Confirmation / Final Invoice Mr Thomascook Test 3 Tatwin Drive Crowland Cambridgeshire Peterborough PE6 0AE
Reference: Lead Name: Issue Date: Booking Date:
Q1343951 Mr Thomascook Test Tue 9 Sep 2014 Tue 9 Sep 2014
Pre Departure Contact: http://www.thomascook.com/customer-services/ (click to view our Help FAQ's)
your booking Dear Mr Test Thank you for making your Flexibletrips booking through Thomascook.com. This document is your booking confirmation and final invoice. This replaces any previous invoice that you may have received. Please check the content carefully and contact us on http://www.thomascook.com/customer-services/ (click to view our Help FAQ's) if you have any queries. We recommend that you carry a copy of your final invoice on holiday. Please note this is your invoice, your electronic vouchers will be emailed to you no later than 5 days before you travel. Who's going € Adults x 1
When you're going ¦ Fri 25 Sep 2015
Name Mr Thomascook Test (Adult)
CRUISE Advanced Passenger Information As with many airlines, cruise lines also require information from you in advance of travel in relation to personal details such as date of birth and passport details. It is important that this information is provided to the cruise line in advance of travel and failure to do so may prevent tickets being issued and/or boarding. To complete this information, you will need your Cruise Line Reference number found on the Cruise section of your invoice. For some suppliers the completion of this information also allows you to check-in online, saving time at the port.
Getting around - your transfers v You have no transfers reserved for your party, if you wish to add these then please contact us on http://www.thomascook.com/customer-services/ (click to view our Help FAQ's).
Extras ç Card Payment Surcharge Supplement.party.handling: Card Payment Surcharge
i
Insurance: Please be aware it is your responsibility to ensure all members of your party have adequate holiday insurance especially in circumstances where you may need to cancel prior to your departure. As the travel experts, we understand your needs as a traveller and what you need from your travel insurance. With our comprehensive travel insurance you can relax while you're away, safe in the knowledge you'll be looked after. Why not check out our insurance products online at www.thomascookessentials.com.
Costs £ (GBP) Cruise - Cruise: Europe P&o Cruises Ventura
£339.00
Extras
Thomascook.com is a trading name of Thomas Cook Tour Operations Limited. The Thomas Cook Business Park, Coningsby Road, Peterborough, PE3 8SB. Registered in England No. 3772199.
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Costs £ (GBP) (cont'd) - Supplement.party.handling: Card Payment Surcharge
£6.78
Booking Total: £345.78 Payments Total Cost
£345.78 £345.78
Amount already received - Tue 9 Sep 2014 - Mastercard Balance
£0.00
Booking paid in full. Thank you.
Correspondence Address › Thomascook.com, PO Box 216, Bradford, West Yorkshire, BD19 9BN Small Print ª Flexibletrips Booking Conditions and other Important Information Your Booking This invoice confirms that we have accepted your booking, i.e. we have reserved for you and your party, the accommodation and/or travel arrangements, set out overleaf fro mour allocation of accommodation and transport arrangements, subject to any updates or amendments notified to you. If any of the details shown on this invoice are either not correct, or are not in accordance with your reservation, then you must advise your booking agent within 14 days of receipt, or immediately in the case of a late booking.
Complaints Whilst on Holiday Naturally, we want all of our customers to have enjoyable and successful holidays. Should you be dissatisfied for any reason, it is a condition of booking that you bring any complaint to the attention of a relevant person (for example, the hotel management) at the first opportunity and follow your complaint up within 28 days of your return from holiday. Correspondence Address If you wish to write to Flexibletrips, the address is: Flexibletrips Customer Relations Department Thomas Cook Inmoor Road Bradford West Yorkshire BD11 2PS
The Holiday Contract You have entered into a binding contract with us. Our mutual obligations under the Holiday Contract are set out in our standard Booking Conditions. Our Booking Conditions can either be found: (i): by visiting out brochure store website using the following link: http://www.flexibletrips.com/information/booking_conditions.jsp : (Iii): by phoning http://www.thomascook.com/customer-services/ (click to view our Help FAQ's), a printed copy can be sent to you upon request. Our holiday information also applies to your Holiday Contract. This provides essential information about your holiday, including your accommodation, travel arrangements, resort, health, safety, travel advice and entry requirements. This information can be found on the website http://www.flexibletrips.com/information/holiday_information.jsp
Calls to 0844 numbers are charged at 5.2p per minute and calls to 0871 numbers are charged at 10.3p per minute. (Costs are from BT landlines, charges from other networks and mobiles may vary).
Requests/Timings and Travel Documents: Please note that we will endeavour to fulfil any special requests; however, we regret that this cannot be guaranteed. All timings are provisional and based on the 24-hour clock.
This is an important document. You should retain this as you will need it if your travel arrangements are protected under a scheme of financial protection and you need it to make a claim.
Here to help! We aim to provide the best holiday possible. However if you are not satisfied with your arrangements please complain as soon as possible to the relevant person (for example the hotel management). This is in accordance with our complaint procedure as stated in our booking conditions. Failure to notify us when you are in resort may affect your complaint when you contact us on your return to the UK. Please note services of an in-resort representative are not included in this booking.
As Flexibletrips specialises in independent travel, we do not offer an in-resort rep service.
Health Precautions and Travel Advice Health facilities, hygiene and disease risks vary worldwide and travel advice about destinations regularly changes. You should take health advice about your specific needs as early as possible. Visit www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org and contact your GP.
Important Notice For more information, see our booking terms and conditions. This is an important document which you should retain.
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Flexibletrips Booking Conditions Your Booking This invoice confirms that we have accepted your booking, i.e. we have reserved for you and your party, the accommodation and/or travel arrangements, subject to any updates or amendments notified to you. If any of the details shown on this invoice are either not correct, or are not in accordance with your reservation, then you must advise your booking agent immediately. The Holiday Contract You have entered into a binding contract with us. Our mutual obligations under the Holiday Contract are set out in our standard Booking Conditions. Our Booking Conditions can be found at: http://www.flexibletrips.com/information/booking_conditions.jsp.. Alternatively, if you require a printed copy can be sent to you please phone 0844 879 8400. Our Holiday Information also applies to your Holiday Contract. This provides essential information about your holiday, including your accommodation, travel arrangements, resort, health, safety, travel advice and entry requirements. This information can be found on the website http://www.flexibletrips.com/information/holiday_information.jsp. Requests/Timings and Travel Documents: Please note that we will endeavour to fulfil any special requests; however, we regret that this cannot be guaranteed. All timings are provisional and based on the 24-hour clock. Here to help! We aim to provide the best holiday possible. However if you are not satisfied with your arrangements please complain as soon as possible to the relevant person (for example the hotel management). If they cannot help contact our 24 hour In Resort Helpline on 0044 1274 387414 for assistance. This is in accordance with our complaint procedure as stated in our booking conditions. Failure to notify us when you are in resort may affect your complaint when you contact us on your return to the UK. Please note services of an in-resort representative are not included in this booking. If you wish to write to Flexibletrips following your holiday, the correspondence address is: Flexibletrips Customer Relations Thomas Cook Tour Operations Ltd PO Box 216 BRADFORD BD19 9BN Telephone: 0844 879 8136 Webform Address: www.thomascook.com/customer-relations Please note, you must follow up your complaint within 28 days of your return from holiday. Calls to 0844 numbers are charged at 5.2p per minute and calls to 0871 numbers are charged at 10.3p per minute. (Costs are from BT landlines, charges from other networks and mobiles may vary). Financial Protection This is an important document. You should retain this as you will need it if your travel arrangements are protected under a scheme of financial protection and you need it to make a claim.
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