AI technology takes away the nightmare of admin and reporting.

And as the hype around AI has accelerated over recent months, businesses are looking for new ways to optimise and promote their products, services and operations with AI. In fact, AI technology has already begun to permeate through so many aspects of businesses, from data analytics to building models. Businesses are dealing with complex, and vast amounts of data thanks to the rapid digital transformation we saw during the pandemic - and AI has become the key to sorting and unlocking the true meaning and value of this data.

So, how can AI transform business admin and reporting? What are the advantages in the workplace?

Improved efficiency and productivity: AI can automate many time-consuming and repetitive tasks, freeing up employees to focus on more complex and strategic jobs. By automating repetitive and timeconsuming tasks, businesses can benefit from increased efficiency and productivity in the workplace. Employees tend to be dissatisfied when they don’t feel motivated or engaged with their work, particularly when it comes to administrative functions. Therefore, AI can also be a huge support in improving employee satisfaction and retention.

Improved accuracy: When it comes to repetitive administration, it’s particularly easy to make typos and small errors, however with AI, this risk is reduced. This means businesses can trust the reliability of the information produced, and lower the risk of human error, saving businesses money by preventing potentially very costly and overlooked mistakes.

Enhanced customer experience: AI is transforming customer communications, making it easier for businesses to connect with consumers and provide 24/7 support. With AI-powered chatbots and virtual assistants, businesses can not only improve their response times, but also provide more personalised and valuable support at a fraction of the cost. By enhancing customer experience with AI, businesses are likely to generate and maintain higher levels of customer satisfaction and loyalty. With this high quality customer service and experience, businesses can even gain a competitive advantage in the market.

And, when it comes to sales, cutting edge AI and collaborative capabilities of Microsoft Dynamics 365 Sales takes customer experience to the next level, giving sellers a 360 degree view of the customer. This solution allows businesses to better learn from customer history, access information from external data sources and identify the next best step to take - all within one AI based tool. With this, sellers can see, act on and suggest actions to sell more, faster, and with greater impact.

Report generation: The beauty of AI is that it goes beyond sorting data, and provides actionable insights and reports based on its extensive, accurate and rapid, data analysis. With this level of analysis, businesses can make more informed decisions, based on recommendations that surface from AI technologies. Solutions like Power BI, which features AI, offers businesses data analytics features to really bring this data to life with tools for aggregating, analysing, visualising and sharing data. With this, businesses can access image recognition and text analytics, create machine learning models using automated ML capabilities and integrate with Azure Machine Learning. As well as benefiting from better visualisation of data, business leaders can rely on the credibility of these reports and identify trends, as it is all backed up by extensive and accurate information. This can be particularly useful in areas such as financial forecasting, inventory management and customer service too.

Cost savings: Amid a challenging economic climate, businesses are tightening their belts and looking to reduce expenditure where they can - particularly on marketing. This is where AI can step in. By providing insights on the customer journey, activity and preferences, AI makes marketing much more efficient, strategic, and far less costly than spending money on unnecessary and ineffective marketing costs - for instance, additional staff, sales teams and campaigns that fail to generate sales effectively. Therefore, by automating tasks, businesses can save on costs associated with hiring additional staff to manage these processes, while driving sales forward in more strategic ways that better connect with customers.

These are just a few benefits, but the list goes on!

While AI technologies do of course come with an upfront cost, the long-term benefits will save companies millions, boost performance, provide remarkable reporting insights and ensure highly accurate and efficient processes. Looking ahead, we can expect widespread adoption in the business world, in the same way it will permeate our personal lives as consumers of the likes of ChatGPT.

However, successful implementation of AI remains key as, if it’s done poorly, it misses the point altogether and can actually worsen business performance. To successfully implement AI technology, organisations must develop a clear plan for its implementation, starting with the business problems they need to solve and identifying the technologies and tools they need to resolve pain points and boost operations. Importantly, businesses are not alone, and collaborating with AI experts and IT consultants, such as ARP Ideas, will be essential in its implementation. Outsourcing technical expertise is a brilliant way to kick start and build out your strategy. Experts with experience in machine learning and data science, will be able to advise on and provide bespoke solutions for each business problem, integrating

AI-based technologies with existing business systems, and implementing them at a fraction of the cost of hiring in-house.

In summary, AI technology is rapidly advancing business operations - from automating repetitive business tasks, boosting efficiencies, enabling better decision-making and enhancing customer service. It’s inevitable that these technologies will be more present within the workplace, particularly when it comes to streamlining business admin tasks and reporting - taking the nightmare away, and allowing businesses to focus on the more challenging and complex work.