HUMAN RESOURCE MANAGER

The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) department at Ocean Club Resorts (OCR) including hiring and interviewing staff, training, administering pay, benefits, and leave, and enforcing company policies and practices.

DUTIES AND RESPONSIBILITIES:

1. Partner with the leadership team to understand Ocean Club Management’s (OCM) human resource current and future talent needs, recruiting, retention and succession planning.

2. Manage the recruitment and hiring process, including identifying talent needs, job description development, advertising, sourcing talent, interviewing, and hiring of qualified applicants, including contract negotiations.

3. Analyze TCI industry standards in compensation and benefits to ensure OCM Wage and Salary Guidelines are competitive and consistent; research and propose any increases to base and incentive pay programs to ensure OCM attracts and retains top talent.

4. Ensure that annual Performance Appraisals of all staff are conducted in a timely manner and that any recommended increases are in line with OCM Wage and Salary Guidelines.

5. Manage employee benefits (Paid Sick Days, Vacation, etc.).

6. Maintain compliance with TCI Labor laws and regulations, updating OCM Employee Manual to reflect any changes.

7. Provide support and guidance to management with regard to the disciplinary and/or termination processes to ensure that procedures comply with TCI Labor Laws; may be required to execute delicate issues requiring diplomacy and impartiality, such as investigations of allegations of wrongdoings.

8. Co-ordinate and maintain the Business Staffing Plan and liaise with Labor Department and Labor Tribunal on employee relations issues as required.

9. Facilitate the processing of work permits when required.

10. Manage National Insurance and National Health Insurance Board contributions for all employees.

11. Verify payroll information is correct with regard to the allocation of payment for vacation, sickness, retro-pay, any deductions, etc.

12. Oversee the distribution of monthly Service Charge payments to all employees, ensuring compliance with the TCI Service Charge legislation.

13. Facilitate new employee orientation for all new hires.

14. Create learning and development programs and initiatives that provide internal development opportunities for employees.

15. Coordinate resources for on-going management training and development opportunities.

16. Maintain knowledge of trends, best practices, and new technologies in human resources, talent management, and TCI employment law.

17. Perform other duties as required by OCM.

QUALIFICATIONS:

1. Human Resource and Training experience in a resort environment.

2. A management style conducive to providing consultative advice to management and employees.

3. Ability to prioritize tasks and delegate them when appropriate.

4. Strong conflict resolution skills with a consistent ability to remain objective.

5. Solid work ethic combined with an enthusiastic outlook.

6. Outstanding verbal and written communication skills.

7. Excellent leadership, organizational, multi-tasking, and presentation skills.

8. Self-motivated and disciplined, with commitment, drive, determination, and the ability to work well with little or no supervision.

9. Proven ability to act with integrity, professionalism, and confidentiality.

10. Strong PC skills; proficiency with various work processing, spreadsheet, database, and presentation software.

SALARY: Commensurate with experience. Preference will be given to qualified Turks and Caicos Islanders. All interested persons are asked to send a cover letter and CV to: hr@oceanclubresorts.com

Project Manager

The Project Manager is responsible for managing all aspects of projects and maintenance operations at Ocean Club Resorts (OCR) in support of the organization’s business goals and objectives.

ESSENTIAL DUTIES:

1. Work closely with Ocean Club Management’s (OCM) leadership to plan, develop and execute the organization’s short and long-term operational strategies.

2. Manage the OCR Maintenance Department: lead, coach and support the team; liaise with other department heads to ensure maintenance needs are met.

3. Develop one SOP for the OCR Maintenance Department to implement at each property.

4. Monitor the processing of Work Orders by all maintenance staff to ensure productivity and profitability.

5. Regularly review processes and procedures and amend as necessary to increase productivity and improve efficiencies and insure that they are kept current & applicable.

6. Assist in the assessment of vendors/contractors for resort/project consideration, then manage and monitor their standards of performance and work.

7. Assess, develop, and maintain preventative maintenance programs for OCM, the Strata corporations and homeowners.

8. Collaborate and coordinate with subcontractors on projects initiated by OCM, the Strata corporations, and home owner renovation projects.

9. Liaise with and inspect contractor work to ensure work quality & home owner suite standard requirements are maintained.

10. Act as lead contact for all OCM projects.

11. Respond to inquiries relative to project and maintenance issues, concerns, requests, procedures in a timely manner.

12. Assist with providing estimates and project quotes when required.

13. Plan and implement multi-skills training for maintenance staff to improve work efficiency and quality.

14. Carry out effective control on the purchase of maintenance stock to minimize waste and maximize cost savings and ensure required parts are available.

15. Monitor energy usage, and propose additional energy saving measures.

16. Maintain efficient communications with other departments, Strata executive committees, home owners, and subcontractors.

17. Perform other duties as required by OCM.

WORKING COLLABORATIVELY WITH THE OCR MAINTENANCE MANAGERS:

1. Communicate with owners, guests, management and co-workers in a timely manner regarding maintenance; which may include assessing needs, obtaining/providing service, labor or parts/equipment quotes, taking photographs of damages, conducting inventory of units as necessary.

2. Hire, manage, mentor and train staff; establish performance guidelines; evaluate departmental/staff performance; execute disciplinary actions as necessary in consultation and collaboration with the General Manager and Human Resources Manager.

3. Arrange work intensity effectively to ensure maximum productivity and well-balanced labour.

4. Audit and submit time, expense and work order reports to the accounting department as required.

Basic manicures, artificial nails, gel nails, hand massages, nail fills, nail repair, and nail polishing.

$7.00 Hourly

Cutting, trimming, shampooing, and styling hair, trimming beards, or giving shaves.

$6.50 Hourly

Shampooing, cutting, and styling hair, provide hair treatments, deep conditioning, permanents, coloring, and weaving.

2 Waitresses

Take orders and serve food and beverages.

$7.00 Hourly

Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

$7.50 Hourly BELONGERS