SERVICE ADVISOR/CONCIERGE CLERK

Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a service advisor job description. The service advisor communicates with appointments customer and Concierge customers to determine their vehicles problems and the repair timeline and provides the technicians with accurate repair descriptions about the customers’ concerns. Also, to ensure our Concierge customers’ vehicles are delivered on time to the airport upon their arrival.

• Greetingcustomersvvhen comingto ourserMce department.

• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

• Using your knowledge of our products and services to sett or provide indepth information about avai\able parts and service options to customers.

• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop- off, and vehicle pick-up.

• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.

• Calling customers to advise them about service changes or car pick-up times.

• Maintaining positive customer relationships to ensure repeat business.

• Ensuring all details on services rendered and costs are related to customers and processing their payments.

• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

SERVICE ADVISOR REQUIREMENTS:

• An associate degree in mechanics or a related field may be advantageous.

• Experience in the automotive field may be advantageous.

• A strong understanding of automotive technology and the automotive industry.

• Proficiency with industry-specific software.

• Excellent customer service, interpersonal, and communication skills.

• Strong organizational, decision making, and problem- solving skills.

The General Manager is responsible for the day-to-day operations of the slots parlor and route operation and the overall profitability and sustainability of the same. The GM develops implements and manages strategic goals and monitors achievements of performance and profit objectives and ensures the compliance of all operational departments and the security of all operational departments and the security of all assets, customers and staff.

GM ESSENTIAL FUNCTIONS:

• Responsible for directing the overall day-to-day operations of the main slots parlor and route operational departments.

• Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.

• Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiative. Reports budget concerns/ deviations to the ownership and other senior management.

• Ensures floor layout stays current with industry product and machine variety/ mix is competitive within the regional market.

• Makes recommendation or implementation and oversight of overall strategies for overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility.

• Responsible for ensuring compliance with all regulatory compliance within t heir area of responsibility.

• Responsible for staff development and training programs.

• Responsible for all marketing strategies, development and implementation.

• Responsible for rewards and recognition program to maximize employee engagement.

• Evaluate team members within the department and delivers constructive feedback to employees in regard to performance.

• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

• Responsible for the introduction of live games, staffing and casino practices and procedures.

REQUIREMENTS:

• Must have at least 5 years experience in a similar role.

• Must have a strong technical knowledge and background involving the instillation, repair and maintenance of slot machines, systems, surveillance and AV equipment.

• Must have a strong knowledge of CMS including player tracking and player development.

• Must have proven knowledge and experience at developing and managing marketing campaigns.

• Must have proven knowledge and experience of developing, implementing and managing projects.

• Ability to read, analyze and interpret data.

• Ability to provide guidance and leadership to senior management.

• Ability to maintain positive working relationships with community organizations. And government personnel.

• Excellent problem solving and negotiation skills and ability to work well under pressure.

• Must show excellent customer service skills and show the ability to communicate efficiently and effectively with customers, subordinate, management and gaming regulatory organizations.

• Must be computer literate in Excel, word and outlook.

Salary $5,000.00 monthly/$60,000.00 annually.

Supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. 36051

• The ability to communicate with mechanics, customers, and management. Salary: $2,550.00 Monthly

BELONGERS ARE ENCOURAGED TO APPLY TO THE LABOUR BOARD CONTACT: 649-441-8515 EMAIL: FRANTZ@GRACEBAYCARRENTALS.COM

Heavy Equipment Mechanic

Minimum

SANTIAGUERO BARBER SHOP

Airport Road. Is seeking to employ a

BARBER - $8.00 HOURLY

Cutting, trimming, shampooing, and styling hair, trimming beards, or giving shaves.

NAIL TECHNICIAN - $8.00 HOURLY

Basic manicures, artificial nails, gel nails, hand massages, nail fills, nail repair, and nail polishing.

HAIRDRESSER - $8.00 HOURLY

Shampooing, cutting, and styling hair, provide hair treatments, deep conditioning, permanents, coloring, and weaving.

CONTACT: 333-1505

Belongers are encouraged to apply to the Labour Board 36173