-Viola Utility District Don Stafford Eastside Utility District
CIRCUIT RIDERS
Drexel Heidel West Knox Utility District Tony Wyatt | West TN, Field Supervisor TonyWyatt@taud.org (731) 415-9101 Kevin Gilliam | Middle TN Water Circuit Rider KevinGilliam@taud.org (931) 636-1671 Steve Roberts | East TN Water Circuit Rider SteveRoberts@taud.org (865) 256-5383 Larry Lewis | Source Water Protection Technician LarryLewis@taud.org (731) 234-0360
Mike Green Warren County Utility District
Greg Baker | Groundwater Specialist/IT Specialist GregBaker@taud.org (731) 225-5240
Bruce Giles First Utility District of Knox County
Dewayne Culpepper | Wastewater Technician DewayneCulpepper@taud.org (931) 607-6981
Seth Rye, P.E. | Associate Advisor Rye Engineering VITAL FOR TENNESSEE’S FUTURE
Dan Martin | EPA Wastewater Specialist DanMartin@taud.org (931) 312-9405
IN THIS ISSUE >>>
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9 TN 811 Hosts First Annual Locator Recognition Program 11 Upcycled: Nashville Teen Designs Unique Art 12 Activity Fee Contributors 14 The City of Lebanon to Convert Waste to Energy 16 The Utility Manager's Guide to Cloud Computing 19 TUEC Scholarship: 2011 Recipient Designs Utility Billing Software 21 Proactively Approaching Crisis Communications 23 Horizontal Directional Drilling Viable Option for Gravity Sewer Rehabilitation Projects 27 Spotlight: 2015 Legislative Session 31 Performance Management - Pain or Power? 34 Region Meeting News 39 Event Information: 2015 Tournament of Champions 42 Upcoming Classes: TAUD Training Station Schedule 44 Conference Info & Registration: Operator Expo 48 Conference Info & Registration: Annual Meeting and Member Appreciation Celebration 50 Conference Info & Registration: Business of Running a Utility Conference 53 Advertiser Index 54 Game: Spot the Differences Can you find the frog hidden somewhere in the graphics or photos of this issue? Same size & color as shown here. Answer on page 54. Happy Hunting! Executive Editor | Penny Funk Managing Editor & Art Direction | Vanessa Solís Assistant Editor | Beth Hardiman Article Contributors | Kathy Quartermaine, Danna Griffin, Nancy Cooper, Jeff Harlan, Travis Hunt, Dewey Branstetter, Hunter Branstetter, Lauran Canacaris, Larry Lewis, and Bob Norton Image Credit(s) | Tennessee Capital ©Dave Newman - Fotolia; Businessman at Press Conference ©razihusin - Fotolia Tennessee Utility News is published quarterly by the Tennessee Association of Utility Districts (TAUD). TAUD assumes no responsibility for opinions or statements of facts expressed by contributors, advertisements and editorials do not represent official policies of the Association. The right to publish, edit or deny publishing and material submitted for publication is reserved by TAUD. To submit editorial or advertising content, please contact Vanessa Solís at (615) 900-1015 or vanessasolís@taud.org. Find us on Facebook: Tennessee Association of Utility Districts Follow us on Twitter: TAUDtweets
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TENNESSEE UTILITY NEWS | www.taud.org
UPCOMING EVENTS >>> Operator Expo 6 hrs Operator CE Credit James E. Ward Agricultural Center Lebanon Register ASAP Annual Meeting & Member Appreciation Day 4 hrs TAP & Commissioner Credit TAUD Office Murfreesboro Register by May 22nd Business of Running a Utility Conference 12 hrs Operator CE Credit Gatlinburg Convention Center Gatlinburg, TN Register by July 24th
MAY
21 JUNE 9 AUGUST 12 - 14
Conference details subject to change. For the most current information or to register, please visit www.taud.org or call (615) 896-9022.
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Tennessee Utility News TECHNOLOGY ISSUE
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Wastewater Biosolids Update
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H o w Te l e m a t i c s C a n H e l p U t i l i t i e s Increase Productivity
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M a n a g i n g W a t e r Q u a l i t y i n Yo u r D i s t r i b u t i o n Ta n k s
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2 0 15 C r a m S e s s i o n R e g i s t r a t i o n F o r m
AW WA Wa t e r L o s s S o f t w a r e & Compliance Update
Hendersonville Utility District Embracing Technology to
Ensure Water Quality
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TENNESSEE UTILITY NEWS | www.taud.org
TN 811 Hosts First Annual Locator
Snap this page with the CP Clicker App on your smartphone to visit TN811's website.
Recognition Program
Kathy Quartermaine | Marketing & Education Manager Tennessee 811 Utility locators provide a crucial function, which when performed with excellence, saves lives and improves public safety every day of the year. Tennessee 811 generates hundreds of thousands of locate requests annually. Each request activates a complex network of technical systems, but the process would flounder without the locate technician. Locators are in the field every day, meeting production demands while maintaining high standards and dealing daily with overcrowded utility easements. Their function is vital to protecting underground utilities, saving lives and keeping the public safe every day. Locators however, rarely receive recognition or appreciation for their hard work. Tennessee 811 would like to recognize the best of this very important stakeholder group.
LOCATOR RECOGNITION WEEK
Locator Recognition Week will be held the week of July 26, 2015 (a week prior to the International Locate Rodeo in Atlanta, GA). Prizes will be awarded to the winning locators from each of the three regions in Tennessee - West, Middle & East. To qualify for recognition, nominees must meet the following criteria:
JOB duties
Locating must be the nominee's primary job function
Liable Damages Zero at-fault damages during the rating period (no error or omission on locator’s part). This is determined by the individual company and/or utility owner/operator Attendance
the rating period
Zero unexcused absences during
Safety Zero safety violations during the rating period (including driving infractions and internal safety violations). Each company should use their discretion in this area Nominations must be submitted to Kathy Quartermaine no later than July 1, 2015. Locators must be nominated by their employer. The contest period began July 1, 2014 and ends June 30, 2015. To submit a nomination or for more information regarding the Locator Recognition Program or the International Locate Rodeo, please e-mail Kathy Quartermaine at kquarter@tennessee811.com. Image courtesy of SubsiteÂŽ Electronics (A Charles Machine Works Company)
2nd Quarter | Volume 29
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CUSTOM WATER TREATMENT PROGRAMS DESIGNED BY PROFESSIONALS SINCE 1990 WATER QUALITY COMPLIANCE ENSURED FOR:
POTABLE NSF Certified Products Distribution System Compliance
Microbiological Testing Operator Training
Surface Water Influent Chemistry Enhanced Disinfection
DBP Control with Chlorine Dioxide Corrosion Control
BOILER AND COOLING WATER Langelier and Ryzner Index Calculations Corrosion Coupon Studies
Energy and Water Saving Recommendations Inspections of Towers
Fouling Determinations
STORMWATER Technical Support
Microbiological Control
Testing Polymers
Epa Approved Products
INDUSTRIAL & MUNICIPAL WASTEWATER Sludge Dewatering Suspended Solids/Bod Control
Dechlorination Service Algae Control
Operator Training Phone: 225-654-4955 - 800-762-9104 • Fax: 225-654-9533 PO Box 181 Zachary, LA 70791-0181 Contacts: David Thornton (david@tmbwater.com) | Randy Bush (randy@tmbwater.com) | CB Brown (cbbrown@tmbwater.com) Hub Brown (hubbrown@tmbwater.com) | Cody Ryder (cody@tmbwater.com) | Danny Foreman (dforeman@tmbwater.com)
www.tmbwater.com 10
TENNESSEE UTILITY NEWS | www.taud.org
Upcycled
Nashville Teen Designs Unique Art Danna Griffin | Artist
This fire hydrant came from New York when a family from my school moved to Nashville. The family decided they didn't have a purpose for the fire hydrant, so it was donated to the art department at my school, Nashville Christian. Many other students have taken claim to the fire hydrant but never seemed to figure out what to do with it, so it was passed down to me when the last owner graduated. I wanted to make it look like real water was coming out of the sides and after much brainstorming, we decided blown glass would work best. My art teacher has a friend who owns the Franklin Glass Blowing Studio and we took the hydrant to his studio where we made some different glass pieces that just slide in the sides of the hydrant. We added blue lights to the inside of the hydrant to make the glass look blue. As a final touch, I hand-painted silhouettes of people in different poses holding umbrellas around the hydrant's base. We entered this piece in the Scholastic Art competition and won the Gold Key Regional award, which is the highest award. It was also on display at Cheekwood Gardens in Nashville through mid-April. I'd like to thank my dad who single-handedly lifted the hydrant in and out of my car many times so that we could display it. He came up with a unique way to ensure the glass did not fall out during travel. The hydrant is now on permanent display at his office. 2nd Quarter | Volume 29
TAUD would like to congratulate Danna, daughter of Jason Griffin (Jacobs Engineering), on her accomplishments!
Pictured: Mayor Karl Dean & Danna Griffin pose with Danna's hydrant art on display at Cheekwood 11
2015 TAUD Activity Utilities 25 Utility District Adams-Cedar Hill Water System Alpha-Talbott Utility District Anderson County Water Authority Athens Utility Board Baileyton Wastewater Treatment Plant Bells Utilities Benton Waterworks Berry's Chapel Utility Big Creek Utility District Bloomingdale Utility District Blountville Utility District Bon Aqua-Lyles Utility District Bondecroft Utility District Bradford Water System Brentwood Water Department Brownlow Utility District Cagle-Freedonia Utility District Cedar Grove Utility District Center Grove-Win.Springs Utility District Centerville Water & Sewer CH2M Hill Chapel Hill Utilities Charlotte Wastewater System Citizens Gas Utility District Clay Gas Utility District Clifton Gas & Water Dept. Coffee County Water Cold Springs Utility District Collinwood Utility Dept. Consolidated Utility District Cookeville Boat Dock Road Utility District Cordell Hull Utility District Covington Public Works/Utilities Cowan Board of Public Utilities Crab Orchard Utility District Crockett Public Utility District Cumberland Basin Wastewater Systems Cumberland City Water & Sewer Cumberland Gap Water & Sewer Cumberland Heights Utility District Decherd Water Works DeKalb Utility District DeWhite Utility District Dowelltown-Liberty Water System Dresden Water & Sewer East Fork Utility District East Montgomery Utility District Eastside Utility District Elizabethton Water Utilities Elk River Public Utility District Erin Water System Estill Springs Water Department Fall Creek Falls Utility District Fentress County Utility District
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First Utility District of Hardin County First Utility District of Hawkins County First Utility District of Knox County First Utility District of Tipton County Franklin Water Management Department Gibson County Utility District Gibson Water Sewer Gladeville Utility District Gleason Water System Glen Hills Utility District Gordonsville Wastewater System Grand Junction Water System Grand Valley Lakes POA Grandview Utility District Graysville Water System Greenbrier Water System Greeneville Water Commission Griffith Creek Utility District H.B. & T.S. Utility District Hallsdale-Powell Utility District Hamilton Co. Water & Wastewater Authority Harbor Utility District Hardeman-Fayette Utility District Harpeth Valley Utilities District Hendersonville Utility District Hixson Utility District Holiday Shores Water Service Hornbeak Water Utility District Humphreys County Utility District Huntingdon Water Department Huntsville Utility Board Huntsville Utility District Intermont Utility District Jackson County Utility District Jackson Energy Authority Jefferson Cocke County Utility District Kenton Utilities Kimball Sewer System Kingston Springs Wastewater System Knox Chapman Utility District LaFollette Utilities LaGrange Water Department LaGuardo Utility District Lake City Water & Sewer Lake County Utility District Lakeview Utility District Lauderdale County Water System Lewisburg Water & Wastewater Lexington Utilities Lincoln Memorial University Linden Utilities Livingston Utilities Lynchburg Metro Utility District Lynnville Water Utility Madison Suburban Utility District
Marshall County Board of Public Utilities Martel Utility District Mason Water Department Maury City Utilities Maury County Board of Public Utilities McEwen Water System Memphis Light, Gas & Water Michie Water System Middle Tennessee Natural Gas Middleton Water System Milcrofton Utility District Monteagle Rural Utility District Monterey Water & Wastewater Mooresburg Utility District Moscow Water Department Mt. Carmel Wastewater Mt. Pleasant Wastewater Munford Utilities New Canton Utility District New Johnsonville Water Department New Market Utility District Nolensville/College Grove Utility District North Overton Utility District North Utility District of Rhea County North West Utility District Northeast Knox Utility District Northeast Lawrence Utility District Northwest Clay Utility District Northwest Dyersburg Utility District Northwest Henry Utility District Oak Ridge Water System Oakland Water System Obion Utilities Ocoee Utility District O'Connor Utility District Old Gainesboro Road Utility District Old Knoxville Highway Utility District Oneida Water & Wastewater Department Pegram Wastewater System Persia Utility District Plateau Utility District Pleasant View Utility District Poplar Grove Utility District Powell Valley Utility District Ramer Water Department Reelfoot Utility District of Lake County Riceville Utility District Ridgely Waterworks Ripley Utility System River Road Utility District Roan Mountain Utility District Roane Central Utility District Roane County Wastewater Rockwood Water, Sewer & Gas Rossville Water System
Rutherford Water Department Rutledge Waterworks Department Samburg Utility District Savannah Valley Utility District Scotts Hill Water System Second South Cheatham Utility District Selmer Utility Division Sevier County Utility District Sewanee Utility District Shady Grove Utility District Smith Utility District Smyrna Water System Sneedville Utility District South Blount County Utility District South Cumberland Utility District South Elizabethton Utility District South Giles Utility District South Paris Water Co-op South Pittsburg Water & Sewer Southside Utility District Spring City Water & Sewer Springcreek Utility District Springville Utility District Stanton Water System Surgoinsville Utility District Sweetwater Utilities Board Sylvia-TN City-Pond Utility District Tansi Sewer Utility District Tellico Plain Water System Toone Water System Tracy City Public Utility Trimble Water Department Troy Water System Tuckaleechee Utility District Tullahoma Utilities Board Unicoi County Gas Utility District Vanleer Water Works Waldens Ridge Utility District Warren County Utility District Wartrace Waterworks & Sewerage Watagua River Regional Water Water Authority of Dickson County Watts Bar Utility District Webb Creek Utility District West Knox Utility District West Overton Utility District West TN Public Utility District West Warren-Viola Utility District West Wilson Utility District Westmoreland Water System White House Utility District Whiteville Water & Wastewater Wilson County Water Authority Winchester Utility Systems Woodlawn Utility District
TENNESSEE UTILITY NEWS | www.taud.org
Fee Contributors associates Advanced Payment Solutions Alexander Thompson Arnold CPA's Alliance Water Resources American Development Corporation American Tank Maintenance Arista Information Systems Bar Environmental Bio-Chem Resources Bobcat of Knoxville Borescopes R Us Brann & Whittemore Branstetter, Kilgore, Stranch & Jennings Brown Painting Company Buchanan Pump Bush Brothers & Company C & S Solutions C.I. Thornburg C.R. Barger and Sons Cannon & Cannon CH2M Hill Privitization Project Consolidated Pipe & Supply Crom Corporation Cumberland Valley Constructors DataFlyte Dexter Fortson Associates Evergreen Consulting First State Bank Ford Meter Box Company Fortiline Waterwork Frazier & Deeter Fulghum, Macindoe & Associates G & C Supply Company G.A.M. Engineering Goodwyn, Mills & Cawood Gresham Smith & Partners Hawkins Hayes Pipe Supply Company Heartland Pump Rental & Sales ICM Induron Protective Coatings J.R. Wauford & Company Engineers Jackson Thornton & Company, P C Jacobs Engineering James C. Hailey & Company Joel B. Spaulding & Company John Bouchard & Sons Company Kazmier & Associates Kupferle Foundry Company KY/TN Section AWWA Lamar Dunn & Associates Engineering Magnolia River Services Mattern & Craig McGill Associates McWayne Ductile Mueller Systems
2nd Quarter | Volume 29
Nationwide Analytical Laboratories Next Generation Underwriters Palfleet Truck Equipment Parker, Lawrence, Cantrell & Dean Pavement Restoration Paytek Solutions PHG Energy Portland Utilities Construction Company Preferred Sandblasting & Painting RateStudies Reed & Shows Meter Repair/Supply Rye Engineering PLC S & S Utility Sales Sani-Tech JetVAc Services Scott Equipment Sensus Smith Contractors Smith Seckman Reid Smith-Blair Southeastern Tank-Lebanon Southern Pipe & Supply Southern Sales Company/Tencarva Stigall Engineering Associates Sunbelt Group
THW Insurance Services TN811 TN Engineering Group TN Instrumentation Corp. Trestles Trilec TUFF Equipment Company of TN United Services United Utilities Valley Equipment Company Veteran Management Services W & W Engineering Walter A. Wood Supply Company Wascon Water Systems Optimization Wiley Bros.-Aintree Capital
activity fees matter! Many of TAUD's Utility & Associate members have generously contributed to Activity Fees in support of TAUD’s 2015 legislative efforts. Activity Fees are vital in assisting the Association with its work on behalf of the industry and we would like to recognize the voluntary support provided by these members. We apologize if we accidentally omitted anyone from this list - please be sure to let us know if we've missed you. For more information about Activity Fees and how they help TAUD to help you, please contact the TAUD office at (615) 896-9022 or by e-mail at taud@taud.org.
! u o y k n a Th
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The City of Lebanon to Convert Waste into Energy Nancy Cooper | Business Development Analyst PHG Energy feedstock material is broken down at very high temperatures in a sealed vessel, and about 95 percent of what goes into the gasifier comes out as the fuel gas.” Craighead also said the remaining five to ten percent of material exiting the gasifier is a highcarbon biochar that can be recycled or sold for agricultural or industrial uses. PHGE President Tom Stanzione said the Lebanon project will deploy what his company believes is the world’s largest downdraft gasifier and added, “This is the same basic technology we utilized in all our previous designs, and we have upgraded capacity and power density to accomplish a lot more gasification in [less] space.” The Large Frame gasifier, as the company refers to it, has been vetted through a rigorous testing process for more than two years at PHGE’s research facility. A standard PHGE gasifier can convert up to 12 tons of feedstock per day to fuel gas, while the Lebanon model will process up to 64 tons per day without substantially increasing the footprint of the plant.
Pictured: PHG Energy's waste-to-energy plant in Covington, TN. The Lebanon project will closely resemble this facility.
PHG Energy (PHGE) and the City of Lebanon, Tennessee have signed a contract that will provide an environmentally sustainable method of waste disposal and produce green power in the process. The waste-to-energy technology, which will go on line early next year, is a downdraft gasification plant that will cleanly convert up to 64 tons per day of blended waste wood, scrap tires and sewer sludge into a fuel gas that will generate up to 300Kw of electricity. The generation of this power will provide for the plant’s internal power needs as well as contribute electricity to the wastewater treatment plant where it will be located. “This is not incineration or burning,” Lebanon Mayor Philip Craighead pointed out. “There is no smoke or odor. The
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The plant is projected to keep more than 8,000 tons of material out of landfills each year – the equivalent of a line of trucks over 4 miles long. Carbon dioxide emissions will be reduced as well, keeping over 2,500 tons out of the atmosphere each year. According to the Environmental Protection Agency, that equates to the CO2 produced annually to provide electricity to 312 homes, or the annual Greenhouse Gas Emissions from over 450 passenger vehicles.
TENNESSEE UTILITY NEWS | www.taud.org
Funding of the $3.5 million capital cost has been obtained through a federal program that awards bond subsidies to local projects that conserve energy. Those Qualified Energy Conservation Bonds are allocated through the Tennessee Department of Environment and Conservation (TDEC), and repay communities about 70 percent of interest expense. The Lebanon project will mark the 14th gasifier installation for PHGE. The company’s first municipal installation was commissioned in Covington, TN in 2013. Prior deployments of the thermo chemical process were for industrial brick manufacturing clients to replace natural gas usage by cleanly converting wood waste to what is called producer gas or synthetic gas. Craighead said that the city is viewing this installation as a first stage in a larger plan to convert the city’s household and commercial garbage to energy in the future. He added, “We see keeping our garbage out of the landfill and
using it to make energy as major goals for Lebanon in coming years. This is a problem that is coming straight at all of us, and we are going to make sure our city is ready with answers. One of our primary criteria is that the solutions we want will have to make good financial sense along the way.” For more information about PHG Energy, please visit www.phgenergy.com or contact Nancy Cooper at (615) 4719093.
PHG Energy, based in Nashville was formed in 2010 to develop, manufacture, and install industrial- grade downdraft gasification systems. The technology employs a non-burning thermochemical process in which waste materials or renewable biomass is cleanly converted to a fuel gas with combustion properties similar to natural gas. The fuel can be utilized for thermal applications, such as kilns or boilers, or used to produce electricity. PHG Energy is a private company owned by a Nashville family that has operated a large regional Caterpillar dealership for over 70 years.
Other PHG Energy Achievements
The Lebanon project marks another milestone for PHGE in the area of clean waste disposal and sustainable energy production. To date, PHGE has: • Installed 13 commercial gasifiers in both industrial & municipal settings, logging nearly 45,000 hours in production time. • Acquired multiple intellectual property assets & a municipal gasification plant from Floridabased MaxWest Environmental Systems, Inc. in January of 2015. • Demonstrated its ability to produce renewable electricity, 1 MW from a Caterpillar generator, from scrap wood chips at its test facility in Gleason, TN & sold electricity back to the grid as a part of the TVA Generation Partners Program. • Collaborated with GE Power & Water to develop a combination of technologies to create power with the use of GE’s Clean Cycle heat-to-power generator.
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• Consolidated the company's operations by purchasing the intellectual property of Associated Physics of America, bringing its scientific & production personnel on board with PHGE. • Commissioned new integrated technology at a waste-to-energy plant in Covington, TN. • Obtained five new patents on the company’s downdraft gasification technology.
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The Utility Manager's Guide to Cloud Computing Jeff Harlan | Business Development Manager United Systems & Software
The Cloud allows utilities to offer advantageous, ondemand access to data servers and software with nominal effort. Generally speaking, cloud computing offers rapid acquirement, virtually no capital investment, and low operating costs. Using the cloud can greatly benefit the organization and the utility manager. Today, the utility manager can offer tremendous savings to an organization by utilizing cloud computing. According to a research study completed by IBM, the following savings are available to the organization or business that utilizes cloud computing:
When “the cloud” or “cloud computing” was first introduced to the world, it seemed like complete fantasy. It was farcical to think that you could store your information “out there” in a magical cloud. Then, cloud solutions evolved from a simple storage options to full software operations, and it started sounding much more interesting. Today, this idea, which seemed a bit far-fetched, is not an experiment any longer. According to SAP Cloud CMO Tim Minihan, “Just like any technology, it always has an adoption curve, but cloud computing is no longer just a future idea. It is here and now and is incredibly empowering.” It shatters former limitations; anyone with an internet connection and proper log-in credentials can utilize applications and software in the latest global data center.
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• Hardware savings of 65% through reduced infrastructure & improved hardware utilization • Software savings of 27% from lower license costs from improved utilization • Operational savings of 45% from reduced I.T. administration & operation costs • Provisioning savings of 76% from labor through service request management These apply to every organization on the planet. In today’s world, utilities cannot afford to stay in the past and use the same old tired excuse of keeping the cost to the consumer low. Consumers not only want fair pricing, but also expect the same services and conveniences they get from the Amazon’s or eBay’s of the world. They want to access information when they want it, not just when your doors are open for business. They want to be able to make payments in a manner that is most convenient for them— not just the way the utility thinks is best. When looking at applying cloud-based computing within an organization, there are three main benefits that are quite drastic and highly impactful— cost, speed & flexibility.
TENNESSEE UTILITY NEWS | www.taud.org
Cost
The greatest allure of cloud computing is the low cost. When you tally all the savings from eliminating the cost of servers, maintenance fees, software licenses, office space, electricity and IT labor, the attraction is apparent.
Speed
Cloud technology allows for quick deployment of software usage across an entire organization. For applications that require a large amount of IT infrastructure (servers and storage), cloud computing significantly decreases the time it takes to procure, deliver, and install the software. All in all, the typical, well-positioned cloud deployment can drastically reduce time and costs of provisioning software services.
Flexibility
By design, cloud-based systems offer exceptionally flexible resources. Cloud deployments are called up swiftly when needed, grow by simply designating more server resources to the job, then shrink or are uncoupled when no longer
Overview • Offer customers the powerful convenience of viewing bills on your website - anytime, anywhere! • The self-serve functionality from your website will reduce the load on your call center. • Payment portal offers instant payment feedback for customers. • Eliminate cold checks, improve cash flow and reduce customer cut-offs. • Accommodate your computer savvy customers with preferred online payment options. • Imports payments directly to your CIS software and eliminates the need for payment entry! • Utility console available with customer account directory and reporting tools to analyze usage rates.
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needed. Using the cloud provides the ability to quickly add services for seasonal or temporary work, to complete tasks at a formerly unheard of speed, and to process large amounts of data. When the demand for computing power exceeds your in-house supply, the cloud can even supplement traditional systems. What are the risks of Cloud Computing? “The Cloud” has been in the news media frequently in the past few years and is not always depicted in a favorable light. Many people are hesitant to use cloud computing because of its security risks. As with all technology, old and new, there are risks that must be addressed. So, choosing the proper type of cloud solution can play a role in this decision. In addition, you should closely review the regulations and legislation within your state and industry, specifically as it applies to data security and data stewardship. As a utility manager, you should identify the risks within your specific organization and learn how to a mitigate them. Overall, the benefits of cloud computing heavily outweigh the risks in today’s marketplace. If you identify the risks and address them before they arise, you will save a great deal of time and money while offering even greater service to your customers. When you decide to utilize cloud computing, how do you move forward? First you must understand the elements of cloud computing. Cloud services are offered in 3 ways:
Infrastructure as a Service (IaaS)
The cloud provider offers core computing resources such as storage, processing and networks to the organization. Amazon Web Services, RackSpace, Windows Azure operate in this space, even DropBox and Carbonite Backup fit within this grouping.
Software as a Service (SaaS)
The cloud provider’s application or software, which is normally purchased at a large upfront capital investment, is instead run on a cloud infrastructure and accessible from various devices through interfaces such as a web browser. Familiar services such as Microsoft Office365, LinkedIn and SalesForce.Com operate in this category.
Platform as a Service (PaaS)
This solution applies elements of SaaS and IaaS to offer the organization the ability to use the cloud infrastructure and software via a secure internet connection. 17
Next, you need to decide between two types of cloud computing— private or public. The public cloud comes at a lower cost and is managed by a third party, such as Google or Microsoft. The benefits are the low cost, but the downfalls are the risk that you incur by having a third party store your data alongside other organizations’ data.
software to do everything you want, and in the exact manner you want, it is important that the vendor has a track record of finding ways to help the utility achieve the required tasks to make them as productive as possible. Look for a vendor that is interested in making the solution work for you— not the other way around.
Conversely, the private cloud, while still using a remote data center, dedicates resources and servers to one specific organization. As the steward of your customer’s data, private cloud is unquestionably the preferred option.
Your chosen provider should be able to perform services from basic helpdesk for your staff to complete backend support for your utility. If the vendor is unable to perform network troubleshooting and desktop support, then you will likely have to rely on a third parties for these services. While this is sometimes a necessity, it is not the optimum solution. In many cases, this turns into a “finger pointing” debate between vendors, and you as the utility become the casualty. A provider, which can also perform back office functions, is something to consider. At times, all utilities deal with personnel shortages. Having a vendor that can help to complete billing tasks can be a huge benefit in these types of situations. Many utilities also inquire on temporarily or permanently outsourcing parts of the process for budgetary and personnel reasons.
When searching for a cloud provider to host and manage your CIS/utility billing & back office operations, consider the following: How long has the company been providing software to utility companies? In many cases, we see companies that generate the majority of their revenue from completely different industries. While they may have had great success in other markets, this does not mean they understand the CIS/utility billing space. As a utility manager, you understand the complexities of efficient day-to-day utility and customer service operations. Many outside the industry just consider this to be sending bills to customers—and we know daily operations are far more detailed than that! Putting your confidence in a vendor’s solution is a big step for any utility. At this point in the process, you should be interviewing vendors and doing your homework by talking to their customers. While it is nearly impossible to locate
Cloud computing is not the theme of a futuristic, sci-fi movie. Cloud computing is viable today! If you are looking to stretch your IT budget dollar while enhancing customer service, now might be the time to consider this platform. Making the switch to the cloud may seem intimidating, but following these procedures in will help to ensure that you choose a worthy partner.
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TUEC Scholarship
2011 Recipient Develops Utility Billing Software Travis Hunt | Software Developer Local Government Corporation
While at UNA, most of my involvement was with the UNA Christian Student Center on campus and I served as President of the student council there my final two years. Having this place was a great blessing for my time there, and it offered a place to get away from the stresses that come along with student studies and allowed me to be involved in other things besides academics. We were given many opportunities to go out and help people, especially after the tornadoes of April 27th, 2011. The Christian Student Center went out with chainsaws, gloves and manpower to help clean up all the debris and trees. While we were there it gave me a stronger appreciation for the linesmen of the utility companies who had to work around the clock trying to restore power to countless victims. My name is Travis Hunt. I am 23 years old and the son of Charles and Roseanne Hunt, both of whom work for utility companies. My father has worked for Columbia Power and Water for over 20 years, and my mother has been with Fairview Utility District in Pulaski for quite a while as well. I attended Richland High School in Lynnville and graduated in 2010. After high school, I attended the University of North Alabama in Florence, AL and graduated Summa Cum Laude in May of 2014. I received a Bachelor’s Degree in Computer Science, but also had minors in General Geography as well as Geographic Information Systems. My father’s background with computers helped with that decision and I soon developed a talent for programming.
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As it is with most endeavors, money was a big issue while I was at school and the scholarship from TAUD helped tremendously. Having the scholarship has delayed expensive student loans a whole year, and as someone who is currently trying to work and pay those off, I can personally say the more help a student is given financially during college the better off they will be. Not having to worry about finances is a huge relief to any student and allows them to focus more on their studies and obtaining their goal of a college degree. When I learned I was to receive the scholarship I was so relieved to have aid, and I felt extremely blessed and thankful for the opportunity it provided. Currently I am working as a Software Developer at Local Government Corporation in Columbia, TN. The summer before my Senior year at UNA I was
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blessed with an internship with the company, and after the internship was over LGC kept me on as a part time developer to work remotely during my last year in school. Upon graduating, I accepted a full time position there and have been there since. After a few weeks of training, I was assigned to begin work on their Utility Billing software package and have been working on it ever since. Our goal is to upgrade our current UB software—which is many years old now—into a state-of-the-art, modern, windows-based system that is very powerful yet very simple for any utility company to be able to use. The software will have the capability to handle any need a utility may have in conducting its business, from taking readings, processing bills, payment collection and receipting as well as all the intricacies that come in between. We have made excellent progress and hope to have our first beta testing site at Fairview Utility District upgraded to our new system by July
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2015. It is our hope to provide utilities with a great advantage in having a primary software system that is intuitive and can handle almost anything a utility may need to function efficiently. God has blessed me greatly in life, through school and now my job, and the TUEC scholarship was a part of that blessing. The scholarship has helped me get through college and obtain my degree. I now have the ability to provide a service for utilities that I pray becomes invaluable for the men and women who work at them. Anytime someone gives support to this scholarship, that person has created an opportunity for another young mind to go into the world and make a difference, not only for utilities but in all aspects of life.
TENNESSEE UTILITY NEWS | www.taud.org
Proactively Approaching Crisis Communications Dewey Branstetter & Hunter Branstetter Sherrard & Roe, PLC
Everyone at a utility—from commissioners and managers to field employees—hope that operations will work flawlessly. And when things inevitably do not, employees hope that their problems are small, easy to fix, or quiet. Yet if they’re operating long enough, utilities are likely to face a larger, more public crisis at some point, whether it’s something truly major such as an environmental emergency or something more artificial such as a former employee spreading misinformation in the community. Regardless of a crisis’s origin, utilities must be careful about how they react; plenty of wellintentioned but ill-conceived regulations have been introduced in response to the media attention a crisis has received. Facing any crisis has two major components: the actual crisis management (finding the problem, fixing it, and preventing future issues) and the crisis communications 2nd Quarter | Volume 29
(explaining what has happened, how your utility is reacting, and what will happen next to your staff, your customers, and the media). Unfortunately, the management for each crisis is situation-dependent— if we had a sweeping one-size-fits-all approach we would certainly share it. Below are ten helpful tips for crisis communications that often overlap with crisis management and that can help in almost any crisis situation.
Prepare Now
Developing a strategy to deal with a potential crisis saves precious time once a situation actually occurs and prevents important decisions from being unnecessarily rushed. If nothing else, pick who will be on your crisis team and who the spokesperson (having a consistent spokesperson is a good thing) will be. Some crises may require the help of a lawyer or a public relations firm; 21
even if you have not retained them beforehand, do some research and have someone in mind, rather than having to make a hurried judgment call once something has already gone wrong.
React
Once you are aware of a crisis, act quickly. Whether you like it or not, a story is likely developing with or without you. The sooner a utility can react, the better, both from a management and perception perspective.
Hope is not a crisis-management strategy
Tempting as it may be, simply hoping that things will just “blow over” is often a recipe for disaster. Once you have prepared your team and started to react, ask hard questions: What are we missing? What else might go wrong? Am I getting accurate information from my team? What mistakes have we made so far?
Expect bad news
This piece of advice is not particularly enjoyable, but if you have had a crisis that makes it into the media, you can expect to have a bad news cycle. Set expectations in advance so that disappointing stories do not discourage or derail your ongoing efforts.
Get the facts
The sooner you can start asking “what do we know to be true?” the better. Facing one bad news cycle head-on is better than digging a deeper hole for yourself or your system. You may only have one chance to respond in a meaningful way or, if you do not deal with everything at once, you may have a second round of coverage that is worse than the first.
Disclose everything (at least to your lawyer)
If you have a lawyer, tell that lawyer everything, no matter how bad or otherwise confidential it might be. Thanks to attorney-client privilege, you and your lawyer can then determine what to share with others, and a lawyer can often bring a different, surprisingly beneficial perspective to some seemingly bad facts. Conversely, the last thing your lawyer needs is to be blindsided by a fact you already knew in the midst of trying to help you.
Give a statement
Even if what you say is off the record or is limited in nature, if a media outlet gives you an opportunity to comment, take it. Silence or a “no comment” can look mighty guilty. Even if you’re not totally ready and haven’t gone through all seven of our other tips so far, when the opportunity to comment arises, seize it. Just make sure you’re being truthful and accurate.
Reporters are people, too
Reporters are usually out to get a story, not out to get you personally. Respecting them, the job they have been assigned to do, and their deadlines can make a substantial difference.
News moves fast & reporters move on
This tip is a double-edged sword. If your crisis management and communications are good, then often the news cycle will move on. But on the other hand, if you do not take a proactive approach, either the media will dwell as problems continue to come to light or by the time you are ready to make a public statement, the media buzz will have passed you by, leaving your side of the story unheard.
Seek good media coverage
A little bit of good PR is never a bad thing, and it can go a long way to counteract any of the bad publicity. This list is certainly not exhaustive or infallible. A specific crisis may require you to adjust the order in which you take these steps or demand additional actions, but by remembering and acting on these tips, districts will be better prepared and more ready to handle a crisis—or at least communicate about it. Dewey and Hunter Branstetter are both attorneys at the law firm of Sherrard & Roe, PLC in Nashville. Dewey leads the firm’s Utility and Municipal practice group and is the senior partner in the Media Relations, Communication, and Crisis Management group. Hunter also practices in the Utility and Municipal group as well as the firm’s general litigation and corporate groups. They represent utility districts across the state both as regularly retained counsel and in one-off issue-specific matters. Their father/grandfather, Cecil Branstetter, was one of the founders of the TAUD.
Protect attorney-client privilege
In that same vein, do not share information with others just because you have shared it with your lawyer. Your lawyers should take the lead here, but depending on the circumstances, discussing otherwise privileged information with third parties (including, in some instances, PR firms) or the media can waive the privilege.
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TENNESSEE UTILITY NEWS | www.taud.org
Horizontal Directional Drilling
Viable Option For Gravity Sewer Rehabilitation Projects Lauran Canacaris | Marketing Manager LDA Engineering
Pictured: Existing gravity sewer line (problem area highlighted in red).
In 2011, Morristown Utility Systems (MUS) began a rehabilitation program of its wastewater collection system. The Spring Creek Sub-basin, which covers approximately one-third of Morristown’s 250-mile system, significantly contributed to the infiltration and inflow problem and was prioritized for rehabilitation in 2012. A rehabilitation of this size required several different methods, but one particularly difficult segment forced the project's engineers, LDA Engineering, to venture outside the conventional rehabilitation methods. The problematic line segment included a 15-inch sewer line laid on minimal grade and placed adjacent to a creek and busy roadway. The line crossed under the footer of a furniture warehouse with minimal clearance and continued under the warehouse to a manhole located
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inside the building. Pipe Bursting was the first rehabilitation method considered for replacing the severely deteriorated section of sewer pipe, with an estimated cost of $120,000. After discovering a cracked building footer over the sewer line, it was determined that this particular method could not be used without compromising the building’s structural integrity. With Pipe Bursting ruled out and minimal slope in the line, Cured In Place Pipe (CIPP) was then considered as an option at an estimated cost of $100,000. However, a point repair was required under the existing warehouse for the CIPP method. With the furniture warehouse fully stocked of inventory, the possibility of damaging the foundation and inventory eliminated this option.
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When all typical, trenchless technology methods had been exhausted, rerouting the sewer line was explored. Construction costs were estimated at $500,000. After careful consideration, this approach was also eliminated due to the location of a manhole inside the warehouse which contained service connections. Relocating the service connections away from the building was not a possibility because of its close proximity to Stubblefield Creek. After all traditional methods for sewer line rehabilitation and rerouting were ruled out, engineers and MUS researched the possibility of purchasing the warehouse Pictured: Warehouse foundation, located on top of the sewer line in order to rehabilitate the sewer line. A cost analysis determined the warehouse to be valued at over $1 million. The overall estimated cost for this option would have been $1,200,000, which was cost-prohibitive based upon MUS’ budget. The project’s engineers proposed a specialized option – Horizontal Directional Drilling (HDD). While typically used for pressure pipe, HDD had also proven successful in smaller diameter sewers. They determined that it was not only applicable to this situation, it was also the most costeffective solution, at an estimated $160,000. A minimally graded line would have to be drilled perfectly to prevent sags and negative grades. The drilling head would have to be routed precisely in order to drill through the manhole Pictured: Existing manhole in warehouse with service connections located inside the building. In addition to the complexities of both the problem and the solution, it was imperative to complete the project in a timely manner and without overflows. The engineering team was able to rehabilitate the high volume of infiltration and inflow, operate smoothly without limiting capacity, maintain the original slope, and eliminate potential property disturbance using HDD. This solution allowed MUS to bring the Spring Creek Sub-basin Sewer Line into compliance with minimal property disturbance while also staying within budget. In 2014 this project was awarded the Engineering Excellence Grand Award by the American Council of Engineering Companies (ACEC) of Tennessee. Since the Pictured: Horizontal Directional Drill (HDD) Reamer completion of construction, the new sewer line has been evaluated and has no reports of issues. Horizontal Directional Drilling, while not conventional, has proven to be a viable option in the engineer’s toolbox for sewer rehabilitation options.
Pictured: Installation High Density Polyethylene Pipe by HDD method under furniture warehouse 24
TENNESSEE UTILITY NEWS | www.taud.org
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2nd Quarter | Volume 29 *Includes affiliates. Š2014 Raymond James & Associates, Inc., member New York Stock Exchange/SIPC. 14-PF-0170 EG 6/14
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TENNESSEE UTILITY NEWS | www.taud.org
2015
Legislative Session
Larry Lewis | Source Water Protection Tennessee Association of Utility Districts
The 109th General Assembly convened in January, with plans to adjourn around the end of April. Of the 1,400 bills that have been entered this year, TAUD has been tracking roughly 80 bills which, if passed, would have a direct impact on Tennessee’s utilities. At the time this article was written, the General Assembly was still in session and the fates of several bills already decided. Although TAUD did not introduce any bills this year, the Association was still very active during this session.
Bills that have passed SB91/HB80
Changes requirements for lead free hardware use for drinking water Sponsors: Sen. Norris / Rep. McCormick Description: Redefines "lead free" for purposes of the "Safe Water Drinking Act” and specifies formula to determine the weighted average lead content of a product with respect to wetted surfaces of pipes, pipe fittings, plumbing fittings, and fixtures. Requires all pipes, pipe or plumbing fixtures, solder, or flux used in the installation or repair of any public water system, or in a residential or nonresidential facility which provides water for human consumption and connected to a public water system, be lead free. Excludes pipes, pipe or plumbing fittings or fixtures used exclusively for nonpotable services, toilets, urinals, and other uses where water is not anticipated to be used for human consumption. Part of Administration Package Status: Sent to governor
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SB120/HB19
Exemption from seat belt usage - utility workers, meter readers Sponsors: Sen. Kelsey / Rep. Goins Description: Specifies that utility workers and water, gas, and electric meter readers are exempt from wearing seat belts while emerging from and reentering a vehicle at frequent intervals and while the vehicle is operated at less than 40 mph. Status: Enacted as Public Chapter 0025 effective July 1, 2015
SB417/HB195
Utility districts-rate changes and hearings Sponsors: Sen. Tracy / Rep. Marsh Description: As amended, this bill specifies that when the Utility Management Review Board (UMRB) reviews whether a complaint was resolved in accordance with the utility district's rule and regulations, the board must also consider the reasonableness of the utility district's application of its rules, policies, and cost of services; rather than the reasonableness of its rules, policies, and costs of services Status: Sent to the speakers for signatures
Bills Opposed by TAUD
TAUD opposed several bills that were introduced this year because of the affect they would have on our members. These bills were defeated because of the work of our members, TAUD’s Legislative Committee and most importantly our lobbyists, Ralph Cooper and Joe May. We sincerely appreciate the efforts of all involved. 27
SB419/HB257
SB1395/HB1371
Removes language that allows municipal utility systems to operate water and sewer systems as individual or combined entities, and removes language that allows municipal utility systems to operate a public works system as a special revenue fund.
Allows a county governing body to prohibit utility districts from compelling customers to connect to an extended sewer line if the extension is paid for entirely by the county governing body.
SB1023/HB949
Bills supported by TAUD
Requires water treatment plant operators to take periodic readings of fluoride content in treated water and to report the results of the readings to the Department of Environment and Conservation; restricts the addition of fluoride to treated water containing certain existing levels of fluoride.
SB1096/HB1131
Authorizes counties to ban the application of biosolids and bulk biosolids generated during the treatment of domestic sewage in wastewater treatment works, if approved by referendum.
SB1129/HB1144
Declares that water companies shall not be prevented from providing water and wastewater treatment authorities with information about water customers to locate such persons or to collect delinquent debts; increases authority of municipalities to collect delinquent or past due sewer charges; expands ability of water and wastewater authorities to discontinue water service to sewer users who are delinquent in paying sewer service charges, penalties or fees.
SB1195/HB1137
Clarifies that an annexing municipality possesses the exclusive right to provide utility services in annexed areas if the municipality chooses to provide such services; provides an aggrieved party with the right to appeal the findings of the water and wastewater authority board to the circuit court.
SB1131/HB938
Requires land to be acquired by a public or private utility to be in the utility's service district.
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SB328/HB315
Assignment of fees for producing records for inspection Sponsors: Sen. Tracy / Rep. McDaniel Description: Allows a record custodian to assess a reasonable charge for producing a record for inspection if the custodian incurs costs; requires the office of open records to establish a schedule of reasonable charges for the inspection of records
SB379/HB1337
Notification of underground utility damage Sponsors: Sen. Ketron / Rep. Swann Description: As amended, enacts new regulations regarding underground utilities and the use of the 811 one-call system. Also requires all operators to join the onecall system. It excludes replacement or repair of existing traffic control devices. This bill enacts the following civil penalties: (1) first offense requires training, (2) second or subsequent offense requires training or a fine up to $2500, (3) an offense involving gross negligence requires training and a fine up to $5000. Provides for when liability occurs for underground utility damage. Establishes a board of stakeholders administratively attached to the TRA and outlines the authority and responsibilities of the board. It establishes the Underground Utility Enforcement Board within the TRA. Requires utilities
TENNESSEE UTILITY NEWS | www.taud.org
installed after January 1, 2017 to be installed in a manner that will make them locatable electronically. It requires utilities which have not already joined the one call system to join and requires phase-in over a period of three years based upon the size of the utility and all utility operators to report damage with the Damage Information Reporting Tool.
SB799/HB879
Exemption-compressed natural gas Sponsors: Sen. Dickerson / Rep. Brooks Description: Establishes units of measurement based on the gasoline gallon equivalent for selling natural gas motor fuels.
SB1172/HB1167
Establishes units of measurement based on the gasoline gallon equivalent for natural gas Sponsors: Sen. Stevens / Rep. Halford Description: Exempts compressed natural gas from sales tax in the same manner that the present law exempts motor fuel and liquefied gas from sales tax.
By voluntarily contributing to TAUD’s Activity fees and the Tennessee Utility Political Action Committee (TUPAC), members facilitate the success of this legislative program, the Association lobbyists and TAUD staff in opposing or supporting legislation as needed. It is vital that TAUD members understand that without their support, we would not be able to serve utilities in this way. Each member that supports the Association during the legislative session is part of a collective effort to protect utilities statewide from legislation that would not only affect utilities, but also the administration, servicemen and women, business affiliates and ultimately, the public. TAUD thanks every contributor for understanding the importance of our actions in the legislature as not only a service to our members, but to all Tennessee utilities and the businesses that serve them. We consider our role in the legislative process to be one of the largest responsibilities that we have and strive to make a greater impact each year. Our Legislative Committee meets by conference call every Monday morning during the legislative session to discuss the bills that we are tracking and determine what actions need to be taken. TAUD’s 2015 Legislative Committee included Chairman Nick Newman, Charlie Anderson, Tom Atchley, David Callahan, Phillip Combs, Kenny Diehl, Bruce Giles, Drexel Heidel, Rick Kirby, Pat Riley, Don Stafford and Freddie Weston as well as TAUD’s attorney Don Scholes, lobbyists Ralph Cooper and Joe May and staff members Bob Freudenthal, John Hall, Kirk Smith, Mark Butler and Larry Lewis. Thank you for your work this year!
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Performance Management
Pain or Power?
Bob Norton Tenzinga Is performance management a pain for your organization about. Many times individuals were placed in leadership or a power behind your organization? What is performance because of tenure or expertise in a certain area, but they management? It is a combination of individual, team and lacked proper leadership skills and focus. They tended to be organization goals moving in the same direction. It ensures more subjective in their leadership and not objective. They that the employees and leaders are empowered to perform based their leadership on how they felt or what they thought at their optimum level. It enhances communication and about an employee and they missed the target of what they consistency within the whole organization. truly get paid for as a leader. When I first started working with utility districts and municipalities years ago I noticed common problems that each organization faced. Sometimes these problems were intense and severe; other times they were just daily irritants. No matter the size or scope of these common problems, they created for each organization a reminder as to the need to get “serious” about performance management. What I found at each organization was a lack of clear understanding as to what leadership and performance management was all
Do any of these issues apply to your organization? • Lack of consistency between departments, teams, & leaders • Communication from leadership does not reach first level employees • Employees taking things personally • Lack of common goals on an ongoing basis • Lack of clear expectations for each position • Lack of accountability for lazy leaders • Lack of consequences for high performers or low performers • Lack of follow-up and follow-through • Ineffective performance reports/reviews If you can relate to any of these common problems, then performance management is essential to your workplace!
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Every leader gets paid for results. They get the results through the only unlimited resource they have – the people that are a part of their teams. The truth about leadership is that every leader must get the most of each of their employees, and help those employees be the best they can be in their specific positions. Those in leadership roles at these organizations also misunderstood the best motivator for employees in the workforce. They thought money was the best motivator but found that once they paid the employee a certain amount within a short time the employee wanted more. I ask leaders every week, “What is the number one motivator?” I will get all kinds of responses but the number one motivator for employees is achievement. If we achieve something we are motivated, if we spin our wheels and get nothing done we are dragging by the end of the day. The number two motivator is recognition. Therefore, if a leader is recognizing achievement on an ongoing basis then employees will stay motivated. Another problem that was very common was a lack of an agreement of expectations. Everyone in the organization had an idea as to what a specific position was to do but they did not have a clear agreement as to expectations. Therefore, performance was up and down continually. If an employee was motivated internally then the performance would be more up then down. However, most employees lacked the internal motivation and the performance was only up when a leader was micromanaging an employee, which created additional problems.
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An agreement of expectations for each position within an organization includes the following: • Tasks/Job assignments • Standards • Measurements
The fact is that most employees want to do a great job. Tension and conflict in the workplace occurs when the leader’s expectation differs from the employees’ expectation.
For example, an employee is trying to do a good job (their expectation) and is upset when they find out that their leader was not pleased with the outcome (differing expectation). Whose fault is that? Answer: the organizational leadership. Standards & Measurements should then be addressed by: • Participation • Accuracy • Completeness • Timeliness
If the organization requires that everyone agrees on the expectation of each position, the tasks required in that position, and how those tasks should be accomplished then there is little reason for conflict. Additionally, as the organization scales, or experiences turnover, the organization need not start from scratch again and again because the organization is not held together by individuals, it is held together by its own structure. In my experience, most of the organizations conducted performance reviews once a year because they “had to”, and they were a PAIN! Leaders could not remember what happened 11 months ago, or 6 months ago; therefore, they usually responded to “how they felt” about an employee over the 4-5 weeks before the performance review was due. Also, the organizations would use the same performance review for every position within the organization and therefore specific areas important to specific positions would be missed in the review. Leaders would tell me how they dreaded the reviews and detested having to fill them out. The insecure leaders not wanting to offend an employee would give the employee good scores, but then complain the rest of the year about the employee. The major problem with these performance reviews was the subjectivity of them. They were based on the leader’s feelings and thoughts, not the employee’s actual performance. Performance management systems and the associated
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annual performance reports have long been deemed a necessary but cumbersome process. Performance reports often have unnecessary complexity, the time they take and the frequently onerous format and content result in low or ineffective utilization. Most annual performance reports end up formally documenting specific issues from the recent past and vague comments mixed with editorials about the preceding fifty weeks. This questionable content is biased heavily by the mood of the leader and their relationship to the employee at the time of review. The annual performance report often ends up being inaccurate, soft or unnecessarily punitive, rather than an effective motivator. This usually leads to conflict, not improved performance. Tenzinga's Performance Management System is the solution to any performance management problem. It is an online active performance management system that can be accessed from anywhere with an Internet connection. Based on decades of research, this system carefully addresses the failures of all traditional performance management systems. It offers leaders a simple roadmap to successfully manage both exceptional and underperforming employees. It enables leaders and executives alike, to evaluate and
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recognize achievement of employees on a constant basis in a matter of seconds, turning recognition into results. With the featured Follow-up & Follow-thru process, leaders will ensure that problem areas are identified, addressed and corrected. Employees are invigorated on a consistent basis and challenged to perform at an elevated level throughout the year. The performance system provides employees with clearly defined expectations for their position and they will know exactly what it will take to meet and exceed those expectations. Employees will have the knowledge, ability and desire to work with leadership to create plans for their future, and then target their efforts to attain it.
This revolutionary system provides leaders with a “windshield” and not a “rear-view mirror”; meaning, the time that a leader spends with an employee at the end of the year is spent looking ahead rather than behind. The focus is on the development plan - allowing the leader and employee to build an “action plan” for the year on how the employee will improve in the core competencies/values of the organization. Leadership Forms are also included that assist the leader in coaching, mentoring and counseling.
How Does It Work?
Every employee has a specific username and password they use to log into their personal dashboard. Each position within the organization has tasks, standards and measurements developed and implemented within the system. Once a month, each leader enters a performance log for each member of his or her staff. This performance log is objective and is focused on what the employees have done and not how the leader “feels” or “think” about the employee’s performance. Tenzinga's system also builds an Org Chart for your organization that enables employees and leaders to view the organization and employees as a whole team. The structure of Tenzinga allows the General Manager to see down through the organization. It produces a transparency that exposes lazy leaders and ensures communication is active and effective. Performance management does not have to be a pain, but it can be the power behind great success. Leaders and organizations that want to become more than just a mediocre functioning entity realize the importance and vital significance of having an effective ongoing performance management system. The challenge is being open to a culture and organizational change that causes every position within the organization to strive for excellence on a daily basis. Employees always know how they are performing in their specific position. They are alerted when a performance log has been submitted for them. Since employees have received objective feedback from their leader throughout the year, the Annual Performance Reports take only minutes to complete at the end of the year. These reports are saved to employee dashboards, making them easily accessible for both employees and management.
2nd Quarter | Volume 29
33
Snap any Region Meeting page with the CP Clicker App on your smartphone to view upcoming Region Meeting information.
REGION MEETING NEWS >>>
Region meetings are held quarterly throughout the year. These meetings provide a unique opportunity to network with people in the utility industry. Speakers discuss topics that are current, informative and beneficial to utilities and related industries. Some recent topics include: updates on training, industry rules, reporting and regulation, insurance provisions, workplace safety, and what’s upcoming in new and innovative smart technology. TAUD encourages you to be ‘in-theknow’ and get involved in your region. For more information on how you can become involved with TAUD ‘s Region Meetings, please contact:
Region 2 Meeting Mark McKinney & Wayne Hastings, Region Leaders March 4, 2015
Larry Lewis (731)234-0380 | larrylewis@taud.org Region 1 Meeting Fred Hicks, Region Leader January 22, 2015 Meeting Location: Meadowview Conference Resort and Convention Center in Kingsport Attendance: 75 Speakers/Presenters: Andy Miles of Vaughn & Melton, Dina Gouge of McGill Associates, Craig Ingram of TN811, Gay Irwin and Kevin Rice of the Johnson City EFO, Louis Trivette of USDA RD, Ken Rea of First Tennessee Development District, and Bob Freudenthal, Mark Butler, Steve Roberts and Kirk Smith of TAUD. Thank You to Our Meeting Sponsor: Vaughn & Melton
Pictured: Richard Phillips, Gregg Morgan, Matt Wheeler, and Jaime Smith (NEKUD); Craig Ingram (TN811); Seth Rye (Rye Engineering); John West (TDEC)
Meeting Location: City of Alcoa Service Center Attendance: 99 Systems Entering the Water Contest: South Blount County U.D., Northeast Knox U.D., West Knox U.D., First U.D. of Knox County, the City of Alcoa, Hallsdale Powell U.D., Knox-Chapman U.D., the City of Maryville, TASS and Lenoir City Utilities Board
Thank You to Our Door Prize Contributors: ADC, Greenway Products, McGill Associates, JR Wauford, Aulick Chemicals, Southeastern Tank, Trilec, and TN811
Contest Winner: Northeast Knox Utility District
Next Meeting: July 23, 2015
Speakers/Presenters: Bob Bell of WRJZ, Chris Jones of Guthrie Sales, Ben Simerl of McGill Associates, Craig Ingram of TN811, John West of the Knoxville EFO, and Bob Freudenthal and Larry Lewis of TAUD.
Contest Judges: John West of TDEC, Craig Ingram of TN811 and Seth Rye of Rye Engineering
Thank You to Our Meeting Sponsors: McGill Associates and Guthrie Sales & Service Thank You to Our Door Prize Contributors: ADC, JR Wauford, McGill Associates, Consolidated Pipe, Guthrie Sales & Service, Rye Engineering, Trilec, Walter A. Wood, Aulick Chemicals, Smith Seckman Reid, and TN811 Next Meeting: June 3, 2015
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TENNESSEE UTILITY NEWS | www.taud.org
Region 3 Meeting Jimmy Langley, Region Leader March 26, 2015 Meeting Location: Cove Lake State Park Attendance: 50 Systems Entering the Water Contest: Clinton Utility Board, Luttrell-Blaine-Corryton U.D., Oneida Water & Wastewater Dept., Huntsville U.D., Lafollette Utilities and Maynardville U.D. Contest Winner: Maynardville Utility District Contest Judges: Greg Mize and Greg Simcox of the Knoxville EFO, Mary Short of RD and Craig Ingram of TN811
REGION 1: Fred Hicks REGION 2: Wayne Hastings Mark McKinney REGION 3: Jimmy Langley REGION 4: Penny Sutherland Buster Harmon REGION 5: Tom Faulk REGION 6: Cathy Dradt REGION 7: Lisa Porter REGION 8: JD Dethloff REGION 9: Scott Miller REGION 10: Tim Lawson REGION 11: Chandrika Winston
Bloomingdale Utility District West Knox Utility District First Utility District of Knox County Luttrell-Blaine-Corryton Utility District Hartsville Trousdale Utility District Byrdstown Water Department West Wilson Utility District South Giles Utility District Lawrenceburg Utility Systems Bradford Utility System Water Authority of Dickson County Ocoee Utility District Memphis Light, Gas & Water
Speakers/Presenters: Bob Bell of WRJZ, Jimmy Langley of LBCUD, Chuck Daniels of Walter A. Wood, Craig Ingram of TN811, Greg Mize and Greg Simcox of the Knoxville EFO, Mary Short of USDA RD, and Bob Freudenthal, Steve Roberts and Kirk Smith of TAUD. Thank You to Our Meeting Sponsor: McGill Associates Thank You to Our Door Prize Contributors: ADC, Wascon, McGill Associates, JR Wauford, Scientific Sales, Mission, Purafil, Emerson, Walter A. Wood and TN811 Next Meeting: June 4, 2015 Region 4 Meeting Penny Sutherland & Buster Harmon, Region Leaders March 18, 2015 Meeting Location: Convention and Events Center of the Cumberlands in Crossville Attendance: 59 Systems Entering the Water Contest: Warren County U.D., Crossville Water & Sewer, Byrdstown Water Dept., McMinnville Utilities, West Warren-Viola U.D., Jamestown Gas & Water, Bondecroft U.D. and Crab Orchard U.D.
Pictured: Top row: Seth Rye (Rye Engineering); Chris Hampton (USDA RD); Craig Ingram (TN811); David Phillips (TDEC) Bottom row: Chris Ramsey, Steve McCoy, Janice Lillard, Mayor Ryan Smith, Mike Graves, and Matthew Campbell (JG&W)
Hampton of USDA RD, Seth Rye of Rye Engineering and Craig Ingram of TN811 Speakers/Presenters: Bob Bell of WRJZ, Ben Simerl of McGill Associates Craig Ingram of TN811, David Phillips of the Cookeville EFO, Chris Hampton of USDA RD, and Bob Freudenthal of TAUD. Thank You to Our Meeting Sponsor: McGill Associates
Contest Winner: Jamestown Gas & Water
Thank You to Our Door Prize Contributors: ADC, H2O Technology, McGill Associates, Aulick Chemicals, JR Wauford, Walter A. Wood, Rye Engineering and TN811
Contest Judges: David Phillips of TDEC, Chris
Next Meeting: May 27, 2015
2nd Quarter | Volume 29
35
Region 5 Meeting Tom Faulk, Region Leader February 4, 2015
Region 7 Meeting Lisa Porter, Region Leader January 7, 2015
Meeting Location: West Wilson Utility District
Meeting Location: Brass Lantern Restaurant
Attendance: 51
Attendance: 54
Speakers/Presenters: Ben Bridell of American Flow Control, Joe Schmits of BAR Environmental, Craig Ingram of TN811, Thomas Killian of the Nashville EFO, Taylor Marable and Vance Hamilton of USDA RD, and Bob Freudenthal of TAUD.
Speakers/Presenters: Bob Domkowski of Flygt, William Beasley of TDEC, Jason Fryer of TN811, David Money and Will Pride of TDEC, and Kirk Smith and Dewayne Culpepper of TAUD.
Thank You to Our Meeting Sponsors: American Flow Control and BAR Environmental Thank You to Our Door Prize Contributors: ADC, Southern Pipe & Supply, McGill Associates, Hayes Pipe, Southeastern Tank, Trilec, Walter A. Wood, TN811 and Rye Engineering
Thank You to Our Meeting Sponsors: Nedrow & Associates and Lawrenceburg Utilities Thank You to Our Door Prize Contributors: ADC, Cahaba Water Solutions, Lawrenceburg Utilities, JR Wauford, TN811 and Rye Engineering Next Meeting: July 8, 2015
Next Meeting: TBA
Region 6 Meeting Cathy Dradt, Region Leader January 28, 2015
Region 8 Meeting J. D. Dethloff, Region Leader January 15, 2015 Meeting Location: G&C Supply
Meeting Location: ADC
Attendance: 45
Attendance: 80
Speakers/Presenters: Ken Brummett of Bio Chem, Pat Riley of Gibson County U.D., Jonathan Walters of G&C Supply, Jason Fryer of TN811, Brian Caton of Jackson EFO, Brenda Horner of USDA RD, and Dewayne Culpepper, Kirk Smith, Mark Butler, Tony Wyatt, Greg Baker and Larry Lewis of TAUD.
Speakers/Presenters: Gerry Harstine and Mark Slater, Jr. of ServLine, David Palmer of QS/1, Jason Fryer of TN811, David Money of TDEC, Doug Shelton of USDA RD, and Bob Freudenthal, Mark Butler, Kevin Gilliam, Dewayne Culpepper, Kirk Smith and Larry Lewis of TAUD. Thank You to Our Meeting Sponsor: QS/1 Thank You to Our Door Prize Contributors: ADC, QS/1, Hayes Pipe, JR Wauford, Southern Sales, Southeastern Tank, TN811 and Rye Engineering Next Meeting: July 29, 2015
Thank You to Our Meeting Sponsor: G&C Supply Thank You to Our Door Prize Contributors: ADC, G&C, TN811 and Rye Engineering Next Meeting: July 9, 2015
Region 9 Meeting Scott Miller, Region Leader March 19, 2015 Meeting Location: Greystone Golf Club Attendance: 47 Systems Entering the Water Contest: McEwen Water System, Second South Cheatham U.D., Centerville Water & Sewer, Water Authority of Dickson County, Vanleer Water Works and Pleasant View U.D. Contest Winner: Water Authority of Dickson County Contest Judges: Tom Moss of TDEC, Mike Wheeler of Rye
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TENNESSEE UTILITY NEWS | www.taud.org
Contest Winner: Athens Utility Board Contest Judges: Jason Fryer of TN811, Steve Chappell of CSA (retired), Anna West of USDA RD, and Crystal Piper of Hamilton County Stormwater Speakers/Presenters: Bob Bell of WRJZ, Jason Fryer of TN811, Gary Burris of the Chattanooga EFO, Clay Copeland of USDA RD, Chelle Whitmire-Reno of Southeast Tennessee Development District, and Bob Freudenthal, Dan Martin, Mark Butler and Larry Lewis of TAUD. Pictured: Jeff Allen and Jimmy Murphy (WADC); Warner Taylor (TCAT); Tom Moss (TDEC); Mike Wheeler (Rye Engineering); Scott Miller, Mike Adams, and Mike Chandler (WADC) Engineering and Warner Taylor of Tennessee Technology Center (retired) Speakers/Presenters: David Pine and Jonathan Cummings of Wascon, Ashley Richards of JR Wauford, Tom Moss of TDEC, Jonathan Boyce of USDA RD, and Bob Freudenthal,Kirk Smith and Larry Lewis of TAUD.
Thank You to Our Meeting Sponsors: Wascon and
JR Wauford
Thank You to Our Door Prize Contributors: ADC, C.I. Thornburg, JR Wauford, Hayes Pipe and Rye Engineering Next Meeting: June 18, 2015
Region 10 Meeting Tim Lawson, Region Leader February 25, 2015
Thank You to Our Meeting Sponsors: McGill Associates and Godwin Pumps/Xylem Thank You to Our Door Prize Contributors: Consolidated Pipe, McWane, McGill Associates, Rye Engineering, Daniel Peterson, Smith Seckman Reid, Walter A. Wood and TN811 Next Meeting: May 28, 2015
Region 11 Meeting Chandrika Winston, Region Leader February 11, 2015 Meeting Location: MLGW Joyce M. Blackmon Training Center Attendance: 39 Speakers/Presenters: David Pine of Wascon, Rod Yawn of ALX Enterprises, Jason Fryer of TN811, Eddy Bouzeid of the Memphis EFO, Joel Howard of USDA RD, Darryl Green of Certification Board, Nick Newman Chairman of TAUD Legislative Committee and Tony Wyatt, Dewayne Culpepper and Larry Lewis of TAUD. Thank You to Our Meeting Sponsors: Wascon and C.I. Thornburg Thank You to Our Door Prize Contributors: ADC, George Paris Co, C.I. Thornburg and TN811 Next Meeting: May 13, 2015 (Best Tasting Water Contest)
Pictured: Jason Fryer (TN811); Steve Chappell (CSA); Larry Burger (Athens Utility Board); Crystal Piper (Hamilton Co. Water Quality Program); Anna West (USDA RD)
Meeting Location: Eastside Utility District Attendance: 51 Systems Entering the Water Contest: Athens Utility Board, Hixson U.D., Ocoee U.D., and Tennessee American Water
2nd Quarter | Volume 29
Field’s Engineering Consultant Services, LLC Julie Jordan, Marketing Manager Mobile 787-4289 // Main Office 931-456-6071 juliejordan@fieldengineering.net // www.fieldengineering.net
Liberty Pumps™ Omnivore Pump, “It devours everything it FECS is a proud distributor of Liberty Pumps. Liberty Pumps is the leading U.S. manufacturer of pumping products for ground water and waste water removal in Residential and Commercial applications. Liberty Pumps offers a wide range of pump styles including: sump pumps, sewage pumps, effluent pumps, drain pumps, grinder pumps, & complete pre-assembled systems to meet your job requirements. If your Pump Stops working in the 3 years ,we replace it with a new one! Warranty starts over the day of replacement. Who else can say that ?
37
Providing Products for Our Greatest Resource: WATER
For more information on these and other products, call: Atwood, TN Office
Dandridge, TN Office
WATER & WASTE WATER 1-800-397-9419 1-800-238-3836 P.O. Drawer 459, 1105 State Route 77, Atwood, TN 38220 | Fax: 731-662-7219 P.O. Box 179, 974 Epco Drive, Dandridge, TN 37725 | Fax: 865-397-9419
www.gcsupplyco.com 38
TENNESSEE UTILITY NEWS | www.taud.org
2015 Tournament of Champions Tournament Sponsors
The TAUD Tournament Trail Committee would like to thank all of our Tournament Sponsors who have helped to support this event and the TUEC Scholarship Program.
Second Flight Open Class Tournament Honors Original Operator Expo Bass Tournament If you did not have a chance to compete in one of TAUD's recent Regional Tournaments, or if you do not qualify in the Top 30 of the Tournament of Champions, then be sure to join us for the Second Flight Open Class event on May 20th, 2015. This Tournament will be held on Old Hickory Lake with blastoff to follow 5 minutes after the Tournament of Champions “First Flight� event. Invite a friend or colleague and have fun competing for a 100% pay back, based on participation. Registrations for this event will be handled onsite the day of the tournament. Please see the next page for a detailed schedule of events. Door prizes and awards will take place following weigh-in proceedings. At least one team member must be present to win. For more information or online registration, please visit www.taud.org. You may also contact Kirk Smith at (615) 243-6490 or Dewayne Culpepper at (931) 607-6981 with further questions regarding tournament details. Be sure to stay tuned for a complete Tournament Trail recap, to be featured this fall in the TUN's Operator Issue!
2nd Quarter | Volume 29
Deep Water
American Development Corporation Wascon Sales & Service United Systems & Software Consolidated Pipe & Supply B.A.M. 2, Inc. C.I. Thornburg Rye Engineering, PLC PHG Energy LDA Engineering Southeastern Tank Wilson Bank & Trust Southern Sales M & H Kennedy Valve
Top Water
A.Y. McDonald Brass McWane Pipe ServLine/Sunbelt Insurance Group James C. Hailey & Co.
Friends of Fishing Hethcoat & Davis
39
Tournament Schedule & Information
Launch Site
Saunders Ferry Park & Recreation Area
Please visit the Hendersonville Parks website (www.hendersonvilleparks.org) for directions and information.
Registration & Pre-Tournament Check-in
3:00am CST
All activities will be held under the Large Shelter, adjacent to the launch ramp and parking lot.
Registration Fee
$75 (Cash Only)
All Registration fees collected are 100% returned to winnings. No portion of any registration fee is paid forward for this event. All fees must be paid in cash. Tournament officials do not have access to cashing any checks of any kind the day of the event.
Mandatory Pre-Tournament Meeting
5:00am CST
Meeting will include the drawing of numbers to determine the blastoff order. Instructions on the weigh-in proceedings will also be given at this time.
Blastoff
6:00/6:05am CST
First Flight will blastoff at 6:00am, or at safe light, with Second Flight participants beginning 5 minutes later.
Weigh-In
3:00/3:15pm CST
To avoid any penalties, First Flight participants must have their assigned boat number in the Big Blue Bucket located at the end of the dock finger by 3:00pm. Second Flight participants must have their assigned boat number in the Big White Bucket by 3:15pm.
Official Timekeeper
Verizon
Presentation of Awards
After weigh-in proceedings
Tournament officials will have camera and video production in process; please be mindful of any persons shooting. The Tournament Committee appreciates your cooperation.
40
TENNESSEE UTILITY NEWS | www.taud.org
2nd Quarter | Volume 29
41
UPCOMING CLASSES >>> Classes listed occur while this issue is current. For more information or to register for any of these classes, visit www.taud.org.
CHATTANOOGA
7/14 Cross Connection Renewal 7/15** Cross Connection Basic
CLARKSVILLE
Questions? Call us!
(615) 900-1000
Get complete information & register for any of these courses online at www.taud.org. Choose “Training”, then “List All” or select a specific category: Water Treatment / Distribution Wastewater / Collection Certification Prep Conferences Backflow Training Safety Natural Gas Commissioner Training FEES VARY DEPENDING ON CLASS Members $80-$330 Non- Members $90-$660 2-day class (*) 3-day class (**) 4-day class (***) 5-day class (****)
42
6/2 6/3 6/4 7/9
Safe Drinking Water Act Update Most Common Sanitary Survey Deficiencies Hydrant Setting, Maintenance, & Troubleshooting Emergency Operations
GATLINBURG
8/12** Business of Running a Utility Conference
6 hrs. Any Cert. 12 hrs. Any Cert.
6 hrs. 6 hrs. 6 hrs. 6 hrs.
Any Cert. WT/DS DS Any Cert.
6 hrs.
Any Cert.
JACKSON
6/2 Water Loss: Assessment & Solutions 6 hrs. WT/DS 6/3 Trench Excavation Competent Person 6 hrs. CS/DS 6/4 Confined Space Safety 6 hrs. Any Cert. 6/5 Flagger Certification 4 hrs. CS/DS 7/8 Emergency Operations 6 hrs. Any Cert. 7/21 Bacteriological Sampling 6 hrs. WT/DS 7/22* Bacteriological Monitoring & Reporting 12 hrs. WT/DS
KNOXVILLE
5/13 Water Loss: Assessment & Solutions 6 hrs. WT/DS 5/27** Cross Connection Basic 12 hrs. Any Cert. 6/15 Hydrant Setting, Maintenance & Troubleshooting 6 hrs. DS 6/16 Confined Space Safety 6 hrs. Any Cert. 6/17 Trench Excavation Competent Person 6 hrs. CS/DS 6/18 Flagger Certification 4 hrs. CS/DS 7/14 Bacteriological Sampling 6 hrs. WT/DS 7/15* Bacteriological Monitoring & Reporting 12 hrs. WT/DS 7/21 Global Harmonizing Systems/Hazard Communication 3 hrs. Any Cert. 7/22 TOSHA Safety Training 6 hrs. Any Cert. 7/23 TOSHA Bloodborne Pathogens 6 hrs. CS/WW
TENNESSEE UTILITY NEWS | www.taud.org
LEBANON
5/21 Operator Expo 6 hrs. Any Cert.
MEMPHIS
6/9 Cross Connection Renewal 6/10** Cross Connection Basic
MURFREESBORO
6 hrs. Any Cert. 12 hrs. Any Cert.
5/27 Intro to GPS Data Collection 6 hrs. DS/CS 6/4 Emergency Operations 6 hrs. Any Cert. 6/24 Flagger Certification 4 hrs. CS/DS 6/25 Febco Repair Class 3 hrs. Any Cert. 6/25 Watts Repair Class 3 hrs. Any Cert. 6/26 Conbraco Repair Class 3 hrs. Any Cert. 6/26 Wilkins Repair Class 3 hrs. Any Cert. 7/1 Hydrant Setting, Maintenance & Troubleshooting 6 hrs. DS 7/6**** Fundamentals of Water Treatment 12 hrs. WT 7/7 Cross Connection Renewal 6 hrs. Any Cert. 7/8** Cross Connection Basic 12 hrs. Any Cert. 7/21 Intro to Cyber Security in the Water & Wastewater Industry 6 hrs. Any Cert. 7/21** Practical Math for Wastewater Operators 12 hrs. WW 7/27**** Fundamentals of Collection Systems 6 hrs. CS 8/3**** Fundamentals of Wastewater Treatment 12 hrs. WW
Snap this page with the CP Clicker App on your smart phone to view The Training Station's complete listing of training opportunities OR to register for classes.
Cumberland Machine Co. 1008-C Whites CreekNorth Pike, Nashville, TN 37208 37207 1305 Fourth Avenue Nashville, TN Office (615)454-4661 | Fax (615) 255-7373 Fax (615)(615)953-3781 255-9585
Pump Services Division
Field Service Repair For Pumps & Pump Stations New Pump Sales Vertical Pump Repair Field Welding Service Field Mechanical Service Gearbox Repair
Machine Shop Division
Full Service Machine Shop Conventional And CNC Machining Large Diameter Turning And Milling Fabrication & Welding Services Onsite Mechanical Services Design And Engineering Services www.cumberlandmachine.com email: cballentine@cumberlandmachine.com
2nd Quarter | Volume 29
43
2015 OPERATOR EXPO
May 21 | James E. Ward Agricultural Center | 945 East Baddour Parkway | Lebanon, Tennessee
O perator in f ormation Operator Registration:
TAUD’s BIGGEST EVENT! Focusing on operators, plant supervisors and managers, this exhibition offers live demos and hands-on displays while also providing attendees an opportunity to meet vendors and learn about the latest services, supplies, tools, and equipment available to our industry today. The Expo also provides operators with a chance to meet other utility personnel from across the state on a fun and competitive level with various contests held throughout the day, including the Leak Repair and Backflow Repair challenges. However, the biggest competition will occur Wednesday, May 20th at TAUD’s Bass Tournament, held on Old Hickory Lake. The 2014 Tournament hosted 57 boats representing 113 participants. For more information about the Bass Tournament, please contact Dewayne Culpepper at (931) 607-6981 or Kirk Smith at (615) 243-6490.
h otel in f ormation
We encourage you to make reservations early as room blocks will fill up quickly.
TAUD Room Blocks Available:
Rates include hot breakfast. Be sure to mention TAUD when booking to receive discounted rate
Comfort Suites Holiday Inn Express
(615) 443-0027 (615) 994-3225
$7495 $10900
Other Area Hotels:
Please call for rates & availability.
LaQuinta Inn Hampton Inn & Suites Sleep Inn & Suites Econo Lodge Days Inn 44
(615) 470-1001 (615) 444-3445 (615) 449-7005 (615) 444-1001 (615) 449-5781
Wednesday, May 20th Thursday, May 21st
3:00 - 5:00pm 7:30 - 8:25am
CE Requirements:
Six (6) hours of Operator CE are available. To receive Continuing Education credit, you must meet the following criteria:
Arrive no later than 8:30am CST
(Must attend from 8:30am-3:30pm; no partial credit will be given)
Attend 3 demonstrations which apply to your license (Remember to have your nametag scanned after each demonstration)
Attend Rules & Regulations Update Turn in your completed CE form after last session
v en d or in f ormation
Booth Setup:
Wednesday, May 20th 12:00 - 5:00pm Thursday, May 21st 6:00 - 7:15am
Don’t Forget!
The fairgrounds provide access to water & electricity, but you must bring your own hoses & extension cords. Please also bring your own tablecloths, if desired, as booth tables are provided uncovered. For safety purposes, ALL vendors must exit the fairgrounds at Tennessee Blvd. - no exceptions!
Included:
Hot Breakfast Barbecue Lunch 2015 Operator Expo T-shirt [OPERATORS] Door Prizes! Door Prizes! Door Prizes! 6 Hours of CE Credit (good for one license; see requirements above) [VENDORS] Registration for two (2) representatives A table (6’) & two (2) chairs at each booth (Indoor & outdoor spaces available; indoor booths are 10’ x 10’)
TENNESSEE UTILITY NEWS | www.taud.org
OPERATOR REGISTRATION FORM please print Please make copies of this form for more than 4 registrants.
T-Shirts only guaranteed if registered by May 1st
S M L 1x 2x 3x
Registrant 2:________________________________________________Circle T-Shirt size:
S M L 1x 2x 3x
Registrant 3:________________________________________________Circle T-Shirt size:
S M L 1x 2x 3x
Registrant 4:________________________________________________Circle T-Shirt size:
S M L 1x 2x 3x
Utility/Company:__________________________________________________________ Address:_________________________________________________________________ City:____________________________________
State: ____
Zip: _____________
Utility Phone: (_______) - _______ - ______________ E-mail: ____________________________________________
Registration Fees: Number of Registrants Enter Fee Registration Cost Per Person $95 (by May 1st) X ________ X ________ Late Registration & Walk-Ins $125 (after May 1st) Total Registration Fees
= $ ______ = $ ______ = $ ______
Gates open at 7:30AM (CST). Be sure to check-in before 8:30am (CST) to qualify for Continuing Education.
Operators may receive 6 hours of CE credit toward any license. Must attend 3 demonstration sessions and the Rules & Regulations Update at the end of the day.
If preferred, you may use your Master Card, American Express, Discover or Visa. Only provide your credit card information on forms that are to be direct mailed or faxed. We cannot accept credit card information via email, including attachments. Credit Card Number: _____________________________ Exp. Date:___________ Amount: _______________ Card Holder Name: ______________________________ Signature: _________________________________ Billing Address: ______________________________________________________ Zip:_________________ Email for receipt:__________________________________________________________________________ Please send payment information or check (made payable to TAUD) to: TAUD | P.O. Box 8041 | Murfreesboro, TN 37133 Fax: (615) 898-8283
Using your smartphone, snap this page with the CP Clicker App to register for the Operator Expo.
2 Quarter | Volume 29 There will be NO REFUNDS issued for this event. Substitutes are always welcome. TAUD Refund Policy: nd
2015 OPERATOR EXPO - OPERATOR REGISTRATION
Registrant 1:________________________________________________Circle T-Shirt size:
45
VENDOR REGISTRATION FORM
2015 OPERATOR EXPO - VENDOR REGISTRATION
Please make copies of this form for more than 4 registrants.
please print
T-Shirts only guaranteed if registered by May 1st
Registrant 1:________________________________________________Circle T-Shirt size:
S M L 1x 2x 3x
Registrant 2:________________________________________________Circle T-Shirt size:
S M L 1x 2x 3x
Registrant 3* (additional $40/$45/$50, see below):________________________________Circle T-Shirt size:
S M L 1x 2x 3x
Registrant 4* (additional $40/$45/$50, see below):________________________________Circle T-Shirt size:
S M L 1x 2x 3x
Company:__________________________________________________Superbooster? ___ Diamond ___ Platinum Address:___________________________________________________ City:____________________________State: ____
Zip: ___________
Phone: (_______) - _______ - ______________ E-mail: __________________________________________________
___ Gold
___Silver
Attention Superboosters:
Even if you do not owe booth fees for this event, you must register to guarantee your booth space!
Registration Fees: TAUD MEMBERS Additional Registrants* Booth Registration Cost for Two $425 (by May 1st) _______ X $40 = st _______ X $45 = Booth Registration Cost for Two $525 (after May 1 ) Attending Only (no exhibit) $350 = NON-TAUD MEMBERS Booth Registration Cost for Two $775 _______ X $50 = Attending Only (no exhibit) $550 = Booth Item/Service/Sponsorship request: Additional Tables................................................................................................................._______ X $10 Outdoor Area - Large Equipment Display...........................(no charge; indicate size needed) ________ Electricity (bring extension cords)...............................................(no charge; check if needed) ___ Water (bring hoses)...........................................................................(no charge; check if needed) ___ Meal Sponsorship..............................................................................................................$100 T-Shirt Sponsorship...........................................................................................................$150 (T-Shirt Sponsorship requests must be received by April 24, 2015) Total Registration Fees
$ ______ $ ______ $ ______ $ ______ $ ______
= $ ______
= $ ______ = $ ______ = $ ______
If preferred, you may use your Master Card, American Express, Discover or Visa. Only provide your credit card information on forms that are to be direct mailed or faxed. We cannot accept credit card information via email, including attachments. Credit Card Number: _____________________________ Exp. Date:___________ Amount: _______________ Card Holder Name: ______________________________ Signature: _________________________________ Billing Address: ______________________________________________________ Zip:_________________ Email for receipt:__________________________________________________________________________ Please send payment information or check (made payable to TAUD) to: TAUD | P.O. Box 8041 | Murfreesboro, TN 37133 Fax: (615) 898-8283
46
Using your smartphone, snap this page with the CP Clicker App to register for the Operator Expo.
TAUD Refund Policy: There will be NO REFUNDS issued for this event. Substitutes are always welcome. TENNESSEE UTILITY NEWS | www.taud.org
2nd Quarter | Volume 29
47
2015 Annual Meeting & Member Appreciation Celebration June 9 | TAUD Office | 840 Commercial Court | Murfreesboro, Tennessee | (615) 896-9022
No Registration Fees
While there is no charge to attend any of the day’s events, you must register in order to attend the training and/or Member Appreciation dinner so that we may plan accordingly. If you are unsure if you are registered, please call our office as soon as possible to confirm.
Annual Business Meeting
Please note that if you plan to attend the Annual Business Meeting, only one (1) representative per utility will be eligible to vote. We suggest that you appoint a voting representative for your utility prior to the meeting.
Golf Tournament
TAUD will not be hosting a golf tournament in conjunction with this year’s Annual Meeting. We encourage you to participate in the TUPAC Golf Tournament at the 2015 Business Conference this August. Complete details and registration information for the tournament will be sent in the coming weeks.
Member Appreciation Celebration
We hope you will join us for an evening of food, friends, and fun as we host the First Annual Member Appreciation Celebration. It’s our way of saying “Thank You” for your continued support and loyalty to TAUD!
Food!
Chicken, fish & all the fixin’s (catered by Miller’s Grocery)
Friends!
That’s YOU - the finest folks on Earth
Fun!
Kick back, relax & enjoy a few rounds of cornhole, horseshoes, Bingo & more
Schedule of Events Tuesday , June 9th
Four (4) Hours of TAP & Commissioner Training Available!
10:00am - 11:00am Annual Business Meeting Lunch (on your own) 11:00pm - 12:30pm 12:30pm - 4:30pm Sessions 5:00pm - 8:00pm First Annual Member Appreciation Celebration
Session Topics CYBER SECURITY It’s real...and it’s scary!
Hackers are not just living in the US. If you use a computer to do business, you are susceptible. If you use SCADA Systems, you are susceptible. Are you doing everything you can to protect your customers & your system?
12:30pm - 2:30pm “Criminal Enterprises & Foreign Intelligence Services Targeting Industrial Control Systems” Speaker: Special Agent Scott Augenbaum, FBI 2:30pm - 4:30pm “Protecting Your Customers’ Personal Information in the Event of a Data Breach” Speaker: Janet Smith, Bailey Special Risk
Hotel Information Reservation Deadline: May 15 th
DoubleTree Hotel 1850 Old Fort Pkwy. Murfreesboro, TN 37129 (865) 436-9211 Room Rate: $99 S/D
We strongly encourage attendees to make reservations as soon as possible. Room availability in Murfreesboro will be extremely limited this week due to Bonnaroo and Country Music Fest events also in the area. 48
TENNESSEE UTILITY NEWS | www.taud.org
REGISTRATION FORM please print Please make copies of this form for than 4 registrants
Annual Meeting | June 9, 2015 TAUD Office & Training Station - Murfreesboro You may also register on-line at www.taud.org
Please submit form by May 22, 2015
Registrant 1:_________________________________ Registrant 2:_________________________________ Registrant 3:_________________________________ Registrant 4:_________________________________ Utility/Company E-mail:____________________________________________________________________ Address:________________________________________City:____________________ St:___ Zip:_______ Event Registration & Fees:
Please check all that apply
___TAUD Annual Business Meeting........................................................................................................................... $0 Utility Attendees ONLY: Please be sure to appoint/elect a voting delegate prior to meeting.
___ Optional Continuing Education: Cyber Security Awareness Training.................................................... $0 Four (4) hours of TAP & Commissioner Training available.
___Member Appreciation Celebration - FISH FRY............................................................................................... $0 There is no cost to attend, however we must provide a head count for catering purposes.
___Spouse/Guest Registration.................................................................................................................................... $0 Includes dinner and festivities.
Spouse/Guest of Registrant 1:_________________________________
Spouse/Guest of Registrant 2:_________________________________
Spouse/Guest of Registrant 3:_________________________________
Spouse/Guest of Registrant 4:_________________________________
Total Attending Training: ______
Total Attending Dinner: ______
Total Amount Due: $0.00
Please send completed forms to: TAUD | P.O. Box 2529 | Murfreesboro, TN 37133 Fax: (615) 898-8283
2015 ANNUAL MEETING REGISTRATION
Utility/Company:______________________________________________ Phone: (_____) ______-_______
Using your smartphone, snap this page with the CP Clicker App to register for this event.
TAUD Refund Policy: There will be NO REFUNDS issued for this event. Substitutes are always welcome.
2nd Quarter | Volume 29
49
2015 Business of Running a Utility Conference
August 12-14 | Gatlinburg Convention Center | 234 Historic Nature Trail | Gatlinburg, Tennessee
h otel in f ormation
We encourage you to make reservations early as all accomodations are first come, first served.
TAUD Room Blocks Available:
Rates include hot breakfast. Be sure to mention TAUD when booking to receive discounted rate
Conference Schedule Six (6) Hours of Operator CE Credit & Eight (8) Hours of TAP & Commissioner Credits Available!
Wednesday, August 12
8:00am TUPAC Golf Tournament 10:00am TUPAC Trap Shoot 10:00am - 4:00pm Vendor Setup 1:00pm - 6:00pm Registration Opening Reception & 4:30pm - 7:00pm TUPAC Silent Auction
Thursday, August 13
7:30am - 9:30am Continental Breakfast 9:30am - 11:00am Super Session, Awards, Best Tasting Water Contest 12:00pm - 1:00pm Lunch 1:00pm - 4:00pm Sessions
Friday, August 14
7:00am - 8:30am Breakfast 8:30am - 11:30am Sessions
Park Vista
(865) 436-9211
$11600
Hampton Inn
(865) 436-4878
$9900
Clarion Hotel
(865) 436-5656
$12200
Glenstone Lodge
(865) 436-9361
$7900
Reservation Deadline: July 31
st
Reservation Deadline: Call for information
Reservation Deadline: Call for information
Reservation Deadline: July 20
st
Hilton Garden Inn
(865) 436-0048 $13900 Reservation Deadline: July 17th Suites from $16900 Greystone Lodge at the Aquarium
(800) 451-9202
$10900
Reservation Deadline: Call for information
Historic Gatlinburg Inn (865) 436-5133
Reservation Deadline: Call for information
$9000
Using your smartphone, snap this page with the CP Clicker App to register for this conference. 50
TENNESSEE UTILITY NEWS | www.taud.org
REGISTRATION FORM please print
Utility:_____________________________________________________
Phone: (_____) ______-_______
Registrant 1:_________________________________ Registrant 2:_________________________________ Address:_____________________________________ Guest 1:_____________________________________ City:______________________ St:____ Zip:________ Guest 2:_____________________________________ By July 24, 2015 TAUD Members - Full Conference..............................................................................................$325 Includes all technical sessions, meals & entrance into the Exhibit Hall.
TAUD Non-Members - Full Conference.....................................................................................$620 Includes all technical sessions, meals & entrance into the Exhibit Hall.
Spouse/Guest Meal Registration (Member/Non-Member) Thursday morning breakfast-in the Exhibit Hall Thursday Lunch-in the Exhibit Hall Friday Morning Breakfast Buffet
_____ x $20 _____ x $20 _____ x $20
= $______ = $______ = $______
Amount Due: $_________ After July 24, 2015 TAUD Members - Full Conference..............................................................................................$375 Includes all technical sessions, meals & entrance into the Exhibit Hall.
TAUD Non-Members - Full Conference.....................................................................................$725 Includes all technical sessions, meals & entrance into the Exhibit Hall.
Spouse/Guest Meal Registration (Member/Non-Member) Thursday morning breakfast-in the Exhibit Hall Thursday Lunch-in the Exhibit Hall Friday Morning Breakfast Buffet
_____ x $20 _____ x $20 _____ x $20
= $______ = $______ = $______
Amount Due: $_________
One Day Only - Thursday..................................................................................................................................$170 Includes technical sessions, meals & entrance into the Exhibit Hall on Thursday.
After July 24, 2015...........................................................................................................$275 Spouse/Guest Meal Registration (Member/Non-Member) Thursday morning breakfast-in the Exhibit Hall _____ x $20 = $______ Thursday Lunch-in the Exhibit Hall _____ x $20 = $______
Amount Due: $_________
If preferred, you may use your Master Card, American Express, Discover or Visa. Only provide your credit card information on forms that are to be direct mailed or faxed. We cannot accept credit card information via email, including attachments.
Credit Card Number: _____________________________ Exp. Date:___________ Amount: _______________ Card Holder Name: ______________________________ Signature: _________________________________ Billing Address: ______________________________________________________ Zip:_________________ Email for receipt:__________________________________________________________________________ Please send payment information or check (made payable to TAUD) to: TAUD | P.O. Box 8041 | Murfreesboro, TN 37133 Fax: (615) 898-8283 2nd Quarter | Volume 29
2015 BUSINESS CONFERENCE - OPERATOR REGISTRATION
Please make copies of this form for more registrants as neededed The Business of Running a Utility Conference | August 12 - 14, 2015 Gatlinburg Convention Center- Gatlinburg You may also register on-line at www.taud.org
51
2015 BUSINESS CONFERENCE - VENDOR REGISTRATION
The Business of Running a Utility Conference & Exhibit Hall August 12 - 14, 2015 Gatlinburg Convention Center- Gatlinburg You may also register on-line at www.taud.org
Send your payment information or check, made payable to TAUD to: TAUD P.O. Box 8041 Murfreesboro, Tennessee 37133-8041 Fax: (615) 898-8283 Questions? (615) 896-9022
*Superboosters: Even if you do not owe booth fees for this event, you must register to guarantee your booth space.
Registrant 1:_________________________________Registrant 2:______________________________________ Registrant 3* see below:___________________________Registrant 4* see below:__________________________________ Company:__________________________________________________Superbooster? ___ Diamond ___ Platinum Address:___________________________________________________ City:____________________________State: ____
___ Gold
___Silver
Zip: ___________
Phone: (_______) - _______ - ______________E-mail: ____________________________________________ TAUD MEMBERS Additional Registrants*/Booths Booth Registration for Two $675 (by July 24), plus _______ x $50 = $ ______ Booth Registration for Two $775 (after July 24), plus _______ x $50 = $ ______ Additional booths..............................................................................................................._______ x $250 = $ ______ Attending only (no exhibit) $375 = $ ______ = $ ______ Attendee list (available after conference) $100 Superboosters receive this at no charge NON-TAUD MEMBERS Booth Registration for Two $1,200 (by July 24), plus _______ x $50 = Booth Registration for Two $1,300 (after July 24), plus _______ x $50 Additional booths................................................................................................................._______ x $400 = Attending only (no exhibit) $600 = Attendee list (available after conference) $200 =
$ ______ = $ ______ $ ______ $ ______ $ ______
Booth Preference (provide booth numbers in accordance with Exhibit Hall layout; choices are not guaranteed). 1st choice________ 2nd choice________ 3rd choice_________
Booth Item/Service/Sponsorship request: Electricity included in booth fee Additional tables................................................................................................................._______ x $30 Additional chairs................................................................................................................._______ x $5 Exhibit Hall Breakfast Sponsor (receive sponsorship recognition) $125 Exhibit Hall Door Prize Sponsor (receive sponsorship recognition) $25
= = = =
$ ______ $ ______ $ ______ $ ______
Please list spouse or children attending Exhibit Hall Breakfast and/or Lunch: _______________________ $20 x _____ breakfast(s) = _______________________ $20 x _____ breakfast(s) = _______________________ $20 x _____ lunch(es) = _______________________ $20 x _____ lunch(es) =
$ ______ $ ______ $ ______ $ ______
Total Amount Due = $ ______ If preferred, you may use your Master Card, American Express, Discover or Visa. Only provide your credit card information on forms that are to be direct mailed or faxed. We cannot accept credit card information via email, including attachments.
Credit Card Number: __________________________Exp. Date:_________Amount: ____________ Card Holder Name: __________________________Signature: _____________________________ Billing Address: ______________________________________________ Zip:_________________ 52
E-mail for receipt:______________________________________________
TENNESSEE UTILITY NEWS | www.taud.org
ADVERTISER INDEX >>> Alliance Water Resources pg. 32 American Development Corporation Inside Front Cover C2RL Engineers pg. 22 C.I. Thornburg pg. 29 Crom Corporation pg. 41 Cumberland Machine Company pg. 43 Fields Engineering pg. 37 G & C Supply Company pg. 38 Joel B. Spaulding & Company pg. 36 Mainstream Commercial Divers pg. 15 McGill Associates pg. 34 Pittsburg Tank & Tower Company pg. 15 Raymond James pg. 25 Southeastern Tank Back Cover Southern Corrosion pg. 18 Tennessee Utility Assistance pg. 4 Thornton, Musso, and Bellamin pg. 10 TrenchSafety & Supply pg. 30 Wascon pg. 30 Wiley Bros.-Aintree Capital Inside Back Cover
Interested in Advertising?
Ad Submiss
1st Quarter Issue 2nd Quarter 3rd Quarter Issue 4th Quarter Issue Issue
Ad Dimensio
Two of TAUD's most valuable resources, the Membership Directory & Training Station Wall Calendar are published annually. While the Directory is only distributed to members of the Association, the Calendar is directly mailed to every active operator and utility in the state.
Please Note:
Width 3.5625” 3.5625” 7.375” 7.375” 9”
Height 2.0313” 4.3125” 4.3125” 8.875”
12”
Artwork should be sub in one of the followin mitted in high reso graphics g formats: lution (300 sho .tiff, .eps dpi) format nec uld be embedded or .pdf. Fon into essary for to e-mail, print is CMY the artwork. The ts & please con color K. If artw or vanessa tact ork is too large sol�s@taud Vanessa Solís at (615) 900 .org -1015 PLEASE MAI L PAYMEN TAUD T TO: P.O. Box 8041 Murfree sboro, TN 37133-8 041
B&W Ads Business Card 1/4 page 1/2 page Full page
Per Issue $200 $350 $500
$750
Full Year $500 $1200
$1800 $2400
Color Ads Per Issue Full Year Business Card $400 1/4 page $1100 $850 $3200 1/2 page $1425 $50 Full page 00 $1920 Inside Co $6670 ver $2400 Back Cover $8600
Tennessee Utility News st
9 12 17
2nd Quarter | Volume 29
Pricing:
rk:
$2400 $8600 Company A PUBL _________ AT I O N ___I C___ F THE TENNE ___O___ Contact Nam REG SSEE A ______ S O C I AT e ______I O N N E W S | U P C O___ ___S___ MING O _________ ___I O N O F U T I L I T Y D I S P E R AT O Phone ___ TRICTS ___ R TRAI Che ___ ck N ING _________ desired pla _________ CTIVIT _____ |&Asize cem , 1 Q u a r t e r 2 0 1 5 _________ color : Y F E E C O N T R I B U Tent | Vol. 2 E-mail ___ _________ ORS | 9 _________ CONFE _________ RENCE _________ HIGHL ___ Issues IGHTS Billing Add _________ to run ad: ress ______ _________ _________ ___ ( ) Full Year City ______ _________ ( st ) 1 Quarte _________ _________ r ___ _ ___ ( nd ) 2 Quarte _________ State ___ ____Zip ___ _________ r ( ) 3 rd Qu ____ _______ arter Payment ( ) 4 th Qu Enclosed arter To pay by Please Inv credit car oice TECHN d, contac Circle: Col OLOGY t Carol Mim or OR Blk ISSUE s at (615) & Wht 900-1013. Size of ad: By signing this I agre e to the deta ( ) Busine ils & term Signature ss car s indi d cated on ( ) 1/4 Pag _________ this form _________ : e ( ) 1/2 Pag _________ e _________ ____ ( ) Full Pag ( ) Inside e Cover ( ) Back Cover
By advertising in one, or all, of TAUD's publications, you're not only making an investment in your business, but also ensuring that your message directly reaches your target audience. For more information, please contact Vanessa Solis at (615) 900-1015 or by e-mail at vanessasolis@taud.org.
es:
January 1 st April 1 st July 1 st October st 1
ns for Artwo
Size Business Card 1/4 Page 1/2 Page Full Page (w/o blee d) Full Page (with blee d)
Associate Members are welcome to advertise in any of TAUD's publications, including the Tennessee Utility News (TUN) magazine, the annual TAUD Membership Directory and Training Station Wall Calendar. A quarterly magazine, the TUN has an average annual circulation of 20,000 recipients, consisting of readers in the water, wastewater and natural gas industries. This includes managers, operators, state legislators, rural and economic community development officials, as well as state and federal agencies. The TUN is also available to read on e-reader and tablet devices, via issuu.com.
ion Deadlin
20 48
Wastew ater Bi osolid s Upda AW WA te Water Compl L iance U oss Softwar e & pdate H o w Te Increa lematics Can se Prod H uctivit elp Utilities y Manag ing Wa Distrib t u t i o n Tae r Q u a l i t y i n Yo u r nks 2 0 15 C ram Se ssion R egistra tion Fo rm
Hendersonv Utility ille Embracing TeDistrict chnology to Ensure Water Quality
53
GAME - SPOT THE DIFFERENCES
Find 10 differences between the original photo (pictured top) and the altered photo (pictured bottom).
frog Find ge 26 n pa o54
TENNESSEE UTILITY NEWS | www.taud.org
2nd Quarter | Volume 29
55
P.O. Box 2529 Murfreesboro, TN 37133-2529 www.taud.org
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southeasterntank.com 60 Vesta Road • Lebanon, TN 37090 • p. 615.466.5220 • f. 615.466.5222