FOREWORD
. fsdn o e eo emnt i r ena uh ar t l t . eg c p nt i nn p o’ ei nmngn e tn omv i a axl t e o o chnp s me n e e hs o st hi st uf s e oo s noe t uei c s nn t c u i n t Ob u es n . ymf os l n co i eo mgk as naaac eefna ereal byrma e n eahrn e v wf e e amss b hri n o s a s sf e r r a gi t a r h n o el o i e t yi t s r a e ehh wf s g ese t e u f i , ho tn t s r atno s a e ps l h o l emr l s e hoc n Tc awI tro trsn n’ oe ot an i o,sefn i e d v r g t o ndu pen i r I r t r i n p e a th e k i s r t oe o m oi n t on t l tee me e s d s sa or emeg l t s e e enis tn n hwte p s ewtoa no i coos m nstywu l t o i os i t br ce gmir f , t an nnnf r i oe i es n i uo eefw lb a psmpo e ntth yap s m o aao t f l h d t rt pa p o a e , m h n o hdh t e r t o a vgne t i u r r i egas n seov e n s i i n t i d a a gbeGi et r not v . n i r ors ea n e rci vt na rhpdh t ah oe nt l oa p n Ipgt o a l n.mt e l a l li osia e p b . i s s t s i s tcmox u s t i e i rute e n d s k c n ci t i y no cs e e e i a uuh vr hw h Sbt aa t t
s eftfi voaoh asyyt l r he a i Igmwe n h ee aat dl f a al sg ga can ehi o nt dcn at eo 3h gs ie t ntc e bu aen tutq ha a t f g ha ei yt r v o p oa st pr n mna ai tshed e s aye s a l s n g0r e fn n3u o f i i t e o ys , eubys nb e e r dn i n uynr l a a oi up j yo lmn jm a a aAo nfp f oo c . i me s e toms s o e cie l f ath o ra et. pdgm m g n e ano yt i i s n s d p mi nel s s ei s uh na hw rt I
l r gu ln a io eh Wty s “ei ,mt d o i . sIg a . er s n i etee cavb e e nr r oc r oo ,of f k t e ui sv n i o lis n hala o aot e g l r a esd Ph e ktvn c,ra r e ues e s hve o Cedp ,r r o s t f s s u i e e l p n v a i i e nl s l ro uo ut s tbr o’ Jn ru nsuo i o al y Y ca , i o d r ” . l gl e i h ic mel h w AT n i t e.a a e hi r hb Td t
,ny,gs i n e t v ns ol i ol i ag is lu b Rn r i o hiaewh p n . m t e i i nsl a r a s wo oe p t fs s t ts o uorne c i e n s ai s p t empu a e n e hg abh r ob t , s t a cn n y a i t f s oo se gi o t i s i n n pi t c v oo i en n ar ee cse n R mka aem , ael h g s p c pn t e o IWni l mfe . k o oa es i osv ce s ece e ngs p i ae eud s c secsHsi c s y k r i l t . u i l a / l s d s a i s el s nm l fn ye o i o o m weys eh f l t r et e i e f dbh il a : P at not c. arn i nit p s emi s tei r e edr s bacnahe t f e i v yto s e h s e l vl i n ueu l e o ubyo smsebsb s I e h h a i d t r t t e hu o n fb ho oa tb I t t
I-5
D R O W E R O F
I-6
s eyene r hne o t i t ahs a n sptso dm es d c ron ce ac r u w as k t d on n o no t aeob eymke t teoh ue v oT bi ob c i . r or e s t spi v n i t o,mha csiTi s r . t e oy i nf oi n ri t sgah dunnc ebiou k i t frts i c o o c i e x wd n t en so yi s l h det i ” nmnnn . arai e t o e t c s i t s s ee t n n e s t e a bober i c n, ece c s t on ku i p i s eiS l x e s gse amHn sy .ie ppe h og nm sl t i r i e s o h van ui t l ee tsBw Hd a i“ sst et y pmsdt l pea w n p e u u oo el ac w et hr l o f c h S l en nx or st a t a b e a sekleov ap p c r w i o y r s e oonl eFg a l np boa hen e wf l i cth ic ss i i oo tra st d h c e s t etbt n t a s a n i u ofcr e c i , i o g o p a ni u t k l no i s sop y s s i t w uni atxkoa c a eobr br i ewl l sd lt t oloi l p a h aheLhd rtme w.tn s r i s oos na e f i o cdyp l s l e rr ts o m a h u e mue fsTtwv o r c t a i r.e osx bo u t ot a n r x rf sae p h e w s f l e pn kt y a o ya r d l l c i a l mesioi u u a t h t h s edt gt c n e ei r aon uaht y r i a ko l hn. ortst pc o n o nuneei c o h i baobahl i e t s setfrTbwhs t a a o o . i a r t e h pna htc ee d t a cnc l drnnmle aou nceiipr yS o k g t t r i ume r yshhp c t oen o r a nm uipl f o hoa swac f It ! g n i d a e R y p p a H
Shivram Sethuraman (PGDM IIM Lucknow, )
Founder – Vtransform Consulting
Independent Director – Apollo Home Healthcare Ltd.
Ex-Director - Deloitte Human Capital Advisory Services
ABOUT THE AUTHOR
ysnf s be oo e tn sc n ie s a au vf t i n bt e u c odeh pt cns n car i Aee c y p di fl eo r hse s i e cH t s r s y e a .c hbn Croo. u i rm s ae po s na se dd i rpns p ai ey w s b r l t n a n o n t i en o t i aa ,t t g sn l i nu e n i v s n an i ng a or o r coc t Ravi Mamodiya
si sd i e h r ee dht i r y d a l t h dn C ne , ar r. huo cCC ft o a.& eBya t t i y s u 1r i d t 1e i o 0v t s im n2n I fUa eo M hanR i t a d hA fnt o Is. as fj ro a/ e bsRM t f mn mo ea . mtrrr e o n u n uft p wo nra i oc oaJ l ci P l t e , Aa t g f n u n a addi e g t aa r n se r i u n g t ao ir t v a c s mc aho RCp aA dn ni ad e gz nl i ua oi c Ye . s &pn s t i o s t neu rhl E,o s s ,El c e nMv i Se Z l nyd ann t au s umo d r hg nt i g i Hw n i h d t yi i l v e ws o r rop l e ecy r b g a ns ci d gkn nru ooo l w r s a i r n h e r t u na I lt
t seh d’ h . nn n a tgg o i i n a t i r ot da s e es giwsd nnern i o eav g f o l i l r s t a n oi a h hoz i ceet i n h t a a sta t ani g cur ha po ne elure p hsmav i t ,nmdc r ooe e e i cnf f et a r re m s a ai ie d cn h n ae sa xg a v or s dorhn e i oys o v i ha b aa t t o R r n ow a neu,l o h hy ut t p x w s sdA e o i l r h e . a g y c t hmi i sg s gru o o e uf n l n i ost , i rnn k s a l hr oua Tt cbt
h t p e d n i n a. s en t o a i et r a c s i on t a mg r io h df eo wl s oe l v l a e l et cn ne er i e r f e f pi xd ef no ag fn o i d en da at cs ee r dd sn i Hu
n o i s s e f o r p e h t s d r a w o t n o i t u b i r t n o c e l b a u l a v s i h , n fe o e b ee mv oa Sh
r u p i a J f o ) 1 2 0 2 0 2 ( t n . ep du i s o e r r G Ps ’ t &n a rt e n bu mo c ec MA d ge nr i e d t nr ua oh FC ) (
i
o t ) 8 1 7 1 0 2 ( r e b m e M e v. i t n u o ct i ea xi Ec o ds ns aA )t 9 n 1a t 8 l 1u 0s 2n ( o yC r a x t a e T r c e eh St ) (
ii
. l l e C p i h s r u e n e r p e r t n E C R C E J f o r e b m e M ) (
h t u o Y a y n a t i a h C i r h S “ O G N n a f o r e b m e m g. ny ” i d t e ni uc oo FS ) (
iii
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I-7
R O H T U A E H T T U O B A
I-8
eel l dhe atw r ns t i sa &n e t eou i t s t u i s t t e is s t n s n0i I 0A f1C o ny sab mhd rte oez r f i t on . a s mae l p g t u skrt uoot i ooss t i m r n e a a I r vhg t non ti e a erm erpe vegg h i na t w i c n n asi a a M onr sot i l r t te a a n i h et sc i odo sus es ta Ha s
. ty sn s r eet nn ni i u s mo uo c br e h fpt y on s s sao e r rmc uha t ti a s r ewe f sn ww le a i i o t v s nr s e et e sn n s i i ef s u eob t hu d tp n t lu a l a ot s n sna a r t esl vi u ots I cs n . o knc o os , i s os r be e y scw c i ua Hs l gda nnr i ao n r f a,s eme s e l t n s dy e r ns a ao w sc nea osg s i n t e i a t na . vi s es rs eure s cc bbfc oeo u h s e st d i c h n ,n n o ay fot oir e s o s pb te l n cmo u scis i eu s e rsh e c astc s gu e sn n s i i i s ksdi t ouna a t obs h btr t ued eodi hb no Tauv
PREFACE After 10 years of being a Chartered Accountant, there was only so much in accounts and taxation that I could handle. But, I did begin to notice a shift inside me that was influenced by a series of events outside my area of work. One question gripped me strongly and got me chasing towards a deeper meaning: What is beyond Success? Helping entrepreneurs and large corporate companies to acquire success has always been my core strength. However, after a certain point, every business owner is troubled by family disputes regarding ancestral properties or worried about handing over the reins to the right person. I was approached to address such problems, or I may have started noticing them more prominently at the time. This was a similar problem that I faced when my father passed away and left his estate and financial belongings to my mother and siblings. I knew I had to dig deeper into this. Talking about death is not easy as people try to avoid talking about it to the maximum extent possible. But for me, this wasn’t the case. I think that Death is the ultimate reality and when I started to draw the backward map of life, I found my Life’s Values, Principles and Non-negotiable values. It was only a matter of time when I could imagine how I would want to pass on my legacy post my demise. I started looking for books that could help me simplify or understand this daunting process. Search engines I-9
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filled their result pages with miles of information about succession. I started gathering more information, talking to people and that’s when I started jotting down all this at one place and tried to establish a link between the steps to Succession. I looked forward to gaining more knowledge on the Succession and Business Continuity Planning process. The truth is, the consequences of the sole businessman or breadwinner passing away is nothing short of a tragedy if you depend on them. Nothing lasts forever. Change will and has to occur. With proper planning one can adapt to change. Unless we do not hand over the reins to another in a planned manner, we will stagnate moving forward only because circumstances force us to, circumstances beyond our control. This book will hopefully help you understand the benefits and consequences of succession planning, and what you need to do to secure the reins of your empire to the right descendant. Ravi Mamodiya
ACKNOWLEDGEMENT
))edy a a l vu a yya d i i goo d d ooyct Imme y ta aaha MMThd t .o aag e vh h nst r ueing d N p. o ni n As t a i .rt a k s s v Mr a r i m M et (&do eanmr. y o f udf i i e wd n m yodaur n o ty mmar o f kato y nMrpkl atopni a i p hk uh m ps t a ynutTf l lAsnk .r . a a u r et i c M s soo e(n non ps e obi sg c s s oi nmd i e t m h l s eb inti ki e m e i s r kt l i o c e dye r l l mhap p u odtbmm e r wno oo hc c Iaf t
.r& .e yodr e dnt e mu a mvy t o de a a d d nswm d api e eet s r )sv r e uio a a h m i t f ft k c o e neofur h omtorp n t Sgi ns mt d o no ai ol piyc s t t o i l r a r d l mh uoyi apmpe o a r et Gp mu g u t tl d oc .s nc s i ae. u rd Mo ngm rr a (f n o o e t nh i af r) s s t e t s snsaf nar duemo t me f r n o le rda a or l in Penh hp t V y u w so e g j t , r n ma h k u i i s t c b okoken a n o r t n e e y sabo t o i kPswoyl t i m n.i e b s arhyh,a k t M mt h( yln l t f lia deogeaah nu nrnvT a s i a o ugr n. m t i oaoo t yiuh e f h l ced g o t l ehdyi u ro Pc abTAmn
.e. ri si si sde lm oH ni fb hh f i ) tTalah . n y f .tyuo r l aeoe t a nomv l mntl r u nipn f au e pidk r h u ot uj ssren n d i o hko t i a n t t v n n h o fi c e ot ae So t ry e d b hsmpr ment n )e oai ahahc nv r t v tncsham c o i a k i u i a h uz eh t o r Sh I e tsad l .g N e u o p r vun Mumtoa a (oohhh hk t s r i s cu rh o won ot fp t o t a e o e n d b eb l emeh emi s i i s t M g Hh s g s a s t e e nt yi . o l r e m s b p md v Mo i y(r oueeel t ghvbu rp a ldtg om tr ’ u r n Tti fne e avsd.no e y l t g oa t u a g m n r nywol k i g i c tlwlra r e e i a yo s s hb l t o yn k t h l d i l oa uoe gnr e i uoe one Hmc brcAf
sdyohgi e’ k f l a s h n m t i i r ui r v a w we a o)ph yd t e CK a t sld mai h .A tud gr f d r i a MC k r nfen he (l , aopa D x sa ) leeh hnw l t h t a o or sei ra re mri na iee hYmag r hhhtA pA Sttr emi l C u v ghf p aoa nn t dg c ai i n m ywa ma adyK . l al kIanmr Npo . waoM t Aroiret , a mu la Cobog (f tA m fr )ee ne da l hg rit a ny i tn tah ei h r i d n se r GS ogai f s h n t ’ m.n ymi S r k eo a maweAt edC io m i oMv a c t e(xbe saersei sH v r kr adeh . nu , nh tr g e e ap t nitnM hA r a i t f dil , d g e r e.ci a et gsovetb i r v t o h uM n i dr t oM gt H( apo i
I-11
T N E M E G D E L W O N K C A
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,dn . a no i t at i a aa wt v upi t Ruo tGm i h h sd oi n Rna a A t r CMo A ,C p a t p ,u h eys a j Mi d r nVa amw j at n ahu Rbo u r Ahi e CSh ,At i n Cr t o , a h f Ps ) eg tp i r h ua oh G MB e c Adn ai Cr r ,a a P nh. S v p. d ar BEA r e dl oedu l h e b f t t a ) a oh si n cc dt i i a r Ia n Ja o k imr nwsip aoahp ytwfa g o vn a y i l Dieea l t d s .s i u r i c s i eat Ms r c c (a i ea s t n d b r e unedp a gasn i ash o at el l a T )i n l a v o . t r c s ce i p t yt p n uo neG mi t otmhd t e n se. t r t ai i n a t m h u es c si i q h Al mne eor .po gc rmt dtrMos eae(ck h l g t ti sn wn o n a oi ehh nr&itt l u e kt r scu g cc i c at au i B t c. drs m t i ue ns g or i n eo to rs Kr lf
. ddl l nea amu ao rr a y kfo l d o t n ha h cs c i Dtu h igm i s s o nn s ai u lo Ma .iy r s ok Mt n i d a ,e n h aeT wh. tty n r do aet Si ds ava i o o n rt ap n h)i Sas d .nr e s xo Ma w (S st in r e ohk s t i i o r d r eDb .y ys MMm egtdeg dnnldi n uieuuv l e o l t t i ee i i ct l t r c s a a kr g i xo r ae k g ,r ogo k er ibyo s e smb noh i ewt h gs i t myt ht nh i T . a y mmi .m igwhas t e p n yn t, r h i o p mg m t o i i t f sdpeka o e s p hss l e trl l wut’ r p sfnea xogoavr ennecne k o i s IC v oci d ue o t tavas&n r c r n ooe e e u r af b p e o spy wn f p f dlco a Io , innfCh t O a t o s ,n a ks.s a y c a el oi i aéc l f t o I d a ebb t .oC o huy t P mtsl e a t a m n o erut o e nn t h a r h taslt e h i a m u l t i tmf bxbr tauouuo o t s p n T o i a eor d oe ot Lt bt p
PROLOGUE
ssto s s u h e e b w ns ni i s s s s r uue e cd bbc a yue gr sr ne i vte r ueah s pt nro . rs o ef t o s s f e trts c ’ic uu n bo ku so s e ,ho od s s e bn e hds o ct yiy o t rfihe pouTb n . s i s sdt ’ s t uene a oeoch unccw u nee ,s i hr t w t n odo ol lmnn o ct i ryk e e ash o stbt sir s s i ueu y t o si Foi s u gr . e ru nr ni e e c i t n h s n e t uo wa r Bc or a
rsto uiut h os ot by geaa npsw i o v n ehod i i n Is t h a c,e ad um nq fi o o m r y d rf onai n i mg ht t ie ar e hpb mt ro dgut nnos aiyp p e eot te ts n eKse t rh n .e r i wt a re so. ul nt e oca dm ,eee a n b dts i a i g l e edve h blort u r op nt eh n oe l ws l i i s m s swe ee r e r k cl oi ocp f so e um e BdbSi
tesafrp l o u c l o i e nb f bos i s h dd neasee g w ohbn l t i i e u T e s i u hh o s .t hs t e w ci ttss d n n e crn i i i t uoa a t ti r l sft h la g p s a h tnr xgc i u C eeui n on doan & c h n t nl au gcs. d ap e n c l mi e t e i p i tp t l p r eao t r oa otehrt g t t g t e ev ae tsp ddi h o r a i eDt t e p hon l pte n Ivido xnh a e a ,o e o l et ds p o s t T nnt xdh e e o ais . bi r g n d i e e eak m s onve bh n a t n o i t oi odaher t wbnmIht e drsads ,Tt in e ee .e h o e ed b l t o fi o na u i i n t lr, efs i tr o s p ’ a dng e n e m a c oas in o c r a m de ou s t p y s y S uhr u a r wl t oa ufe o aa Yr po vl y
,d dey ecl n cni a m e ni s er a e i f e i r t ptl e i pxsa g e xl c ni ea t oc nnma o es r ap hr de we peh yyc t l n map f o e s d a te sr h og gdh uut l u c an so t a ti y e l s p l v l e e a e . bh wh e f eIs l i o , r a t e a y t , s a s sot e d n g n v ntei o a i i t l t h hc a t l t y tntea a Onrd e h. d r f t y n e o l a f el s uaf e i s rnd i dt t o n i l sshe r t a i i i e e r tp wf r I
.ss . sdhn r yt e c e n daoai i hi wo Es t v s ap o i .e t et c eda l ehckn i a h vtut a S t waof r e o r shto s a I t p t r p ,r m a e e a r i t pmp s e e de-e hh nhbt t t a atur ,r s f t sora r e t e pab i lh l b epm a t s nor he a i u c fa m gtf nr oe e d e i t nh t d er s d aaai gi ecss rn r a a otn yTri s o a mg n P . j s amn n r n i ee euun r ydvosa aaeyoe meSetl r v , oi e e udt gr h i n ov dot i ya t klmi u fe ri oo s o e o v wh ebb e tr tr mysr i oah auo Smt pFt
I-13
E U G O L O R P
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tu t u oo bd ae n si t a b ug oe dv ra uh ou yo ey t va l o h sw y l n l o u fy e t pr i oa hl c de l u d i ov . t wo r ra sp p y ada t wnh aat e g knn o as i i t d sa ee s ce e cr hu f Ts o
CONTENTS PAGE
Foreword
I-5
About the Author
I-7
Preface
I-9
Acknowledgement
I-11
Prologue
I-13
PART I SUCCESSION INITIATION Chapter 1 u Succession Foundation
3
Chapter 2 u Types of Succession Planning
5
Chapter 3 u Myths vs. Facts
7
Chapter 4 u The Great Indian Family Business: Benefits and Challenges
11
Chapter 5 u Conflicts of Interest in Family Business Management
17
I-15
S T N E T N O C
I-16
Chapter 6 u The Life Cycle of Succession
PAGE
21
PART II SUCCESSION PREPARATION/REHEARSAL Chapter 7 u As Clear as Crystal
27
Chapter 8 u Guiding Principles for Succeeding with Succession
29
Chapter 9 u Strategies and Approach to Succession Planning
34
Chapter 10 u The Wheel of Succession
39
PART III OWNER’S VISION Chapter 11 u Visualizing the Vision - Internal
45
Chapter 12 u Visualizing the Vision - External
50
PART IV THE FAMILY CONSTITUTION Chapter 13 u The Purpose of a Family Constitution
59
S T N E T N O C
Chapter 14 u A Step Before Family Constitution
I-17 PAGE
64
Chapter 15 u The Family Constitution: A Tool for Family Governance
66
Chapter 16 u Steps for Building the Family Constitution
73
Chapter 17 u Drafting the Family Constitution
77
Chapter 18 u Challenges in Constitution Building
80
PART V ALIGNING THE FAMILY AND THE BUSINESS Chapter 19 u The Three Circle Model
89
Chapter 20 u Parallel Planning Process
93
Chapter 21 u Guiding Principles for Family Succession Planning
96
Chapter 22 u Contingency Plan
103
S T N E T N O C
I-18
PART VI
PAGE
SUCCESSOR IDENTIFICATION & GROOMING Chapter 23 u Identifying the Leader
113
Chapter 24 u The Three-step Model: Assessment, Management and Grooming 119 Chapter 25 u AMG - Step 1: Assessment
121
Chapter 26 u AMG - Step 2: Management
126
Chapter 27 u AMG - Step 3: Grooming
129
Chapter 28 u Selecting the Successor
134
PART VII OWNERSHIP TRANSFER AND ESTATE PLANNING Chapter 29 u Mapping out Estate Planning
145
Chapter 30 u Types of Estate Succession
147
S T N E T N O C
Chapter 31 u Intestate Succession in Hindus: One Without a Will
I-19 PAGE
149
Chapter 32 u Intestate Succession in Muslims: One Without a Will
158
Chapter 33 u Intestate Succession Process
164
Chapter 34 u Testamentary Succession: One with Will
166
Chapter 35 u Taxation of Intestate & Testamentary Succession
174
Chapter 36 u Private Trust
177
Chapter 37 u Hindu Undivided Family
198
Chapter 38 u Breaking some other Myths
204
PART VIII s e i d u t S e s a C
CASE STUDIES AND FAQs
) s Q A F ( s n o i t s e u Q d e k s A y l t n e u q e r F
211 221
ANNEXURES d e e D t s u r T e t a v i r P f o t a m r o F t f a r D : 1 e r u x e n n A d e e D n o i t a e r C F U H f o t a m r o F t f a r D : 2 e r u x e n n A EPILOGUE
235 244 245
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C H A P T E R
.l to f rs nne tu ougn i r cr o e a s fi e t c s b f e cmli . s f a udms s , o u s t n e , rs i r n c pr oo a d o c fes r n o yi ep t fi ywvn kg d t san el aa e l i a m m i e r n n c — e a o n o v ngi t a asaas tl hnrnsep e u a a y t e ils fs h wpnmoa r i t tn, phe d l os u s n r e v i s ss i e s a r e nsn e e d n s oc h n i t t l cc s an l i l , su u an p r bw t s e e l l t t ea nra u i i sfhh we c nott n oha ees ot stn sn s g ciuo u e fi ai n n q ni , ci o s i s , p i ec s e r t oe ul be i r s o be k i dd ,v nu y l eaqmea e l l db crc n a aeo , h cns o rs i t itdr p pr n s yl nuoe aa Ta Ftp t gd nn i a v ey i l h i cm aa nf i , l a du ed vi l v o i vd nn i i se e h i g t et t a a r t g s n i en s n r a: e l e vp i d d u n l eoc i hs n i t s s ,el c e e t c v o u e ns l s tts n a e en hi t i cs fiu nf Oe b , g n i n n a l P c i g e t a r t S
. g n i n n a l P t i x E u
d n a , g n i n n a l P e t a t s E u
, g n i n n a l P l a i c n a n i F u
, g n i n n a l P s e c r u o s e R n a m u H u
, g n i n n a l P y t i u n i t n o C u
Strategies and approach to succession planning
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Business Succession Planning AUTHOR PUBLISHER DATE OF PUBLICATION EDITION ISBN NO PAGE NO. BINDING TYPE
: : : : : : :
RAVI MAMODIYA TAXMANN FEBRUARY 2022 2022 EDITION 9789393656698 268 PAPERBACK
Rs. 550 | USD 38
Description This book provides answers to the readers’ primary questions about succession, i.e. u
Where to begin?
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The ways to implement
The sole purpose is to help the reader understand the basics of succession in a simplified manner. It will be helpful for professionals and business owners to understand the critical aspects of succession planning and create strategies for better business continuity planning. The Present Publication is the latest 2022 edition, authored by CA Ravi Mamodiya, with the following noteworthy features: u
[Five-Step Approach] to handle the wheel of succession to plan, manage and see the expectations
u
[Technicalities explained in a Simple Manner] To avoid getting caught in the web of laws & rules, the author has presented the technicalities suited for a layperson too
u
[Diagrams, Charts, Case Studies & FAQs] are embedded in the book to help the reader to gain better insights on the topic
u
[Summaries] Each chapter consists of key takeaways to revisit the learnings and remember the important points to solve the readers’ doubts and provide clarity
u [Authors’ Personal Experience] with different clients, including those faced amongst
family, friends, and relatives, are included in the book to help the reader grasp the practicalities and realities of day-to-day life
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