Celebrating 30 Years!
Message from Leadership Dear stakeholders, As we’ve now reached the end of 2024—the year in which we are proudly celebrating HIC Services 30th anniversary—I’ve had the opportunities to research and reflect on HIC’s journey as an organization over the past three decades. Originally founded as Hunter Industrial Ceramics by Frank Bynon in 1994, we—like every successful Features organization—have faced our share of ups and downs. From the lows of economic recessions and pandemics to the highs of releasing its HICTECH range of products. As our list of achievements has grown, so too has our ambition for creating an even more meaningful impact. What started out as a Newcastle based organization working with the local steel and mining industries has now spread to three states contributing to the success of over 230 customers with some customers being with us for the full 30 years. Frank and the Bynon family continue to work in the business daily reinforcing the basic foundations of the business, INTEGRITY, LOYALTY and TRUST. These key attributes ensure HIC provides its customers quality and reliable solutions, safely. These values underpin the relationships built over thirty years and are why HIC’s customers rely on them. Since taking over as General Manager in 2023, I’ve had the great privilege of working with HIC employees and customers alike, witnessing the care, respect and dedication shown towards each other and watching the business grow and strengthen because of it. I’m particularly excited to see where the business can go in the next thirty years. There’s certainly a strong base to build on. Finally, from Frank, the Bynon family and myself, I’d like to say thank you to all of you who have been involved on this journey over the past 30 years. Thank you for your camaraderie; your support; your inspiration; your success stories; and for continuing to stand here with us today. I look forward to what’s next as we continue to work together. Sincerely, Blaine Scarr General Manager HIC Services
HIC Services are the leaders in wear prevention technologies, providing specialised products and services. hicservices.com.au
Looking Into The Future
The Future of HIC Services & HICTECH With over 30 years in the business, HIC Services is proud to continue providing innovative wear prevention and asset protection solutions for the mining industry & beyond. As we look to the future, we are excited by the opportunities for growth and advancementFeatures in a rapidly evolving landscape. Our commitment to excellence means that we are constantly exploring ways to expand our product offerings, incorporating the latest in digital and automated solutions. We aim to build on our legacy by forming strong partnerships. By investing in cutting-edge technologies like predictive maintenance and sustainable wear solutions, we are prepared to address modern challenges around efficiency and environmental responsibility. Our focus is on supporting our clients with reliable, future-proof solutions that drive productivity and minimize downtime Moving forward, HIC Services is dedicated to expanding our presence within Australia and beyond. Our team of experts and our extensive industry experience give us a unique
advantage to set new standards in wear prevention and asset protection. We look forward to serving our customers with the same commitment to quality and innovation that has defined our company for over three decades—and to building a strong future together. Looking to the future, HIC Services remains steadfast in its commitment to core values and social responsibility, creating a foundation for lasting impact and growth. Guided by values such as accountability, integrity, openness, respect, and sustainability, HIC Services strives to exceed client expectations and foster an inclusive, transparent workplace that embraces diversity and environmental stewardship. In parallel, the company actively supports social initiatives close to the community’s heart— promoting domestic violence prevention, mental health awareness, and arts and sports engagement. These efforts reflect HIC Services’ dedication to being a responsible corporate citizen, building strong relationships with local organisations to uplift and enrich the lives of those it serves.
HIC Services are the leaders in wear prevention technologies, providing specialised products and services. hicservices.com.au
Thanks To All Our Staff We couldn’t have made the last 30 years this successful without the contributions of all the great staff who’ve worked with us, and we acknowledge and appreciate all their efforts tirelessly serving our customers to the highest standards. We note the following team members, who’ve been with us throughout most of these 30 year journey.
Original Dream Team When Frank Bynon kicked HIC Services off (formerly Hunter Industrial Ceramics) as a one man band, there were what we call the ‘dream team’ that were alongside him shortly after. Stephen Howard came on board initially as the General Manager (now Commercial Manager), falling just short of 30 years with the company. To say that Stephen has been pivotal in forming the success of the business would be the world’s greatest understatement. If you’re not sure of the answer to a question, you know you’re going to find it when you approach Steve. He has been instrumental in forming the relationships we have with clients to this day. Damien Bynon is part of this team, having joined as at the end of his time as a teen, 29.5 years ago. He worked his way up through the ranks in field services, learning the tricks of the trade which would form the way in which each and every employee approaches industrial tiling and wear applications today. His commitment to quality work contributed to the foundations of the business’ success, and the reporting systems in place across the business are the result of not only his commitment to customers, but our internal processes in support of learning and development. Now Technical Manager, he works closely with our Process Engineer specialising in the Cyclone space, each uniquely customed to customer requirements. It’s safe to say that he is the one that speaks the language of the Process Engineer and imparts this technical knowledge to our teams from there. And then there’s the loveable larrikin, Geoff Milne. Geoff is ‘famous’ across the industry. It doesn’t matter what region or state we send him to, you can guarantee that people there know Geoff. His name is not only synonymous with being the character that you can’t possibly dislike, but there’s no one you will see get in there and get the job done – leading the way for each employee in the business. Geoff has been with HIC for over 29 years.
HIC Services are the leaders in wear prevention technologies, providing specialised products and services. hicservices.com.au
Thanks To All Our Staff
Daniele Newton. Finance CoOrdinator. 13 Years
Jason Milne. Supervisor and Branch Manager, Mackay. 6 Years.
Ethan Millson, Leading Hand, Mudgee. 5 Years.
“I have been with HIC Services for over a decade, a company that truly values hard work and dedication. Throughout my time here, I’ve experienced firsthand how a strong work ethic is appreciated and rewarded. HIC Services fosters a supportive environment where commitment is recognized, making it a place where employees feel motivated to excel and grow.”
“I’ve worked for HIC coming up to 6 years now. I’ve been around the business a large part of my life as I have family that work with HIC as well. It’s a family business in every sense. I was excited to move to the Mackay branch and am excited each day as to what we’re achieving in both growing a team in Mackay, and the overall success of the business. "
“HIC has been a great supporter to better improve my skills needed to perform my job and develop experience in the mining industry. They also helped me improve my communication skills as I was a fairly shy person when I started. I recommended HIC Services to any young workers looking for a career in the mining industry.”
Jim Doherty. Tradesman (Fitter) and Supervisor, Newcastle. 24 years.
Luke Barlow. Supervisor and Workshop Co-Ordinator, Mudgee. 10 Years.
“I’ve worked for HIC Services as a Fitter/Supervisor coming on 24 years now, having said that both HIC and myself must have done something right for me to be here for that amount of time. Being a family owned and run business really makes a big difference to me."
“I have been with HIC Services for over a decade, a company that truly values hard work and dedication. Throughout my time here, I’ve experienced firsthand how a strong work ethic is appreciated and rewarded."
Noah Adam. Tradesman, Newcastle. 7.5 Years.
Straight from his School Certificate to a Traineeship with HIC. “It has been a pleasure to be a part of the HIC team. I’ve gained a lot of great valuable experience over the past 7.5 years I have been here and for many more to come.”
HIC Services are the leaders in wear prevention technologies, providing specialised products and services. hicservices.com.au
HICTECH® Products & Services
Quick Fix Repair Kits
Alumina Tiles & Tiling Services
Belt Press Filter Cloth
Blast & Paint Services
Fabrication Services
Protective Coatings
DMC & Hydro Cyclones
Premium Wear Resistant Pipe
High Grade Wear Plates
HIC Services are the leaders in wear prevention technologies, providing specialised products and services. hicservices.com.au
Our Team Is Here To Help The dedicated team at HIC Services is here to assist you. HIC Services provides support throughout Australia & beyond, We look forward to hearing from you soon.
Our Locations Head Office
Gunnedah NSW
90 Denison Street / PO Box 106 Carrington NSW 2294, Australia Phone: +61 2 49 618700 Emergency contact: 0435 736 820
268 Quia Road Gunnedah NSW 2380, Australia Phone: +61 2 49 618700 Emergency contact: 0408 857 944
Mudgee NSW
Mackay QLD
7 Swords Court Mudgee NSW 2850, Australia Phone: +61 2 49 618700 Emergency contact: 0408 857 944
2 David Muir Street Slade Point QLD 4740, Australia Phone: +61 2 49 618700 Emergency contact: 0427 885 140
Our Contact Details Request A Quote: rfq@hicservices.com.au Purchase Orders: purchase.orders@hicservices.com.au HIC Area Managers Carrington Area Manager: johnf@hicservices.com.au Mudgee Area Manager: dave@hicservices.com.au Gunnedah Area Manager: dave@hicservices.com.au Mackay Area Manager: mackay@hicservices.com.au Operations, Sales & Management General Manager: bscarr@hicservices.com.au Operations Manager: samantha@hicservices.com.au Commercial Manager: stephen@hicservices.com.au Technical Manager: dbynon@hicservices.com.au Sales Manager: bshields@hicservices.com.au
HIC Services are the leaders in wear prevention technologies, providing specialised products and services. hicservices.com.au