EMPLOYMENT OPPORTUNITIES

Desire to make Aviation your Career? Want to work in an industry where no day is the same? Want to work with a company that believes that our Human Resources are our most important asset? A company that trains, develops and promotes from within? TCA Handling Flight Services Ltd with over 30th years serving American Airlines and JetBlue is the organization for you, we are currently seeking passionate, committed individuals with a great personally to fill the positons of:

AIRLINES SERVICE AGENTS (ABOVE WING)

JOB DESC RIPTION:

• Provides friendly service to and maintains positive relationships with all internal and external Customers.

• Works in a cooperative spirit to ensure the success of our Company.

• Responsible for providing Legendary Customer Service to people desiring to travel, by determining and recommending the service that meets the Customers' needs.

• Communicates with Customers by telephone to furnish information regarding fares, schedules, routings, flights and availability of space.

• Finalizes sales of contracted Airlines flights, confirms reservations, and provides information regarding ticket purchase and other special services.

• Answers Customer inquiries regarding flight arrivals, delays, cancellations, flight irregularities, facilities, and other general information.

• May be assigned to specialized reservations functions servicing travel agents, groups and tours, or special accounts.

• May be assigned to specialized duties such as aircraft grooming, assisting and/or lifting disable passengers on or off aircraft.

• May be assigned as a Training Coordinator assisting with onthe-job and classroom training programs, as assigned by the Company.

• Keeps his or her work station clean, neat and in orderly fashion all time while on duty.

• Works in a highly organized, restrictive environment requiring extended periods of time at a fixed work position answering telephone calls within established guidelines, procedures, and performance standards.

• Utilizes computerized reservations system including a computerized video display terminal and keyboard on a constant basis to book reservations and retrieve information on flights and schedules.

• Attends initial and ongoing training (classroom and/or on -the-job), and keeps current and proficient on knowledge, information, and equipment that is pertinent to the job.

• Must be able to meet any physical ability requirements, such as lifting bags up to 50 pounds repeatedly.

• May perform other job duties as directed by Management.

AIRLINES SERVICE AGENTS (BELOW WING)

JOB DESCRIPTION:

• Loading and unloading aircrafts in accordance with the instructions of the crew chief.

• To ensure that all bags are accounted for by the triple A system or any other system that the company may be using.

• The unloading and clean-up of any kind of waste from the aircraft.

• Help in the lifting of passengers that is immobilize, up and down the aircraft ensuring a safe path at all times.

• Possess a valid driver’s license.

• Able to lift a minimum of 50lbs. routinely with or without a reasonable accommodation.

• Able to fluently read, write, speak and understand English

• Able to work in stressful situation and tight time constraints.

• Be self-motivated and a team player.

• Able to work nights, weekends, holiday and varying schedules.

• Responsible for maintaining the safety and security of the ramp at all times.

• Marshall aircraft on the ramp (e.g. directing assisting and parking all arriving, departing and towed aircraft).

• Observe safe ground-handling procedures and maintenance of ground service equipment including the performance of equipment checks.

• Comply with all safety procedures and airline policies.

• Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and company material, continuous lifting, loading/unloading, sorting and transfer of baggage, freight and company material.

• Set up ramp and storage of equipment and baggage.

• Service aircraft as needed (e.g. aircraft lavatories, potable water and any commissary items).

• Constantly communicate with flight crew personnel and other ground personnel.

• May perform other job duties as directed by Management.

REQUIREMENTS:

• Warm and friendly personality

• Customer service focused

• Highly trainable and a quick leaner

• Must be able to work long hours, weekends and Public Holidays

• Must be able to lift a minimum of 50lbs

• Ability to work with a diverse team

• Must have strong verbal and written communication skills.

• Must have a clean Police Record

• Must have a valid Turks & Caicos Driver’s license (applicable to ASA Below Wing)

• Valid Passport

• Must be able to travel regional and internationally

Coral Gardens Resort - Lower Bight, Provideciales, TCI. 649 941 8260