ASSISTANT GENERAL MANAGER

The assistant general manager (AGM) must possess a broad range of skills and be multifaceted. The ideal candidate will execute a variety of daily duties including but not limited to placing orders, receiving deliveries, accounting, maintaining inventory, and executing the Café’s wine program. The AGM will handle daily cash sales and receipts.

They will work to promote specials created by the kitchen and work closely with bar staff to market specialty cocktails and drinks. The AGM will have expert knowledge/ sommelier training in oenology as it pertains to the Café, ie., service, pairings and training of staff.

He/she will be attentive to resolve customer complaints about food or service. They will monitor and govern customer behavior to ensure conduct is becoming of the Café’s high standard. The AGM will support the General Manager by participating in the disciplining and training of staff, hiring, and creating schedules to properly service the establishment.

The candidate will possess certification in Quick Book accounting, Microsoft Office programs and have extensive knowledge of Micros POS systems and will be required to utilize these skills on a daily basis. The AGM will be able to effectively read, and decipher profit and loss statements, and demonstrate strong accounting skills through daily analysis of trade.

Candidate will possess problem-solving abilities and be quick to respond in a fast paced-high pressure environment. Candidate must be able to climb stairs and be prepared to lift heavy boxes that are inherent in the local and type of business.

RESPONSIBILITIES:

• Work with management to estimate beverage consumption, place orders with suppliers and schedule delivery of beverage and non-food related items.

• Resolve customer complaints regarding service or food.

• Direct cleaning of dining areas to maintain sanitation standards and keep appropriate records.

• Monitor actions of staff and guests

• Proficiently operate computer software to assist with the implementation of inventories, track staffing, and record keeping tasks as they are instructed by the General Manager or Ownership

• Maintain stock of supplies such as table ware, paper goods and cleaning supplies as deemed applicable

• Assist with the weekly and monthly maintenance and repair of equipment and other services

• Ensure total receipts and balance against sales at end of day and be able to lock facility

• Recruit, hire, and oversee staff and on going training

• Schedule work hours for servers and bar staff

• Opening and/ or closing of the establishment ensuring all is ready for daily trade or secure for closing

OTHER DUTIES:

• Maintain relationships with guests and staff

• Update and use job related knowledge

• Schedule staff work hours and activities

• Evaluate health and safety practices against standards

• Organize, plan, and prioritize

• Make decisions and solve problems quickly and efficiently concerning staff and guests

• Process and analyze information when scheduling and budgeting

• Record information about inventory and health practices

• Implement creative promotional ideas working with vendors and staff

• Guide, direct, and train staff

• Coordinate the work and activities of staff

• Communicate with customers, sales reps, and suppliers

RESORT, PENNS ROAD, PROVIDENCIALES TCI 649 941 8260

$50-$60K

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