A P U B L I C AT I O N O F T H E T E N N E S S E E A S S O C I AT I O N O F U T I L I T Y D I S T R I C T S
4 t h Q u a r t e r 2 0 17 | V o l . 3 1
R E G I O N N E W S | U P C O M I N G O P E R AT O R T R A I N I N G | C O N F E R E N C E H I G H L I G H T S | 2 0 17 A W A R D S O F E X C E L L E N C E
Tennessee Utility News O P E R AT O R I S S U E
1 0 New Certification Prep Courses for
Water Treatment Launch in 2018
18 Unaccounted For Water: The
Phantom of the Forgotten City
Utility Spotlight:
Lawrenceburg Utility Systems
4 2 Case Study: Using UV CIPP Lining to Rehab Sewer Pipe 4 4 2017 Compensation & Benefits Survey Information
The results are in!
Pre-order your copy today.
2017
Compensation & Benefits Survey Results
See page 44 for complete details. 2
TENNESSEE UTILITY NEWS | www.taud.org
TAUD SUPERBOOSTERS >>> Superboosters are Associate Members that provide sponsorship for TAUD events and more...
American Development Corp. Core & Main Cumberland Insurance Agency Kidwell & Company Next Generation Underwriters Rye Engineering, PLC ServLine Southeastern Tank, Inc. Tennessee Utility Assistance Wascon, Inc. Wiley Bros.-Aintree Capital LLC Branstetter Stranch & Jennings Brenntag Midsouth C.I. Thornburg Co., Inc. Consolidated Pipe & Supply GRW Engineers, Inc. Jackson Thornton & Co., P.C. James C. Hailey & Co. Master Meter, Inc. McWane Ductile National Meter & Automation S & S Utility Sales, LLC Sherrard Roe Voigt & Harbison, PLC Southern Pipe & Supply Southern Sales Co. Tennessee 811 W & W Engineering, LLC Wilmington Trust, N.A. Xylem, Inc.
4th Quarter | Volume 31
ECO-TECH, Inc. John Bouchard & Sons Company M&H Kennedy Valve McGill Associates, P.A. Smith Seckman Reid, Inc. Tencarva Machinery Company
Alliance Water Resources Insituform Technologies Jacobs Engineering Kazmier & Associates, Inc. Kentucky Glass Lined Tank Systems, Inc. Magnolia River Services Southern Vac Stringfellow Inc. United Systems & Software, Inc. USDA Rural Development Veteran Management Services
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UTILITIES
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ASSOCIATES
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Over 700 members strong, TAUD is the source for utilities and industry enterprises to network, share knowledge and strengthen the water, wastewater & natural gas utilities in Tennessee.
Join today by visiting www.taud.org.
Fast Financing! TUA works with you to get your utility needs financed quickly so you can focus on providing quality service to your customers. Financing opportunities from $150,000 to $50,000,000 available, with terms up to 30 years.
For more information, contact TUA today:
Mark L. Butler
Registered Municipal Advisor
615.557.5780
MarkLButler@taud.org PO Box 291924 Nashville, TN 37229 Tennessee Utility Assistance, LLC (TUA), a subsidiary of the Tennessee Association of Utility Districts, is a federally registered municipal advisor with the Securities and Exchange Commission (SEC) and the Municipal Securities Rulemaking Board (MSRB).
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TENNESSEE UTILITY NEWS | www.taud.org
Drexel Heidel | President West Knox Utility District
OFFICE FAX WEB EMAIL
ADMINISTRATIVE
TAUD 2017-18 Officers & Board of Directors
Donald L. Scholes | General Counsel DonScholes@taud.org (615) 579-7569
TRAINING STATION
Phillip Combs NRWA Director Alpha-Talbott Utility District |
Carter Woodruff Consolidated Utility District Dina Gouge | Associate Representative Southeastern Tank VITAL FOR TENNESSEE’S FUTURE
Brent Ogles | Education Manager BrentOgles@taud.org (615) 556-6002 John Shadwick | Training Specialist JohnShadwick@taud.org (615) 804-4069 Kevin Gilliam | Training Specialist KevinGilliam@taud.org (931) 636-1671 Allison Stephens Hite | Education Assistant AliStephens@taud.org (615) 900-1000
CIRCUIT RIDERS
Bruce Giles First Utility District of Knox County
Freddie Weston West Wilson Utility District
Vanessa Sol�s | Publications & Advertising VanessaSolis@taud.org (731) 352-8256
Kirk Smith | Business Development KirkSmith@taud.org (615) 243-6490
Michael K. Adams Water Authority of Dickson County
Allen Joslyn Big Creek Utility District
Beth Hardiman | Event Planning & Member Services BethHardiman@taud.org (615) 900-1014
Mark L. Butler | Finance MarkLButler@taud.org (615) 557-5780
Tim Pelham | Treasurer West Warren-Viola Utility District
Mike Green Warren County Utility District
Penny Funk | Office Manager PennyFunk@taud.org
Melanie Sain | Accounting Specialist MelanieSain@taud.org (615) 900-1015
Nick Newman | Secretary Memphis Light, Gas & Water
David Collett North West Utility District
Bob Freudenthal | Executive Director BobFreudenthal@taud.org
Carol Mims | Bookkeeper CarolMims@taud.org (615) 900-1013
Pat Riley | Vice-President Gibson County Utility District
Charlie Anderson Bloomingdale Utility District
(615) 896-9022 (615) 898-8283 www.taud.org taud@taud.org
Tony Wyatt | West TN Field Supervisor TonyWyatt@taud.org (731) 415-9101 Michael Keeton | East TN Water Circuit Rider MichaelKeeton@taud.org (865) 660-6454 Larry Lewis | Source Water Protection Technician LarryLewis@taud.org (731) 234-0360 Greg Baker | Groundwater Specialist/IT Specialist GregBaker@taud.org (731) 225-5240 Dewayne Culpepper | Wastewater Technician DewayneCulpepper@taud.org (931) 607-6981 Justin "J.W." Griffin | Middle TN Water Circuit Rider JustinGriffin@taud.org (731) 819-2679
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IN THIS ISSUE >>>
8 2018 Tournament Trail Series Information 9 Upcoming Events 10 Certification Prep: New Courses for Water Treatment Launch in 2018 12 Highlights: 2017 Business of Running a Utility Conference & Exhibit Hall 14 2017 Awards of Excellence 16 A Tale of Two Pumps: Smith U.D. Operators Design Booster Station Under $10,000 18 Unaccounted For Water: The Phantom of the Forgotten City 22 A Water Tank Guy Walks Into a Wastewater Plant... 26 Case Study: Using UV CIPP Lining to Rehab Sewer Pipe 30 Counsel's Corner: Conflicts of Interest for Utility Officials: Refrain, Reveal or Recuse 34 Capital Asset Planning Related to Depreciation 37 Region Meeting News 40 Upcoming Classes: TAUD Training Station Schedule 42 Conference Registration: Administrative Professionals 44 2017 Compensation & Benefits Survey Information 45 Advertiser Index 46 Game: Spot the Differences Can you find the frog hidden somewhere in the graphics or photos of this issue? Same size & color as shown here. Answer on page 46. Happy Hunting! Executive Editor Managing Editor & Art Direction Assistant Editor Article Contributors
| | | |
Penny Funk Vanessa SolĂs Beth Hardiman Mark L. Butler, Dustin Dowdy, J.W. Griffin, Beth Hardiman, Larry Lewis, Roy Mundy P.E., Lisa Porter, Melanie Sain, Don Scholes, John Shadwick, Tracy Weaver
Tennessee Utility News is published quarterly by the Tennessee Association of Utility Districts. TAUD assumes no responsibility for opinions or statements of facts expressed by contributors. Advertisements and editorials do not represent official policies of the Association. The right to publish, edit or deny publishing and material submitted for publication is reserved by TAUD. To submit editorial or advertising content, or to update your mailing information, please contact Vanessa SolĂs at (731) 352-8256 or vanessasolis@taud.org.
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TENNESSEE UTILITY NEWS | www.taud.org
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Learn more at go.sensus.com/taud/omni.
4th Quarter | Volume 31
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2018
Tournament Trail Series FRIDAY, MARCH 16TH
Kentucky Lake | Paris Landing State Park & Marina
Kentucky Lake Bass Challenge Presented by: American Development Corp. Grand Prize: $1,000 Kentucky Lake Crappie Challenge Presented by: Rye Engineering PLC Grand Prize: $500
FRIDAY, APRIL 13TH
J. Percy Priest Lake | Fate Sanders Marina
J. Percy Priest Lake Bass Challenge Presented by: Southeastern Tank Grand Prize: $1,000 J. Percy Priest Lake Crappie Challenge Presented by: [TBA] Grand Prize: $500
FRIDAY, MAY 11TH
Old Hickory Lake | Bull Creek Boat Ramp at Flipper’s
Old Hickory Lake Mega Bass Challenge Presented by: J.R. Wauford & Co.
Eight Hourly Weigh-ins [$250 awarded at each weigh-in]
Grand Prize: $1,000
Multiple sponsorships opportunities are available. For more information & complete tournament details, visit www.fishtaud.org or contact Kirk Smith, Tournament Director, at (615) 243-6490 or kirksmith@taud.org.
EVENT CALENDAR >>> Conference & event details subject to change. For the most current information or to register, please visit www.taud.org or call (615) 896-9022.
Administrative Professionals Conference
DEC
7-8 FEB/MAR 28/1-2 MAY 17
9 hrs TAP; 6 hrs Commissioner & Municipal Utility Official Training
Airport Embassy Suites Hotel Nashville Register by Nov. 17 Utility Technology Conference
12 hrs PDH & Operator CE Credit
Music Road Hotel Pigeon Forge
Register by Feb. 16
Operator Expo
6 hrs Operator CE Credit
James E. Ward Ag Center Lebanon Register by May 4
Follow TAUD! @TAUDtweets 4th Quarter | Volume 31
Tennessee Association of Utility Districts
@TAUDwater 9
Certification Prep:
New Courses for Water Treatment Launch in 2018 John Shadwick | Training Specialist Tennessee Association of Utility Districts
Beginning in January 2018, TAUD will be offering a series of new courses designed to help new operators gain basic knowledge and skills for operations and compliance. These courses are intended to address the low pass rate experienced on the certification exam. The approach will be two-fold. There will be three new basic courses. Each designed for a particular level of certification. In addition, TAUD will begin offering a series of three-day classes that will thoroughly cover a particular operation in detail.
2. This course will cover all the operational topics required for operators of groundwater systems under the direct influence of surface water. Operators who complete this class will earn four (4) months of operation experience and six (6) hours of continuing education toward a Grade 2 water treatment license.
For Grade 3 and 4 water treatment plant operators, a three-week course is offered. This course is the Water Treatment Operations for Grades 3 & 4 Operators. Attendees are required BASIC SKILLS COURSES to register for each week separately and must For Grade 1 water treatment operators, a four- attend both Weeks 1 & 2 before attending Week day Water Treatment Operations for Grade 1 3. This course will cover all the operational topics Operators course will be offered. Topics that required for operators of surface water systems. apply to all water treatment grades will be Operators who complete this class will obtain covered, with an emphasis on those operations topics relative to true groundwater systems. WATER TREATMENT OPERATIONS TRAINING Operators who complete this class will earn four Registrants will need to bring a scientific calculator to class, as well as a copy of the (4) months of operator experience and six (6) Water Treatment Plant Operations Manual hours of continuing education toward a Grade 1 from Sacremento State Water Programs. These water treatment license. manuals can be downloaded from www.owp. csus.edu/courses/drinking-water.php. For Grade 2 water treatment plant operators, a two-week course is offered: Water Treatment Grade 1 operators will need to download Operations for Grade 2 Operators. Attendees will Volume 1 of the manual; Grades 2-4 will need Volumes 1 & 2. Additional handouts & be required to register for each week separately information will be provided in class. and must attend Week 1 before attending Week
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TENNESSEE UTILITY NEWS | www.taud.org
credit for three (3) months of operator experience toward a Grade 3 water treatment license, four (4) months of operator experience toward a Grade 4 license, and 12 hours of continuing education toward a Grade 3 or 4 water treatment license. These courses have been designed to thoroughly address each of the processes potentially encountered at each type of treatment plant, aid in operations and compliance, and equip operators to prepare for their certification exam.
2018) and the Cookeville Water Quality Control Center (October 16-18, 2018). For more information on this training contact John Shadwick at (615) 804-4069 or johnshadwick@taud.org. Membrane Water Treatment Class – A three-day course designed to cover all aspects of membrane filtration operations, evaluation and compliance. This class will be held at the Hendersonville Water Treatment Plant March 21-23, 2018. For more information, contact J.W. Griffin at (731) 819-2679 or justingriffin@taud.org.
ADVANCED COURSES
Coagulation & Flocculation – This class will cover all aspects of the coagulation/flocculation process, as well as jar testing. It will be offered at the TAUD Training Station on April 3-5, 2018. For more information contact John Shadwick at (615) 804-4069 or johnshadwick@taud. org.
Granular Media Filtration - A three-day course designed to cover all aspects of granular media filtration operations, evaluation and compliance. It will be offered at the Kingsport Water Treatment Plant (March 13-15,
Watch your email and the TAUD website for more course offerings as they are developed.
These courses will address one particular operational process. They are designed to exhaust the topic, provide three-months operator experience toward certification, and up to 12 hours continuing education credit toward any water treatment license.
4th Quarter | Volume 31
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TENNESSEE UTILITY NEWS | www.taud.org
Highlights:
2017 Business of Running a Utility Conference Beth Hardiman | Event Planning & Member Services Tennessee Association of Utility Districts
The 2017 Business of Running a Utility Conference was held at the Gatlinburg Convention Center August 9-11 and was the largest Business Conference to date with over 750 attendees and 125 vendor booths. This year's conference also saw the Association's largest TUPAC Golf Tournament, Trap Shoot, and Silent Auction fundraising efforts. The opening Super Session featured personality David Browning as the Mayberry Deputy who has an uncanny resemblance to Barney Fife of The Andy Griffith Show. The Mayberry Deputy entertained the crowd with his humor and storytelling while inspiring attendees at the same time. The statewide Best Tasting Water Contest also took place during the opening Super Session. Winchester Utilities, the Region 6 finalist, was selected as the statewide winner and will represent Tennessee at the Great American Taste Test in February 2018 in Washington DC. TAUD would like to congratulate all of our regional winners. The Business Conference provides 6 hours of continuing education credit for TAP participants, Commissioners, Utility Municipal Officials, operators, and professional
Pictured: Adam Denton of Winchester Utilities, TAUD Board President Drexel Heidel, and George Powell of Winchester Utilities.
engineers. Some of the popular sessions from this conference were: Understand the Tennessee Consolidated Retirement System, Vendor and Contract Fraud, Lawsuits by Environmental Groups and Making Your Utility Financially Stable. The 2018 Business of Running A Utility Conference will be held August 8-10 at the Gatlinburg Convention Center.
Photos by: Vanessa Solis of TAUD & Pat Riley of Gibson County Utility District 4th Quarter | Volume 31
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2017 Awards of Excellence & TAUD Staff Service Recognition Presented by TAUD Board President Drexel Heidel
Allan Gill Leadership Award Allen Joslyn | Big Creek UD
Administrative Professional of the Year Regina Carr | West Wilson UD
Region Leader of the Year Scott Miller | WADC
Associate Member Wall of Fame
Roger Booher Young Professional Award Travis Mumpower | Lakeview UD
Associate Member Wall of Fame
Ernie Milteer | M&H/Kennedy Valve
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Frank Lammers | Core & Main
TENNESSEE UTILITY NEWS | www.taud.org
20 Years of Service Larry Lewis | TAUD
Recognition of Retirement Steve Roberts | TAUD
15 Years of Service Beth Hardiman | TAUD
5 Years of Service Kevin Gilliam | TAUD
Each year the Association presents Awards of Excellence to utility employees that have been nominated due to their outstanding & unwavering dedication to Tennessee's utility industry. Award nominations are collected, reviewed, and voted on by the TAUD Awards Committee. Operator of the Year awards are presented at the Operator Expo in May. All other awards are presented at the Business of Running a Utility conference, held in Gatlinburg each August Visit www.taud.org to download the Nominations Form to complete for your nominee and send to: TAUD (Attn: Beth Hardiman) P.O. Box 2529 Murfreesboro, TN 37133 Email: bethhardiman@taud.org Fax: (615) 898-8283 4th Quarter | Volume 31
5 Years of Service Vanessa Solís | TAUD
Nominate a deserving employee, co-worker, or supervisor for one of the following Awards of Excellence: • • • • • • • • •
Water Operator of the Year Wastewater Operator of the Year Gas Operator of the Year Administrative Professional of the Year Roger Booher Young Professional Award Associate Member of the Year Associate Wall of Fame Alan Gill Leadership Award Cecil Branstetter Legacy Award
Questions? Call (615) 896-9022 or e-mail taud@taud.org.
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A Tale of Two Pumps
Smith U.D. Operators Design Booster Station Under $10,000 J.W. Griffin | Middle TN Water Circuit Rider Tennessee Association of Utility Districts
The world of water operation is much different today than it was in years past. Thanks to disinfection-by-product issues, storage is not the same concern that it was 20 years ago. However, tanks were not always developed simply for water storage. Pressure in the system and at
the customer's house is another major factor for tank placement. Water tanks that were used to create a pressure zone had issues with fostering an atmosphere of stale water. So how does a system make sure to provide adequate pressure to its customers, all the while maintaining fresh water? At Smith Utility District, Mack Gann and Rich Potter have accomplished this by developing a number of booster stations within the SUD service area. Almost all of the stations cost less than $10,000 to build. By handling the design, construction and installation themselves, SUD is able to control the cost of the project. The booster stations range from simple to complex. One such case of a simple installation is the Popes Hill Booster Station. Popes Hill has four main pieces of equipment: a gauge with a cut-off switch, two pumps, and a bladder tank. The station is housed in a precast concrete structure that has had additional concrete poured inside to increase the wall width to the desired measurement. Because of the rocky terrain in parts of Smith County, a rock saw had to be used to install the Popes Hill station. This was an expense that other utilities may not face, therefore the total cost of the station may be less for other systems. Pumps, the heartbeat of Popes Hill, are 3-horsepower and controlled by HYDROVARÂŽ. This pump package is
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TENNESSEE UTILITY NEWS | www.taud.org
Pictured (opposite page): Pumps at the Popes Hill Booster Station; (above): Mack Gann & Rich Potter of Smith Utility District; (below): Bladder tank installed at Popes Hill
equipped with a variable frequency drive (VFD) which decreases operational cost at the station. The average electric bill each month is about $46 and, over time, is much cheaper than maintenance and operation of a large elevated tank. By operating the system in this manner, SUD has been able to supply constant pressure to customers on deadend lines while also maintaining water quality. These stations are monitored by a specialized SCADA system which Rich Potter developed and installed himself. SCADA allows the operational staff to monitor each station in real time. If your system is facing water pressure issues and is debating possible solutions, Mack Gann and the crew at SUD will be happy to help in any way.
TIP FROM RICH: Use a GFCI outlet placed lower than
the pumps to control power coming from the pole. This allows the outlet to trip out if the station floods and will save the pumps from running under water.
4th Quarter | Volume 31
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Unaccounted For Water: The Phantom of the Forgotten City Roy Mundy, P.E. ENV SP | Eastern U.S. Specifications Engineer McWane Ductile
WHAT IS “UNACCOUNTED FOR WATER”
I have given several presentations wherein I have identified the distribution system of a water utility as The Forgotten City—Out of Sight, Out of Mind. Although the greatest capital investment for a water system is its pipeline infrastructure, many times it gets less attention than many other components such as pumps, motors, plant structures, pump stations, and even fire hydrants—all visible to the eye. One mysterious component to some water utilities is that of unaccounted for water. Some say that like death and taxes, unaccounted for water will be with us always with the only question to be answered—to what degree?
The American Society of Civil Engineers in its recently published Infrastructure Report Card for 2017 reported that six billion gallons of treated water is lost every day in the U.S., thus the drinking water section of the report receiving a D grade. Worldwide this estimate is 48.6 billion cubic meters per year (1 cubic meter is equal to 264.172 U.S. gallons). So how and why does this phantom still lurk with such magnitude in our water systems? Hopefully this discussion may
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shed some light on the subject and how it is (or can be) addressed. First, let’s look at some terminology which should be clarified. The terms "unaccounted for water" and "non-revenue water" are not interchangeable. Unaccounted for water is just that—water which can’t be accounted for either through metering or reasonably accurate estimations of water use. Use of water for construction, known leakage, tank drainage, storage tank overflows, line flushing, fire protection, bleeding or blowoffs done in the winter or for taste and odor concerns, hydrant testing, and other municipal uses such as irrigation for golf courses and parks, street sweepers and more—these uses are nonrevenue producing but should have estimated volumes to account for the water used. Another factor which is non-revenue producing in comparison to the volume of water supplied is slow meters. A water meter will rarely if ever “speed up” over time, but is highly likely to slow down if not maintained or replaced. Thus the true amount of water supplied to the customer is not recorded and becomes unaccounted for with a slow registering meter.
TENNESSEE UTILITY NEWS | www.taud.org
Now that we have defined unaccounted for water, we see the somewhat simple equation that defines this component: the total amount of water sold subtracted from the total amount of water produced or purchased for the same period of operation after subtracting the items of known or estimated non-revenue use from this differential. Over the years, the percentage of perceived acceptable water loss or unaccounted for water in a water system was fifteen percent. However, AWWA’s Distribution and Plant Operation Division has recommended that non-revenue water loss should be less than ten percent, thus placing the actual percentage of loss for Unaccounted For Water at a significantly lower value. In fact, the recommendation is not to think of water loss in terms of percentage, but in terms of actual gallons lost so the utility can better understand the magnitude and cost of this element of their operation.
TRUE UNACCOUNTED FOR WATER IN A SYSTEM
The loss of water in a water system after non-revenue sources have been identified is primarily due to leaks in the system. Leaks can occur due to many factors: leaks at fittings and appurtenances, leaking joints due to improper installation, pipe failure due to excessive pressure or unsuitable laying conditions, frost heaving, excessive or consistent external loading due to traffic, etc. Service connections from the waterline to the meter are also subject to these factors. Many leaks become evident quickly, but smaller leaks that go undetected can actually create more water loss over time and can cause extensive damage due to undermining of streets and roadways. There are several sophisticated methodologies that can be used today to find leaks in water systems including the tracer gas method, infrared imaging, camera inspection, ground-penetrating radar and microwave remote sensing. However, acoustic leak detection is probably the most common and one of the easiest forms of leak detection still used today. During WWII, an early form of the sonoscope was used by the French to listen for underground activity. This same principle of listening can be applied to water escaping a pipe under pressure caused by a leak which creates a sound wave of energy that travels along the pipe walls and water column.
4th Quarter | Volume 31
Sometimes if the leak is large enough, the sound wave may be transmitted to the surrounding soil or pavement. Sound waves travel in a straight path, a term called “rectilinear propagation”. Thus, sound waves become distorted when encountering pipeline fittings. Several variables contribute to the effective use of acoustic equipment, including: • Pressure (the higher the pressure, the longer distance traveled by the sound wave) • Soil types, water tables and ground cover • Pipe size (a sound wave’s velocity slows as the pipe size increases) • Pipe materials (metallic pipe can transmit a sound wave longer distances, as many as ten times the distance, and at a higher velocity than plastic pipe) Many water utilities have employed a strategic approach to lowering the unaccounted for water in their system. Instead of waiting for the water to surface, or addressing a customer call about low system pressure, or finding a sinkhole in the roadway, proactive measures are in place and continue to be further incorporated in water systems large and small to find leaks. Full-time personnel are now assigned to this task in lieu of this being a part-time duty. Electronic enhancements utilizing acoustic technology are coming to the forefront through AMI and listening devices on meters and other facilities.
IS THERE A POINT OF DIMINISHING RETURN
One must ask the question: "Are the financial implications of managing non-revenue water worth the cost?" A key term which is commonly associated with answering this question is ELL, or the “Economic Level of Leakage”. Defined by the International Water Association as the level of leakage where the marginal cost of active leak control equals the marginal cost of the leaking water, this equation has in fact seen some water utilities allow their unaccounted for water to be somewhat high when doing the math. Remember the water leaking in the street (if it is not bulk-purchased water) does not cost the utility the same unit cost as you are billed as a customer. However, missing from this equation are several considerations. One, the damage to the surrounding environment that may be caused to roadways, etc. Secondly, our society
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TENNESSEE UTILITY NEWS | www.taud.org
has determined, and rightfully so, that water is a precious commodity to be valued and conserved. Therefore a growing number of water utilities are now taking an aggressive approach in not only finding and fixing leaks in their systems, but carefully reviewing the materials they choose for pipeline installations.
HOW CAN PIPELINE MATERIAL AFFECT UNACCOUNTED FOR WATER
There are many considerations that should be taken into account when properly selecting pipeline material for a project beyond just the initial bid price per foot of the material itself. Establishing a trench which coincides with the required support strength (E’) of the bedding is critical in deterring future leakage. Because of the inherent strength of ductile iron pipe, the E’ value can be much less than that required for other pipeline materials such as PVC, allowing native soil to be utilized for backfill with ductile iron, but requiring select backfill to be brought in and native soil to be hauled away when using PVC. Unfortunately, sometimes designs don’t allow for establishing this proper E’ value or corners are cut by the contractor, thus causing leaks where the PVC pipe is connected. Additionally there have been documented cases where machinery such as a backhoe "pushing home" the spigot end of PVC pipe into the bell can overbell the pipe, again creating a potential leak scenario at the connection. This overbelling cannot occur with ductile iron pipe. Leaks have also occurred at valve and fitting locations where proper support is not placed underneath valves and fittings, thus allowing PVC pipe to bend under the weight. Once again this issue does not take place using ductile iron pipe. Looking at the operational capability of pipeline material, ductile iron is far superior
4th Quarter | Volume 31
to most other materials including PVC. Ductile iron pipe contains a 100psi surge protection allowance plus a factor of safety of 2. Thus, class 350 ductile iron pipe can withstand pressures equal to 900psi, many times greater than other materials. This is important when unintended system surges occur which could create failure, and thus leakage, in other type pipelines. These factors just noted as well as possibly some others are highlighted in a recent University of Michigan Research Study wherein it was found the frequency of main breaks in PVC pipe far exceeded that of ductile iron pipe. Another obvious factor which ultimately affects unaccounted for water is the estimated service life of the pipeline material itself. When the pipe comes to the end of its service life, then leaks start to happen. The American Water Works Association in its research report “Buried No Longer” provides information in regard to estimated service life of varying pipeline materials for different sizes of pipe in various regions of the country. Ductile iron pipe is noted as having a superior estimated service life compared to other materials, in many cases by a factor of 2. This AWWA research has been further validated by the University of Michigan research mentioned earlier specific to ductile iron compared to PVC pipe wherein the respective service lives are estimated to be 100 years and 50 years.
OIL OF THE 21ST CENTURY
Clean drinking water has been labelled the "Oil of the 21st Century". The quality of life of every community and every individual is affected by access to good quality drinking water. Individual health, economic development and community vitality are all dependent on this key asset. Over the years we have been blessed in this country with adequate water in most areas, but population demographics have seen water supplies strained. Thus, one component among others to provide communities with an adequate supply of quality water is minimizing unaccounted for water.
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A Water Tank Guy Walks Into a Wastewater Plant... Dustin Dowdy | Director of Sales Southeastern Tank Lisa Porter | WWTP Chief Operator Lawrenceburg Utility Systems
After reading the title of this piece you may be thinking this is going to be a funny anecdote about wastewater—quite the contrary. This is a recent success story that involves a lowrisk, very-high-reward decision and some clever problemsolving. It’s a tale about a water tank guy, a group of wastewater operators, and five minutes at a region meeting.
HOW A “CRAZY” IDEA WAS BORN
Several months ago I was at a Region 7 meeting, giving my standard presentation about water quality management. Towards the end, I briefly mentioned that Southeastern Tank also offers Medora GridBee AP air-powered lift station mixers that diffuse air, keeping the station clear and reducing odor. The meeting ended and life went back to normal, but a few days later, my phone rang. On the other end of the line was Keith McCafferty of the Lawrenceburg Wastewater Treatment Plant. Keith had attended my presentation and he wanted to talk about those lift station mixers. Keith and his team were having a bit of a problem. Their plant’s wet well grinder was under repair and a thick crust of debris had formed across the top of the well, impeding production. Since the grinder repair was taking some time, Keith had an unprecedented idea. What if, he thought, we tried one of the lift station mixers in the wet well?
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Pictured: Debris crust that had formed at the top of the wet well.
At first, I didn’t think it would work since the wet well is 20’ x 25’ and an AP500 is designed for 6’ diameter lift stations. We had never tried one in a wet well of that size. Could the mixer really make an impact? And the size Keith wanted to use - the single horsepower AP500 – just wasn’t designed for a cubic volume so large. Keith’s logic was that for less $3,000, it was worth a try. The air compressor is self-contained, it runs on 120-volt power and there are no electrical components in the wastewater. Fortunately for us, his boss, Lisa Porter, is also an outside-the-box thinker as well. The test would begin. A hole was punched in the debris and an AP500 was installed in the tank.
TENNESSEE UTILITY NEWS | www.taud.org
ONE GOOD IDEA BREEDS ANOTHER
After seeing how well the AP500 performed in the wet well, Steve Summers, had a problem that bred another good idea. One of the blowers in a chlorine contact basin was broken. Replacing the blower would cost $4,000 and the blowers run on four phase power. Not only is an AP500 is less expensive but will cost less to operate. Steve approached Lisa about the idea and then called me. They wanted to try in the basin. Pictured: One month after installing the lift station mixer, the majority of the debris crust had broken up.
One week went by, and it seemed that the hole in the crust had gotten a bit bigger and more liquid was visible. Another week went by and the hole had grown even more. After three weeks, there was significant breakup of the crust in wet well. At the end of one month, there were still some deposits of debris around the edges, but the vast majority of the solid material had been broken up. The plant was running more efficiently, and the grinder had just been fixed. It was decided that we needed to use two AP500s to accomplish the task but the results were undeniable and it's doubtful that a crust like that would be seen again.
Pictured (above): SET installed a mixer in one of Lawrenceburg's chlorine contact basins; (below): The basin two weeks later
In order to control the amount of air, we installed a ball valve on the unit to allow the Steve to control the airflow in the chamber. Keith ran 120 power to the area and another test began.
Pictured: Keith McCafferty, Lisa Porter, and Steve Summers.
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After two days, Steve saw something he had never seen before. The chlorine contact basin was so clear that he could see the bottom of the chamber. The induction of diffused air that is provided by an AP500 had clarified the entire basin. Not only did the AP500 work and chlorine residuals maintain, but during regular operations, the
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hope is that even less chlorine will be needed due the reduction of algae in the basin. All this using less power. After this experience, Keith and Steve started telling the Lawrenceburg collections department about their success. Shortly thereafter, we installed an AP500 in the Sundance lift station. Located next to Wal-Mart and several restaurants, the station is notorious for grease capping after only a few days after cleaning. This obviously leads to odor issues and loss of control when grease affects the float switches. After two weeks of operation, the lift station remained completely clear without any evidence of grease.
These units will be suspended in the basins, above the silt layer which allows air flow to be maintained unlike traditional diffuser grids that can short circuit only after a year or two of operation due to sludge build up. Also by using 120 volt, 20 amp power, the AP8000s could significantly reduce the power usage as Keith estimates that the current blower system consumes almost 50% of plant’s kilowatt usage per month. Given the success that Lawrenceburg has seen, we think they are similar solutions for other facilities using this simple, scalable air diffuser. GridBee AP diffusers range in size from a 12-inch chimney with a single-horsepower compressor all the way up to a six-foot chimney and whatever diffuser array is needed. Whatever the challenge, there is a properly sized diffusor to address the issue. This isn’t just a story about how a piece of equipment helped Lawrenceburg Wastewater Treatment Plant. It’s about how its team of operators captured on an idea they picked up at a region meeting and put it to use. I’m pretty good at running my mouth and have all the AP500s you could ever want but without the knowledge and ingenuity of Lisa, Keith and Steve, its all just talk.
Pictured: Lawrenceburg's Sundance lift station two weeks after installing the AP500.
What could a low voltage, air-powered mixer do for you?
AP SERIES MIXERS ARE MAKING AN IMPACT
Lawrenceburg is currently in the process of evaluating larger units, AP8000s, for use in their aeration basins.
Pictured: GridBee AP Mixer Series. 24
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Case Study:
Using UV CIPP Lining to Rehab Sewer Pipe Tracy Weaver | Contact Manager Portland Utilities Construction Company, LLC
It was just a typical day at company headquarters in Portland, TN, when Vice President Mike Woodcock received a telephone call in the summer of 2017. On the line was Justin Weiler P.E., Assistant Chief of Operations and Maintenance for Hanover County Public Utilities in Virginia. Hanover Utilities, Justin explained, needed a solution for repairing a 375 linear foot (LF) section of deteriorated sewer pipe. With Justin’s phone call, the process began for what Portland Utilities Construction Company does best; helping clients solve inflow/ infiltration pipe line problems via trenchless technology.
HANOVER COUNTY, VIRGINIA
Hanover County, VA is located twelve (12) miles north of Richmond and ninety (90) miles south of Washington, DC. Home to founding father Patrick Henry, who philosophized liberty and undeniable rights during the American Revolution, Hanover County offers its approximately 100,000+ residents a rich history dating back to the early 18th century. Mechanicsville, VA, located in the southern part of the county, is a typical American suburban area. Economically developed with shopping malls and residential subdivisions, the County of Hanover Department of Public Utilities provides the area with water and sewer services. All total, Hanover Utilities has approximately 20,000 water and sewer customers.
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THE PROBLEM: TOO MUCH WATER
A section of sewer pipe identified by Hanover Utilities greatly in need of repair was a 375 LF 12-inch asbestos sewer line installed circa 1979. Located in a residential area, between an upstream manhole and a downstream manhole, the buried pipe was down in a wooded area near Dabney Lake. There were six (6) joints spraying water into the line, each pouring in an amount with the consistency of a running garden hose. The County had considered UV CIPP lining to repair this section, but was looking into alternative rehabilitation methods due to the excessive infiltration. During a brainstorm meeting with colleagues about how best to make the repair, the pipe burst method came to light. County representatives then spoke with a local contractor about pipe bursting as a possible solution. The local contractor suggested the County call our offices. On the day Justin telephoned PUCC, he wanted to know if Mike thought pipe bursting would solve the 12-inch sewer line’s water infiltration problem. He described the tremendous amounts of ground water from Dabney Lake infiltrating into the 12-inch sewer pipe through leaking joints. Justin explained that he was most concerned about a pipe collapse, as the pipe appeared to be deteriorated. In the event of a pipe failure, the County would then be forced to dig up the entire section in an area saturated with ground water. Pipe bursting would be a viable option for this project, but because the line was within close proximity to the
small lake, digging the launch pits in the saturated ground would be expensive. To successfully pipe burst the section, the ground would most likely have to be dewatered by well pointing below the sewer line. Mike suggested revisiting the UV CIPP liner option. After exchanging plan details, CCTV, and a site visit, PUCC proposed to line the pipe with UV CIPP after installing internal point repairs by Pipe Robotec. Mike then turned the project over to long-time PUCC veteran Gary Testa.
THE WORK VIA UV CIPP METHOD
To assess the job and measure the line, PUCC general superintendent Gary Testa took along PUCC estimator Vince Bayles and UV CIPP lining superintendent Troy Goforth. “The site was doable,” Vince shared later after Pictured: Dabney Lake, the source of the sewer line's water infiltration issue. the job was complete. “I had reviewed the County’s pre-television tapes and saw the “We estimated at a bare minimum about a million gallons line had a lot of ground water infiltration. Most of the of water a week infiltrating into the pipe,” said Troy water was coming from the deteriorated pipe joints and Goforth. “We knew for the UV CIPP liner to be successful, holes in the pipe. The biggest problem was the saturated we had to slow the water down from flowing into the ground from the nearby lake which set above most of pipe. We attempted to install Robotec Seal clamps on the the line. The upstream manhole was at the edge of the six (6) active leaks, but the pipe was so flakey, it came lake. Water was literally pouring over the pipe. Gary, Troy apart at the joints. The internal Robotec pipe seals did and I agreed that if we were going to line this section manage to slow the water down, however.” of pipe via UV CIPP, we would have to pick the right day After the installation of the pipe seals, a flow of about without rain. The challenge was going to be stopping the water long enough to cure the line with the UV light train. 2-inches of groundwater infiltration still ran down the bottom of the host pipe, even while the sewer flows were Because of the age and condition of the existing pipe, we being bypassed around the line segment. The water was didn’t know if the pipe integrity would allow us to use the generated from the remaining leaks in the 12-inch host interior Robotec clamps to seal off the water infiltration pipe line about to receive the UV CIPP liner. The team or if the pipe would collapse under the pressure needed discussed ordering six (6) more seals. It was agreed all to seal the clamps against the walls of the pipe. If we around, however, that more pipe seals probably would succeeded and the seals held, we also risked other leaks not be effective at stopping entirely all of the water further down the line from weak points in the pipe.” infiltration. The schedule to begin the UV CIPP lining operation was established for Monday September 11. The County had “The pipe was so deteriorated it leaked around the patches,” said Gary Testa. “But I knew there was no way set up the sewer bypass when PUCC’s UV CIPP lining crew I was going to sink a bucket into that ground. It was too arrived on site. Once the sewer was bypassed to another wet, and without well pointing, pipe bursting or digging manhole, the crew pre-televised the line.
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TENNESSEE UTILITY NEWS | www.taud.org
up that 375 LF section of pipe was not going to be a good option. We would have to give the UV CIPP liner a shot.” The key would be to blow the liner up slowly and in such a manner that would squeeze the infiltrating water out of the host pipe until the liner was able to eventually seal off the leaks. In essence, the liner had to be pressurized with more air than the water pressure infiltrating. It took about 7psi of air in the liner to hold back the water pressure. Once the liner bag was aired up, the light train with video inspection equipment was pulled through the inflated liner to inspect and verify the pre-cure condition was acceptable. “We were more than a little worried, but we were very pleased with how the liner looked during the inspection. It was holding back the groundwater pressure just as we had hoped,” says Testa. After the liner inspection, the UV lights were turned on and the crew pulled the light train back through the inflated liner bag to cure the pipe in place. The entire cure process took about 120 minutes between the firing of the bulbs on the light train and until cut-off. Once the cure process was complete, the client had a 375-linear foot, structurally sound, piece of fiberglass pipe. The issue of groundwater infiltrating into the sewer system through the leaky pipe had been solved by the UV CIPP method.
THE FOLLOW-UP: A SOLID PIECE OF PIPE
PUCC’s founder, Ernie Woodcock, dates his sewer and water pipe line experience back to the 1960s. Then and now, getting the job done and making the client happy has always been Mr. Woodcock’s top priority. After the liner was installed, Mr. Woodcock telephoned Justin Weiler to ask if Hanover Utilities was satisfied with the UV CIPP lining of the 375-linear foot section of pipe. “ Absolutely,” said Justin. “We really appreciate Portland coming to do the line. The crews did a
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great job! They worked well with the neighbors, not tearing up the yards and successfully installed the UV CIPP liner. We are extremely satisfied with the job.” Mr. Woodcock believes the challenges presented by the Hanover Utilities project and overcome by the UV CIPP lining method shines new light on the capabilities of the UV CIPP liner product. “Of particular interest,” says Mr. Woodcock, “is the 2-inches of water on the bottom of the host pipe that we were able to successfully line and rehabilitate anyway due to the UV light train curing process. Regardless of the presence of actively infiltrating water and the water’s temperature, the liner was able to cure and manifest into a strong, solid piece of fiberglass pipe. The system owner now has a 50-year lifespan for what is basically a new pipe in this section of their collection system.” To learn more about the viable trenchless technology services offered by Portland Utilities Construction Co., visit www.pucc.org. Helping solve sewer and water pipe line problems is just a typical day in the neighborhood for them.
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Conflicts of Interest for Public Officials -
Refrain, Reveal or Recuse
Donald L. Scholes | General Counsel Tennessee Association of Utility Districts
As public officials, utility board members and employees1 have a fiduciary duty to the customers of the utilities whom they serve. Utility board members and employees are responsible for acting with the highest degree of honesty and loyalty towards the utility and in the best interests the utility. Utility board members and employees must act with the utmost good faith for the benefit of the utility when exercising their duties, powers, and authority. One major issue which arises from this fiduciary duty is a public official’s obligation when he or she has a conflict of interest. Of all of the ethical considerations which arise for public officials2 in Tennessee, the Tennessee legislature and the courts have addressed conflict of interest questions the most. Conflicts of interest arise when a public official’s obligations to the public served may be at odds with the official’s personal obligations to self, family, friends and business associates. This article will address when conflicts of interest may exist and the proper response to such conflicts. When a conflict of interest exists, the public official’s response may be one of the following three Rs: Refrain, Reveal or Recuse.
TN PUBLIC OFFICIAL CONFLICT OF INTEREST STATUTE - T.C.A. § 12-4-101
Under T.C.A. § 12-4-101(a), public official cannot legally have a direct interest in a contract with the governmental entity the public official serves. A public official has a direct interest in a contract when two conditions are met: (1) the public official has a duty “to vote for, let out, overlook, or in any manner to superintend any work or any contract;” and (2) the contract is with the public official personally or with a business in which the public official has a controlling interest. This statute defines a “controlling interest” in a business to mean the public official is “the individual with the ownership or control of the largest number of outstanding shares owned by any single individual or corporation.” In other words, a public official has a controlling interest when the public official owns a greater percentage of a business than any other owner of the business. A public official must refrain from entering into a contract with the governmental entity he or she serves when the officer has a direct interest in the contract. Period. The public official cannot make the contract legal by revealing or disclosing his financial interest in the contract. The public official cannot make the contract legal by recusing himself from a vote on the contract.
For this article utility board members and employees include board members and employees of utility districts, municipal utility systems, county utility systems and utility authorities. 2 In this article the term public official includes both utility board members and employees.
1
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TENNESSEE UTILITY NEWS | www.taud.org
EXAMPLE 1:
A utility board member owns and operates a family landscaping business with his wife and two sons. The board member owns 40% of the business. The board member’s wife and each son owns 20% of the business. The landscaping company submits a bid to do lawnmowing and landscaping work for the utility. Should the landscaping company enter into a contract for this work for the utility? No. The board member has a direct interest in the contract since he or she owns more of the landscaping business than any of his family members; therefore, the contract is unlawful under T.C.A. § 12-4-101(a). Under T.C.A. § 12-4-101(b), a public official cannot legally have an indirect interest in a contract with the governmental entity the public official serves unless the official publicly acknowledges this indirect interest. This subsection (b) defines indirectly interested to mean “any contract in which the officer is interested but not directly so.” While this language does not specifically describe what constitutes an indirect interest, Tennessee courts and opinions of the Tennessee Attorney General have made it clear that an indirect interest means the public official must have a financial interest of some type in a contract with the governmental entity he or she serves. Therefore, a public official who commingles assets with his or her spouse or other family member has an indirect interest in any contract with such family member or with a business owned by such family member. Generally, a family relationship or friendship by itself does not give rise to an indirect interest. Having an indirect interest in a public contract is not unlawful as long as the public official reveals the indirect interest. The most appropriate way for an official to publicly acknowledge an indirect interest in a contract is to disclose the interest at a public meeting and record the disclosure of this interest in the minutes of this meeting. When the indirect interest arises from the public official’s ability to vote for a contract, the official should disclose the interest during the public meeting of the governing board at which the contract is to be considered before
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a vote is taken. When the interest arises from the public employee’s duty to oversee the work of a public contract, the employee should inform the governing board of his interest before or during the public meeting at which the contract is considered and request this disclosure be included in the minutes of the meeting. Disclosure is required. Recusal is not sufficient to make an indirect interest lawful.
EXAMPLE 2:
General Manager of Volunteer Utility District wants to hire his wife to clean the utility district’s office. General Manager and his wife have joint bank accounts like most married couples. Can the District legally hire the General Manager’s wife to provide cleaning services for the office? Yes, provided the General Manager reveals to the utility district’s board that the person being hired is his spouse at a board meeting. The General Manager has an indirect interest in the cleaning contract because he is responsible for overseeing the contract work and commingles assets with his wife. If the indirect interest is not publicly disclosed, the contract is unlawful. When a contract is unlawful under T.C.A. § 12-4-101, the statute provides for the following penalties: (1) the public official must forfeit all pay and compensation received from the contract; (2) the public official may be dismissed from office; and (3) the public official is ineligible for the same or a similar position for ten years. The public official’s conduct could be considered a crime under the Tennessee official misconduct statute makes a violation of “a law relating to the public servant's office or employment” a criminal offense. T.C.A. § 39-16-402.
TENNESSEE DIRECT BENEFIT PROHIBITION STATUTE - T.C.A. §§ 12-4-104 AND 114
In 2013, the Tennessee legislature passed a new law which prohibits a public officer or employee from obtaining a “direct benefit” from a contract the officer or employee administers. While similar to a “direct interest” as previously described, the “direct benefit” which a public official may not have in a contract with a governmental
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A public official must refrain from entering into a contract with the governmental entity he or she serves in which the public official has a direct benefit. By statute any such contract made is void. In addition, a public official who gets a direct benefit from a public contract commits a criminal offense under T.C.A. § 12-4-104.
LOCAL GOVERNMENT CODE OF ETHICS
In 2006 the Tennessee legislature passed the Comprehensive Governmental Ethics Reform Act of 2006 (the Act) which mandated that all local governments in Tennessee adopt a code of ethics. Each code of ethics was required to include “rules and regulations regarding reasonable and systematic disclosure by officials and employees of their personal interests that impact or appear to impact their discretion.” The Act permitted MTAS to prepare a model code of ethics for municipalities, CTAS to prepare a model code for counties and TAUD to prepare a model code of ethics for utility districts and authorities. While not identical, the conflict of interest provisions in these model codes are similar and were adopted by most local governments.
entity differs in couple of ways. First, a contract between the spouse of a public official and the governmental entity the public official serves is a direct benefit under T.C.A. § 12-4-104; therefore, a public acknowledgment of the interest of the spouse will not make the contract lawful as it would under the Tennessee public official conflict of interest statute, T.C.A. § 12-4-101(b). Second, a public official is considered to have a direct benefit in a contract when the public official owns more than a 10% interest in the business which is a party to the public contract.
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Under the codes of ethics adopted by local governments in Tennessee, local government officials and employees must reveal (disclose) any personal interest that would lead a reasonable person to infer that such personal interest would affect the official’s or employee’s vote or exercise of discretion. When the official must vote on a measure, the official must disclose this personal interest during the public meeting at which the vote takes place before the vote is taken, and this disclosure must be included in the minutes of the public meeting. When an official or employee must exercise discretion relative to any matter other than casting a vote, the official or employee must disclose this interest in a disclosure form and file the disclosure form with the appropriate local government official as set forth in the local government’s code of ethics.
COMMON LAW CONFLICT OF INTERESTS
Tennessee courts have recognized that public officials may have a common law conflict of interest when contemplated action by a public official might create
TENNESSEE UTILITY NEWS | www.taud.org
an appearance of impropriety. A public official’s fiduciary duty may mandate that the public official not engage in any action, whether specifically prohibited by statute, regulation or policy, which might result in or create the appearance of private gain, preferential treatment, or impending government efficiency. When a local government official has a common law conflict of interest, the official should recuse himself or herself from a taking any action which might create an appearance of impropriety. Such recusal is appropriate even when Tennessee law or the local government’s code of ethics does not require the official to refrain from acting or to disclose the personal interest. In Opinion No. 85–036 (February 14, 1985), the Tennessee Attorney General aptly states: “[t]here exists a strong public policy which opposes an official placing himself in a position in which personal interest may conflict with public duty ... A public office is a trust conferred by the public. The duties of that office must be exercised with fairness and impartiality. The good faith of the
officer is not a consideration, for the policy exists to prevent an officer from being influenced by anything other than the public good.”
CONCLUSION
In the normal course of business, conflict of interest issues may be present but may not create an issue for a utility board member or employee. However, when a utility comes under the scrutiny of its customers, the media, other public officials or the Comptroller’s Office, noncompliance with conflict of interest laws and regulations become a prime target for review. Therefore, utility board officials and employees should know when to refrain, reveal or recuse when personal interests become intertwined with their public duty.
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Capital Asset Planning Related to Depreciation
Mark L. Butler | Finance Melanie Sain | Accounting Specialist Tennessee Association of Utility Districts
Savings - what do you save for? Some people save for vacations, some for down payments on cars, houses, or new tech gadgets and phones. Did you know the new iPhone X costs $1,200? Savings is not just for buying new stuff however; it can also be used towards unexpected expenses such as insurance deductibles or for car and home maintenance/repairs. We all have items we want and need to save for and we prioritize based on those wants and needs. A good financial planner often advises using a “bucket” or “envelope” system. These methods involve setting multiple levels of savings goals. Immediate, short-term, intermediate, and long-term goals are all considered. Depending on those goals, savings is assigned to different brackets. Immediate brackets are typically your day-to-day expenses which include food, rent/mortgage payment, car payment, insurance (health/life, car and personal liability), retirement, membership fees, utilities, health prescriptions and cell phone payments. This should also include emergency savings or “rainy day” funds. Short-term brackets include saving for home, car, vacation or health expenses. This bracket should also include
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deductibles and anticipated maintenance coming up within the year. Another short-term bracket is to review is income replacement. Suggested income replacement is a minimum of six months of expenses in case of income loss due to loss of job or health problems. Intermediate brackets depend on where you are in life. Are you buying a home or car? Are you close to retirement age, changing careers, getting married, starting a family? Long-term brackets include retirement, paying off debt, starting a business, college funds for children, large home repairs/remodels, recreation vehicles, or even a second honeymoon. Your buckets change as you go through life. Most importantly, every year, buckets need to be reviewed to hit your goals. When you finance a large ticket item, initial ownership is usually maintenance/cost free. As we use the item it starts to break down. For example, when you purchase a car; there are normal expenses that include the payment, gas, oil changes, and liability insurance. Most people know these short-term maintenance needs, but they do not account for long-term maintenance costs, in other words basic long-term ownership. Included in long-term
TENNESSEE UTILITY NEWS | www.taud.org
ownership are tires, brakes, lubricants, and the other items on the required maintenance schedule. These are things that most people should budget for, but usually don’t until realizing the traction is not there on rainy days,or your brakes start to squeal, or your transmission falls out. This does not even consider funds for total replacement of the vehicle in 5-7 years. Replacement should be an intermediate goal. When you bought the car – it cost a certain amount to purchase (price, taxes, fees) plus short and long-term maintenance – “basic total ownership”. We should also consider the amount the asset is worth as it wears. Remember a car will never be worth what it was the day you paid for it, and it will wear out faster depending on use and maintenance. With that said, we all use our cars to get us from place to place expecting normal issues, but the car will have no trade-in value without scheduled maintenance. So, even if you are good at budgeting, you still may forget a few things such as replacement. Just like vehicles, utility capital assets wear out. The above-mentioned goals are recommended for the personal budgeting process. Some of the items a utility
must budget for include: • Salaries & benefits • Office supplies • Repairs & maintenance (short term & long term) • Insurance (asset liability/medical) • Professional fees (legal, engineering, etc) • Utilities • Chemicals & treatment • Depreciation (all capital assets) • Debt service expenses • Licensing/training • Capital asset improvements
Proper rates must produce revenue to meet budgeted expenditures as well as other emergency expenditures that may arise. To put this in perspective as we did for personal budgets, every water system has a reservoir tank in their system. There is the initial cost of building the tank which is approximately $2.00 per gallon plus the associated costs of financing and depreciation. As owners of the tank we recognize normal costs such as inspections, cleaning and normal maintenance to ensure good working order. In addition, if you financed the tank, there are costs including interest expense and principal repayment. Let’s not forget assessing your system for the possibility of needing an additional tank or replacing the existing tank. Budgets should be reviewed in the same manner to plan for beyond the current fiscal year. Budgets need to be reviewed for the last five years and should project out for an additional five years. Keeping in mind our personal buckets and applying them to our water systems, how do we utilize our brackets? For our tank example or any asset owned by the water system – there are associated costs such as purchasing or financing costs
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with the assets and how those assets are maintained over the useful life. First of all, our immediate bracket should consist of dayto-day expenses such as salaries, insurance, all supplies used to maintain a system, along with utility expenses. Debt services and cash reserves should also be considered. One to five-year buckets, short-term brackets include required inspections, ongoing meter replacement, leak detection, servicing water reserve tanks, and general maintenance for infrastructure. Planning for equipment and service fleet replacements and other large ticket items such as pumps or filters need to be budgeted for as well. Cash reserves should always be in place for “rainy days”. This will assist in emergencies and catastrophic changes in revenues. For example, a wet summer or mild winter may not be catastrophic, but a main line or major pump break down could be. Around 10 years we must consider intermediate brackets, which may include: replacement of HVAC, roof, meters, filtration, as well as tank sanding, painting and updating line capacity. In general, all assets with 10 years of life or less, may need to be replaced or updated in the intermediate state. This can be done by reviewing the depreciation schedule as a part of the yearly budget process. You should know the life of those assets and when they will no longer be useful. While reviewing your system for age and efficiently, overall capacity should be considered as well.
But remember, replacement cost may increase from the original asset cost due to inflation, updated equipment, additional capacity and additional legislative guidelines mandated by federal and state agencies. Deprecation is your main bucket to fund current and new capital outlay. By breaking down goals into buckets, capital asset planning becomes more manageable. If you have any questions, please call Mark or Melanie at (615) 896-9022. You may also e-mail questions to marklbutler@taud.org or melaniesain@taud.org.
Providing Products for Our Greatest Resource: WATER
Finally, our long-term plans must be developed and budgeted for. Long term brackets should be a continuous system assessment. For more information on these and other products, call:
Tying this all together, brackets should be a part of your budgetary process. By making future plans for your system, surprises won’t be common place. One way to do this is to fund depreciation. Funding for depreciation means that each year, you put away the amount for depreciation expense in a reserved account so that this money will be available to replace existing equipment/ projects as needed. You put away real cash for that asset's value, a little each year over the life of the asset.
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TENNESSEE UTILITY NEWS | www.taud.org
REGION MEETING NEWS >>> Region meetings are held quarterly throughout the year and provide unique opportunities to network with others in the utility industry. Speakers present topics that are current, informative and beneficial to utilities and related industries. Some recent presentations include: updates on training, industry rules, reporting and regulation, insurance provisions, workplace safety, and what’s upcoming in new and innovative smart technology. TAUD encourages you to be ‘in-theknow’ and get involved in your region. For more information on how you can become involved with TAUD ‘s Region Meetings, please contact: Larry Lewis (731)234-0380 | larrylewis@taud.org Region 1 Meeting Jeremy Jones, Region Leader July 20, 2017 Meeting Location: Uncle Buck's Restaurant in Bristol Attendance: 65 Speakers/Presenters: David Kiefer of S&ME, Joel Shaffer of Xylem, Eric Matheson of Cumberland Insurance Agency, Kathy Quartermaine of TN811, Gay Irwin of the Johnson City EFO, Louis Trivette of USDA RD, Ken Rea of First TN Development District, and Mike Keaton & Kirk Smith of TAUD. Thank You to Our Meeting Sponsors: S&ME and Xylem Thank You to Our Door Prize Contributors: McGill Associates, BAR Environmental, Walter A. Wood Supply, and TN811 Next Meeting: 2018 Meeting Dates TBA
Region 2 Meeting Buster Harmon, Region Leader September 7, 2017 Meeting Location: K-Town Tavern in Knoxville Attendance: 75 Speakers/Presenters: Glenn Hanson & Steve Bostic of LDA Engineering, Eric Matheson of Cumberland Insurance Agency, Kathy Quartermaine of TN811, Kirk Morris of USDA RD, and Mike Keaton & Kirk Smith of TAUD. Thank You to Our Meeting Sponsors: LDA Engineering and ADC Thank You to Our Door Prize Contributors: ADC, George Paris Co., McGill Associates, Consolidated Pipe & Supply, C.I. Thornburg, Kazmier & Associates, BWSC, Mueller Co., Southeastern Tank, Aulick Chemicals, TN811, and Rye Engineering Next Meeting: December 6, 2017
4th Quarter | Volume 31
37
REGION MEETING NEWS >>> Region 3 Meeting Jimmy Langley, Region Leader Region 3 did not meet during the 3rd Quarter. Next Meeting: December 7, 2017
Regions 5 & 6 Joint Meeting Tom Faulk, Michael Clay, & Cathy Dradt, Region Leaders August 2, 2017 Meeting Location: Consolidated Utility District Attendance: 65 Speakers/Presenters: Jonathan Cummings of Wascon, Harry Paris of George Paris Company, Chris Polk of Mueller Co., and Bob Freudenthal, Mark Butler, JW Griffin, Brent Ogles, Dewayne Culpepper & Kirk Smith of TAUD. Thank You to our Meeting Sponsors: George Paris Company and Wascon Thank You to our Door Prize Contributors: ADC, Mueller Co., Core & Main (formerly HDSupply), JR Wauford & Co., George Paris Company, Southeastern Tank, and Rye Engineering Next Meeting: 2018 Meeting Dates TBA
Region 4 Meeting Buster Harmon, Region Leader August 16, 2017
Region 7 Meeting Lisa Porter, Region Leader July 12, 2017
Meeting Location: Livingston Central Park
Meeting Location: Lawrenceburg Golf & Country Club
Attendance: 52
Attendance: 41
Speakers/Presenters: Josh Cravins of Wascon, Harry Paris of George Paris Co., Kathy Quartermaine of TN811, David Phillips of the Cookeville EFO, Chris Hampton of USDA RD, and Bob Freudenthal, JW Griffin & Kevin Gilliam of TAUD.
Speakers/Presenters: Brent Fulghum & Bill Grant of Southern Sales, Dustin Dowdy of Southeastern Tank, Mike Christensen of Medora Corporation, John Greer of the Comptroller's Office, Eric Matheson of Cumberland Insurance Agency, and Bob Freudenthal, Tony Wyatt, Larry Lewis & Kirk Smith of TAUD.
Thank You to Our Meeting Sponsors: George Paris Co. and Wascon
Thank You to our Meeting Sponsors: Southern Sales and Southeastern Tank
Thank You to Our Door Prize Contributors: ADC, George Paris Co., Aulick Chemicals, JR Wauford & Co., Southeastern Tank, Mueller Co., Consolidated Pipe, and Rye Engineering
Thank You to our Door Prize Contributors: ADC, JR Wauford, CedarChem, Southeastern Tank, and Lawrenceburg Utility System
Next Meeting: 2018 Meeting Dates TBA
Thank You to our Golf Sponsors: ADC, Walter A. Wood Supply, Rye Engineering, BAR Environmental, Griggs & Maloney, and Lawrenceburg Utility System Next Meeting: 2018 Meeting Dates TBA
38
TENNESSEE UTILITY NEWS | www.taud.org
Regions 8 & 11 Joint Meeting Michael Johnson, Randy Gregory & Chandrika Winston, Region Leaders August 24, 2017 Meeting Location: JEA Training Center Attendance: 42 Speakers/Presenters: Dustin Dowdy of Southeastern Tank, Seth Rye of Rye Engineering, Jason Fryer of TN811, Brandon Orr of USDA RD, and Bob Freudenthal, Dewayne Culpepper, Mark Butler & Kirk Smith of TAUD. Thank You to our Meeting Sponsors: Rye Engineering and Southeastern Tank Thank You to our Door Prize Contributors: ADC, Southeastern Tank, JR Wauford & Co., Rye Engineering, and TN811 Next Meeting: 2018 Meeting Dates TBA
Region 10 Meeting Tim Lawson and Allen Joslyn, Region Leaders July 17, 2017 Meeting Location: Lookouts AT&T Field in Chattanooga Attendance: 40 Speakers/Presenters: Chuck Page of ADC, Steve Chappell of ChapRock Productions, Marc Nichols of Southeastern Tank, Cass Rye of Rye Engineering, Ashley Richards of JR Wauford, Mark Slater of Servline, Gary Burris of the Chattanooga EFO, Clay Copeland of USDA RD, and Kirk Smith, Kevin Gilliam, JW Griffin & Larry Lewis of TAUD. Thank You to our Meeting Sponsors: ADC, Southern Tank, Rye Engineering, JR Wauford & Co., and ChapRock Productions Thank You to our Door Prize Contributors: ADC, Wascon, DivcoData, JR Wauford & Co., Southeastern Tank, ChapRock Productions, and Rye Engineering Next Meeting: 2018 Meeting Dates TBA
Region 9 Meeting Scott Miller, Region Leader Region 9 did not meet during the 3rd Quarter. Next Meeting: 2018 Meeting Dates TBA
4th Quarter | Volume 31
39
UPCOMING CLASSES >>> Classes listed occur while this issue is current. For more information or to register for any of these classes, visit www.taud.org.
CHATTANOOGA
Eastside Utility District | 3018 Hickory Valley Rd.
11/14**Bacteriological Compliance 11/14 Bacteriological Sampling 11/15* Bacteriological Monitoring & Reporting
18 hrs. WT/DS 6 hrs. WT/DS 12 hrs. WT/DS
CLARKSVILLE
Clarksville Gas & Water | 2215 Madison St.
1/23 Cross Connection Renewal 1/24** Cross Connection Basic
Questions? Call us!
(615) 900-1000
Get complete information & register for any of these courses online at www.taud.org. Choose “Training”, then “List All” or select a specific category: Water Treatment / Distribution Wastewater / Collection Certification Prep Conferences Backflow Training Safety Natural Gas Commissioner Training Municipal Utilty Official Training FEES VARY DEPENDING ON CLASS Members $85-$360 Non- Members $90-$720 2-day class (*) 3-day class (**) 4-day class (***) 5-day class (****)
40
6 hrs. Any Cert. 18 hrs. Any Cert.
GRAY
Johnson City Fire Hall | 106 Gray Commons Circle
1/29****Fundamentals of Water Treatment 2/6 Safe Drinking Water Act Update
12 hrs. DS 6 hrs. WT/DS
JACKSON
JEA Training Facility | 320 Hwy 45 By-Pass
1/30 Cross Connection Renewal 1/31** Cross Connection Basic
6 hrs. Any Cert. 18 hrs. Any Cert.
KNOXVILLE
Larry Fleming KUB Facility | 835 E. Jackson St.
2/7 2/8
Intro to GPS Data Collection CPR/AED/Basic First Aid
6 hrs. DS/CS 6 hrs. Any Cert.
MARYVILLE
Alcoa Water Filtration Plant | 302 Sam Houston School Rd. 1/8*** Grades 3 & 4 Water Operators 12-Day Class
12 hrs. WT [Week 1 of 3] 1/8*** Grade 2 Water Operators 8-Day Class 6 hrs. WT [Week 1 of 2] 1/8*** Grade 1 Water Operators 4-Day Class 6 hrs. WT 2/5*** Grades 3 & 4 Water Operators 12-Day Class [Week 2 of 3] 12 hrs. WT 2/5*** Grade 2 Water Operators 8-Day Class [Week 2 of 2] 6 hrs. WT 2/13** Practical Math for Distribution Operators 6 hrs. DS
TENNESSEE UTILITY NEWS | www.taud.org
MEMPHIS
MLGW Training Facility | 4949 Raleigh-LaGrange Rd.
2/13 Cross Connection Renewal 2/14** Cross Connection Basic
6 hrs. Any Cert. 18 hrs. Any Cert.
MURFREESBORO
TAUD Training Station | 840 Commercial Ct.
11/14 Cross Connection Renewal 11/15** Cross Connection Basic 12/5** Bacteriological Compliance 12/5 Bacteriological Sampling 12/6* Bacteriological Monitoring & Reporting 1/8**** Fundamentals of Water Distribution 1/9 Cross Connection Renewal 1/10** Cross Connection Basic 1/22*** Applied Math for Water Treatment Operators 2/1 Safe Drinking Water Act Update 2/6** Practical Math for Wastewater Operators 2/7 Water Loss: Assessment & Solutions 2/12****Fundamentals of Collection Systems
4th Quarter | Volume 31
6 hrs. Any Cert. 12 hrs. Any Cert. 18 hrs. WT/DS 6 hrs. WT/DS 12 hrs. WT/DS 6 hrs. DS 6 hrs. Any Cert. 18 hrs. Any Cert. 18 hrs. WT/DS 6 hrs. WT/DS 12 hrs. WW 6 hrs. WT/DS 6 hrs. CS
ENGINEERING RESULTS
Providing Civil, Water / Wastewater, Electrical, and Environmental Services
mcgillengineers.com Knoxville // 865.540.0801
41
2017 Administrative Professionals Conference
December 7-8 | Airport Embassy Suites Hotel | 10 Century Blvd. | Nashville, TN | (615) 871-0033
TAUD's Administrative Professionals Conference is an opportunity for administrative personnel to learn valuable skills that benefit today’s workplace. Administrators interact extensively with people daily and this conference aims to address topics such as customer service, human resources, and utility policies. It is also host to the TAUD Administrative Professionals (TAP) program.
HOTEL INFORMATION Airport Embassy Suites Hotel 10 Century Blvd., Nashville, TN 37214 (615) 871-0033 Room Rate: $145 S/D
Reservation Deadline: November 17 We strongly encourage attendees to make reservations as soon as possible. Room availability cannot be guaranteed after the TAUD room block cut-off date has passed.
The TAP program was designed to promote and educate those striving for administrative excellence. Requirements for the program cover a series of topics relevant to the skills necessary to become a certified Administrative Professional in the utility industry. The program requires completion of thirty (30) hours of course work in office management, financial administration, legal and personnel issues, personal development, and on-site system evaluation (applicable to your specific utility). To register, please fill out the form on the opposite page and submit with your payment to the address provided. You may also register online at taud.org. For more information about this conference or to request an application for the TAP program, contact Beth Hardiman at (615) 900-1014 or by e-mail at bethhardiman@taud.org.
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CONFERENCE SCHEDULE Nine (9) Hours of TAP Credit & Six (6) Hours of Commissioner & Municipal Utility Official Training Available!
THURSDAY, DECEMBER 7
8:00am - 9:00am Breakfast & Registration 9:00am - 12:00pm Sessions 12:00pm - 1:00pm Lunch 1:00pm - 4:00pm Sessions
FRIDAY, DECEMBER 8
7:30am - 8:30am Breakfast 8:30am - 11:30am Sessions
TENNESSEE UTILITY NEWS | www.taud.org
Administrative Professionals Conference | December 7-8, 2017 Airport Embassy Suites Hotel | Nashville, TN You may also register online at www.taud.org REGISTRANT 1: _________________________________________________________________ REGISTRANT 2: _________________________________________________________________ REGISTRANT 3: _________________________________________________________________ REGISTRANT 4: _________________________________________________________________ UTILITY/COMPANY: ______________________________________________________________ BUSINESS ADDRESS: _____________________________________________________________ CITY: ______________________________________ PHONE: (____) _____ - _________
STATE: ________
ZIP: ___________
E-MAIL: _______________________________________
REGISTRATION FEES:
By November 17, 2017 Number of Registrants TAUD Member $230 x_____ Non-Member $415 x_____ One day only $125 x_____ After November 17, 2017 Number of Registrants TAUD Member $255 x_____ Non-Member $440 x_____ One day only $225 x_____ Total Amount Due: $________ Please make checks payable to TAUD. If preferred, you may also pay by credit card. Only provide your credit card information on forms that are to be direct mailed or faxed. We cannot accept credit card information via e-mail, including attachments.
CREDIT CARD NUMBER: __________________________ EXP. DATE: _________ AMOUNT: ____________ CARD HOLDER NAME: __________________________ SIGNATURE: _____________________________ BILLING ADDRESS: ______________________________________________ ZIP: ________________ EMAIL FOR RECEIPT: _______________________________________________________________
TAUD Refund Policy: All cancellations must be received in writing. A full refund will be issued (less a $50 processing fee) if cancellation is received at least 15 working days prior
to the conference. Cancellations received between 5 & 14 business days prior to the conference are eligible to receive a half refund. No refunds will be issued if cancellation notice is received less than 5 business days prior to the conference. Substitutes are always welcome. th 4 Quarter | Volume 31
REGISTRATION
Send completed form(s) & payment to: TAUD P.O. Box 2529 Murfreesboro, TN 37133 Fax: (615) 898-8283 | Questions? (615) 896-9022
ADMINISTRATIVE PROFESSIONALS CONFERENCE
REGISTRATION FORM please print
Please make copies of this form for more than 4 registrants
43
2017 Compensation & Benefits Survey Order Form Participation will be verified to confirm participation discount, if applicable.
Utility Name Contact Person
E-Mail Address
Mailing Address
Phone
City
State
Zip
Your Membership & Participation Status (please check one):
My utility is a member of TAUD & participated in the 2017 Compensation & Benefits Survey.
Your Cost:
$150 $200 $350 $400
My utility is a member of TAUD & did not participate in the 2017 Compensation & Benefits Survey. My utility is not a member of TAUD & participated in the 2017 Compensation & Benefits Survey. My utility is not a member of TAUD & did not participate in the 2017 Compensation & Benefits Survey.
Please make checks payable to TAUD. If preferred, you may also pay by credit card. Only provide your credit card information on forms that are to be direct mailed or faxed. We cannot accept credit card information via e-mail, including attachments.
Credit Card Number
Exp. Date
Card Holder Name Billing Address
Amount Signature
City
State
Zip
Please mail or fax completed order forms with payment to: TAUD P.O. Box 2529 Murfreesboro, TN 37133 Fax: (615) 898-8283 Questions? (615) 896-9022
2017
Compe nsat & Bene ion Survey fits Results 44
TENNESSEE UTILITY NEWS | www.taud.org
ADVERTISER INDEX >>> American Development Corporation pg. 28 C2RL Engineers pg. 37 C.I. Thornburg pg. 35 CROM Corporation pg. 20 Cumberland Machine Company pg. 29 G & C Supply Company pg. 36 Joel B. Spaulding pg. 21 Mainstream Commercial Divers pg. 33 McGill Associates pg. 41 Pittsburg Tank & Tower Company pg. 33 Sensus pg. 7 Southeastern Tank Back Cover Tennessee Utility Assistance pg. 4 Wascon pg. 11 Wiley Bros.-Aintree Capital Inside Back Cover
Interested in Advertising?
Associate Members are welcome to advertise in any of TAUD's publications, including the Tennessee Utility News (TUN) magazine, the annual TAUD Membership Directory and Training Station Wall Calendar.
TN Utility Ne
Final Trim Size:
Two of TAUD's most valuable resources, the Membership Directory & Training Station Wall Calendar are published annually. While the Directory is only distributed to members of the Association, the Calendar is directly mailed to every active operator and utility in the state. By advertising in one, or all, of TAUD's publications, you're not only making an investment in your business, but also ensuring that your message directly reaches your target audience. For more information, please contact Vanessa Solis at (731) 352-8256 or by e-mail at vanessasolis@taud.org.
4th Quarter | Volume 31
25”
7.375” x 8.87 5”
¼ Page
Business Card Horizontal
25”
NUMBER OF
½ Page
Full Page (no bleed)
8.5” x 10.875”
3.5625” x 4.31
A quarterly magazine, the TUN has an average annual circulation of 20,000 recipients, consisting of readers in the water, wastewater and natural gas industries. This includes managers, operators, state legislators, rural and economic community development officials, as well as state and federal agencies. The TUN is also available to read on e-reader and tablet devices, via issuu.com.
ws Magazine
8.375” x 10.6
Full Page (w/bleed)
7.375” x 4.31 25” Business Card Vertical
3.5625” x 2.03 13”
ISSUES:
2.0313” x 3.56 25”
Full Year / 4 issues 1 st Quarter (Content Dead line: January st 2 nd Quarter 1) (Content Dead line: April 1 st 3 rd Quarter ) (Content Dead line: July 1 st) 4 th Quarter (Content Dead line: October st AD SIZE 1)
Advertising
Black & White
Ads
Business Card Quarter Page Half Page Full Page
per issue
Rates
$200 $350 $500 $750
Full Year
$500 $1,200 $1,800 Full Color Ads $2,400 Business Card per issue Full Year $400 Quarter Page $1,100 $850 Half Page $3,200 $1,425 Full Page $5,000 $1,920 Inside Cove $6,670 r $2,400 Back Cover $8,600 $2,400 $8,600 Full paym
ent advertisem should be received prior ent, has been made unless an installmen to running t agreement . Cancellation prior to the content deadl s must be received 30 placed (see days ine in which subm the will not be accep ission deadlines at left). ad would be will be publis ted once the deadline has Cancellations : hed responsible for in that issue and the passed; your ad Business card adver payment are: the service rendered. Accep tiser will be company check Full Page table Quarter Page forms and American of , VISA, Maste Express. rcard, Discov Inside Cove er Half Page All artwork r dpi) & in onemust be submitted in A P U B LBack Cove I C AT I O r ART WORK JPEG. All fonts of the following formahigh resolution (300 N OF T HE TEN COLOR: R E G artwork. Color and graphics should bets: PDF, EPS, TIFF, or NESSEE ION NE ASSOC embe files must be Black & Whi WS | U I A Tshoul in supplied in dded into the I O Nd be Fsent PCOMI te CMYK mode. U via NG OPE T I Le-mai the file isO too I T Yl to vane R AT O R Full Color Ads D I ssaso S T R I Tlis@t large to e-mai T R A I N I make S aud.org. N G |other l, please Cconta C Oarran N F Egeme ct Vanessa toIf 3 r d Q u a r t e R E Nnts. DATE SUBMITT CE HIG r 2 0 17 HLIGHT | Vol. 3 ED: ______ S | OP 1
Tennessee Utility News
E R AT O _________ R OF TH E YEAR ____ COMPANY NAM AWAR D S E ______ _________ CONTACT NAM _________ E ______ _________ _________ _____ PRO BILLING ADD _________ DUC T/SERVIC RESS ______ ___ _________ E ______ _________ EMAIL ADD ___ PHONE _________ _________ RESS ______ NUM ___ BER (______ _______ _________ _________ ___ CITY/STA )_______ If preferre _________ - _________ TE ______ d, _________ Only prov you may use you _________ __ ____ r ide _____ ZIP PLEASE INVO We cannot your credit card Master Card, Ame _______ ICE rican info accept cred PAYMENT ENC it card info rmation on forms Express, Discover BUSIN LOSED that ESS IS or Visa rmation via CREDIT CAR SUE email, incluare to be direct mai . D NUMBER led ding or _________ attachments faxed. CARD HOLDER _________ . NAME ___ ___ _________ _________ BILLING ADD ______ EXP. _________ RESS ______ DATE ______ _________ _________ ____ TOTA _______ RECEIPT NEED _________ L SIGN DUE ED? ATU ___ RE ______ _______ _________ YES NO SEND _________ ______ CITY RECEIPT TO _________ /STATE ___ _________ ____ _________ Please send _________ ______ ZIP payment _________ _______ info _________ TAUD | P.O. rmation or chec _________ k (made paya Box 8041 ______ | Mur ble to
freesbor Fax: (615 o, TN 3713 TAUD) to: ) 898-828 3 3
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45
GA ME - SPOT TH E D I FFE RE NCE S
Find 10 differences between the original photo (pictured top) and the altered photo (pictured bottom).
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TENNESSEE UTILITY NEWS | www.taud.org
4th Quarter | Volume 31
47
P.O. Box 2529 Murfreesboro, TN 37133-2529 www.taud.org
Deliver on the promise your customers can taste. Southeastern Tank, managing water quality from tank to glass. When you purchase our Aquastore glass fused to steel tanks, you’re getting the ultimate, cost-effective solution for water storage. • Corrosion-resistant • Low-maintenance • Long-lasting These exceptional tanks combine with Southeastern Tank’s years of field expertise, innovative services and tank management products to provide you with water that’s consistently fresh and delicious, down to the last drop. • Tank Mixing • Tank Management • Tank Inspection Discover the many ways we can help improve your water through and through. Call 615-466-5220 for a quote, or visit setank.com. setank.com
60 Vesta Road • Lebanon, TN 37090 • p. 615.466.5220 • f. 615.466.5222